Authentication using Blackberry
Have any of you Blackberry users been successful using domain/Active Directory authentication to log into ServiceDesk Plus from the Blackberry browser? Currently, our users are only able to perform Local Authentication to access tickets from their Blackberries. We are using BES. Any assistance will be appreciated.
Translation in Italian
Hello , we are deciding to buy your product but we are very surprised in localizing in italian . Not all forms are translated good , some are not translated , also notification forms are not customizable for language. Is there a way to translate by ourselves or you have to fix it ? It's very important for us to have correct translation for the end user. thank you for your reply. Best regards Angelo
magration servicedesk
Hi, i have the error when intent migration servicedesk plua at other machine, attachamend logs. STATUS | wrapper | 2009/05/07 16:12:07 | ManageEngine ServiceDesk Plus installed. STATUS | wrapper | 2009/05/07 16:12:10 | Starting the ManageEngine ServiceDesk Plus service... STATUS | wrapper | 2009/05/07 16:12:10 | --> Wrapper Started as Service STATUS | wrapper | 2009/05/07 16:12:10 | Launching a JVM... INFO | jvm 1 | 2009/05/07 16:12:11 | TRYING TO STOP DB WITH COMMAND:::stopDB.bat ../mysql
survey ratings
How does the ratings work. If I have the following not applicable very dissatisfied dissatisfied satisfied very satisfied Form worst to best what does say a rating of 9 mean in my report?
Asset Data Export.
Adventnet, How we can export datas files from a serve to another ?
Solutions template under notifications
Hi, I am getting an error with the content variable $SolutionLink under Customize template for Solutions. When an email is sent out be the system it includes the URL configured in (Admin -> Self-Service Portal Setting -> Alias URL) twice, the link ends up looking like this: http://ManageEngineSite.com/http://ManageEngineSite.com/AddSolution.do?solID=901 where it should be http://ManageEngineSite.com/AddSolution.do?solID=901 I recently updated the Alias URL. Anyone seen this before? Adventnet
what the frack happened to the forum?
Hi all, I am glad that at least forum performance has improved dramatically, but come on what is up with the new layout? This is completely unusable, lots of fields are missing in the overview, post counters, etc. I was happy to wait a few seconds for the "old" page to load with at least a regular interface but this is so counter intuitive that i cannot see myself returning here much. Is there any chance in getting a normal forum layout back on the new backend? S.
Multiple recipients for scheduled report
Hi, I'd like to send a scheduled report to multiple recipients. It appears this cannot be done using a separator like ' or ; between e-mailadresses. Is this correct and could this be added as a feature request? Thanks, Wilco
PO's wind up in Junk Mail Filter in Outlook
Hello All! I am having troubles - when i send emails to po approvers (typically VIPs here at my company), the request ALWAYS winds up in the Junk Mail Folder in Outlook. Sure, this is probably an Outlook issue; but i'm not sure how to fix it company wide. does anyone have any idea what we can do?
Importing Requestors
Hi All, We have two domains. I want to scan computers in both domains but only import users from one of them. I believe this was working in prior versions, but in 7506 I can't see to make this happen; Users are being imported from both domains. Any advice? Thanks, James
Version 7506 isn't seeing a "white box" with Scan
We have about 45 PCs that we built in house ("white box"). They don't have a brand name but they all have unique MAC addresses, IP addresses, device name, etc even the Help Desk can see this when we scan the individual PC. But when we scan the next "white box" it replaces the information that device. Essentially, Help Desk only lets us keep the information for one PC. Every other PC is fine, whether it's an HP or a Dell or a Vaio - just these "white boxes". BUILD 7506
When will the two very annoying bugs be fixed?
1. Announcments dissapear after they have been edited 2. All settings get lost when importing Active Direcotry (Settings such as can see own departments requests) Please let me know when they will be fixed, Many thanks, Regards,
GMT-3 Timezone problem
Hi all, We'v been testing SDP for the last weeks and everything have worked fine so far, until now. The problem is, there is no (GMT-3) Timezone. Neither on Requester Personalization Options nor on Tech/admins Site/Region Settings. So, my question is, since we'r in Brazil, and willing to use SDP in our own environment as so in customer's, we rly need this to be fixed otherwise we cannot use SDP. Iv been browsing this forum for the last weeks but couldnt find any post regarding this particular issue.
I can sort out OS with ServicesDesk Plus
My Environment comprises of Win2k and WinXP, how can I sort them out for inventory purposes. Then export to Xl or pdf? Looks like my ServiceDeskPlus does not recognize (any) OS in my environment.
Unable to log in after enabling active directory authenticat
I am unable to login to the ServiceDesk web client. The login page does not load, all I get is a blank screen. The last change I made was enabling active directory authentication, so I assume this is the problem. How can I disable the active directory authentication if I can't get into the web client?
Using HTML formatted text in Request API and Solutions Knowledgebase?
How can I turn off the encoding of the text that I send, either through the Request API or the Solutions Knowledgebase? Let's say I have a request that was created that has an HTML table. The problem is, when I send over <td>, ServiceDesk turns it into <td>. One would think, you can escape it by using <td>, but then the encoding will turn it into &lt;td&gt;. Is there a way to turn off encoding when sending a request, or adding a solutions article? Thanks! Aaron Paxson Network
Limit the size of "Subject" Edit Box?
Hi there, Sometimes users tend to write the whole problem in the subject of their ticket. If we make the Description Box mandatory, they just copy and then paste their text into the description area. Is there any way of limiting the range of characters in the subject box instead of being capable writing as much as we want? regards, George
Problem / Change Management Module
We are still in the evaluation portion of testing this product. I have already brought up the fact that an ongoing change blocks out the entire time span on the calendar. This is unacceptable if you have a change once a week but the entire time is blocked out. I have also found that putting a closed date on a problem does not change the status of the problem to closed. The problem remains open and in the problem list. Not only do you have to change the problem to closed but you also have to
Network/Domain Sacnning
how do I perform a network scanning. it always failed.
Possible Bug? Login Screen
Hey everyone, So far we've been "live" with Service Desk Plus for about a month and it's working great! One problem we have though is with the login screen. The "requester" is actually a single department with various people over the course of 24 hours. We figured it would be easier to use a single login to track requests from that department. However because of that, the login is NOT a member of our domain. We checked the "remember me" option and set it to use the Local Authentication within service
Remove Change Password Tab from Personalize Link
Is there a way to remove the Change Password Option from the Personalize Link. Users need to be able to select their Time zone, and language, etc. But I don't want them to attempt to change the password. I am using AD authentication.
ServiceDesk Issues - Removing Additional Fields + Slow Since Upgrade
Hello ServiceDesk Support (and friends) ! I recently upgraded our copy of ServiceDesk from 7022 all the way up to Build 7506. The upgrade went without a hitch. We have noticed now however that ServiceDesk is alot slower than it used to be with only 2 technicians logged in. Also we have all these fields we don't even use that used to be disabled in 7022. How can I remove the following fields? Impact Urgency Site Item Impact Details The extra fields are making it confusing for our staff. Also, the
Completed time not shown for closed requests
We are using the ServiceDesk software as a work to list and completed work list. Every job gets a ticket. If the job has been completed as it only took a minute for instance, we use a custom template that has a status of closed. This means that the ticket is entered and automatically closes immediately, therefore doesn't show as an outstanding ticket. We run reports daily to show closed tickets using Completed Time. We have found that Completed Time doesn't appear when a ticket has an inital
change default calendar
Hello I want to use attached calendar instead of default calendar. how can i do it? please help me. thanks so much.
Add work log from create screen
My organization requires that a work log be added to a ticket before it can be closed, but it is not possible to add one from the same screen that you use to create a ticket. The technicians have to create the ticket, then add a work log and resolve the ticket as a separate step. It would be nice if the "add work log" checkbox on the resolution tab would be added to the create screen to fix this.
Creating Custum Views
How to create a " New Custum View " and make it public for all the co-workers of the company ?
downgrade
how can i downgrade from 7506 to 7.0.0 build 7021
importing xml asset data into assets inventory
importing xml asset data into assets inventory ??
Status for Requesters
Hi, Is it possible to give a requester a status? I.e.: active, inactive, resignation or other. Ofcourse you should not delete "old" requesters for the history, but the list "active" requesters is very long. In Active Directory this requesters get the status: "disabled". So probably you can use this. The list in ServiceDesk is then more up to date and the "inactive" users are still available, but not direct visable! Gr. Ferry Pranger
I CANT CONNECT TO SERVUCE DESK FROM THE NETWORK
i cant connect to service desk from the network but i can connect to it when i am on the server. why is that and what can i do?
New PC
I have ran the Audit several times and it has not found my new pc i have on the network. Any ideas? Thanks
More then one approver
Hello, We are using this software for a long time now. I now want to use the PO tab. For some investments we need more then one approver. In the current situation the PO status changes to "approved" if only one approver approves the request, but actually is just a "partial approve" Is there a way to follow a certain order in the approval process and you only get an "approved" status if all approvers approved the PO ? Richard Baltus
Better AD integration
I would like the SITE to linked to AD Site & Services . it would associate the subnets with a SITE . It would allow to do Windows domain scan and allocate correct site based on IP. i would also like a windows doman asset scan by IP. Too much to ask ?? Thanks You Ralf
Cleaning up Requesters
Is there anyway that we can check the login history of each requesters? it's going to be easier to track down which requesters are no longer active on our system.
Need to login again after clicking on a link
Hello, We are currently evaluating Servicedesk plus. However, after we log in and we click a link we have to log in again. After we log in again we are taken to the link we clicked on previously but if we click on another link we are returned to the login screen again. has anyone else had this problem and is there a fix available - or are we doing something wrong?
Assigning calls to groups
in the list view of requests there is an option to assign with a techinician drop down....... This doesn't include groups so cant assign a request/or group of requests through to a team of techinicians for one of them to pick up. Have to actually go into the requests one by one and then when clicking on assign there is the option to assign to tech or group or both..... Can this be changed to have a section at bottom of dropdown for groups? Cheers Ian D
Report on resolved time instead of completed time??
Hi, I'm just wondering if it's possible to have on a report the resolved time as opposed to the completed time? Currently I have a custom report but have only got Created Time, Completed Time and Dueby Time but I'd like to include Resolved Time as sometimes there is a gap between when a call was resolved and when it's closed. Is this possible? I have version 7.5.0 build 7502. Thanks
Template "Submit for Approval"
hi, I should customize the template "Submit for Approval" to purchase, but I can not find this template in notification rules. where can I find it? regards
Approvals
Would like to see if I am missing a way to accomplish this. We are going to have requesters submitting requests that need approval. Is there any way to tie a business rule to such: If category is 'category A' Then Submit for Approval to xxxxx@xxxx.com Doesn't appear there is a way to do this, but this would really help us out. Any thoughts?
Firewall Ports
We currently have our firewalls disabled company wide. We are looking at removing that restrictions. I am having issues getting ServiceDesk plus to scan the computers after the firewall is enabled. Can anyone tell me what ports I need to open to allow ServiceDesk to scan these computers? Thanks
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