How to see list of P.O. awaiting approval?
How person can gel list of P.O. awaiting approval? There is no tap "Purchase " on the top. Is the only way to get P.O. follow each link in email?
Anonymous Login
Can I setup the helpdesk website page to allow Anonymous Login for user to create a ticket? I don't want to create a user account or import AD account to allow user to logon.
Software Assets Showing up Twice on Workstations
I have several users using Adobe Acrobat 8. What is interesting is that when I am allocating licenses to these users, I see their computer name showing up twice in the Unlicensed Installations. One user shows Adobe Acrobat 8.1.3 Standard for one entry and Adobe Acrobat 8 Standard as a second entry. I have one group for Adobe Acrobat 8 and have assigned all the minor versions to it. Is there a way to have SDP show only 1 copy of the software per machine?
build 7601
Morning - My service reports a new version, but there is no file to download?? Your site only has build 7600... thanks Pete
Sort stacked barcharts by total
Stacked barcharts are not exactly logical in their sorting. Currently they are sorted by the total of the first result, but as you are unable to choose which result type this is it's fairly useless behaviour. I'd like to see stacked barcharts arranged exactly the same way a standard barchart is.
Mobile Client
Hello, I have installed the 7.6 update and so far I'm loving it. However, we have a bit of a hodgepodge of mobile devices that our technicians use. Basically I've only been able to get the iPhones to work properly. We have a handful of Palm Pre's that will not display the website at all. The error I'm getting on the pre is Unable to Load Page Error Loading Page [115] Can you offer any insight? Thanks! --Chad
Unable to Remove Technician + Java Error's on Logon
Unable to Remove Technician + Java Error's on Logon I've upgraded to 7.5 but we are getting numerous java error's on logon and i'm unable to remove a technician from the system, its removed all his detail, but he is still listed and i'm unable to add a new technician due to licensing . On logon we get error's about missing .png files we refresh and then servicedesk semi loads and then we refresh again and it loads ok. I get loading please wait (all the time) while in admin section and opening technician
Does ServiceDesk support Single Sign On?
Does Service support Single Sign On? How can I signle sign on ServiceDesk with CAS? CAS (Central Authentication Service): http://www.jasig.org/cas
How Can We pre-Install Remote Control Agent on PC's ?
Hi there, Is there a way to pre-install the remote control agent during PC deployment ? I want to connect automatically to the remote agent on the workstation without waiting for the installation process... I'm really looking forward to find out the answers.... Thanks.
Publishing Customer Portal
Has anyone had any luck publishing only the portal with isa? I have 7 published sites in isa - all went wihout a problem and work as expected from the internet. The customer portal how ever does not - 403 Error. I can publish the main interface just fine. Anybody run into this?
Mobile version of Servicedesk Plus?
I was just curious if there's any mobile version of SD+ coming out sometime? We use Blackberry Curves, and it would be nice to be able to update a request via our BB.
Notifications
What triggers the following item under notifications? Is it the SLA? "Alert group members by Email, when a request is left unpicked in a group " Thanks chuck
Slow performance SD 7.6 ?
Hello, If someone experience slow working SD 7.6 after upgrade?
Issue with multiple ManageEngine apps running simulateously
We have SDPlus, OpManager, and NetFlow Analyzer running on the same server. From a workstation, we have random symptoms, but always the same result of not being able to have more than one of the apps open at a time. We have tried this with the following browser versions: - IE6 - IE7 - IE8 - FireFox If we have SDPlus open in a browser, then open another browser windows to launch OpManager we encounter the following issues: - OpManager - Your session had been timed out for security reasons. Please
7.6 - Very slow to search a workstation
It spends a long time to search a workstation after upgrade to new version. During searching, the process mysqld-nt.exe always takes about 50% cpu utilization. Before I had met this problem, but it was solved by a service pack which I can't remember. Now the problem came back... It only happens when searching a workstation, not asset, request, etc.
Roles
Hello, I created a role for the technicians with all the appropriate permissions. When the technician logs in and tries to create a new ticket is throws up an error about not being within the scope. (see permissions assigned). When I log in as the adminstrator I notice that the request is in the system.
7.6 No Techs showing to assign tickets to...
Hello, After upgrading to 7.6 I am unable to assign tickets to techs. When I select the 'Technician' drop down box it is empty. If I try to change the 'Site' the requester is in (which should then change which techs are available for me to assign to the ticket) I still have no techs shown in the Technician field and also recieve the attached IE error- Note: I have tried this from multiple computers.
Requesters adding Attachments to existing requests
Hey Guys Just wondering if there was a way for Requesters to add attachments to existing Requests. At the moment I need to get them to email me the required Attachment and then edit and attach the document. It would be so much easier if the requester could do it them selves. any help would be much appreciated
FAILURE: There was an error trying to delete the task of preventive maintenance
FAILURE: There was an error trying to delete the task of preventive maintenance 1 Please report the problem to the administrator of the system, including the error code - 1,260,902,803,528.
Review Function in ServiceDesk
Hi, I would like to know if there is a send to review function in ServiceDesk. For instance, when a technician has accomplished the task or request we would like one of our staff or management to review the accomplished/completed task and having the other staff or management to verify that the ticket can be closed out. Thanks,
List of Issues that gets addressed in upcoming 7601 hotfix releases
Dear Users, Following are the list of issues that is getting addressed in the upcoming hotfix upgrade which is scheduled to release tentatively by early next week.Issues fixed in this Service Pack 1. SD-24232 : While saving the "Pass-through" authentication settings, we will try to create a Computer Account in the Active Directory based on the configurations. Currently if the Computer Account creation is through we will add the configured information into our database. Now it is modified in such
Software Installation Configuration Problem
I am currently testing Manage Engine 7.0.0 / desktop central with a view to purchase for 200 desktops. I have successfully used the product to install sw / rollout icons / copy files and am now trying to install an msi package with the command line c:\windows\system32\msiexec.exe /i \\servername\packages\cdacl\cda_setup.msi /quiet. When I run this command from a command line on a target pc it runs, adds a shortcut to all users desktop and adds the application to add / remove programs but when I
Email request date
Anyway to see when the email request was sent not when the request is created in SDP? I am on 7.6.0. Raphael
Node licenses
Nodes are listed as covering assests, but is that only scanned assets, or is that all assests both scanned and manually entered? If the later is there a way to get a full listing of every single asset?
http://forums.manageengine.com/#NewTopic
Hi! I am using the free version of SD7.6 and I enabled SSO. However, now I cannot login as the local technician account. (administrator). Without access to the local account - I am unable to use this product. Thanks! ~Namaste'
Error: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password.
Hello! I am hoping that you can help me, I am trying to set up ME SD+, but I am getting the error: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password. My details all appear ok! It is set to POP and port 110. You're help would be most appreciated!!! Kind Regards, Dayna
Technician drop down list is blank
I have a problem after upgrading to version 7600. A request comes in via email. I can assign a technician from the Assign menu item. If I edit the reuest, the technician will be blank. If I click on that field the technician drop down is empty. What is going on? How do I fix? --Patrick
login cache
We are trying to re-assign all users to their pc's due to a lot of moves/changes. Is there anyway of clearing the cached logins from previous scans.. (we run the scan in our login script)..
Closing a ticket from a template
I have a template that when used, closes the ticket when it is submitted. Is there anyway to have a set user for that ticket that all regular users could use or could not change?
Changing approval link
Hello, I need to change the approval link to display FQDN of the service desk website so users in other domains can access the site. What tabe is this information listed on?
Modifying product type generates "HTTP status 500-"
some of our printers were classified as workstations as during a recent scan. when I try to modify the product type I get a HTTP status 500- box pop up with a bunch of information on it. I have uploaded a snipet of the error message. The product is already defined in the products section and when I select it and hit apply this is what I get. This happens for ANY product I try to update or change. Thanks for your help.
Displaying Request Type
We are on 7.0.0 Build 7011. The SLA screen, Criteria section, refers to a Request Type field but this field does not appear on the Request Form and so it cannot be set. How can we get this to appear on the Request Form?
Error dialog boxes
If I got to refresh the page on the application I get these three error messages. I tried restarting the service but still get the same error messages. This is the first time I am seeing this error. I am running SDP 7.6
custom report / type: Tabular / module: TimeSpent -> problem with column "Cost entry date"
Hi, Here's is the situation: Our technicians are obliged - while working on a request - to add info via "Add Work Log". Exept when the solution is found immediately, then the request is closed by adding the solution via the resolution tab (thus without adding an entry to "Add Work Log") When I create a report (see attach for colums and datefilter) without the column "Cost entry date", the report is ok and gives all request conform the applied filter (see attach). When I create the same report, but
Topic HTML formatting changes in version updates...
In one of the more recent versions, html formatting support for requests was added as a feature, which is very helpful. However, I have noticed that the embedded CSS in html formatted messages from outlook interfere w/ those of the helpdesk system when viewing these tickets (link color changes, etc). Also, you might want to consider adding such changes as options in future versions. I had used line breaks for formatting in request descriptions and after the update the line breaks are now stripped
7.6 Business Rule Status Closed not applying
Hi, since upgrading to 7.6, my business rules are no longer setting the request to closed. All other rules are applying, category, sub category, item, priority, urgency, etc...but the status to closed is not. I have enabled the overide request with business rules but it is still not applying, I have recreated the rule from scratch, same issue, I have also restarted the mail fetcher. I do have enabled that a request cannot be closed without a resolution or a technician assigned, but this was not an
Request overview: possible to display tasks?
Hello It could be useful to display the open tasks per request in the request overview. Is it possible to do this via a filter? Anyone else needs this feature? Marc
Error when migrate from mysql to mssql SDP.v7514
I want to change db server from mysql to mssql, so : -I installed new 7514 SDPserver -select mssql db server (MSSQL2005) -run run.bat (default DB create sucsesfull and all OK) -restore backup from old SDP server ver 7514 with mysql. So I have error when restoring: Please wait ! Restoring in Progress................... Error Tables : softwarelist 0-----------------------50------------------------100(%) ==================QUERY = INSERT INTO holidaydefinition (HOLIDAYDEFINITIONID,HOLIDAYDATE,DESCRIPTION,SITEID,ISRECURRING)
Hide Tabs From Requesters
We have been using SD+ for the past few years internally. Shortly, we are going to make SD+ available to external partners via a web url for issue reporting. Is there a way to hide tabs from external users? I would like to hide the "Solutions" tab and info from our external user login accounts. They don't need to be able to query solutions to our internal issues over the last few years. External users will be using SD+ strictly to just report issues to our company as requesters in SD+. Currently
reopen tickets
Hi, how do I reopen a ticket as a technician? Is it a simple as changing the status from closed to open? The reason I ask is that when I did that the ticket shows as open but does not seem to have a new create date. Should it? Some guidance would be helpful. Thanks
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