How to automatically create multiple child requests from a parent request based on the resource question values (Copying parent UDF fields, Resource Information and parent attachments)
Deluge Equivalent:
For builds 13002 and above: https://pitstop.manageengine.com/portal/en/kb/articles/create-multiple-child-requests-depending-on-a-resource-question-13002
For older builds: https://pitstop.manageengine.com/portal/en/kb/articles/create-multiple-child-requests-depending-on-a-resource-question
This is a sample Python script to automatically trigger the creation of multiple child requests from a parent request based on parent resource question values. The request ID of the child requests will be added as a Note in the parent request.
This is achieved using an API call to create a request in ServiceDesk Plus. Details of the child requests are stored in a JSON file and provided as the primary parameter to the script. The parent request details are stored as a JSON object in a file and its path is provided as the second parameter. A separate API is used to add the request ids of the child requests as notes to the Parent request. This is achieved using Request Custom Triggers and the link here will provide more information on that.
Note: For builds above 11300 use Files_latest.zip
Use Case: When a new Employee is joining in the organization based on resource question we need to create multiple child requests
For Example
1. Providing Laptop/Desktop based on the parent resource question
2. Providing Additional monitor
3. Providing Deskphone/Extension etc...
For example, here I am considering the New Hire Template with some resources questions
New Hire Template API response as follows
Based on the Resource question values I will create a new child requests
|
Resource Question |
Value |
Template Name |
|
Is New Device Required |
Yes |
Order a Laptop or Desktop |
|
Is Dual Monitor Required |
Yes |
Additional Monitor |
|
Is Deskphone/Extension Required |
Yes |
Deskphone/Extension Request |
Here I am attaching the Order a Laptop or Desktop, Additional Monitor, Deskphone/Extension Request Templates and their API response format
Order a Laptop or Desktop Template
Additional Monitor Template
DeskPhone/Exetention Request Template
Now we need to check the resource question value and based on that value we need to set the template name in the script MultipleRequestsV3.py,
| Resource Question |
API $ Format to get the value |
| Is New Device Required |
$resources,$res_301,$qstn_simple_304,$name |
| Is Dual Monitor Required |
$resources,$res_302,$qstn_simple_301,$name |
| Is Deskphone/Extension Required |
$resources,$res_301,$qstn_simple_601,$name |
Please refer the screenshot how I added the required template names based on these question values
Important Note:
1. Make sure that the criteria configured for the parent request in the custom trigger do not match the child requests during creation. If it matches, then it will end up in a loop, where the criteria will match and requests will be created in the loop.
2.Execution Command: py MultipleRequestsV3.py ChildRequestsV3.json $COMPLETE_V3_JSON_FILE
Execution steps:
1. Download the attached zip
2. Move all files to sdp_home/integration/custom_scripts folder
Note: Don't move configuration.json if there is a file with the same name exists
3. Edit configuration.json update url and technicianKey
4. Add the template names and child request details in the JSON configuration file labeled ChildRequestsV3.json.
(This change is based on your requirement)
5. Configure the script and its parameter under the Admin -> Custom Triggers. The script file to run parameter will be set as shown below.
Create a text file in [SDP_Home]/integration/custom_scripts/executor_files directory
File content : py MultipleRequestsV3.py ChildRequestsV3.json $COMPLETE_V3_JSON_FILE
File content : py MultipleRequestsV3.py ChildRequestsV3.json $COMPLETE_V3_JSON_FILE
I've attached a screenshot showing a sample implementation below.
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