<- = <- ?
If we use a right arrow head in a note, with a "-" to show an arrow i.e. <- it shows as: <-
List of Enhancements / Issues fixed for 7507 hotfix..
Dear Users, Below is the list of Enhancements / Issues fix getting rolled into the upcoming hotfix. Currently it is in our Validation phase, and tentative release is by end of this month. Enhancements in 7507 Template Tasks: A new feature which enables technicians to handle repeated tasks easily in ServiceDesk Plus. Multi Lingual Survey: A new feature which enables user to answer the survey in any of the languages supported by ServiceDesk Plus. Support for Secured POP and IMAP ie POP3S , IMAPS
can't create no more Request filter!!!
Hi, we user SDP 7.5.0 Build 7504 and it seems, that it's not possible to create any request filters: ================================================== type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Invalid Table alias subcatadef specified org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
Bug: Report graph view doesn't update
If you edit a report and change options such as the date filter and re-run the report, everything looks correct. If you then click the "graph view" button, the graph displays the data as it was prior to updating the filter.
Users can't login
I use the free version of ServiceDesk plus since I am the only IT Person on staff and only support 25 users. I added all my users by importing their information from the Active Directory. Some of my users are unable to login to check on their tickets they submit via email while others have no problem. Any ideas on why some users are unable to login?
Ticket/Request Printer
One thing i have always wanted out of a helpdesk program for some reason, would be for it to send all / or selected new requests to a network or local printer on arrival. kinda of a tech notification, and i also like to have hard copies of my helpdesk requests. Does anybody out there agree? or am i just crazy. because i have posted this on websites of other helpdesk programs and gotten tons of views but Zero (0) replies.
Assign to site doesn't work
In assets section, for printer and workstation when I select the asset and do an Assign to Site, it write ''Resources assigned to Site Successfully'' but nothing change. Is it a bug? What I can do?
Can SDP do any of these?
Hi all, Am new to this forum. I am trying to configure SDP for our Service Desk and still feeling my way around (training will be booked soon!). Just a few questions, not sure if anyone knows the answers, but I would appreciate any response. 1) Out of hours support - Is there a way to have the tool send a notification to particular email address, phone numbers when a high priority request comes in outside the hours and days of support? The reason is, we have technicians on call outside support
Service Desk emails routinely wind up in Junk Folder in Outlook 2003/2007
Does anyone know of a way to create a blanket way to force mail from the Service Desk system to NOT go into the Junk email folder in Outlook? even by "right clicking" and marking as "not Junk" these still wind up in the junk filter. my network admins here are telling me it a service desk issue (*sigh - they always say that....). is anyone else having this issue? p.s. sorry for the duplicate post as i get used to the new forum - this wound up in "feature request" originally
Blog for best Helpdesk-Calls
Hi, We receive lots of requests in our ServiceDesk every day. Some of them are really funny requests or just extremely silly questions. But when the request is closed, it is also not visible any more. Sometimes we have really bad dayss and we would be happy, if we could just read some of the best requests we ever had, but they are hard to find in all those closed requests. And I don't want to add a special category for them, because requesters may see these categories, too. So I wondered, if it is
Download Installation File - ServiceDesk Plus 6.0
Dears, I have a situation where I need restore a backup from an older version of ServiceDesk Plus 6.0. I can´t do that from an early version. Does anyone know where I can download installation file of this version. Thanks Sandro Lima.
Content Variables
Hello, Is it possible to add a content variable which adds a request's latest reply ? (for use in auto-notification E-mails, adding a preview of the posted reply, instead of manually sending the reply as an E-mail like it is now) Simple: We would like to be able to add a "latest reply variable" in the "E-Mail requester when a request is updated" Message Template.
Have to restart the service EVERY morning
Every morning when we come the helpdesk is down and we have to bounce the ManageEngine ServiceDesk Plus service. We are on Version 7.5.0, Build 7506
Problem with IE7 and Support Tab in SD?
Hi there, in the last two days when we select "Support" from ServiceDesk it opens the page but it is shown very wide. We have to scroll right too much to reach the next icon. There is no problem though with Firefox. That problem was noticed when the new area appeared called "ServiceDesk Forums" below "Support" and above "Announcement". Is there any problem there? Regards, George
send change password notification to all of requesters
Dear All, Is there any way to send notification (manually or in task scheduler) to all of requesters to change their password (ie. requester password, windows password, application password .. etc). please advise thanks & regards Winanjaya
Active Directory authentication
I have a new install, it's the current release. I'm trying to activate AD authentication and get the following error when I do: FAILURE :Could not enable Active Directory Authentication. Ensure Domain Controller is configured for atleast one of the Public Domains. Everything looks ok that I can think of, can you give me more info about this error? It's Server 2008, current updates, 32bit on Hyper-V virtual hardware drivers. Jim Tall, John's Island Club jtall@johnsislandclub.org
Is there a way to change the starting number for change control
We are about to start using the change control feature of SD Plus but need to change the starting id number from 1 to 4500. We have been using a different process for change control and do not want duplicate change numbers. ie we don't want to start at 1 since we already have 4400 changes, we need the id number to start at 4500 Can this be done? Thanks.
on-line requester registration
Dear All, Is there feature for on-line requester registration (with or without administrator approval) and or forgot requester password ..? please advise thanks Winanjaya
Loss of css style when in <IFRAME>
Greetings, We are dealing with an issue which is not so important but your help is greatly needed. We decided to include our Service Desk into our Intranet Corporate Site which is written in PHP. To include the Service Desk we just used the iframe property in PHP. This really worked. The code was: <iframe width="100%" height="100%" frameborder="0" scrolling="yes" src="http://<ServerName:Port>/HomePage.do" ></iframe> The result was successful. But there seemed to be a problem. The first page loads
Restrict Inbound e-mail
is there a way to only alow e-mail requests from registered users? maby just make unregistered users be marked as spam?
Change length of Su...
When viewing the list of Issues / Problems, the displayed subject/title field is truncated after 20 characters, and the rest of the title is displayed as ... With more and more people using wide screens, I think an option needs to be added (a per user setting?) to allow the more characters to be displayed (simple text field that you input a number would suffice). I currently have to mouse over each problem to be able to read the entire subject (most of the important information is always at the
Key for Asset List Icons
Hello All / I'm a new ServiceDesk Plus user and trying to make some sense of the icons that appear in the "Assets > Workstations" view. For my Windows machines I get the little "flying window" icon, which is self-evident as to what it indicates. However, I also get the occasional "other" icon, for example, the picture-of-a-computer-with-a-yellow-light-at-bottom-right. What does this indicate? When I drill down to unit it tells me that the audit failed - why, then, do these particular computers
Priority is showing up twice but only for 2, 3 & 4
After an upgrade, Priority 2, 3 & 4 are showing as up as twice in the column 2 - System or servic ... 2 - System or service functionality reduced 3 - Low impact probl ... 3 - Low impact problem 4 - Change configura ... 4 - Change configuration how do we get rid of this duplication?
Save the report
Hi all, i create a report for exapmle as a "test". My way is: Reports-create new customer report" give a name and go trought the wizzard. At the end i saved the report but i cant find the my saved report. I checked all categories but i see nothing. Can somebody help me plaese?
DATE information
1) My suggestion to the SDP development team is that they allow dates to be entered by keyboard, in addition to selecting them from the calendar control. The reason - it may not matter if you are entering only one entry. However, it is a pain to select the dates (especially earlier & future years and months) for more than one entry in a session. Example: Acquisition Date, Warranty Date and Expiry Dates for several assets at a time. 2) Also, is there a way (configuration parameter) to set the date
Email fatching failed
Dear Sir/madam, We are currently evaluating Service desk build 7506 where we are facing issue in receiving mails from POP3 server to raise a ticket. We have configured mail server settings according to admin guide shared in your website. We have separate mail account. We generate a mail towards the adventnet mail box, but ticket was not raised. While checking the support file, it is clearly mentioned that mail is fetching but empty inbox. Please guide us in resolving the issue with regards,
Assets
If you mark an asset as disposed, does this still take up a asset license?
newbie - case's status
Dear All, How to set the Requester to be able to set the case's status? Is it possible to Re-Open closed status? Thanks & Regards Winanjaya
Auto Acknowledgement
Hi, We should have an option where we can configure the system configuration in such a way to restrict system to send an Auto acknowledgement only on Email requests, and we should have an option in the system where we can restrict system not to send notification where support team email id is kept under CC or BCC. I think this can be done if we have an option of CC & BCC rule in notification define rule “Don’t Send notifications matching certain Criteria"
Upload / update requestor details
Two questions related to the requestor upload from a CSV file. 1) What is the required file format of the csv file 2) Can I just update certain fields on the requestor details? In my case I want to update the department for a bunck of users. How can I achieve this?
Can I edit the change control id number so it doesn't start at 1
We are about to begin using SD Plus for our change control. In our previous system, we have entered 4000 plus changes and would like the SD Plus change control id number to start at number 4500 so there are no duplicate change numbers. Can this be done? Thanks
Merge Technician
Hi All, I have ServiceDesk Plus 7.5 installed. About a month ago I enabled Active Directory Intergration, but my techs where setup locally. So now when one of the techs open ServiceDesk it defaults to thier Active Directory user account instead of thier Administrator account. My Question is how do you merge all the tickets from a local admin to a AD account? Thanks in Advance.
Update call logs via email
On the previous version we used, we were able to send an email to the servicedesk but with "##Call Reference Number##" at the beginning of the subject line. However with our new version that function doesn't seem to work anymore. Name : Zach Sheppard Email : zach@lonutd.co.uk Phone : 0208 400 6681 Database : MYSQL Convenient Time to Contact With Time Zone : between 8am - 5pm GMT Time Build Number : 7.5.0 Build 7506 Additional Comments : The function was working on previous versions but now isn't
Support with Exchange
We are looking at SD plus enterprise as a replacement for our current system HP SD 4.5 and we came across a problem with the mailserver with SD plus. It looks like right now the enterprise addition only supports POP and SMTP and as like most business we lock this down and use Exchange. Are there any plans in adding exchange to upcoming versions of SD Plus? Currently this is a serious item that is holding us back from using SD plus and we might need to look at BMC :(
Question about Service Desk, Mysql, Ms Sql
Hi, we are testing your evaluation copy now, we are thinking about to buy your software, but i have a few question, Which version of Mysql Service Desk is running? and also and very Important, Which database you recommend, MS SQL or Mysql?, I have read in your forum about some Issues With the MS SQL, but and also I have read about that MS SQL is more powerful than MySql, but I know that your default and your primary database where you developed the Service Desk is Mysql, we need to upload a lot of
Can´t create any Reports
Hi I cant´s create any Reports , here the Alert Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace net.sf.jasperreports.engine.JRException: Error saving file : C:\AdventNet\ME\ServiceDesk\bin\..\reports\95\2101.jasper at net.sf.jasperreports.engine.util.JRSaver.saveObject(JRSaver.java:85) at net.sf.jasperreports.engine.util.JRSaver.saveObject(JRSaver.java:58)
Remote User Cannot Enter Time
I have a remote user that is having difficulties entering time into the ServiceDesk Plus system. Is there a fix for this behaviour? I am currently running Build 7014. Thanks - Dennis Rhine
How to upgrade
I am trying to upgrade version 6.0.0 build 6007 on Windows to version 7.5 running on Debian. How would I accomplish this?
Can i force a Purchase Order to require a Resource Name upon receiving?
Hello! with the help of the advent net staff i was able to uncover a major problem in my inventory that was causing my license for 500 assets to be way off. now that i understand what some of the issues are, i have another question: how would i go about forcing a workstation to require the Resource Name be entered upon receipt of the item? this would prevent us from having to change (or delete) the item listed on the PO that gets received into the inventory. This function would be similar
Upgrade from Windows to Linux
Does anyone know the steps to upgrade version 6.0.0 build 6007 running on Windows Server 2003 to the latest version (7.5 I believe) running on Debian?
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