Requests
Im new to this program. How do I view all my technicians calls. Open and closed. Seems like whatever option I choose i can only see my calls. Thanks marco
"ERROR:No response received from workstation. Probably the workstation might be switched off or does not exist." Help!!!!
Hello, i'm from Argentina. I have a problem, when i scan a pc with Windows XP sp2 with Service Desk Software, this fail with the follow error: "ERROR:No response received from workstation. Probably the workstation might be switched off or does not exist." If i disable the windows firewall, the scan is successful but i don't want disable by obviously secutrity problems. I was read some information about DCOM configuration but i don't make it work. Please, i need your help. Thanks.
Notification Issues
Hi, I have set SerivceDesk Plus to send particular technicians to receive notifications on any changes made to the domain scan, which runs on a daily basis. I know changes have been made as it is being shown in the Audit trial tab, but for some reason emails are no longer being sent out. The email side on things is probably the biggest area of concern. We are also not receiving emails for contract notifications. All of which can be sent manually. We are using SDP V7.18 Help is appreciated Sharlene
Network File Links in Solutions
I want to be able to put a link to a file on a network share in my solutions. \\apollo\it\Software\Backup Exec 12.5\BEWS 12 English Documentation The link above was posted directly from a solution. As you can see it creates a file link out of everything up to the first space it encounters. It does this automatically. I have found no way to either turn off the automatic creation of the link or to expand it to cover the whole line correctly. Any suggestions?
Database problems after upgrade!
Installed latest service pack (7500.06.0) and now server want run. I had a look at changedbserver and connection is fine BUT when I hit save I get the following error: "You cannot configure this database server because the database server is compatible to 7502 and now you are installed NA. PLease install the build 7502 and then upgrade to NA" !!! Please help urgent servicedesk is down! Cheers
upgrade help
Hello, I'm trying to set up my test site but am getting the following error when using the changedbserver.bat. I want to test the upgrade to 7505 before applying it to the live site. "You cannot configure this database server because the database server is compatible to build 7504 and now you are installed NA build. Please install the build 7504 and then upgrade to NA." My test site is already at 7504. I've setup a database copy of the live system (also at 7504) which i'm trying to point to. Any
Asset
Hello, I want to scan all of Assets via Servicedesk plus. I have create a Group Policy in Active Directory and I have place a logon script to run Scan_setup.vbs when a user logon. This works but its come up with an error message when a user logon on and says that this script required admin right to run. Any idea how to fixed this issues? Regards, Reaz
Removing unwanted fields and Renaming the ADDITIONAL FIELDS heading
hi, Please help me on how to remove unwanted fields and rename ADDITIONAL FIELDS heading . thanks in advance Linie
Incorrect number of Unassigned Tickets displayed in Home-screen
Hi, I'm running SD+ 7022 with MSSQL, a month ago, someone mistakenly rebooted the database server and when it came back up, the Home-screen had an unbelievably large number of unassigned tickets of 1301 (please see attached screen shot). And when i click on that figure to list the current unassigned tickets, it shows only 1 ticket, which is correct because at the moment of typing this post, we currently have only one unassigned ticket. It can be frustrating when i always have to explain to my boss
Report dates are wrong
Hey guys, I run reports weekly and i have found that when i modify filter options and select dates on the calendar, the date, in relation to day, are wrong. Example, 29th of April on Servicedesk is on Thursday, not a Wednesday where it should be. Any suggestions?
Pop3/IMAP SSL yet?
I see posts dating back to 2006 requesting POP3 SSL support in SD. I also saw one from 2007 saying it would be integrated by the end of the year. However, I still don't see this functionality in 7018. Is it there and I just don't see it, or are you still working on it? Do you have an ETA? Thanks, Greg
Showing purchase from ... till ... status
Could it be possible to be able to show the purchases from one status till another status? Now it's only possible to show all or one status. But what if i only want to see the "not closed" or only "from open till approved". Maybe allowing a user configurable filtersetting where the user can check which statusses are to be shown.
forcing "cost place"
A feature (in purchases standard values) where it would be obligaory to give a costplace and/or a GL-code would be welcome. Now it is possible to make an order without giving a costplace, and once the order is closed, the cost-place can not be added. Giving a "standard" cost place is no option since I need to give the correct cost-place for budgetting reasons.
nothing show's as new in this forum
Why does nothing show as new in these forums. When I go to the SDP forum it shows no new posts or conversations. is this another feature of these great new forums. I really cannot state how much I dislike these new forums. I will only come here for support nothing else anymore.
asset management
How do you set ServiceDesk to not scan an asset once it has found it on the network? For example it found our switches but the scan fails when it tries to pull the asset information.
New Notification Rules
Hi; I would like to know is it possible create a new (Add) Notificaction Rules in ServiceDesk plus Thnaks
Modify query
Hi, I'm using the query below to report on monthly #tickets per status (closed, on hold, resolved, open) I'd prefer to have this same report generated _per week_ to allow for some more fine-grained info. Anyone here savvy enough to help me out? SELECT std.STATUSNAME "Request Status",std.STATUSNAME "Request Status",longtodate(wo.CREATEDTIME) "Created Time" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
asset module integration with Desktop Central?
is there anything in the works to integrate service desk plus with desktop central? particuarlly the asset inventory....right now i have to keep up with two separate asset db's and its a pain! thank you all!!!
disabled AD domain-can't login as admin user
i accidentially disabled the public AD domain where all my SD+ admins sit in, including myself. now I cant login ad admin user anymore there seems to be no local admin, when searching for admin users with this method: http://forums.manageengine.com?ftid=49000002677421 i only get user who are in the disabled domain. In which table in the database can I flag the Domain to be public? i know the Domain ID. Thanks, Daniel
ServiceDeskPlus - Self Service Portal Registration
We are looking forward to open the ServiceDesk Plus product Self-Service Portal to our customers. Using self service portal you can log into ServiceDesk Plus support portal (with your user name and password ). You can raise requests through the self-service portal and can also check the status of your requests. Also you can also search the public knowledge base articles regarding the product. In order to avail this facility from SDPlus support, please register yourself @ http://manageengine.adventnet.com/products/service-desk/sdp-portal-registration.html
Escalation/notification based on Req. being assigned
HI, We would like to have the notification sent to a specific rep when the Request is created (that is easy and already setup). However, we would like to have a second technician being notified after X minutes if the request has not being assigned. Our SLA does not require the problem to be solved within a certain time. It requires the request to be acknowledge as received within x minutes. Thanks, Volnei
Service Desk crashing
Like a few of the folks here, our SD is crashing daily. We've noticed the Java.exe taking up quite a bit of the cpu/memory as well. Nothing else is on this server. Web session requested please. Thanks,
Service Desk Crashing
We are having a problem with ServiceDesk crashing intermittently. When this happens we try to restart the service but it fails. A complete restart of the server(W2003) is required to get it running again. Somedays this can happen repeatedly and then others not at all. We are running version 6.0.0 build 6013 on Windows 2003 Server SP1 I have attached MS error logs and Support file
"Everything" report?
We are able to justify/rationalize how many IT people we have on the team based on how many nodes/entities we have throughout the entire organization. This includes PCs, laptops, servers, networking equipment, networked printers, local (unshared) printers, and etc. Is there any way to get a complete all-encompassing report of how many of each type of item we have in Service Desk? The trick here would be getting those local/non-networked printers/devices and making sure those are counted as well.
Is there an "everything" report or query available?
We are able to justify/rationalize how many IT people we have on the team based on how many nodes/entities we have throughout the entire organization. This includes PCs, laptops, servers, networking equipment, networked printers, local (unshared) printers, and etc. Is there any way to get a complete all-encompassing report of how many of each type of item we have in Service Desk? The trick here would be getting those local/non-networked printers/devices and making sure those are counted as well.
Service Desk Rebooting Randomly
We are having a problem with our Service Desk crashing at random. After it crashes it will unsuccessfully try to reboot itself and get stuck in a loop until I run the Shutdown ServiceDesk bat. Any help would be greatly appreciated. Please let me know what info is needed to help me troubleshoot. This is getting very frustrating.
Our servicedesk keeps crashing.
Our Servicedesk v7.5.0 doesn't work anymore. When we look in the eventlog from windows, we see the following errors: At the Applicationlog: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them At the Systemlog: The ManageEngine ServiceDesk Plus service terminated unexpectedly At first it's all works fine, but suddenly servicedesk keeps crashing. When we start run.bat we get the following error: Could not find U:\jndi.properties,
Wrong Unassigned Ticket Count in Homescreed
Hi, I'm currently running SD+ 7022 with MSSQL. A few months ago, after someone mistakenly rebooted the database server, the number of unassigned tickets displayed on the home screen is wrong, instead it shows an enormously large amount of unassigned tickets of 1301. (pls see image attached) I really cant understand why it would display such a figure on the home screen, but show only one unassigned ticket in detail when the figure "1301" is clicked. Pls i need help urgently. Thanks in Advance.
Save button: Technicians
The Save button has no effect under Admin > Technicians when trying to modify the settings for existing technicians.
Cannot Save: preventative maintenance
The Save button under Admin > Preventative Maintenance does not work for existing maintenance jobs.
problems with the option of notifying
I have a problem with the option to notify when there is an open application, in the notify tab, there is an option to send a message to the technician, but when I send the message, It does not go to the mailbox of the Technician, which I specified before sending the mail, It goes to another. How can I configure this?
Installation on XP pro - get login box before website loads.
I'm running the eval for SD+7.5 on an XP Pro SP3+ Box. When I access the SD website I get a login box before the page loads. I can hit enter and it goes away...but how do I get rid of it? I have IIS running as it supports another web based application...but SD doesn't use it (why?)...that appliation doesn't have this problem. Anyway...I'd like to get rid of this strange login box. Thanks for the help, Ed.
Anyone with experience importing data from an external file (specifically asset info)
I have been charged with importing asset data from an (external) Excel spreadsheet into SPD. Specifically, I need to import purchase and warranty expiration dates. I am assuming I will need to accomplish this via SQL update. Any insight would be very appreciated.
Request Approve before issuing
Hi, Is it possible to create a policy that certain requests should be approved by requester manager before the ticket being handled by a technician? For example: a user opened a ticket requesting a new PC, this kind of requests should be configured to send automatically an email to requester manager to approve the request before it's being handled by any technician, once the request approved,a technician should start handling the request. if that possible; how? if not; is it in the roadmap? and when
default administrator user
how do i change the default administrator password?
Problem while taking backup. Hence not proceeding...
I get the message "Error: Problem while taking backup. Hencing not proceeding..." when trying to update from 7.22.1 to 7.5. Anything I can do to override this or figure out what's making it generate the error?
Anyone with experience importing data from an external file into SDP (specifically assets)
I have been charged with importing asset data from an (external) Excel spreadsheet into SPD. Specifically, I need to import purchase and warranty expiration dates. I am assuming I will need to accomplish this via SQL update. Any insight would be very appreciated.
report of purchases by cost place
I'm trying to make a report of purchases sorted/grouped by cos place. But I can't find the cost-place field in the "table schema". So here's the question : How do I make a report of purchases with a totla by costplace (or by GL-code) with (if possible) a time frame (eg jan-apr 2009)
Conditional Notifications via E-mail or SMS
Hello, Just wondering if you guys can consider putting in conditional checks for the triggering of sms or e-mail delivery for notifications. For example, during the normal work day I would like all the technicians to receive e-mail notices about new tickets. However, I would also like to send out SMS notifications to technicians who are mostly away from their desk. At night, I would like for sms notfications to be turned off for most technicians, but leave it on for specified people but ONLY
IE6 security popups with SSL
I've installed an SSL certificate on my SD plus 7506 server. When using the site via IE6, I get security popups indicating that non-secure (http) traffic is being served along with the secure (https) traffic. This doesn't appear to occur for other browsers. I can duplicate it using the reports tab, as soon as I mouseover any of the reports, the error occurs. It seems to be related to the javascript onmouseover command that displays the tooltip. It also occurs on other parts of the site. The warning
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