Post Waiting Approval???
I just tried to make a thread asking for help and it saysa waiting for approval... Why me :oops:
importing users from AD creates clones
Is there a way to force an Import form Active Directory to replace users with the same name? I have a list of requesters/users with assets bound to them, but they do not have user names and passwords. So when I do an import from AD I get a duplicate set of the same users with user names but not assets assigned to them. I don't want to reassign 480 users to there assets. Also in the future if a field is added to the user like email or department through AD will this result in duplicates in the next
attaching notes/docs to asset
is there any way of assigning notes/ documents to asset?
changeDBServer.bat Does not work
Hello, May I ask for a help regarding changint MySQL DB to MSSQL DB? After DB backup, I stopped the SDP6 service and ran changeDBServer.bat but it is not processing after prompting an error message as below: "========================================================" "" "Usage : changeDBServer.bat --console [for non GUI user]" "Usage : changeDBServer.bat [for GUI user]" "" "========================================================" Exception in thread "main" java.lang.NoClassDefFoundError: Files\ServiceDesk\bin
User password change problem
Hello, When requesters click "personalize" they can change language AND password of SDP. Even when the option under General Settings->Self-Service Portal Settings "requesters are NOT allowed to edit their profile" is selected. This is a major concern, because we have the multilanguage edition and users will frequently personalize and might feel the "need" to change password. Since the AD is the source of autentication, not being able to disable this feature arises several access problems. We have
SDP and Vista?
Hi there, Just recieved my first Vista Business machine, and SDP does not work ... when attempting to open SDP in IE7, I am presented with blank screen. Is SPD compatilble with Vista ( any version...? ) Thanks
AD/Network scan
Hello, I am testing SDP and have found that additionally to the many problems reported about the asset scanning of clients in AD i have encountered this issue, which i havent found reported by any others yet. The scan is using FQDN to identify the client and fails with DCOM or access denied. If i manually scan and use the netbios name only the scan is successfull. I have noticed a problem with our AD, because we use a 3rd party DNS and our network numbers 1000's with many subnets so in some cases
Which table in SQL database to edit workstation info
Hi guys, I wish to edit every workstation name, and want to do it by editing the information directly i the SQL database - but i can't find the table holding the workstation information? Where can i find this information? /David
Moving SDPlus to different hard drive
Currently SD Plus is installed on my server using MYSQL on c:\advent. Is there any documentation on how to move this install to d:\advent?
single sign on
Please send your contact number and a convenient time to join a webex session to support@servicedeskplus.comYou can mention the ForumId as the reference.Rgds,Hima
Mysql crashes
Hello, i am running SD7 build 7003 and it is constantly crashing, here are the event logs: Event Type: Warning Event Source: MySQL Event Category: None Event ID: 100 Date: 09-10-2007 Time: 14:48:33 User: N/A Computer: UCPFAPP05 Description: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com. Event Type: Warning Event Source: MySQL Event Category: None Event ID:
Report: workstation and WS Requester and WS Department
Dear ServiceDesk (ServiceDesk 6012) I need a report (asap) that contains workstation and WS Requester sorted WS Department. I want to see all the installation dates from a certain date, (for that purpose I also created an additional field: Installation date). The reports I made didn't give all the results: I assigned the workstations in the inventory to a user. But when I want to see also the department of that user the message appears: not assigned!!! Is it a bug? Can you create a query for me?
Query error when running in SDP (fine in SQL)
I am trying to convert this query into a report on SDP 7 Build 7009. When I run it in SQL it runs fine, however when I try and create a report, I get the message 'Only select queries can be executed'. I have tried removing the isnull function, but the error still persists. Any ideas why this won't run as a report? The query is: select u.first_name NAME, l.name USERNAME, s.employeeid STAFF_#, d.deptname DEPT, c.landline PHONE, c.mobile MOBILE, c.emailid EMAIL, s.jobtitle JOB_TITLE, ISNULL(l2.password,'
A challenge to developers - Give us a target and meet it
The main frustration in these forums is the way different Adventnet staff set target dates that are never met in various topics. I challenge the dev team as a whole to set a date for the next beta release, post it in announcements and then meet that date.
MAC network assets
One of the major things holding us back from purchasing this software is it's inability to inventory macs. Is this an option that will be available soon? If not this may be a deal breaker for us, everything else looks great from our evualuation. Greg
SdGuest or other role to associate to requesters
Hello, it could be really good to add a role (if not possible to customize the SDGuest) for the requesters to give them the possibility to reply to requests via web interface and NOT only via email. At the moment the solution doesn't give the possibility to edit the SDGuest role and is also not possible to add a new role and associate it to the requesters. Let us know if this can be done. It's really important to give the possibility to the users to reply to requests via web NOT ONLY as NOTE and
My first query report - help!
The Completed Requests By Date by Technician is a report we're interested in, but the weekly timescale is no use, we need it by month. No problem I think, a minor query modification. SELECT ti.FIRST_NAME 'Technician',wo.WORKORDERID 'Request ID',wo.COMPLETEDTIME 'Completed Time' FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
Cancel Request
Is there a way for a requestor to cancel thier own request in SD ?
Windows Domain scan Failed
Hi. Windows Domain scanning failed. XXX : No response received from workstation. Probably the workstation might be switched off or does not exist. The same problem with all of the workstations. But when I scan the IP-adress, scanning success. Any thoughts?
Want to use the software but how to pay.?
Hi Sorry if it is a dumb question but we would like to start using ServiceDesk Plus 7 in our company and i read there is some kind of a annual fee. Does it mean we have to pay every month "Annual Subscription Fee For 5 Technicians & 250 Nodes $3,595" or just one time and if we need support then we have to pay every month.? Or i am getting it wrong. We don't need the support we want the product. Is there a one time pay available and if we need more nodes then agin we pay one time more some kind of
Asset Relationships
I've found I can only assign a service defined to 1 asset in the relationship screen. Also it appears i can only link an asset to one other asset in the relationship screen. That is for SERVERA on it's relationship screen I can hav that assigned the Business Service SHARED PRINTING and associate it with SERVERDC1 For SERVERB I can't assign that the SHARED PRINTING service, it is on the list of services but when I save the salection the relationship is not added or shown. Similarly I can't add the
how can I assign roles to a requesters.
I want to create some requesters who can only view requests in the department but can't not create new requests. In service desk, we can only assign roles to a technician but not a requester. Thus, I don't know if it is possible to create such requesters.
another hardware (Printer, Scanner..etc)
dear all, how come after i scan the entire network, and check the hardware asset and boom..nothing were detect as a printer, scanner..etc...there were using a USB port, LPT port... any configuration that i have to add? asap please....xie2..
Remote connection
A suite of remote features for a workstation like see who is logged in currently, connect to c$, reboot, WOL. All to help deal with a service desk support request. We use on an access db we have, but want this functionality now we are migrating to SDP
Hide fields from requester view
We need the ability to hide certain fields from the requesters view. For instance we need to add a field which says who in the Dev team is dealing with the incident. However we do not want the requester to be able to see this, which will then enable them to contact the dev team directly.
Tasks
When entering a task into a Request is there a way to customize that form. For instance I need to put an estimated time to spend on the task instead of scheduling a block of time with the tool provided. It would be most excellent if there was a way as the "Scheduled start and end times" is a clunky and time consuming way to do this.
TrimmedBackup files have used all available disk space
In case if you have your external set up for taking backup, you can delete the backup files from the trimmed backup folder.Rgds,Hima
software types
This will be included in version 7.5 which is expected in another 2-3 months time.Rgds,Hima
Upgrade Question
Please refer to the link below for the info on the upgrade pack:http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=Rgds,Hima
Restore custom reports from SD6 to SD7
Hi all, My colleagues created a lot of custum reports in SD 6. We manage to migrate to SD 7 but it's specified that custum generated reports are missing after the migration. How can we get all of our reports from v6 to v7 ? It will be better not to create them another time, moreover, we don't remember how we created some of them. Thank you for your help. AnthonyS
"Internet Explorer cannot display this page"
I am getting a "Internet Explorer cannot display this page" when trying to access ServiceDesk Plus after rebooting the server. The Manageengine ServicePlus Service and the SQL services are both running. Any ideas??
when i press start scan nothing happens
Please recreate the issue and send us the Support File(Support---> Support File) to analyze.Rgds,Hima
IT Service Desk Notifier
The possible reason for this could be virus scanners blocking any request from java.exe application. Disable the block and checki if the issue gets resolved.Rgds,Hima
Offline Inventory
Once this feature comes, scheduling will also be possible.Rgds,Hima
Enterprise x individual software
You will have to add new software manually and add license to it.Rgds,Hima
Data access
Configuration setup for this is not available in Asset Explorer. You can access the Database of asset explorer and get this done at your end.Rgds,Hima
Service Desk Notifiers external SMTP Mail
You can check if any virus scanners blocking any request from java.exe application. Disable this and check if this works.Rgds,Hima
Add words to Dictionary
Currently this is not available. We will analyze to include this in future.Rgds,Hima
mysql query error
Hi All, When I use this query in the My SQL Query Browser, it works like a charm, but I get a compile error when used within SD+. I'm running 7008, on a trial Enterprise version in English. The query I used is: select wo.workorderid RequestId, wo.title Subject, au.first_name Technician, date_format(from_unixtime(STARTTIME/1000), '%m-%d-%Y %k:%i') Onhold, date_format(from_unixtime(ENDTIME/1000), '%m-%d-%Y %k:%i') Resumed, TIMEDIFF(from_unixtime(ENDTIME/1000), from_unixtime(STARTTIME/1000)) 'Time on
SD+ 7009 crashes IE7 (Vista) on selecting sub-categories
We are unable to recreate the issue here. Please check if you are getting the same error in any other workstation for the same configuration. I would also like to know the category that you have added which cause this problem.Rgds,Hima
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