Software licenses in 7 vs Software license assets in 6
In v6 I was using custom fields in my software licenses/assets to track additional info. If I'm not wrong, in v7, software assets are now resources of type software. When I open the detail info of a software asset/license/resource, v7 doesn't display my UDF fields. I ran a query and can see that the data is there, but SD+ doesn't display it. On the other hand, computers, which are now also resources, do display my UDF fields. Is it a bug in my migration or is it by design?
SDP 7 search
Is it possible to have a search box that will search everything, including the description please? I find it rather tedious having to manually go through requests to find the one I am after. I know we could probably use the subject line better, but considering we are running SQL server, why shouldn't we be able to use the searching power of SQL?
Assets Module - Bar Code Field & In Store w/ Dept Assign
Hi, We'd like a couple of ammendments to the Assets Module if possible: 1. When creating Workstation Reports, you cannot currently select the Bar Code field (You can for Resources). We'd like to produce Asset Acquisition and Disposal reports which will require both Serial Number and Bar Code (our organisations Asset label). 2. Bar Code is not available as a column in the Assets - Workstation List View. This would be handy as we have independent asset labels as physical identifiers. 3. Currently a
Assign to Group, but still showing as unassigned
You are right, Dean.-AK-
ServiceDesk 6 and Windows 2003 SP2
I'm currently running ServiceDesk 6 (Build 6001) and I need to upgrade to the latest build. It's running on a Windows 2003 server SP1. Should I install SP2 first before upgrading to the latest ServiceDesk build? And are there any issues when using Windows 2003 SP2? Thanks, Alex
SD+ Support for MAC Browser
Though not tested on these browsers, we dont foresee any issues in using them.If you face any issues, let us know so that we can help you resolve them at the earliest.rgdsAK
Migration Pack for SDP 7.0 Released
Hi Users, We are glad to announce the release of upgrade pack from SDP 6.x to 7.0 version. Thanks to all who helped us in identifying the issues in upgrade by participating the beta programme. We sincerely apologize for the delay in the migration pack and we will ensure not to repeat this. Please find the forum link, that would brief you the migration procedure: http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId= Ganesh.KB ServiceDesk Plus Support... Assuring Best
SD6 to SD7 Plus
Hi, We are currently user of SD6 and we are planning to move to Sd 7. We intend to start fresh from scratch in SD7 Plus. However would anyone knows of a way to exportv the solutions (SD8) and reimporting them in SD7 Plus? Any help would greatly appreciated. Rizzie
Migration from MySql to MSSql problem...
Error on restaore from backupdata. Duplicate entry in table wormap How can there a duplicate entry if there is a primary key on field word :?:
Migration from one server to another
Hi, We want to move Servicedesk Plus to another server, just the front end though as the database is on another server. Are all of the setting for Servicedesk stored in the SQL database or are there other settings that I need to save and migrate accross from the front end as well? Any pointers would be gratefully received. Cheers
Sub Category
Hello, How can I remove the subcategory from the request template so that it does not show up for technicians? I've unchecked the subcategory view for users, but our techs still see it. Thanks, James
when user attaches files in request in foreign language
Guys, this has always been bothering me. When a user attaches a file in a foreign language to a service request it shows up in gibberish in teh help desk. we're running version 7 build 7009, and mostly work in Greek and English. Thanks
Company is willing to
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been one of the foremost
The bio-ethanol burning engine can produce as much as 400 horsepower. That amount of power could only be stopped by highly efficient brake components like EBC brake pads. [URL=http://blog.9999host.com/car/kenwood-car-audio.html]kenwood car audio[/URL]
There is a link for upgrade from 6.x to 7.x is it real?
Migrate from Build 6012 ... 6015 to Build 7000 Customers using builds 6012, 6013, 6014, 6015 can install this Upgrade pack to migrate to version 7.0 http://manageengine.adventnet.com/products/service-desk/service-packs.html#sp
Update from 6000 to 60*
First of all im sorry for posting about something so trivial... But i cant seem to find the place to download the the upgrade pack from version 6000 to 6014 or 6015. Can anyone plz post here the link for me? Ty in advance. Nuno
Errors while updating ServiceDesk from 6003 to 6015
When I try to run the update to 6015 I get a java.sql.SQLException in StandardPoolData. ServiceDesk will no longer start either. Michael
Displaying Starting/Stopping Timer Reasons
Hi can timer history be displayed on main call page rather than having to trawl through history? its more useful to see why a call was stopped/started in context with the notes on the call rather than having to go through call history is this something that can be amended?
Automatic request creation
Is it possible to point request details (urgency, priority, request type etc) when it is automatically created from email? Are there any other possibilities to create request automatically?
History Tab
This is probably a feature request, but if I have done something wrong or am missig something please let me know. On the History Tab of a request, it does not appear to log when a Task is completed. This would be great to see for compliance reasons. We're considering using the SD+ for change management, but if we cant log who completes a task and when they do it, we will have to figure something else out. Thanks!
Problem Mail Server Settings in german
Mail Server Settings in german only the Incoming Mail Settings is available. When you click on Outgoing Mail Settings or Spam Filter nothing happens.
WOL
I'm having trouble getting Wake on LAN to work. When I do a Network Scan it finds the machines, grabs the MAC address. I add it to WOL and try to wake up the machine but it doesn't work. I've verified WOL is enabled in BIOS and the NIC is compatible. Help!
Request / Problem / Change Process
I have a question regarding the request / problem / change process. When a request is received into SDP, and ultimatly gets created into a change request from the request, there is nothing in the history of the request that shows it was turned into a change.
Importing requesters from CSV failed records
I am doing some testing importing users via CSV file, however on the status window at the end of the process, it tells me there are x amount of failed records. How do I go about finding why these failed as I can't see anywhere for logs and such?
"Enable Scan History Clean up"
What does this option do please? I have a daily domain scan set up and wondered if I set this option would it remove any workstations that were no longer on our domain after the number of days set in this option? Or does it leave the workstation asset in the database but just clear out the scan history (e.g. hardware and software audit information for the machine in question). Can anyone clarify this for me please?
Restricting access to reports
Sorry to spam again - build 7009 on SQL Server We want to allow certain people access to certain reports. However SDP only allows us to either allow or deny them to see all reports. Is there a way to only allow people in a certain group to see a certain report, or set of reports?
Joining tickets to requests
I've been looking around in Servicedesk 6.0 and I can't seem to find a way to do this. what I want to be able to do is see in a ticket ( request) what workstations or assets are assigned to that user. Is this possible?
Can requesters view inventory?
I am trying to find a way to allow my requesters to view the inventory section of SDP 6008. My technicians can all view inventory but it would be helpful if the requesters could view it as well. Any ideas? Thanks Chris
Paragraphs in work logs
The entry format for a work log allows for new lines, but once the entry has been made and is displayed within the call ll new lines are lost. This makes it difficult to enter detailed information, or rather to read any detailed entries.
PO number issue (Urgent)
The issue reported with PO number and asset name will be addressed in the next hotfix scheduled for release in 3-4 weeks time.The PO number automatically increases by 300 when you restart the ServiceDesk Plus application. This will also be addressed in the next hotfix.RgdsAK
Time spent on report
Can we schedule a web session to understand your requirement better?RgdsKevin
Help with Custom Requests Views
Is it possible to make a custom view that uses the current logged in Technician to filter the view. i.e I want to create a view like the 'My Open or Unallocated' view, but one that takes account of a custom field we have added. When creating the new view, I can only find optionsd for including a specific technician and not for using the current login.
Automatically Assign Technician
Is there a way to automatically assign a technician(administrator) to all requests. Instead of having to do it manually. Thanks.
Can't change language
In fresh install of latest SD I can't get russian interface only english. Login page is in russian, other is in english independently of user. IE language is russian[ru] only and there are no Change Language tab in personalize menu of SD. How to change language to russian and set it as default for any users?
Renaming Workstations by Script (SDP 7 Ent.)
Due to the DNS suffix bug (raised with ServiceDeskSupport [Request ID :##6005320##] : DNS Suffix) I have a LARGE number of PC's displaying the wrong DNS suffix. I need a script that will update the database (currently using MYSQL but can upgrade to MSSQL) and modify every wrong entry to the correct one for me. There is no way I am editing over 600 workstations 1 by 1! I also have a number of duplicate Workstation names, again a script must be the way to go... Thank you for your time to the people
Solutions section
Is there a way to hide solutions so that only Technicians can view them? I want to put some IT proccess and procedures within the Solutions section; but of course don't want employees to see them. I logged on as guest and can see the parent and the topics below that, which I don't want a requestor to be able to see.
ROLE CREATION
HOW TO CREATE A ROLE WHICH CAN CREATE AND EDIT VENDOR. I M USING SDP Version : 7.0.0 Build Number : 7008
Deleting requests from SQL database.
When we delete requests, are they actually deleted from the SQL database?
SDP Asset license maxed out
I have a 10 tech 450 node license to SD Plus 7 Professional. Running SDP v 7009. My current asset count is showing as 443 despite only 263 being categorised as IT assets. I was told that asset licensing is on a per node basis, and a node is defined as being an asset with an IP address when we purchased SDP. Please advise what the issue is and how it can be resolved as this is preventing us from using SDP to manage our environment as we want. Thanks Tim
Inserting web links into email templates
I can not seem to insert web links into any email templates using the web link button. I am running SDP 7009. Any one else experiencing this?
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