Change MYSQL to MSSQL server
Dear all , I have Services Desk Plus Version : 7.5.0 Build 7509 In first time i setup with MYSQL , now i want change to MSSQL server 2005 so i have lab test , i backup database and restore with new server with MSSQL , this is error Please wait ! Restoring in Progress................... 0-----------------------50------------------------100(%) ===============================================QUERY = INSERT INTO wordmap (APPL ICATIONID,WORD) VALUES(1, N'/> </imagedata'); java.sql.BatchUpdateException:
Oracle?
do i have to use mysql as the backend or does support desk support Oracle at the backend as well?
Request Templates: Should have option to have "Add Assets" disabled
If the customer portal is used, within Request Templates, it should be an option to configure SDP to disable "Add Assets" in Requester Details, or even not to display requester details at all. For secuirty reasons, there is a case for portal users NOT being able to All the assets within the enterprise.
Prefix for Purchase Order No.
Hi Service Desk Plus Supportteam, is it possible to add some kind of prefix to the PO No.? We're working with 5 digits (a letter and four upcounting numbers (example: B0005, B0006, B0007 and so on)) in the moment and think about using the year with a following number... Thanks a lot, Albae
Email Fetching (other than IMAP & POP3)
Due to corporate policy, our parent company no longer allows IMAP, IMAPS, POP3, or POP3S. This will dramatically impact our ability to use SDPlus. Previously, I did submit a request related to this, and the answer was that SNMP fetching would be investigated and included in a future release. This was back when v6 was the only version. We are now on v7.5, and am, still, impatiently waiting. Please provide the status regarding this request
Changing the domain
We are planning to change our domain from "xyz.domain.com" to "abc.domain.com". What precautionary measures should i follow so that the domain name change does not affect the way my users login to the self service portal? Aris
The Schedule Reports stop working
Hi, I'm running SDP version 6.0.0 build 6.15. The Schedule Reports stop working and sending the report suddenly. Please advice Hassan
Priority Ordering in Requests view
I'm sure this has been raised before but the priorities are listed alphabetically and not logically. So, Priorities High, Medium & Low are listed as [ High, Low, Medmium]. This isn't logical.
How to Change the default domain
Hi, We have installed SD+ Professional on a Multi-Domain environment, and if possible like to set one domain as default on the drop down combo, is it possible? Thanks
Managed Software
Hi How do I change the list of managed software in SDP? Thanks Neil
Firewall problems using Servicedesk for another pprt than 80
Hi! When i use another port than 80 for servicedesk through a firewa i have problems inside servicedesk. I tried 8080 and opened the firewall for 8080 and mapped NAT 8080 to servicedesk. It works fine to log on to Servicedesk but i am not able to perform specific issus, e g to assign a case to a technician or other stuff inside a case. Strange. It works fine if i use port 80. Regards Borje
Script needed for email history
I need a custom script to extract all email history between technicians and users. I can extract emails sent from a technican to users, but not the other way around.
there is no attachment in outgoing mail from SDP server after 7509 update
I have my custom report that by shedule task send to my e-mail every day. Since Iinstall 7509 update I get mail but without attachment (report in xls format). Request mail I get normal (in my request no attachment at all). I install ms office outlook on SDP server and configure SMTP on it. Save local my xls report. Create mail and attache xls. Send it. I get mail with attachment. This say that my mailserver (Exchange 2007) work fine.
Column Width - Solutions Page/Listing
The Solutions Document Listing (SolutionsHome.Do) only displays approximately the first 20 characters of the SUBJECT value. Even after I remove all other columns this column does not expand. Hovering the mouse cursor over the SUBJECT values does not expose any further information. The User is required to actually open the Solution to read the full subject. A nice option for Service Desk is to let us define column widths for all of the "grid-like" display areas or be able to "drag" them wider while
Convert MYSQL to MSSQL server !
Dear all , I was setup services desk plus Version : 7.5.0 Build 7509 , i first time i was setup to database MYSQL , and now i backup full data and setup new services desk with MYSQL server 2005 but i can't restore , with error : Please wait ! Restoring in Progress................... 0-----------------------50------------------------100(%) ===============================================QUERY = INSERT INTO wordmap (APPL ICATIONID,WORD) VALUES(1, N'/> </imagedata'); java.sql.BatchUpdateException: Violation
Disallowing, or notifying end users of Remote Control
hello! We are very excited to see the remote capability built into 7.500! Thank you. However, as it stands now it is a security risk to allow all technicians to be able to remotely control all computers. In order to mitigate the risk of unauthorized desktop access via the Remote Control feature of release 7506, we would like to see a option that will require the the end user to consent and allow to desktop sharing. OR, we would like the option to not use the Remote Control feature. Thank you very
Modify Home Page HTML
Is there a way to modify the home page HTML layout? We want to do some basic tweaks of the layout and I am unable to find the correct source to modify. I'm not very familiar with Tomcat so please forgive my ignorance if this is a simple question.
Completed tasks for change
Hello, I would like to report about another one bug in SD 7508. The first screenshot is Change view. As you can see only 1 task was finished for the change "security bugfix" . Actually the task still was not completed. Please find below another screenshot. My Regards, Vlad
back up problem
I had taken back up of the Advent net servicedesk, b'coz i wanted to format my syatem but now i m not able to restore it....
Group E-mail ID Problem
I wanted to set the Group E-mail ID for one of my groups, but it refuses to save with a particular e-mail address. Here are fake/equivilant details to help explain... The e-mail address that I want to put in there is itsupp@lists.place.com When I try this one, I get the error message, " Group updation failed". When I try it with any other e-mail address in that field, it works just fine and gets saved. For example, I can use these and it works just fine... itsupp@place.com AnyOther@lists.place.com
Update Workstation name if it changes, remove old assets when they dont connect after x ammount of days
How does It keep track of machines when it scans the network. can it ask to update the workstation if the name changes, also update the users if they change. Machines get re purposed all the time and this should be part of the import script to update credentials just like it updates software. Also can it have a way to remove assets that no longer connect to the server in an x amount of says. optional to do it.
Active Directory Sync-Version 7.5.0-Build 7509
Since moving to version 7.5 (~4-6 months ago) the active directory synchronization process has not been working...pass-thru authentication appears to be fine, but neither new users nor changes to existing users are showing up. I have verified that the domain controller is accessible and have tried the process against multiple DC's. I had hoped that 7509 would resolve the issue, but it doesn't appear that it has. The manual sync that I ran last night just slows down the system and after more than
Notifications Have Stopped Working
All of a sudden, e-mail notifications are no longer working in SDP. I check the log and it just says... System Log Message : Exception while trying to send notification for the request. Module : Helpdesk Sub Module : - Type : Error Action : Occurred At : Aug 26, 2009 11:10 AM Probable Cause : - Performed By : USERNAME Any ideas about what may have happened?
Reporting on "tickets handled in past x days"
I'm looking for a way to report on how many requests were handled by the department (perhaps by technician) in the past x days. Typically it will be within the past 7 days. I also want to be able to separately two numbers: Number of requests on which the technician did something (asked for more info, researched, did testing, etc.), but the ticket is still open. Number of requests on which the technician resolved or closed the request. I don't fully understand how and when RespondedTime and CompletedTime
Multiple Groups in Free Mode?
Hi. SDP will not let me create a second group. When I click the 'Save' button, it keeps telling me "Group name already exists". 1. Is there a limit to the number of groups that can be created with SDP in free mode? 2. Is there some kind of limit that won't let a technician be in more than one group? Any ideas? Thanks.
Bulk resolving of calls
We're running SD+ 7.5 here. If we have an incident which generates many calls, I'm looking for an option to send the same resolution to all tickets for this particular issue. Can this be done? Merging all the call doesn't help because the resolution will then only be sent to the main ticket under which all the others were merged. I hope I'm clear. Thanks, Will
Attach Files to Assets
Hi, does anybody have an idea how to attach a PDF to an asset. I want to keep track of my printers. Whenever one is maintenanced by an external partner, I receive a piece of paper about which things have been repair, who has done it and when it was done. This paper is signed by the technician. I want to scan this paper and attach it to my printer asset. This way all my staff can have a look, when a technician comes again nd repairs the printer again. I then want to show this paper and tell him, that
Forwarding calls from Service Desk
Hi there, Is there a way we can FORWARD the history of the call [ Obviously the link does not work for the person we send to] Currently, I have to click REPLY instead. I think this has to change so when we forward the email to the recipient they can see the whole story. Version 7.5.6 Thank you
is there an option to customize "My View" ?
i would realy like know that , is there SSO interface with AD even if i have many clients with differnt domains ? Thanks Ahead , Doron Hacham.
MySQL warning => Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them
I am novice on MySQL, in the "Event Viewer\Application log" Windows there is the following error. That I has to make to resolve this point? Event Type: Warning Event Source: MySQL Event Category: None Event ID: 100 Date: 04.05.2009 Time: 16:10:13 User: N/A Computer: SERVICEDESK Description: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com.
Major Incident Alert - Email
I am currently producing a Major Incident Proforma and Major Incident Process. Can any one poing me in the right direction for any email templates that should be usedd for Major Incident Alerts, Updates or resolved. Regards Ash Parmar
Double Group Email
Hello All, I have a weird problem. In notification rules i have ticked the "Alert Group members by email, when a request is assigned to the group" and have set up the template. Also in the particular group options i have ticked the "Send notification to group techs when a new request is added to this group", selected all members of the group and have filled in the Group Email address. Now this results in 2 emails per request. Along with the email to each technician when a request is assigned to
export/print solutions database
chaps we are running SD4, is there a way of printing out the whole of the solutions database???? thanks
Request Summary section on Global View of home tab
Is there a report that will recreate this section so that it can be emailed to department managers?
Dashboard Request Graph Report
Where is the sql located for the dashboard graph showing requests inbound, completed & overdue? I want to expand the report to get trends on a larger range of dates by day than a week at a time.
Assign Files to Assets
Hi, I have a question: Whenever an asset is repaired, I want to scan the invoice and a filled in form about what things have been repaired (signed by a technician). Then I want to upload this scn and assign it to the repaired asset. Any ideas, how this can be done? Regards Juergen
Blank page when accessing site
Hello, We recently upgraded to 5.5 build 9 from 5.5, and I cannot access our site if I use just the servername, i.e. http://servicedesk1 if I use the FQDN it seems to work for me, but not for other technicians. This is if IE 7 or 8 is used. In Firefox, if i access just the server name, it prompts for a login, then sends you to a blank page at: http://servicedesk1/j_security_check is there a problem with some sort of authentication? Also, I looked through older posts about pass-through and all that
7022 to 7500 Issue
Is there a common fix for the error "no primary or candidate keys in the referenced table'... when migrating from 7022 to 7500? All of the Adventnet KB's suggest calling Adventnet directly to correct the problem. Because of the amount of downtime involved, in our case that’s not ideal. The upgrade can only be performed at very unsociable hours. Please advise
How to show full address in SD7.5
Hi I need to show when creating a new request the full site address. At the moment when we select a site it will show the only the site ID. I have changed the site so name with the full address but if only shows fully if you set your browser to 1680 x 1050 etc you only get a portion of the address if your display is 1024. Is there any way only you select the site to show all the site information on the request/ticket ? Thanks
Javascript error with IE8 on Windows 7
Hey Everyone, I have installed Windows7 and now using IE8 for my browser. I can access ServiceDesk normally except I cannot use the reply and add worktime buttons. I get a java script error with the following details: Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; SLCC1; Tablet PC 2.0) Timestamp: Thu, 20 Aug 2009 23:21:22 UTC Message: Cannot open an anonymous
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