Deleted ServiceDesk Plus program files
Hi, By mistake I have deleted some of the ServiceDesk program files, ServiceDesk still seems to be working except I cannot write any notes on calls, when I click on Add Notes I see this at the bottom of the webpage 'Javascript: Void(0)' whereas the others actual link to something. I am just worried if I restart the server it won't start back up again because of the missing system files. I do have backups of our data and I just wanted to know if there is a way I can repair the installation instead
Can I update status of ticket through email?
I am looking for option to change Ticket status through email. Is it possible
Service desk plus 7.6.0 crashing only in "inventory"?
well, i have manage engine service desk plus 7.6.0 installed in an old server but it was fine until yesterday i couldn't browse correctly the application and i had to restart the service just to move from one section to another.After few hours it crashed completely with the message from apache tomcat: No ManagedConnection available within configured blocking timeout. i rebooted the server it went well but i have always the same probleme with only one page what is "inventory"(if i click on it it
SNMP Manager Porting
Hi there, I am looking for a SNMP manager, which will run on an Embedded Device. I could see documents related to porting Agents to different platforms. Is the same possible with the Manager also, Pls provide some related links if possible. Any alternate suggestions will also be helpful. Regards, Nakul
requester allowed to view department requests reverting back to only able to see their own
Several requesters are configured to: Requester allowed to view Show only their own requests. Show all their Department requests. Show all their Site requests. However these are reverting back to show only their own requests on a regular basis. What could be causing this?
Help with this Report Query
I am trying to generate a custom query report that groups Requests by Template ID and Status. I am new to MySQL, so any help is appreciated. Below is my attempt. SELECT rtl.templatename "Template Name",std.STATUSNAME "Request Status",wo.WORKORDERID "Request ID",mdd.MODENAME "Request Mode",dpt.DEPTNAME "Department",ti.FIRST_NAME "Technician",sinfo.WORKSTATIONNAME "Workstation",std.STATUSNAME "Request Status",longtodate(wo.CREATEDTIME) "Created Time",wo.TITLE "Subject" FROM requesttemplate_list rtl
White Screeen when opening brower/Domain controller...
I have an issue with Servicedesk 7514, I know what the problem is I just need to know how to fix it.... Basically the domain controller that our ServiceDesk install uses to auth into AD is no longer a DC as it was having a lot of problems so I removed it, that has caused other problems with other services which have all been fixed, except for SD. So my question is, where in the SD install/dbase is the declaration for the domain controller so I can change it in the backend and get it running again....
The co-workers want a filter which shows only requests ' Resolved '
The co-workers want a filter which shows only requests ' Resolved '. How to make, because the existent filter shows the requests which are ' Resolved ' and ' Closed '.
Asset Report
I would like a Custom Asset Report including the Asset Name, User, and Resource Type. Would this be possible?
ServiceDesk Plus web server hosted
Hi there, I understand that ServiceDesk Plus can be uploaded via ftp to one's own website. Therefore, would you please clarfify if the whole folder ServiceDesk needs to be uploaded ? It is rather large and would take about 230mgs... Many thanks for your help Trevor
Date format
I've got page by page for every configuration that is available and no where can I find one of the most rudimentary selections.... How to display the date. For example, in the requests display page, the dates are displayed as Day-Month-Year Time While that's fine for my European brothers, I just looks wrong to me and I'm sorry but I want it to be displayed the standard American way of Month-Day-Year Time Am I missing something here or is it hard coded to display it one way and one way only?
Problem of service-back sequence
Dears, We are still using 7020 and the latest is 7604 and what push me back that I need to apply about 4 sequence of update before getting to the latest. We are used by many company that we can apply the latest batch which will have all the update for that major version. If the operation of the batches is very safe, then it would be somehow acceptable, but from my previous experience not always. I hope there will be a solution for this. Thank you and best regards. SDP Admin Abdulrazak.alsharafy@yemenlng.com
Preventive Maintenance Task - Monthly schedule by weekday
Hi, We would like to schedule Preventive Maintenance Tasks to occur e.g. 1st Monday of every month. Currently (7604), it seems that monthly schedule only contains schedules according to date (e.g. 1st of January) but not a weekday (e.g. Monday). We would find this kind of feature wery useful as it is used a lot in other places to schedule tasks. Is there a way to do this with SD+ or do you have plans to add this feature in the near future? /lakend
Reports - Reopened Requests
Searching for ways to report on quality achieved by our Service Desk staff, I am struggling to obtain the following type of information: Re-Opened Requests Re-Opened Requests by Group Re-Opened Requests by Agent Re-Opened Requests by Requester I'd like to be able to pull up information summarizing the requests between any period (Day, Week, Month, Year, All) and Drill down to see why any request was re-opened. It would be useful to be able to get this information in order to root cause the
Failure to register a user in Customer Portal
hi all I have configured email setting up in admin, and I register a user in Customer Portal, I got FAILURE : Mail Server Settings are not yet Configured. Please Contact Administrator I tried to submit a ticket in Customer Portal, it is OK, I can get in administrator area, so I think that my email setting is correct. Could you help me to fix my error? Thanks in advance.
Request Template - Date/Time auto fill in
Hi, is it possible in v7.6.0 Build 760 to change a date field of the default request template, so that date and time is automatically filled in to the current time. thx, Guan
Anyone know how to hide or remove the quick create section on the landing page?
We really want to hide or remove this on the site for all users: Quick Create - New Request Requester Name * : Request Title * : Description : Add more Details >>
Problem with backup scheduler
Vannakam Machi, My backup scheduler don't work. Every day thebackup is doing manualy. I have a ticket with the team of SDP, number: 6316315 and 6316345 Title:[Request ID :##6316315##] : Problem for create a new technicians Title:[Request ID :##6316345##] : Problem with backup scheduling (customer: CVC) Can you help me, please? Nandri Pappom. Anderson Carvalho.
Helpdesk color coded tickets
I work with a company that uses your software and it is very helpful. One thing that we have a problem with though are all the tickets we get. This can make it easy to overlook some of the high priority tickets while sifting through them. One thing that I would like to see is where you have your tickets listed, and the background of the ticket alternates from the blue and white "ish" backgrounds. Instead I would like to see the backgrounds of the individual subjects color coded (I.E red background
Unable to search in in merged requests
This has come up as an issue a few times, so I wanted to bring it up. It appears that when you merge a request into another, and then try to search for facts that are in the original request, you can't find the info. I'm guessing this is because the merged request becomes part of the history of the request you are merging it into and is not exposed to the search function the same way? It's especially annoying when you know the original service request ID, but then want to find the request. Searching
Modifying HTML for Request Template
I would like to add an additional option to the dropdowns for "Mode" i.e. Walkup, can you point me to the necessary file and its location, thanks.
Change implementation not recording costs
When I put in workload on a change against my own name as a technician there are no costs being brought through as a base so the work ends up as 0.0 If I pick another technician the costs are populated. I have checked that my account has an hourly rate against it. Started at some point after upgrade to 760x versions. Regards, Andy
Procedure to migrate from MySQL to MSSQL
Here is the procedure to migrate your SD+ database from MySQL to MSSQL. a) Stop ManageEngine ServiceDesk Plus service b) Migrate to 6.0. Follow the instructions @ http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000003329137 to help you migrate to 6.0 c) Take a backup of the existing data and configuration under MySQL database using [ServiceDesk-Home]\bin\backupdata.bat d) Invoke ChangeDBServer.bat under [ServiceDesk-Home]\bin folder e) Follow the onscreen instructions
Integrate SD+ with Enterprise Calendaring/Scheduling System
I would find it very useful, if SD+ could integrate with an enterprise level calendaring/scheduling system such as MS Exchange, Zimbra or Open-Xchange to facilitate among other: - Technician scheduling/availability - Maintenance Scheduling For example, when assigning a ticket to a technician, SD+ would check the tech's calendar and if not available would issue a warning. Then the manager can assign the ticket to someone else or still assign it to the absent tech. We can load specific calendars in
Propose solution as-you-type
Hi there, I have a feature request that would push the value of the existing solution database to a new level: propose solution as-you-type. Means, when a user is adding a new request, while he/she is typing, SD+ searches the solution database for matching keywords from subject & body. Then it will propose the results to the user, so he probably does not even need to open the ticket! Cheers Oliver
Long load times on first page
Everytime a user opens the SD+ first page (http://server_name:8080/) it takes up to 10 minutes to load, and even I enabled the Active Directory and pass-through Authentications, the login page is displayed. I'm just guessing, but I think this is because our enterprise is connected to other subsidiaries in the world (USA, France, Germany, etc) and I suppose SD+ is trying to find current user's domain. If so, how can I avoid it? Since I just want to work with my domain, I alreay set my domain in the
Question about Remote Workstation
Hello - I am in the process of upgrading our copy of ServiceDesk Plus from 7014 and am currently at the 7500 level. After doing this install I noticed that there is a button for 'Remote Control' but when I click on this I receive a popup stating that 'Windows has blocked this software because it cannot verify the publisher.' Is there something that I need to do here to get this working? My thanks for everyone's earlier assistance. Dennis Rhine
Using and setting up the mobile client
I tested inputting the address: http://myserver:8080/mc on a handheld device and I get the error: "Cannot Open Page" Safari cannot open the page because of the server cannot be found Now, we've done nothing on our end to make this address accessible from outside our network, however I was told by support that we didn't need to do anything. So I'm confused, what do we need to do on our end to get the mobile client to work?
search with logical operators like AND or OR
Hello We are using SD+ 7.6.0 Build 7605 Is it possible (and how) to do some search in the requests db or the asset db with the logical operators like AND, OR, &, | , ...? Thanks a lot for any feedback Best regards, Marc
AM / PM instead of 24-hour clock in Service Desk
I don't find where I can adjust the clock setting from a 24-hour clock to an AM / PM clock. Is this feature available? If so, where. If not, is it planned for a future build? I am currently running 7.6.0 build 7605 Thanks
Upgrading to Professional
Hello, We are currently running ServiceDesk+ 7.6.0 Professional on Windows Server 2003 with a SQL 2005 instance on a separate database server. We are planning to upgrade to the Enterprise on Windows Server 2008 R2 with a SQL 2008 instance on the same server. What would be the best way to migrate the database to the upgraded system? Thanks
Problem upgrade servicedesk plus from 7022 to 7500
Hello, I'm trying to upgrade servicedesk Plus from 7022 to 7500. But during the installation I recieve the following error "There are no promary or candidate keys in the referenced table..." When I want to view the log. I get a empty screen. Can any help me with this issue? thanks!
New custom view does not display data
I'm testing build 7605 on a test machine and when I create a custom view, I get 0 results. My filter is: Technician is <me>. If I create the same custom view in our current production build (7507), several hundred records display. Is anyone else having this issue?
How can I do a software audit report?
I want to produce a list of all our software, which software type it comes under and how many installations of the software exist. The only report which seemed like it could meet these criteria was the matrix table, I could sort the Y axis by Software Type and then Software Name, but the problem is that there is nothing in the X axis drop down so I cannot produce this report. How can I get the report that I am looking for? To be honest what I really want is a report that looks exactly like the
notification of tasks
Hello When adding a task for a request and assigning it to a group only (but not to a technician), the members of the group get a mail saying that a task had been assigned to them. Unfortunately, the task does not show up in the home view / task view of the technician. There is even no possibility to do a 'task pick up' in that case. Wouldn't it be useful to show the task - which have been assigned to a group but not been assigned to a technician - to every technician of the group, until the task
Adding new vendor from Software License
No matter what role or permissions I give the technicians (besides admin) they are unable to add a vendor within the Asset tab > software license > add new, they can within the contract tab> add contract > new vendor. Was this ever fixed or is grant Admin rights the only fix? I do not want to give admin rights to a technician for them to perform this function.
different results between flash and matrix report
I have different results between flash and matrix reports. What is the Problem? The Query of the matrix report (result is in the attachment)is the following: SELECT wo.CREATEDTIME "Created Time",sdo.NAME "Site",wo.WORKORDERID "Request ID" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
Technician - Site assignment issue - Urgent pls.
Good Morning All, I am encountering an issue where I am unable to associate a technician with the "Not associated to any site" site (That doesn't sound right). I have three technicians who are still associated with this "No Site" site, and they all appear to function properly, yet when I try to associate another technician to "Not associated to any site", I get either an error message that is entirely blank, or the following error message: FAILURE: One of the value with which the Technician
How to filter all apps with 0 installs
I am looking for a method whereby I can select and delete all applications with zero existing installations. We're looking to begin a classification of our applications, but I want to keep the numbers down by removing applications which may no longer be relevant. How can I go about this? We're running 7.6 on with an MS SQL 2005 back-end.
Customised views for each filter
It would be really handy to show specific columns for certain request filters and not for others. For example, it would be good to have a filter that showed category, sub-category and item but another filter that did not go down to this level.
Next Page