Create multiple Child Requests - Depending on a Resource Question(13002) - Deluge
This is same requirement as in https://pitstop.manageengine.com/portal/en/kb/articles/create-multiple-child-requests-depending-on-a-resource-question , but for SDP builds 13002 and above.
With the latest update, the global functions and custom functions can be referred directly using the API field names.
Use Case:
When a new Employee is joining in the organisation based on resource question we need to create multiple child requests
Like,
1. Providing Laptop/Desktop based on the parent resource question
2. Providing Additional monitor
3. Providing Deskphone/Extension etc...
For instance, I am considering the New Hire Template with some resources questions and a check box of list of devices required.
Depending on the answers selected we are creating new child requests.
Steps to configure:
1. Download and extract the zip file contents.
2. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of childJson.txt and save it with a name. Update the parent template name and the udf fields.
Note: "New Hire" is the key used to get the request object in the ChildJson Map. The name of the template can be stated inside the object.
3. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of global_function_4 - Configuration.txt Update the build URL and Technician Key.
4. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of addAttachment.txt and save it with a name.
5. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of findAllDynamicKeysMultiLevel.txt and save it with a name.
6. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of createChildRequest.txt and save it with a name.
7. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of getDynamicFieldValue.txt and save it with a name.
8. Goto Admin > Request Custom Function > Global Function > New > Paste the contents of createChildJson.txt and save it with a name.
9. Goto Admin > Request Custom Function > New Custom Function > Paste the contents of custom_function_MultipleRequestsV3.txt
11. Configure the custom trigger to invoke this custom function when a ticket is created.
12. Child request ids will be added as a note to the parent request.
If you are looking to link all the created child tickets, then use "createChildJson_Link_Request.txt" instead of "createChildJson.txt"
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