HTTP Status 500 When creating a custom view filter
I'm am an admin within our system, but, beginning today, I am getting a status 500 error (screenshot attached) when trying to create a custom view filter. I have tried this in IE and Firefox, cleared cache and cookies in each of those browsers and am still getting the error. I have had no problems with these filters for the past 3 weeks when we began using them. There have been no updates done to our system since yesterday. We are are running version 7.6.0 Build 7608
Tasks Workflow
Good Morning, I'd like to know if it's possible to create a request template, with several tasks, linked between them, but not visible till the previous one is closed? For exemple, there's a request template named "New user", with 3 tasks. Each one belongs to a specific support group: 1. Give an user id - for the Helpdesk 2. Create the user into the Active Directory - for the level 2 support 3. Send an email to the user's supervisor, with the userid and his password - for the communication team
List-Search in the view Workstations > SiteNotKnown does not work
On the page... /WorkstationListViewForGraph.do?criteria=SiteNotKnown when clicking the search icon in the list (magnifying glass) and searching for any field value, one gets redirected to the page... /WorkstationListViewAction.do and the search results are not being applied/displayed.
How to Rebrand and use company logos
I understand your supposed to go into the xml file to rebrand the name. I did so and nothing changed at all. Also I cant figure out where to go to add my company logo instead of the service desk one. Do I need to go into the CSS sheet and enter in my image?
Hotfix 7610 released
Dear Users, Hotfix over 7600 has been released, Please refer to the announcement post for more details about the list of issues getting fixed in it. https://forums.manageengine.com/#Topic/49000004183276 Regards, Srikrishnan ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
URGENT!!! Bug in new version of service desk 7.6
hi there, i wanted to install new version of Manage Engine Service Desk v7.6 on Windows Server 2003... i ve prepeared an OS for it.. installed MSSQL 2005 as well and when i finished installing new version of service desk, there occured next problem: window appears of service desk, its like initializiing server, and suddenly closes window. then again, begining initializing and closing window... in task manager i saw that java process is consuming a huge amount of memory, is there any patch
Self Service Portal – Questioner
Hi Can I put a pre-defined Questioner template that the user can answer it, and then this questioner is automatically opened as a ticket? how can I do it?
SD+ 7.6 - SP 0.1.0 - All users unable to log in.
When attempting to log in to SD+, I get the following message: Username or Password is incorrect on the login screen. On further review of ..\server\default\log\serverout0.txt, I see the following lines repeatedly for each login attempt, regardless of user: [17:31:23:712]|[07-27-2010]|[com.adventnet.authentication.PAM]|[WARNING]|[21]|: FailedLoginException occured with message : Exception while retrieving user account| [17:31:23:712]|[07-27-2010]|[com.adventnet.servicedesk.setup.util.SSOUtil]|[INFO]|[21]|:
Capture company name from requester email address for report
Hi there, The requester column in the request report captures the name of the requester using the email address. It only captures the person's name, not the company name i.e. @......... Is there a way to capture this information? Any suggestions...
Time Zone (GMT-04:30) Caracas not found in SD+ 7.6
We are testing the demo version of SD+ 7.6.0 Buil 7608 to replace our current support system of our company. We found this problem with time zone: The time zone "(GMT-04: 30) Caracas" for Venezuela is not available in the web application. They can help us solve this problem? See attached image... Thanks.
cannot select workstations
When looking at the list of workstation's that have failed to scan I cannot see a check-box where I can select individual workstation's. Although at the top of the list there are buttons such as delete, scan now and credentials. I can click on each workstation but that only opens up the properties for that workstation. in other words I am missing the check-box's along the left hand side. thanks J
Archiving Data?
Good morning, Is there any easy way at the moment of creating an archive of old data? We have been using the software for about 7 months now and I'm looking at how we can archive off some of the data to improve the response on the system as if you are viewing or queering the full table it takes a while to bring the information up? If this is not on the wish list can it be added as the more use of the system the bigger the files become which has already started to cause a slow down? Thanks
Master-Slave Function for Issues
Is there a possibility to create master-slave issues? Or o create a Sub Issue from a Main Issue?
Can external actions be initiated via SD+ events?
We have a need for SD+ incoming tickets from a particular category or queue to initiate outside events that will eventually result in outside interfacing with the MySQL database on the backend. We have a developers bug tracking database that currently requires too much duplication of effort/manpower when someone submits a bug request through SD+, and we have to duplicate some of the effort in this entry into another database. Right now, the scope of external events seems to be the generation of a
Default Request Template Manditory Fields
I want to be able to make anything I want a required field in the default template. I want to be able to make Subject, Description, Asset, Site, whatever a required field. In 7404 the subject was a required field. I saw in the 7405 notes that a listed fix was "SD-14185 � Description field cannot be made as mandatory field in request template." I installed the hot fix and now not only is the description not able to be made into a manditory field (it couldn't before the fix anyway), but not the subject
Request Type Field
Somehow from 7/25/10 around midnight I know longer have the Request Type field as an option. All of my forms are missing this field and you cannot add it when creating a new forms, it's not in the add fields list. The previous tickets do not show the field either but I have the email alerts when the tickets were created over the weekend and they have the request type entered. If I create a report the request type is not listed. It seems this field has disapeared frm displaying but the data is
Reports and Dashboards
I would like to see dashboards and standard reports that follow HDI industry recommendations for metrics and KPI's built into SD+. i.e. First Call/Contact Resolution, requests/ticket aging reports, etc. Thank you Bonnie
UX improvement in adding item to the inventory
UX improvement in adding item to the inventory
Robo Technician
The Robo Technician feature in the V7 demo is very interesting. Could save us much time. There is one aspect of this though that I cannot get my head around: If a requester is needs their Active Directory password reset then how do they - make a request via Servicedesk or email - receive the new password via Servicedesk or email ...when both of those services are accessed via their AD account ??? I'm missing something but not sure what....
installing Manage engine Service Desk 7.6
hello everyone, i had a manage engine service desk 7.5 installed on windows 2003 server. i decided to configure on a new server (Windows 2008 or 2008 R2 server) Manage Engine 7.6 version... my questions is next: 1. how compatible is Manage Engine Service Desk 7.6 with Windows server 2008 / 2008 R2. i was watching online tutorials and in requirements page there is only XP and 2003 server. 2. can i export those data which were entered on 7.5 to 7.6?
SQL Query and group by
Hi, I was wondering how to group the report data under group headings like we get by using - "Step3 - Select a column to group by", when using SQL query instead of report creation wizard. We are using SDP version 7509 with MySQL DB My SQL query looks something like: SELECT aaov.NAME "Site",workstation.WORKSTATIONNAME "Workstation",resource.ASSETTAG "Resource Tag",resource.SERIALNO "Serial Number",LONGTODATE(resource.ACQUISITIONDATE) "Acquisition Date",product.COMPONENTNAME "Product" FROM SystemInfo
HI..
how to add a technician in "free version of manageengine service desk"
DataBase Parameters
Hi, I would like to know in wich conf file can i see which kind and where's the DB the software it's using currently. Thank you.
Firewall Windows 7 & scaning PC
Hello all. I need help in configuring firewall windows 7 for scaning PC in domain windows. Firewall off - scan is saccessful. Firewall on and set open state for any port and any protocol from local area network - "No response received from workstation. Probably the workstation might be switched off or does not exist". Help me, give me, please, detailed instructions on configuring firewall and security policy! Thanks.
Patch 7609 - Fixes contained?
The release notes for 7609 seem a little sparse for fixes this time. I was told that SD-29060 - system hanging/not collecting emails was to be fixed in this release and doesn't seem to mentioned. Are the release notes light at present to be filled out when the official annoucement appears here ( found by checking ABOUT in SDP and then going to manageengine site ) or is there another service pack due very soon to fix the very pressing issues! Thanks, Andy
Hotfix 7609 Released
Dear Users, A Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Enhancements in 7609 SD-23982 : E-Mail CC option while creating a request into servicedesk has been included. This will be set through webform / api / email parser. SD-26402 : Multi app rover for the Purchase order has been implemented.In which all the PO approvers has to accept the po to get approved.If any one of the approver
SMTP Settings - Not Sending Email
After a bit of troubleshooting, I was finally able to get the incoming email settings correctly configured for ServideDesk, but I've failed to get the outgoing mail settings correctly and SDP isn't sending out replies or notifications. I'm running Windows Small Business Server 2008 with Exchange Server 2007. I've tried everything I can think of - including altering the mail server name, using authentication, etc, and nothing I've tired seems to work. I've checked the Firewall, but I don't see anything
Adding New Product in Purchase Order Fails to Load
I opened a new PO to order some new software. I click on the little button next to the Product's drop down which is supposed to pop up a window to add a new software. However, instead, I get the "Loading Please Wait" dialogue that never compeltes (see fail1.jpg). The other add buttons seem to work properly (add vendor, add shipping address, add billing address). It also doesn't matter what vendor I have selected. I even tried creating a brand new vendor (Test Vendor 1) and was still unable to
Tasks
When a task is assigned to a group only, and no technician is selected, where do these Tasks appear? On the "My Tasks" panel of every user, only the managers, administartor?
Request information of merged Request stay in database?
Today I struggled a little bit with deleting Sub-Categories. Of course I figured it out, and I was also able to mass-edit all Request who had the "old" Sub-Category asssigned. However, ServiceDesk then still said, that the Sub-Category I wanted to delete is still used by "another module". I switched then into the Database (MSSQL) and searched the WorkOrderStats for the affected Sub-Category ID. It turned out, that we had some tickets that obviously had assigned thit Sub-Category some time ago,
Date selection popups: it should be possible to specify Monday as first day of the week
I'd like to see an option in the Admin-Panel, where I can define "Monday" to be the first day of a week for in Date selection popups. It happens quite often, that out of behaviour, our technicians open a Date selection popup select the first row - thinking of that it's Monday. But as of now, the first row is Sunday.
Change / Asset Report
Hi, How can i create a report which details all the changes for the last year but have the 'assets involved' included as a column? I can't seem to find it anywhere. THanks John
thin client scan problem
Hi We have hp t5540 thin client. it is not scan whit successful. the error mesage is Connecition to RPC server in the workstation failed. I try wince update and install wince addon but it is not successful. how can i scan this.
Import access database
I am currently running this helpdesk module http://www.liberum.org/ I would like to import my current access database to Manage Engine ServiceDesk Plus. Can you provide some steps to do it? thanks
Field "Department" in Technician details too short
I realized that the dropdown menu "Department" in Technician Details is way too short, in order to read the full Department name and also the Site that department is attached to. Is there a short term fix I could apply myself (increasing the menu-size on the HTML page?). Because this makes it really unhandy to assign department to Technicians. The field should be at least as large as when you view the details of a Requester - there the size of the dropdown is quite OK. Thanks, Oliver
Embedding the Self Service Portal?
Hello, Is there a way to embed the Self Service Portal? For example, on our Intranet, we'd like to have a link to access the Self Service Portal, but when user's click on it, we would like the Self Service Portal to show in the right content pane, in other words the Top header and Left hand pane of the main Intranet site would stay the static showing our Intranet site resources and links, and the content would be the Self Service Portal? Make sense? I added an image of what I'm referring to.
Crystal Reports Integration with SDP
Hi Team Is there a way to export existing reports to Crystal Reports, modify/create and import custom made reports from crystal to Service desk so that anyone with right in Service desk can view them?
Retrieve archieved requests
Is it possible to get accidently archieved requests back to active queue without restoring whole base from backup?
Domain Scan with VLAN
Hi, I've a VLAN network in my domain. I've installed the SD+ into VLAN 1 and all the PCs are in VLAN 2. The domain scan is unable to scan machines in the different VLAN. When I move the PC to the same VLAN as the SD+ machine, it manages to scan successfully, meaning the I got the PC settings right. What ports do I need to open to allow scanning across VLAN? This is the error message I receive when I perform the scan, "No response received from workstation. Probably the workstation might be switched
Asset Scans - Last Successful Scan
I would like to recommend adding Last Successful Scan info along with the last scanned info for a given computer. Currently it tells me 'Last scanned Jul 17, 2010 12:15PM Scan Status: FAILED' Ok, but when was the last SUCCESSFUL Scan? 2 years ago? 1 day ago? I would like to see as follows: Last scanned Jul 17, 2010 12:15PM Scan Status: FAILED [Scan Now] Error: Either no response received from workstation. Probably the workstation might be switched off or does not exist. [Troubleshoot] Last
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