Workstation Additional Fields
Hi, I'm working at a university currently running SDP+(5507). We want to track s/n assoicated with each PC we have. I created a workstation-additional field which worked great. My question is this: Is there a way to get this additional information to show on the basic workstation inventory screen? Currently the only way we can view what we have put into the additional information field is by going to edit workstation. I'd like it to just show up when you view the inventory of the machine along with
No reports for techs????
Have been on ServiceDesk for about a month now. Considering the low ramp up and deployment curve, I am extremely happy with it. While tightening up SOP's for our techs, we discovered they were not able to run request reports of any kind. This I come to find after riding them for a whole day for usage reports!!! This surely can't be... I did setup scheduled reports, but this is just not going to functionally work... Ideas or suggestions? Anyone out there also have the same frustration?
importing from existing database
Hi all Could someone please help me in terms of importing an existing database of users to Service desk?
Can you run two instances of SD+ on the same server?
Can you run two copies of SD+ on the same server? I need to run two completely different SD+ environments that are not related in any way to each other. However, I'd like to consolidate onto one server if possible (and run them each on their own port). I'm not interested in trying to set up more than one environment under the same instance of SD+ and use business rules to differentiate. I need two completely seperate SD+ instances. Is this possible to do on the same server? Thanks....
request template ver 6.0
The request template drop down would work much better if it was on the home page and the type of request form was selected prior to selecting new request
Free Edition
Hey All, How many technicans are available in the free edition? Cheers Damon
No reports for techs????
Have been on ServiceDesk for about a month now. Considering the low ramp up and deployment curve, I am extremely happy with it. While tightening up SOP's for our techs, we discovered they were not able to run request reports of any kind. This I come to find after riding them for a whole day for usage reports!!! This surely can't be... I did setup scheduled reports, but this is just not going to functionally work... And giving them admin rights isn't going to work either from an operational perspective....
Request Replies opens new ticket.
Hi there, I have a problem in that if I reply in SD+ to a requestor, when they reply it opens a new ticket. I've read through the previous discussions and no-one seams to have this problem anymore. I'm using Build 5003. Not sure if this is why but I have removed the two # symbols from either side of the request ID. Many thanks Tim
notes or tracking for workstations
with SD+ is there a way to make notes regarding a workstation? What I'm trying to do is keep track of system updates and log file reviews. Let me re-word this... I'm trying to do it without a request since I'm the one updating all the workstations. Thanks, Tom
Which SQL will SD+ 6 run on. 2000, 2005 or both.
Hey Guys Does anyone know which version of MS SQL will SD+ 6 run on. 2000, 2005 or both.
Disable Requester?
Is there any way to disable or suspend an account? Thanks.
New user using ADS
So I imported all my users just fine, but was wondering if there is, or is going to be a way in the new version to just import a single or small groups of users from different OU's. We constantly have new users joining and people leaving and was hoping for a "quick" way to import them and not have to reimport all 2200+ users each time someone is hired or leaves. Thanks, Terry
New Release 6
Hello, I would like to know when te nieuw SD+ 6 is comming? Because this one should have the dutch language and the fix for computers in the user profile. Thnx, Jos
Integrating Assets with Workstations?
Hello All, Is there a possibility with the Asset Management software to integrate the workstations with the actual assets? It seems as though they are 2 different tables which arent linked in anyway??.. can they be linked?
Hardware Details Tab (Workstation Inventory)
Hi, I was wonder how i put the extra information into ServiceDesk, Like Monitor Serial Number. See attached image. Thanks Peter
Contract Auto Renewals
Can a field be added to identify a contract as auto renewing, and the term? This should then extend the contract expiry time in SD+
workstation details
on the request tab when viewing workstation details I've noticed that there are two requests with the same title and time where in fact there was only one received.
Forums/Site Response Times
Hello - Over the past few weeks I have noticed that these forums are running extremely slow! Pages take 10secs+ to load at times, making browsing for topics painful. Have also tried on another two internet connections, and it is exactly the same, so am sure it is not my connection. Is anyone else having the same issues? Support, could you please look into this. thanks Peter.
Workstation "Service Tag" field
All of the workstations at our company are assigned a number, by means of a label that we affix to them. I would like to put that number into the workstation details in Service Desk Plus, and I figured "Service Tag" would be a fitting field to put this workstation number in. However, any information I put in the "Service Tag" field gets wiped out whenever I run a scan of the workstation in SD+. I realize that I can create a custom field for the information I want to input, however I REALLY would
Issue tracking
Hello, We where searching for a program witch was a servicedesk in combination with a project and task management. I have seen a product of AdventNet witch is servicedesk plus and a product witch is issue tracking but is there no way to combinate those products? Thnx, Jos
ldap
I am sorry if this question was already posted but can I import a list of my users from ldap. Thanks . Herman Douglas
initial configuration (mail)
didn't quite get the part where for mail fetching I should create mail and alias for that mail. Than what, use that alias. Maybe I get this wrong way, that thing with alias.
Enhancement Needed - Please reply if you agree or disagree
Time spent entries should be tied to the create of notes and resolutions so that I does not require seperate steps to update.
Login failed for unknown reasons
Good morning Since yesterday we cannot login to our servicedesk tool. It always says "Wrong username or Passwort" to everyone. If I login with "Local authentication" (not on the domain) with User:administrator/pw:administrator it works fine, but somehow this administrator cannot change anything. It's like this administrator is a normal user. Special is, that i have ServiceDesk and SupportCenter working on the same Server. Works very fine, but a day before the desaster i hotfixed supportCenter from
AD import fields
I posted this as a guest but now I'm registered so here it is. Is there a way to import more specific information for users from AD such as Company field. It would be nice so we can make reports on how many request are comming from our customers (Companies).
Active directory / network scan
Q1.If i at day one do a scan of active directory and computers outside the domain will both of these lists be added together so i don't just get the domain workstations but also the non-domain workstations? Q2. If i at day 2 do a new scan, will the computers that were not connected on day one be added to the list of computers or will the result of that days scan be the only computers in the list?
Make all users see all requests
Is there a way to make all the users see all the requests that are open or not closed? In case several users report the same error they can see that it has already been addressed by other users. Or is there another way to solve this?
Fomat of Email Notifications
I searched other posts but didn't find any answers on this. We just recently purchased the product. I was testing out email notifications, which work fine. However, every email that comes across has this extra content: Mime-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_43_29563339.1168960112092" ------=_Part_43_29563339.1168960112092 Content-Type: text/plain;charset="UTF-8" Content-Transfer-Encoding: 7bit **** My Custom Email Message Shows Up Here Just Fine **** ------=_Part_43_29563339.1168960112092--
User account problem
Hi, I have encountered a problem with user accounts in service desk plus. I currently have a user who can log on as a requestor but there account does not show up in the users - requestors configuration panel, or the technicians panel for that matter. This means very annoyingly that I can not delete this user from the system, yet they can still log on and raise requests. Please could anyone offer any help? Thanks in Advance James
Sequence Number for Report
Hi all, I would like to add sequence number for my report. How do I do this. For instance, I have 10 Records of computer, I want to have number 1,2,3,4,5,6,... for each record in my Report. Thanks Boedy
Connection to RPC server failed
Greetings I need some technical support. I am very impressed with your helpdesk solution and I think it would work well in my organisations. However I need to manage a rapidly growing inventory of PC's. I constantly get the error connection to RPC server failed. I need to talk to someone on your support team.
Double Ticket when create new request
Everytime I create new request I have two requests automatically. I also test create request on your demo website and result is the same. Test Ticket is 24793 The 24794 is automatic generate after I click Add Request button. Do you know why? *I found this problem after I updraded to 5507. Thanks, Chana
Priority Listings
Hi, Is it possible to arrange the pick list for priority, and for that matter any other pick lists, in a non-alphabetical order? I would like to arrange the priority list in order of urgency rather than the default alphabetical order. For example currently it puts Low, above Medium however I would like this reversed so as Medium is above Low. Current Order Desired Order High High Low Medium Medium Low Cheers James
Reports tab for technicians?
Hi chaps, is there a way I can make the reports tab available for technicians? It only seems to be available to the administrator account.
Reporting error encountered
I am getting the attached error when trying to create reports withing ServiceDesk Plus
Reports
Ever since we upgraded to SD 5.5 build 5507, We've been having problems reporting. We keep getting "FAILURE :Unable to execute report" when we're running any prebuilt reports. We used to be able to run any of the reports before the upgrade. Can anyone help us? Thanks
Reports
Ever since we upgraded to SD 5.5 build 5507, We've been having problems reporting. We keep getting " FAILURE :Unable to execute report" when we're running any prebuilt reports. We used to be able to run any of the reports before the upgrade. Can anyone help us? Thanks
Solution section in a diffrent lacnguage
Daniel, Since the language settings are common across all pages, these have not been passed as arguments to individual pages. Rgds Karthik
Blank Title problem
Hi I have noticed that some of our users are not puting a title in the ticket, even though it is a mandatory field, which creates problems for us in the Support Team because this is the only way we can open the job from helpdesk. It seems they are able to leave it blank by putting in a space. Can the helpdesk be updated please so that users have to put a character in the title field at least, then we have something that will create a link for us to click. Thanks Lee
CSV file Import
When using the CSV file import function to import usernames, and all field are populated in stage 2.but when i click the "import now" button, i get the following message ::::::: Data Imported! CSV contains 0 records. Below is the Result break-up Total records in CSV 0 � Added Records 0 � Overwritten Records 0 � Failed Records 0
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