Hello,

I have a RLC where there is a need release the ticket from the Life cycle in a specific situation, and change the template.

I saw in another topic that this seems to be a feature in the cloud version of SDP.
How can a Technician use the Revoke Lifecycle action on a ticket ? What is the role needed to be able to do this ?.

How can I achive this in the on-prem version?

I tried using a Custom function to change it to null, but that didn't work: