Manually adding software to multiple machines?
Hi Does anyone know of a way to manually add software to multiple machines? I can manually add software to a workstation on the workstation screen but when wanting to add some software to many machines this is a little time consuming. As we work in a terminal server environment and we license most of the software based on device, this is the easiest way to track license allocation. An example of this is MS Office where we have to allocate either Standard or Professional CALS to each device and as
API , 7505
Hi, how can i take advantage of this new functionality, where can i get tecnical info and how to explote API
Mail Fetch Failing
Mail fetch stopped during the weekend, this has worked fine until now. I am getting following error: FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password. However if we send email from requests or close requests then the email is being sent, it will just not fetch from mailbox, I have tried many different AD accounts in Username, and different mailboxes with no luck. I have tried
7506?
I see that 7506 is released, but no sticky note that leads to information about the associated bug fixes and/or enhancements. Please let me know where I can find information about 7506.
1 Technician's searches are extremely slow.
SD+ v7.5 b7504 MySQL. One of our technicians is unable to search in Requests within any acceptable amount of time. When using the Search in the collapsible menu bar on the side, with Search in: Requests and Enter Keyword, from the time he presses Enter or clicks Go, it takes over a minute to return a result. Meanwhile with my own technician account, a search for the same Keywords returns results in less than 5 seconds. We have tried this on our live server, and on our test server with the same results.
Remote Control Performance
Is there any settings that can be tweaked or changed to improve performance with the Remote Desktop functionality. Currently we use 3 different tools for remote control. we had wanted to use just one for ease of use and maintenance issues but the performance of SDP remote control is not very good at all. I get better performance over a slow VPN connection using VNC than I do on a local LAN with 1GB connection. I have tried several connecting to several different machines and connecting from several
Change SQL account ServiceDesk uses to access MSSQL db
I can't seem to find where to change the SQL account I originally used to setup ServiceDesk is stored. I need to change the SQL acct it uses. I also can't find instructions on how to move my DB from one server running SQL 2000 to another server running sql2005.
Sending mail when adding announcement
Hi, When you add a new announcement you can select: " Send this announcement as mail" Who will recieve this mail and when will this mail be sent? Regards, Jeroen
Save Close button...
Lets all add a note to this topic if you want the SAVE CLOSE BUTTON back..!! Why take away the only good feature with closing calls... If you are going to develop something for closure of calls why not put the effort into a drop down list for call closure catagories instead of having to guess what they are and search for them.... I have been asking for some development on closure catagories for about two years now...... Come on.... dont take features away people... everyone who agrees... lets show
Reset mail server settings
Hi Team, Please let me know if we can reset the mail server settings and also delete all the shceduled reports. Regards, Vinay
Build 7021 Technician Login Issue
After upgrading to build 7021 from 7020 this morning, technicians are presented with a typical "end user" screen rather than the screen with Assets, Purchase Orders, etc... if we use AD Authentication. If we login with Local Authentication, everything is fine. Has anyone had similar issues?
Resource Reports
Hi, Is there a way to view the associated costs in the resource reports. I've tried to create one manually but there is not the option to view the costs. Is there anything I can do to see this information? Thanks Sharlene
Ticket closed within the hour report
I've been trying to creat a report under both tabular & matrix format. But everytime I think I've found the correct way of outputting the data, some other element seems to pop up and renders it useless. What I'm trying to obtain is a report for monthy calls closed within the hour, but to also show those that have not been closed in percentage format. headings to include request status (open, closed, held etc), rows to provide days. any chance directions could be given.
Add View Requests by Requestor
For a future release, add a button (like the Edit button, or the Add WorkLog button) that says something like PREVIOUS REQUESTS or VIEW REQUESTS BY REQUESTOR when viewing the request. This is also available in the Actions drop down, but quite frankly if it's hidden I (along with other techs) forget it's even there. Thx! Richard
force fonts
SD Just wondering if there is a way to force fonts to a default setting? I do not wish for users to resize, or change font types, etc
query Managed software with contract details
Hi, I'm trying to track the contractdetails to my managed software list. So far I created a query which gives me the perfect software overview: SELECT max( SoftwareList.SOFTWARENAME) "Software", max(SoftwareList.DESCRIPTION) "Description", max(SoftwareType.SOFTWARETYPE) "Type", max(SoftwareCategory.SOFTWARECATEGORY) "Category", max(SoftwareList.FILEVENDOR) "Manufacturer", max(SoftwareInfo.FILEVERSION) "Version", max(SoftwareLicenses.LICENSEKEY) "LicenseKey", max(SoftwareLicenses.LICENSETYPE) "LicenseType",COUNT(DISTINCT(SoftwareLicenses.RESOURCEID))
Question about exchange server & servicedeskplus
I have a account in a microsoft exchange server using SSL protocol. Can i use these account for the mail-notifications using servicedesk plus ?? How i do these ? Thks Bea
Custom SQL Query Software Removal
I'm looking to create a SQL creary using SD+ 7.5 (build 7505), mysql database, for the removal of a specific software by date. I need a report that lists the software name, the workstation name, and the removal date of the software grouped by the removal date. This would not be for all software, but for running reports of the timeline when a specific software was removed from pc's and on what dates.
Cannot delete settings
SD I 've created a setting in the SLA section, under a site. But i'm having a problem with removing it. It allows for me to delete, but the item does not actually delete. When I go into the settings for it it show 'SLA not for further usage' is checked. I'm assuming this stops it from being used, but is anything reporting to it? Will this affect the data in anyway?
Adding column to "Reports by day"
Hi, I would like to add the column "Created Date" to the report "reports by day". I'm no SQL expert. Here is the query: SELECT wo.WORKORDERID "Request ID",mdd.MODENAME "Request Mode",aau.FIRST_NAME "Requester",cd.CATEGORYNAME "Category",ti.FIRST_NAME "Technician",sinfo.WORKSTATIONNAME "Workstation",std.STATUSNAME "Request Status",rrs.RESOLUTION "Resolution" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN ModeDefinition mdd ON wo.MODEID=mdd.MODEID LEFT
Technicians Keep losing their associated groups
Technicians Keep losing their associated groups. Sometimes its right after we do an AD import, but it happens more often than that.
Add Requester - nowhere to enter the site?
If I add a requester when entering a new request, there does not appear to able anywhere that I can enter their site details. Is there a way to amend the Add Requester template, or is this a feature? However, if I enter the new details go "out" and come back in again, the site options are there.
set SLA over unassigned tickets
How can i set a SLA over all incoming tickets (by mail) that have not been dispatched within 5 minutes ? Is there a way to do this ?
Suppress Email Notifications
Is there a way to prevent ServiceDesk from sending a notification email to the requester? There are times when a request is updated or resolved when we don't want the requester to receive an email (when it's an immediate over the phone fix, for example), but for the majority of the time we want the requester to receive an email in these cases. Ideally we'd have a custom field that a technician could choose to suppress email.
Contracts - Entering Dates
I am running V7.5.0. I am setting up all my assets and corresponding contracts. When I need to enter a start and finish date, I have to pop the calendar, scroll through the month and year to get to the correct date. This is very, very time consuming. Is there a method which allows me to manually enter the date into the field? This would save me hours of time and make life a lot easier.
Custom filter dont create
Hi, All. Don't save new Custom Filter. Use MySQL, SDP 7504. Java Error: (attachment) How make reindex DB (MySQL or MSSQl) or any way fix error? Thanks.
7504 Restore Issue
Attempting to restore a 7504 backup to a newly installed testing server and I get this: Please wait ! Restoring in Progress................... 0-----------------------50------------------------100(%) ===================================================QUERY = INSERT INTO WordMap ( APPLICATIONID,WORD) VALUES(1, N'own'); java.sql.BatchUpdateException: Violation of PRIMARY KEY constraint 'WM_PK'. Cann ot insert duplicate key in object 'dbo.WordMap'. at net.sourceforge.jtds.jdbc.JtdsStatement.executeBatch(JtdsStatement.ja
How do I use "ORDER BY" in this query?
SELECT ti.FIRST_NAME "Technician",aau.FIRST_NAME "Requester",wo.WORKORDERID "Request ID" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID WHERE (wot.THD_WOID=wot.WORKORDERID) There is a "Count" column that shows
Missing 'status box' on request view
Suddenly, all of our technicians have lost the little status box at the top right corner of the request view. When you open the request, you usually see a status box that lists the status and something else which I can't remember. Does anyone know how to get that back? Thanks in advance!
Change workstation into asset
My network scan detected a lot of things that have an IP address as workstations, but they are devices like cameras and RFID readers. SDPlus has placed them in the Workstations area. I don't see how to change them from a Workstation to something else. How can I do that?
Lost 'Select Box' In Request List
I seem to have lost my 'select box' column when browsing requests!! I have it for Changes and Problems but do not even get the option to add the column to requests any more. How can I get it back? Cheers John
Improper identification of assets.
why does SDP improperly identify assets. I have servers that are identified as workstations, printers that are identified as workstations even an networked Time clock identified as a workstation. There was a solution given in a previous post but that solutions really does not make sense and take to long to complete. Can we be given a time when we can expect to see some of these issues addressed or fixed, not a time conuming workaround but actually have SDP come close to identifing something correctelly.
Scheduled Scanning issues
I'm having a problem with the scheduled scan. It doesn't seem to want to turn off, turn on, or scan what I want it to. I can only user PCs, not servers or admins, it's in a series of OUs on AD, and all the user PCs are also on their own series of IPs (10.20.20.x through 10.20.21.x). I can't get it to scan those limits at all, either through the domain AD scan OR the network scan. Seems to only scan every IP or every OU. Also, I can't get it to turn on or off with any type of reliability.
Remote control client - does it prompt user?
Hello! due to restrictions on my pre production network, I cannot continue to test the remote feature of my software in test, i have to roll it out to production to test the remote control capability. In order to mitigate the risk of unauthorized access to client machines, my users should be prompted to "allow" the sharing. i cannot test this feature to see if it does, in fact - PROMPT or NOTIFY the user in anyway. Has anyone been able to get the Remote Feature to work, and if so - what type of notification
quick question about assets being added from ADUC
Hey when i'm importing all my computers from Active Directory Users and Computers into the asset module, some of the computers that are not turned on right now are not showing up in my asset inventory. Is this always going to be the case? i dont care if they can't be scanned, i just need an accurate accounting of all machines that are in ADUC. i guess i just need to understand HOW advent net imports assets from ADUC. i have several machines that are in use by remote employees that are in an Organization
Editing user survey?
We figured out how to set the questions -- my question is about editing the form the end user sees. Currently it says "Welcome" and then the person's name. But it runs the two items together -- how can we insert a space after "Welcome"? As a suggestion, it would be nice if the survey had its own stylesheet or used survey specific formatting so we could customize th look without affecting the rest of the system. Thanks.
Where is the documentation for the Remote Control 7.506??
I am on the precipice of rolling out 7506 but am stuck dead in the water looking for documentation on this feature. I have been *trying* to be nice, but I just looked through 366 pages of the admin manual for 7.500 - Nothing in there. The guy i called earlier today for support at Advent Net had me open a ticket with them; no immediate help there either. i just spent the past 30 minutes on the forum, and found a bunch of other users asking for the same - but no reply post telling where it is. there
same service tag
We have computer with Asustek motherboard and it have the same number service tag "SYS-123456789". Our O.E.M. vendor didn't change this number and I have a problem, Servidesk plus can't scan pc's with edentical numbers. have a solutions for it?
Remote control...how?
Just updated to 7.5 and noticed remote control for the workstation assets. This looks, on the face of it, to be the means to take control of the remote workstations as we did when we had Kaseya (and that was great but very expensive which is why we ditched it). However, I can't find anything at all in any documentation or anywhere else and any attempt to deploy the remote control agent from the SDP GUI gives an error . Is this feature functional? Do I have to buy it as an add-on? Is it a 3rd party
Training End Users on ServiceDesk Plus
We are on the cusp of rolling out our new installation of ServiceDesk Plus and need a quick way to help users train themselves on how to use it. Are there any training documents available for end users similar to the Administrator's Guide for administrators? Anybody created a good tutorial on getting started that we might be able to customize to our purposes? Any suggestions on a format or starting point if we have to create our own documentation?
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