Gmail in Opmanager or other
Hello friends. Not very much English, But I want to consult them. It is possible to use algun mail as(like) gmail, hotmail or other one in opmanager ? Thank you Chile
SLA Escalations to $Ticket Owner
When configuring SLA escalation to named technicians all works well. However, when I create one for the "$Ticket Owner" at the top of the list, all seems fine but the escalation details are not saved. Any ideas ?
Personal scheduled query reports
Hi, Sinc we've been moving to 7017, our scheduled query reports don't generate anymore. When we try to modify them, there's an error message : "Provide a name for the document". But all our query reports do have a name! Moreover, when we want to choose the schedule type, the screen doesn't change, as if we choose "weekly", we can't see the days of the week to choose. Thank you to give me a solution ! Regards.
Solution for SSO in Firefox!
I just figured out how to fix the SSO issue in Firefox. It turns out it's not a limitation of SSO, Tomcat, or SDP in general, but rather an advanced security setting in Firefox. Normally when SSO is enabled and you go to your SDP site in Firefox, a login dialog box will appear requiring your domain username and password. This doesn't happen in IE as long as the site is in the local intranet zone, because NTLM pass-through authentication (a.k.a. single sign-on, or SSO) is allowed in that zone. Firefox
Node Licensing
I meant to add this question to my post about technician licensing but it appears you can not edit a post. My other question was around the standard 250 node license. Does that 250 nodes account for automated discovery through DCOM or is it the max limit of items that can stored in the database (such as switches, printers, jet directs, etc that might be manually entered)? Thanks
Any news on 7018 ?
Just wondering if 7018 will be ready this week ?
duplication in Preventative Maintenance
I am having an issue where one of my monthly scheduled PM tasks creates two tickets. The task is scheduled to be created on the last day of the month and is genereated without any issues. However another duplicate ticket is created on the 1st of the following month. We simply delete the duplicate, but this is not working correctly. Any assistance would be appreciated.
"Save and Close" button in 7.x
Hi All, Just upgraded to 7.x...seems like the "Save and Close" button is gone from the resolution page. I guess this was removed with the "automatic close" feature, but for those who don't want to use automatic close, we now have to go through another step to close a ticket. It would be nice to have this button put back in a future patch. Also, I'd like to see another feature added to automatic close. It would be great if a ticket left in a certain status for a given period of time could be automatically
can i send email from service desk with technician as sender
if i have to send an email to the requester, can it be possible to pick the default email address in the system (say MS outlook email configured) rather than the helpdesk account? eg, if i want to submit for approval, i want the sender to be the technician name rather than the common id for the helpdesk email address? possible?
Backup Schedule
Using Backup Schedule feature (nice item) i begin to understand would be nice to have the possibility to schedule, not only every how many days backup datas, but also in which days run the backup. For example, my situation is a everyday schedule for SD+ backup but is not useful the runnning of SAT & SUN. Is it possible to implement this feature? Thanks Cesar
Timer stop by individual requester / technician
In the latest version of SD+ 7, SLA timer can be stopped by set the operational hours, holidays and status in request. But is it available for setup a new function which allow we stop the timer by set the requester / technician is on leave. It is very important for the service as sometimes which the technician is on leave, the request assigned to him may overdue... at the same time, some request need to close by the requester but they may not available to close it before overdue as they leave.
Feature Request - On Hold Time
We have a policy in place that a technician cannot put a call Onhold without the agreement of the requester. We think it would be great if there was a way for the tech to set a date that the ticket will be onhold until. This date would be able to be modified by the tech or the requester and would alter the due date. Just a thought. How do others deal with tickets that need to be put on hold but don't want them to be marked as overdue?
error while trying to add assets in helpdesk
error while trying to add assets in the helpdesk. i get htis error: FAILURE :Database exception while updating Asset. Please report the problem to the system administrator, with the Error Code - 1,214,980,894,396 i have attached the support file
Purchase Orders - Adding Products
The way that products are added to the purchase order needs to be redesigned... Current issues: 1. When selecting a vendor the items list area automatically populates with all of the products associated with that vendor. 2. When clicking on the 'add item' button the 'Enter the product details here' dialog appears a. The 'Product Name' text box requires manual entry instead of a pick list from the vendor specified in the PO 3. There is no option to select & delete items from the items section Enhancements:
PO module - buying software... Version group? Licenses?
I started using the PO module about a month ago. It's had its ups and downs, but for the most part I really enjoy the ability to add assets in a logical overall manner. I don't understand the purchasing of software, however. If I am buying my first copy of AutoCAD LT 2009 from vendor "Test", I'll have to "Add New" to get that product in the system. I then have to choose a major version my list of currently managed software. I don't understand what I'm supposed to do here. I went ahead and selected
Scheduled AD import ERROR!
Good afternoon. At me SD + 7017 automatically does not import objects c ActiveDirectory. Here such errors in logs: [14:48:41:269]|[06-20-2008]|[com.adventnet.servicedesk.asset.OUHandler]|[INFO]|[35]|: Selected Organizational ===> LDAP://black.home.local/OU=Dep_IT,OU=_VP_Innovation,DC=Home,DC=local| [14:48:41:269]|[06-20-2008]|[com.adventnet.servicedesk.asset.OUHandler]|[INFO]|[35]|: Selected Organizational ===> LDAP://black.home.local/CN=Computers,DC=Home,DC=local| [14:48:41:269]|[06-20-2008]|[com.adventnet.servicedesk.asset.OUHandler]|[INFO]|[35]|:
Open Issues with SDP 7.0.0 build 7017
Support, please respond. The following list of issues are open with SDP 7.0.0 build 7017. Some of these issues I have been reporting since build 7009. I have not received specific feedback on any of these issues. Adventnet, please comment and resolve: 1.) There is no way to delete an asset connection relationship other than replacing it. This greatly limits the usefulness of this feature. For example, a relationship between a computer and a printer cannot be deleted, only replaced with a new relationship.
SD+ Crash with Audit Settings Scheduled
Only to inform you that running SD+ 7.015 & activating schedulation on AUDIT SETTINGS (every day), SD+ will crash using all memory with java.exe. Even trying to enlarge memory size for java.exe, crash is appearing. i solved turning off that schedulation but would be nice have some fix in the next hotfix. Is there anybody else that has same issue? thanks Cesar
Report Issue
SD Plus - Version 7.0.0 - Build: 7014 When including "created time" & "completed time" in any report the date is not correct . Please see attachment.
SupportCenter Plus on Linux top of VM ware server
Hi, pls start your talk about above subject here
Adding Purchase Order name on the print out.
Is there a way to add the "Purchase order Name" in the print out report. Right now It's confusing when looking at by purchase order number not the name. Atleast with the name it will allow us to determine what's in the PO.
SD+ and Lotus Notes
I need to configure SD+ to work with Lotus Notes 7.0.2 I am not the Notes Admin, nor am I the networking admin. I need to be given step by step directives to give to my Lotus Notes Admin to setup an email address to fetch and send mail from SD+. This email address also needs to be able to append incoming emails to existing tickets. Thank you!
ON HOLD function doesn't stop requests going overdue
What's the point of the ON HOLD status if it doesn't actually stop the timer? Surely a request ON HOLD should not have a DueBy Date and therefore only have one re-specified when the request comes back to Open?
SCAN via Remote agent
Hello! Some time back soon after purchasing SD6 (now at SD build 7013), I got the impression that we were going to get a remote agent to install at every workstation for the sake of updating the inventory both software and hardware. Is it just something I have not yet gotten to (I just upgraded), or is this still only available for the Desktop central inventory? Geoffrey, Kenya.
Integrating the purchase orders with the Change process
I'd like to see the relation between the purchases i made for the approved changes but there's now way to do so unless commenting.
Error code
Hi, when i try to delete a product from the list, I get the following error message: FAILURE :Error occurred while deleting product. Please report the problem to the system administrator, with the Error Code - 1,214,838,332,442. Thanks for this great software. John
NTLM V2
Does ServiceDesk Plus use NTLM v2 for it's asset polling? if not is this going to be implemented in the next version? Thanks
Build 7017 - Currency cannot be changed from dollars ($)
In this build the currency reverted to dollars. When I went in to Purchase Orders - Default Values and changed it to pounds (�) requests still show dollars. <sigh> One bug after another...!
Asset scan for Printers routers and switches
While doing an AD scan for assets, I noticed only workstations, servers and some printers are found. We have around 44 printers in our AD domain (most of the same make and model) The AD scan however does not detect all of them. For some reasons some printers are being skipped on every scan while the setup is excactly the same for all of them. Also routers and switches are not found. How can I detect these?
Copy -> Paste printscreen
Hi! Is it possibe to copy and then paste a printscreen. I'd rather do that then adding an attachment to it (though the webinterface)
Put the 'Save and Close' button back on the Resolutions page
I noticed in the latest patch that you have removed the 'Save and Close' button from the Resolutions page and added a drop down list to change the status of a request. Why couldn't you just leave the 'Save and Close' button where it was and still have 'Close' on the drop-down list for those who want to use that?
How to change the request Number with is default" ##1##
How can i change the request number format... Default is : ##Number## Format i need is : HD00001 Need Assistance Please.
Is there a way to migrate ServiceDesk from v6 to v7
Is there a way to migrate ServiceDesk from v6 to v7 without any data loss? Do we have an upgrade path yet or is it still in development?
Member of CAB receives "internal error" when submi
Hello: When a member of our CAB submits a recommendation on a change, he often receives the attached error. We currently use build 7012 and he's running IE6. We use AD authentication. Any ideas? Thanks, Rosa
Upgrade from Buld 5501 to 7015
Dear, I want to know how to upgrade SD+ from build 5501 to build 7015 ? Thank's & regards
FacilitiesDesk Release Announcement - 5.0 release
Dear Readers, Its pleasure to do the honours!! We are happy to post the release of FacilitiesDesk 5. The new and salient feature inclusions in this version are: ** AutoCAD integration ** Room booking ** Enhanced requester login ** Maintenance Templates ** MSSQL Support And FacilitiesDesk is now available in Chinese and French. For more details on this new release pl view: FD 5 can be downloaded from, manageengine.adventnet.com/products/facilities-desk/download.html Website: manageengine.adventnet.com/products/facilities-desk/index.html
Custom fields cannot be add in the blank request
some custom fields which added in somewhere like "requester" or "technicians" are not available to be added in the defaul request... but after i create the request, it can be shown. It seems very trouble for users which they need to access the request twice to finished the request filling... will it be possible to be shown all customize fields at the blank request...
Unable to restore DB
Hi, trying to restore a backup from our production environment to test environvemnt, i cannot complete this operation succesfully. No errors are displayed but i cant find datas in test environment. The 2 installations are MYSWL based, both version 7, PROD 7.015 TEST 7.016. Is there any advice? Thanks Cesar
Moving installation
We have SDP (release 7014) installed on a virtual server and found that the origianl size of the hard drive was too small. When we tried to resize the drive we found that this wouldn't be possible through Windows 2003 server. So, that brings us to the next question - how difficult is it to move the application within the same server? Essentially, what we have done is to add a second drive to the virtual server and would like to move the entire application to this second drive. At the very least we
Purchase Orders - Adding Products
The way that products are added to the purchase order needs to be redesigned... Current issues: 1. When selecting a vendor the items list area automatically populates with all of the products associated with that vendor. 2. When clicking on the 'add item' button the 'Enter the product details here' dialog appears a. The 'Product Name' text box requires manual entry instead of a pick list from the vendor specified in the PO 3. There is no option to select & delete items from the items section Enhancements:
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