6.0 vs 7.5 Benefits?
I am new to ServiceDesk Plus. I have been asked to review 7.5 and provide analysis to upgrade or not upgrade. I know this is most likely a can of worms, however with my knowledge level of the product I thought I would ask those who have been using it. What improvements/advantages does 7.5 bring vs 6.0? Reading this forum, it appears that 7.5 is rather buggy and unstable. But we generally only read posts by folks that are unhappy. Any information you can provide will be greatly appreciated. Thank
SD 7015
where I can download SD 7015? thanks.
scan schedule not getting saved
the scan schedule cannot be saved, i configured and saved the scan schedule, still if i go to assets, it says not configured, configure now. yy????? what's happening?
Bug in encoding when apply filter (video)
Hi! Build 7501, Russian GUI. In Changes after apply filter in Calendar view encoding is wrong. Video in attachment. Thanks.
re: high quality oil painting at low price for christmas day
we produce impressionist, modern painting, landscapes, seascapes, still life, animal, garden scenery, abstract, classical painting, photographic painting and so on. if you have interest in oil painting,please don't esitate to contact me at any time lovesart1@ hotmail com www loves-art com
Helpdesk - Notification Rules not working
My incoming and out going mail server settings are fine, i can receive request via emails. But the notification rules are not working. and in system log viewer the error comes "Exception while trying to send notification for the request."
windows 2008
Can servicedesk work on Windows 2008 and IIS 7.0 ? Is there any installation guide for that ?
V7.5 SP2 - Report logo not showing
The fix in SP2 for V7.5 has fixed the ACEM name in the top right of the reports but I'm still not getting a logo at the top of the reports. The logo is bigger than the recommended ( 470 x 67 ) but it works fine in V7 sp22. I've tried reimporting the logo as well with no joy. Regards, Andy
Comments Box
When you put information into the comment box, while closing a request, where does it go? I can't find the comments I put in there anymore. I remember before there used to be a button for it.
About 10 years...
The U.S. Supreme Court handed down a verdict that the smokers will be able to obtain reimbursement from cigarette companies the use of cigarettes in the title the words "light". The court acknowledged that the manufacturer of misleading customers by creating the illusion that such cigarettes have less injury, said France Presse I can not remember when the first "light" cigarettes. About 10 years... These companies are once again deceived us and take away our health. This deception can not tolerate
Report for Purchase Orders
I'm looking for a way to create a custom report for Purchase Orders that will allow me to include data for Cost Center and GL Code. Currently, if I create a custom report using 'Purchase', I'm given the following fields to include: PO Number PO Name PO Terms Ordered Date Required Date Received Date Shipping Price Sales Tax Price Adjustment Total Price Payment Terms Shipping Info Shipping Comments Ship To Bill To Include Shipping Sign Authority PO Status Pending Status Purchase Requestor Purchase
External Emails
Hi All, We have a small issue where we can not foward email from SDP to external smtp addresses who don't have a contact. When attemping to do this the "Sending Notification Fail" message pop's up. Is there away to send email to an smtp address that is not a contact? Cheers John
Is there a way for a non-tech to create a Change Request?
I have been unable to find where a user can create a Change Request. Is there a way that i am missing or do the technicians have to "change" the "incident request" into a "change request"?
Quick Request Templates
Hi, Just wondering if there is any plans for the following... We would like to be able to create quick request templates based on technician, rather than the global templates that we are able to do now. Thanks, Davey
Cant save templates after making changes
I made a change to a request template. Saved it. then went back to make a second change. I am unable to save any additional changes. When i press any one of the save options at the bottom of the screen nothing happens, and nothing new is saved. this has happened three times - on the first template, i deleted it and started over, and it happened again. and then i tried another one and it "failed" the same way... Any ideas?
"Teamleader" to view requests from a certain Group
Hi, We have different departments, and the head of each department would like to see what requests have been raised by their people. Can you think of a solution for this? Many thanks, Regards, Florian
ae_scan.vbs errors msxml3.dll '80070005'
We are running this script from the login script in our domain, for some reason it just stopped working today with the error (Access Denied, msxml3.dll 8007005). I have done some searching and found similar errors which suggest changing the line set http = createobject("microsoft.xmlhttp") to set http = createobject("MSXML2.ServerXMLHTTP") this seems to have solved the problem and the script is now working again.
There are 2 bug in Asset Components
Hi! SDP Version : 7.5.0 Build 7500 There are 2 bug in Asset Components. Screenshot included. Thanks.
7.5 Migration Issues
List of issues that have been reported in migration of 7022 to 7.5 Error while taking a backup when the 7.5 migration patch is applied. This was the most occurring problem and has been fixed and an updated patch has been released. Most of the other issues that had been reported regarding migration failure are as follows. 'Exception while inserting NULL into GlobalConfig'. This happened in 3-4 customer environments. When we got the data and migrated it ourself, it went through successfully. Some of
Institutional Bios - a summary of of the nation�s promising
A beginning prospectus on NY Institute of Technology, CA College of Arts, and Drake State University Drake State University of Rockford, Illinois Drake State University was established through the combination of community international efforts. A multi-centered, multinational focus is an integral area of all degree programs at Drake State University. Established to promote academic enrichment and advancement, central to the mission of Drake is its one of a kind capability to accommodate a wide array
Servicedesk 7.5.0 Remote Assistance Security Breach
I have just installed servicedesk 7.5.0 with the latest build (7501) and have got the remote assistance working. however we cannot go live with this feature as it is a massive security breach as the user gets no notification that someone is viewing their screen. Please can some sort of message or popup be included in the next release that the user can click on before an administrator is allowed to control the PC- we are currently stuck on version 7.0.0 build 7022 and cannot upgrade due to this 'feature'.
SDP 7.5/7.5.01 Unable to log in after logging out
I have upgraded a test system to 7.5 and then 7.5.01. We are using AD passthrough authentication and the problem happens on any IE version or operating system. The problem doesn't happen on build 7022. The problem I'm experiencing is that when a user logs out of SDP, they are unable to log back in. It comes up with the message "username or password is incorrect" which is absolutely not the case. The correct domain is selected. Anyone else experienced this?
Hotfix 7502 Released
Hi Users, The upgrade to 7.5 has been released. Have a look into this for further details http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=& Thanks Shanmugam PL
Assets with own additional fields
We don't want all the assets to share the same additional fields, for example: you want to specify the speed of a printer to 12 ppm, so you create an additional asset field called 'Speed', but then you can see the same field when opening a monitor, a keyboard it is very confusing. One should be able to define additional fields that belong to certain component category only
Additional Request Fields
Is there a way to create additional fields in a Request and then specify which section of the Request under which the fields would be placed? For instance, I would like to add a field for users to input their Cube Number in the Request since they move frequently and we don't attach that information to the user profile. This field would be most appropriate under Requester Details, along with their name, but instead it is placed under Category Details with the Category, Sub-Category, and Item fields.
Can not login to Service Desk Plus - domain not found
I have installed SDP version 7.5 and after trying to import Active Directory users I am unable to login as administrator or guest. Login screen shows "domain not found" in "Log on to" list. When I click "login" button popup window appears with message "undefined". Screenshot of error message is attached I am setting up production environment to release for user testing. This problem is affecting go-live date.
Due by Date changing to Jan 1, 1970
Hi, I upgraded SD Plus to 7502 from 7501 and i noticed that all the requests with priority "Very Low" (priority with no SLA), the Due by Date changes to Jan 1, 1970. Earlier, this used to be blank which was the correct thing to happen. Please help to fix this. Regards Samad
splitting a request
just wanted to check from the list of conversations for a request, if i want to split one conversation as a new request, it automatically goes overdue although the due date is not yet reached. any idea??? thanks
Problems with workstation remote control
Problems with workstation remote control This error happens when it tries to install the agent controller. FAILURE :Problem while connecting Workstation. Please report the problem to the system administrator, with the Error Code - 1,229,006,069,796.
Remote Desktop Sharing in servicedesk
How does one get the remote desktop sharing configured/working? I have looked through the admion manual and could not find it.
Notification Rules templte Title bug
When creating a templete for when a reply is received for a request, I have the subject set as the following: Ticket: [##$RequestID##] Replied: $Title Now, one would expect that "$Title" would be simple the Subject/Title of the ORIGINAL request that $RequestID refers to right? nope. $Title is a running history of all the previous SUBJECTS of the emails. Example: I create a new request with the Subject simply "test". and suppose I reply to a ticket that has the following Subject: Ticket [##2833##]
7.5 : Asset Next Scan Schedule showing Not configured..
We just updated to 7.5.0 Build 7500 and our Asset next scan scedule is showing not configured. (Didn't work before either.. ) No matter how many times I try to set it; it always shows the same thing. I've tried Enabling and disabling scheduled scan, I've tried changing times. Nothing makes it stick. Any ideas?
Solutions why the change and a little irrate
The solutions part of the helpdesk was very good in previous versions. I have no idea why you changed something that was easier to navigate by browsing the topic by the links on the front page to the drop down system you have implemented. It's just horrible. The remote is another story. Two fixes for a new upgrade? A joke! And being a paid customer and not getting a response to a support ticket is unacceptable. We have another enterprise paid site so we have two licences and copies of servicedesk.
Templates for technicians will not allow 1 field to be added
Version 7.5 I have a field I have created in the requests form and when I attempt to add it to a technician template, it puts it on the form and allows me to save it but then when I go out and back in, it is back in the "Drag and Drop" area. I have empty fields in the form which I can drop it into but it just won't stay in there! On the same template when I go to the requester tab it has greyed out all of the drag and drop fields so I cannot add them to the form at all. All this is really frustrating,
How it is possible to restore initial customisations of the
Hello. In system SD reports there is one report which there is no possibility to delete. I so have thought, it can be the system report which has been changed by someone from technicians. There is any possibility to define that it for the report and to restore its initial customisations?
ServiceDesk Plus (Issues with PM tasks and IE)
Hi All, I've been using ME ServiceDesk Plus since late last year but recently have experienced a couple of very annoying issues. Firstly, I have about 15 PM (Preventative Maintenance) tasks set up to run on a daily or weekly schedule. For some reason, they run fine for a while and then just stop - no mails are sent and no new tasks raised. I've tried server restarts etc but no change. All other mail from SD+ are sent through exchange without issue - it's only the PM tasks that are not working. Secondly,
Unable to log on as Admin after Upgrade
I just updated from Version 719 to 722 and then to 750 and applied Hotfix 751. Users can still login, but I can not login as Admin anymore. I did choose local Authentication, but it still wont let me in "Username or Password is incorrect" I logged in as a technician who has got Admin rights as well, and changed the password. Still no luck. Please help urgently,
Arabic SDP
Dear All, please there is any pkan to make the SDP full arabic menu its urgent need please waiting your replay ASAP.... alaa
Error restoring backup
Hi, i try to restore my database and this happens... ************************************************************* Backpup data : Fri Dec 05 07:45:03 GMT-04:00 2008 Database name : servicedesk Total Tables : 798 Build Number : 7020 ************************************************************* Dec 15, 2008 11:23:39 AM com.adventnet.servicedesk.server.utils.SDDataManager <i nit> INFO: rootDir :: .. Dec 15, 2008 11:23:40 AM com.adventnet.servicedesk.server.utils.SDDataManager <i nit> INFO: netutilsData
Question regarding AdventNet SLA's
Can support tell me what is your SLA for your customers, as far as i can see you are not providing 24*5 support for this forum. Our Licence expires in Q1 of next year and i have severe reservations about renewing
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