Community and Support

            Upgrade Key steps

            Key steps that must be followed without which the upgrade may fail. 

            1. All Analytics Plus Services must be stopped.
            2. AnalyticsPlus folder must be given "Everyone" folder permission with "Full Control" before upgrade (Can be revoked after upgrade)
            3. Complete AnalyticsPlus folder's copy must be taken to a different location before the upgrade
            4. Commandprompt must be run as administrator
            5. Antivirus Exclusions must be given for ManageEngine folder and all its sub directories.

            To download the latest upgrade file, visit
            https://www.manageengine.com/analytics-plus/service-packs.html

            For older builds, Visit
            http://archives.manageengine.com/analytics-plus/

            Instructions to Upgrade :

            Follow the below steps one by one, do not skip any steps.

              • Shut down Analytics Plus.
                • Windows installations- Open the services window (Run--> services.msc) and stop the "ManageEngine Analytics Plus" service. The other two Analytics Plus services (Accounts and reports) will shutdown automatically.
                • Linux installations- Run the shutdown.sh command from the directory \AnalyticsPlus\bin
            • As a best practice, take a complete backup of 'Analytics Plus Home' folder.
            • The pgsql (postgreSQL) folder in the Analytics Plus installation directory should have the following permissions configured.
              This is a pre-requisite for a successful upgrade
            • Run the UpdateManager.bat script (sh UpdateManager.sh for Linux) under the 'Analytics Plus Home/bin' folder which invokes the
              Update Manager tool.
            • Browse and select the Service pack file (.ppm) saved in your computer.
            • Click Install to initiate the upgrade process.
            • Once you see the "Installed" message on your screen, click Finish to complete the installation.
            • Start Analytics Plus application.

            Note

            • < Analytics Plus Home > refers to the directory in which you have installed the Analytics Plus product. This directory location is specified by you when you install the product.
            • For customers who are using the #2900 and #2901 build, the home directory would be < Reports Home >. < Reports Home > refers to the directory in which you have installed the ManageEngine Reports product. This directory location is specified by you when you install the product.
            • If you have rebranded Analytics Plus and are upgrading from build 3040 or below, please perform the rebranding procedure again.


            Updated: 21 Mar 2017 04:54 AM
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