Software Licensing component
The product looks pretty good from the web site, you guys just keep coming up with just what I need, but I was wondering how the licensing component works? Does it do a scan of all the machines using wmi or similar on a scheduled basis, or is there some sort of client install on the machine? Either way, what are the bandwidth requirements for this?
Only one technician
There will only be one technician within my organisation (me) and I will help about 20 or so people. When they fill in the request form and submit it it is unassigned and when I log into the site I need to click on requests to see these initial areas and then assign them to myself. Is there a method were I can state on the requestors form that the request should be assigned to me? I've had a look at changing the form via the admin tab but didn't see anything about a default assigned technician. Thanx
This may be picky but...
I think that this piece of software is excellent and will save me a lot of time once I've updated it completely but it does appear very tailored for the US, ($ amounts, etc). Is there any plans to internationalize it? Or indeed is there something I can do to make it display correctly in the UK? Thanx again for another wonderful application.
AdventNet ManageEngine ServiceDesk Plus 4 released
ServiceDesk Plus is a comprehensive web-based Helpdesk and Asset Management software. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management, and Knowledge Base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. For more information on the product, refer to the product home page. Highlights of this release include: Helpdesk, a robust and easy-to-use repository to track end-user