Last scanned
Hi, I need know how computers that the last scanned was more than 30 days. Joselio Kreuch
No servers in Assets tab?
How can I list all servers in Assets tab? Now I have to go to Home tab and then select Assets and in All my Assets I can see servers count and when I click on it I can see servers list. But after I delete any server list shows me only workstations, so I have to go to Home tab and go on.
Contract Notifications
Is there a way to globally change the contract notifications for all contract expirations? The person originally receiving notification has left the company so we need to re-assign them to someone else. I hope to avoid doing each one individually.
service desk wont authenticate after migrating to new server
Hi all, i have just migrated my SD from one server to another and restored the database using the utility, but now SD will not authenticate and keeps on saying wrong password. can anyone help me with this? regards
Unable to scan workstations after MS kb967715 and kb91118
After applying Microsoft updates kb967715 and kb91118 we can not longer scan workstations. If we uninstall the updates from a workstation the scan works fine. Anyone else seen this and if so is there a fix?
Uninstalled software still showing as installed
I am having an issue with the software scanning tool. I myself have uninstalled the software from these machines and it is showing in the "Audit History Trail" but when I search the software it is still there as being installed on that workstation. Do I need to unallocate the licence from the machine aswell?
Scheduling an Asset Scan
When an asset scan is scheduled in an AD environment does the scan allow me to select OU's or does it scan the entire domain? I want to be really sure before an automated scan is clicked. I usually invoke a scan manually via domain scan and select the appropriate OU's. Joe
SQL Queries
Where would one start to learn SQL queries? Is there a book or website? In relation to SD+, is there any tutorial available or information in one of your manuals? Thanks for any recommendations!
SDP reclassifying workstations as servers
Hi on Build 7503. Some assets are failing to get reclassified as servers. The new resource categories include 'servers' but I am having difficulty moving 'servers' from the old default to the new 'server' catagory. Can anyone explain how to do this. I have set Model 'Dell Poweredge 860' as server. selected the asset and clicked action ' change as server/s' but the asset remains in 'workstations' after refresh. philw
Viewing calls you shouldn't
I have the group security set up in SD+ so that groups can only see what is in their group or assigned to them (ie, not everything). However, if you send a link to a call, anyone can see it, even if it is not in their group. Does anyone know how to stop this? We are using 7.0.0 build 7.2.0. Thanks
Requestor Site Field Update
Active Directory imports do not seem to be updating people who have changed Sites. We have recently moved and office, which changed the Site name and the Phone for each of the employees. None of these employees have updated Site or Phone information in Service Desk even after a successful manual import. Is this a known/fixable issue? -gjaynes
Monitoring technicians quantity
Hi, All! I wonder if there is a way to monitor how many technicians work using SDP. I have a situation when technicians quit, but still stay in SDP and consume licenses. Thanks.
Modify Purchase Order form
I would like to be able to modify the Purchase Order form to include SKU number and manufacturer info on a per line item basis. The simplest way would appear to be to allow the addition of customizable columns to the product details section. We purchase from distributors that use SKU numbers in addition to manufacturer part numbers. Also, one purchase order to any given vendor/distributor may contain parts from many different manufacturers.
ServicedeskPlus 7.5 on a shared App server
Hello, I'll be installing the new version of Servicedesk Plus to a shared application server that has an existing MSDE database. What I need to check is to see if there are any conflicts with the Mysql ServicedeskPlus 7.5 uses and existing MSDE installations. I want to make sure I don't inadvertently cripple the existing MSDE db that exists on the shared app server. I've been looking through the forum and on the web to see if such an issue exists, any advice would be helpful. Regards, R
view requests in "MULTIPLE" departments
Is there the possibility or currently the ability to allow a user to see requests in more than one department. For instance. We have our head of Engineering and we would like him to see all of engineering requests and also all of Customer Services requests as they report to him also. Thanks J
Change product from Asset to Component
Recently a technician had assigned a monitor as a Workstation when entering the product into a Purchase Order. When that purchase order was approved and closed, it created the monitor as a Workstation--which is now using one of our Asset licenses. I've already changed the monitor to be a component, not a workstation, in the Products section in the Admin tab. However, the monitor continues to reside as a Workstation. In addition, it now shows in the Components section, but opening it just redirects
AD and pass-through authentication
hello guys - i`ve succefully imported users from AD , and users can enter SD+ with their AD accounts. if i enable this feature - then nothing happens and systems promts for account as earlier. i`ve found similar posts and perform some recommendations below , but it did not help - tried different browsers - added SD+ server into trusted sites any ideas more? thanks!
Clear or purge all asset and workstation data?
We have a mixture of manually entered Asset Data and Scanned Workstation data in SDP 7.5, but it is all a mess from imports in previous versions and different naming schemes, etc. I was wondering if there is a way to clear all the Asset / Workstation data without affecting the incidents/problems and changes. I'm not fussed if old jobs do not link properly to workstations, as it is at the moment they are mostly broken or linked to the wrong workstation.
Error while deleting a workstation
I'm getting the following error when I try to delete an specific workstation. FAILURE :Database exception while deleting Workstation. : Cannot delete or update a parent row: a foreign key constraint fails Please report the problem to the system administrator, with the Error Code - 1,232,225,436,097. :roll:
Why can't I delete a Technician
I get the foillowing error when trying to delete a tech and it is urgent I delete them as they can no longer login, so have to rercreate thier account as a tech Version 7008 Thanks in advance
Software still showing installed
I am having an issue with the software scanning tool. I myself have uninstalled the software from these machines and it is showing in the "Audit History Trail" as unsinstalled but when I search the software it is still showing as being installed on that workstations. Do I need to unallocate the licence from the machine aswell?
Introducing Me.
Hello Guys, Greetings. Introducing me. By the way, I am looking for book I ching translated by Kerson Huang. I cannot find those book anywhere. Do you know where I can find those? Thanks
cant login after 7505 hotfix
hi i`ve installed 7505 hotfix and now i can`t login with my administrator/administrator account - message about incorrect login/pass
remote control in Asset Management
Hi Again, When I saw the new functionality of Remote Control in Asset Management, I nearly fell of my chair in excitment. At last a way to support someone , while thier ont the phone telling you your issues and not have to launch a whole bunch of difference software. But to my dismay, every time I try and use it says Insalling Agent Controller or viewer and stays there for hours.... Can someone give me some advice or info on this issue and also, Internet Explorer comes up and says not insalling Active
error - with view request details
i have list of requests on page - mydomen/WOListView.do i want view addition details of reques and clicking on request with number 900, and instead this opening request details with number 901 (next number). for resolve this problem i delete part of URL. Like this - mydomen/WorkOrder.do?woMode=viewWO&woID=900&&fromListView=true - in this URL i deleting - &&fromListView=true and after that opening request details for 900 number. what can i do?
Chat feature in SD+?
I've seen posts that mention a chat feature being integrated into SD+...back in 2006 this was supposedly on the roadmap. Any chance this will be added soon?
Get message "Undefined" when doing requester impor
Get message "Undefined" when doing requester import from AD
SLA's OR BUSINESS RULES
Hello there, I am looking to set up a mail based notification to send a mail out if a call hasn't been ppicked up from the q after an hour. How can I implement this please.
Hotfix 7505 released.
Please refer to the following link about the hotfix release announcement. http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=& Thanks & Regards, Srikrishnan ServiceDesk Plus ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
Migration to 7.5
I tried upgrading from 7.0.0 buld 7022, and it broke my install. The patch fails showing the following error: "There are no primary or candidate keys in the reference table"... but there's no lines in the log file. Please help me.
Java Heap Space problem
We just upgraded to 7.5 build 7504. For the most part, everything is working okay, with the exception of one major problem - the system constantly crashes when trying to run a scheduled domain inventory scan. It throws "java heap space" errors and "out of memory" errors. See the following relevant section of the log file: [10:39:52:108]|[02-25-2009]|[com.adventnet.servicedesk.asset.discovery.IpUtil]|[INFO]|[21]|: Java PING Result for the workstation : DENNYS-XP. Result of ping : false.| [10:39:52:108]|[02-25-2009]|[com.adventnet.servicedesk.asset.discovery.IpUtil]|[INFO]|[21]|:
Missing resolution in request templates
Wow, it's been quite a while since I've posted here. Just been far too busy. Unfortunately, I'm moving to a new job a week from now, where we won't be using ServiceDesk Plus. Anyway, before then, I'm trying to get the upgrade to 7.5 installed and tweaked. I upgraded 7022 straight to 7504 on my test box without incident. However, there now appears to be a feature missing in the new customizable request templates. I can't find any place to pre-fill a resolution. I checked the database, and the resolutions
Business Rules Criteria
I want to put the following criteria into a Business Rule: Match ANY of the following Description contains office Description contains word Description contains excel ... but it only seems to store the last one. How can i get it work. Actually i'm using the build 5003 of the 5.0.0 version. Thanks!
Request due date disappear after apply to 7504
Hi, How can I get the due date back while received a new request? I understand there may have some changes, but I cannot find out how to set it back. Please advise. Regards, Carmel Lee
Request Templates - 7.5
Hi, We have recently upgraded to 7.5 SP3 from 7022 and we are having some issues with the way Request Templates now work. We used to have several templates configured which allowed us to quick open and edit a case applying the correct categories and a default resolution. However on 7.5 we cannot find a way of apply a default resolution to a template. Anyone managed to do this? Kind regards, Barry
SLA notification rules
Hi, Please can some assist me. I am trying to setup the SLA notification rules but after finalising my template I cannot find where to enable it and put myself as the contact. I wish to have the system notify me 1hr before any call is due to breach. Thanks Jersey IT
Configure Jump To
Hi! We also running AD Manager, where do I configure this so When I'm working in servicedesk I can directly jump to AD Manager?
Segement Solutions by access level
We would like to have some solutions in the Solutions area only be viewable by Admins, other only by what location they are in. Is this possible?
Group notification settings are not saving
I'm having trouble with getting some group settings to save. I want to enable the e-mail notifications to technicians within a group when a new request is added, and also when a request is left unpicked in a group. But these changes will not save for any group except the default group. I get a notification that the changes saved successfully, but when I look at the group settings again, the changes are gone. I am on version 7.5.0, build 7504. If anyone has any ideas or has encountered the same problem,
Category listings
Hi, we currently have 5 different teams that all use service desk to log calls etc. the main problem that we seem to have is that there does not seem to be an easy way in which too separate out the different categories for each team. Is there a way to create a 4th tier in the category lists? so the first level can specify which team and then drop down to there own relevant fields. Thanks David
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