Linking Desktop Central to SDP
We have just added Desktop Central to our IT department, and I'm attempting to get it linked to SDP. According to the instructions in Desktop Central for generating an authentication key, I should be seeing in option under the SDP Admin tab for Desktop Central. However, under the "General" section, all I have for options are Self-Service Portal Settings, Backup Scheduling, Data Archiving, and API. We are running SDP Standard, build 8000 and Desktop Central Professional, build 70126. Any help would
Request ID changes when splitting
I'm not sure I'd even call this bug, but I've noticed this in Service Desk version 8. Let's say a request comes in with ID #2. and you want to Merge it with ID #1. The request gets merged but then you decide later you have to split it again. This time after you split it, it now has request ID #3. In prior versions it would keep the same ID. Not really an issue but curious. Eric
Unassigned Workstation and Workstation Scanned Count is incorrect
Under the Scan Summary section of the Assets tab the "Unassigned Workstations" = 29 but when I click on it I only see 6 listed. I've changed the filters and can't figure out where the remaining 23 computers are. Could you possibly share the query being used so I can run it and see what other computers it thinks are unassigned? ------------ Also under the same Scan Summary section it lists "Workstations Scanned" = 3706 but when you click on it the result only show 3405 (All Workstations, All
Unable to scan Windows 7
Hi, I can't to scan all Windows 7 on my network. This is error : Error : Either access denied for the user or the remote DCOM option might be disabled in the workstation Regards, Guillaume ROUCOU
win 7 along with IE 8
how u use this on win 7 along with IE 8
ajax error when adding software license
Installed SD 8.0.0 Build 8000 with MS-SQL 2005 When I create a new License Agreement, I fill in all needed fields but when I click the "Add New licenses and associate" button the license window opens. I fill in all the fields BUT when I click the "Associate the agreement" button the following error happens : could this be solved?
Assign a Problem to a Group rather than technician
Any chance the Problem module can get a small change to match request module, that of being able to assign the work to a group and/or technician rather than just a technician. Suppose same goes for a Change as well, but my immediate issue is with problem management and allowing queue of work to be built up from some legacy issues that are have been migrated in as Incidents but are really Problems and want to get them out of the daily work queues and into the Problem queue for investigation and resolution.
8.0 Technician Drop Down Blank
Appears to be the same issue that happened when 7.6 came out, in the "Requests > Edit Requests" page the Technician drop down is blank in IE 8. This issue isn't happening in Chrome or Firefox. Here's the post from 7.6 with this issue https://forums.manageengine.com/#topic/49000003738480
E-mail Spam Filter
Seems that the Spam Filter isn't working the way it used to... While new calls aren't being created, existing tickets are being updated. This means that Auto Responders and Out of Office mails are updating tickets when we wouldn't want them to. This can cause a problem with looping!!!
SDP 8.0 Firefox Compatibility
SDP 8 Doesn't look right in FF 3.6.12. Looks fine in IE8 but not FF which has been fine up until 5 minutes ago when I upgraded. See attached screen snips for confirmation
SD+ V8.0 Reply problem
When a user replies to a notificationmail, SD+V8.0 creates a new request in stead of a new item under requester conversations. This is a urgent and important problem. Best regards MF
ServiceDesk 8 - Home TAB Missing Graphs
Sorry if I'm being vague but on previous versions when I would start ServiceDesk the Home Page would display a graph with the number of requests completed for either the week, last week, month etc... and I can't see it on the new version 8... Is it hiding somwhere - dashboard has some indicators but not for the day the user is processing Thanks in advance jason
8.0 Upgrade Show Stopper.
When you upgrade to 8.0 you lose all approved and pending approval data. I have just put in a support request to SDP support, but no response yet.
When can we track consumables?
I'd like to be able to track printer consumables (toner and ink). Is this possible with version 7.5?
Restore from backup
Hello - We are moving our ServiceDesk Plus to a new server. We have created the backup file, installed ServiceDesk on the new server, and are attempting to restore the data. When we do it is giving us "Access is denied" errors. Any ideas what to check first? Thank you, -Ashley @ Tessenderlo Kerley
Failure SDP 8.0 Upgrade
We have come across a major issue after trying to upgrade our SDP installation from build 7611 to version 8. The installation failed at about 98%, but I have been unable to roll the installation back and restore any of our data from the backup file. The front end of the application is saying that it is at version 8 which means that after following the procedure to roll back, the database thinks it is at version 8 so it won't allow me to restore the backup file as it is a version 7611 database. I
enable and disable templates
Hi team, Some of the templates we use we only use those from time to time. For example we have a template which we use for employees to sign up for various type of activities we organize for employees. It would be great if this template could be hidden for users when not in use and pulled out from the template library when needed. When creating a template it would be great if possible to categorize them and tag them and perhaps like in announcement to write valid dates for the template before placed
How the 8.0 Release went and how it could have gone
Finally there is light at the end of the tunnel and version 8 has arrived. How this release went: 6th May - Release will be in June - 4 months off 14th June - Beta end of Month - 2 Weeks off 14th June - Release end of July - 3 months off 24th June - +1 Week for Beta - 1 week off 10th July - early access to Beta 28th July - Beta upgrade possible 05th August - Release by month end. - 2 months off 28th August - Release in two weeks - 1.5 months off 08th September - Release end of September - 1 month
ServiceDesk Plus 8.0 Released...
Dear Users, ServiceDesk Plus 8.0 got released. Please refer to the below link for more details about the release notification. https://forums.manageengine.com/#Topic/49000004453084 Thanks & Regards, Srikrishnan ServiceDesk Plus. ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
Adding Multiple Products Under One Contract. & Pushing POs To The Contracts Tab
As we have begun adding Contracts and Purchase Orders we have encountered a few issues. One would be that many of our Contracts refer to liscenses that cover multiple pieces of software, which in turn is difficult to add them as one contract in the current SDP system. Could this be made simpler. We also considered using the PO tab to add these existing contracts as POs to simplify things because of the "add new product" feature. Upon doing this I found as opposed to our old system, you cannot move
sort on installed software
for some reason I thought the ability to sort "Installed" (number of installations) would be included in 8.0. I could be wrong on this. But this has been a requested feature since SD 6. Is there any chance of this feature ever getting implemented It really would be nice to sort on this. Sometimes we really have a lot of turn over when it comes workstations and therefor a lot of orphaned software installs or those with a 0 count. please please please please implement this.
Help with simple report
I created a report that does the following: Show me all of the assets that have a resource state of "Disposed" It works great, but now I would like to be able to filter it out by the Resource Ownership History. his is where the actual date(s) of this asset are tracked. What I would like to be a ble to do is run a report that shows me all disposed assets from a selected date, to a another selected date. Ex. Jan. 1, 2010 to current. Any help on this? Below is the query code for what I have
Remote Access Control Button
Hi; I dont have the Remote Access Control Button in Asstes.
SDP Performance
Hi Team As you know, we are working with AirAsia on some performance issues recently.They are going full production and users/techs are logging in across Malaysia-Thailand-Indonesia, so new performance issues are coming up in the SDP system. Anything / Testing we can do to resolve this. Also, we wanted to use Qengine for testing the performance on the system. If we provide you with the data, would you be able to interpret and assist us in resolving the performance issues from the system. regards
Evaluate SDP
We are currently researching a number of service desk management products. One feature we really like in one we found is that it integrates with the Outlook (Exchange) calendar, so when a service ticket is scheduled, it appears on the technicians Outlook calendar. I didn't see that is specifically included or enabled with SDP, does anyone know if it has this ability?
DNS Server Problem
We are using version 7.6.0 We are having problems with one of our DNS servers. It happens to be the one we are using in Service Desk Plus for Pass Through Authentication. Now I cannot log into the site to change this information. Please help. Thanks
SDP 8.0 backend and My SQL versions
Hello, We have just installed SDP v8.0 and have noticed that that some of the backend components are very old Tomcat - 5.0.28 JBoss - 3.2.6 - Build: CVSTag= JBoss_3_2_6 date 200410140106 Is there a business reason that these older versions are still being used in the development environment? Is there a plan to upgrade these soon? There are many performance and security fixes in the latest releases, and I think it would be to your teams advantage to use these updated components. Secondly, Does SDP
Attachment in Solutions
Hello all, To shoot off: i'm using 7.6.0 Build 7611 currently. I've encountered an interesting issue. I've changed the AttachmentSize (i think that was the parameter) in the Servicedesk database (i use SQL Server 2008). With succes, because i can indeed add attachments up to 250 Mb (i changed it to 250) to new requests. The interesting bit comes up when you try to add a attachment to a solution/resolution, which are saved by default in the file system of the server where ServiceDesk Plus is installed.
Scheduled AD import - details selection
Hi, When I'm executing manual import of requesters from AD, I can select Fields for Import. Which fields are selected in Scheduled AD import? (SDP 7.6) Regards, Artur
Test environment set up and maintinece
Please provide a stratgy to maintian a test environment that is versions ahead of the Prod with prod data. We would ultimatly like to devise a method to replicate data to the test but as restore can only occur between servers at the same version, I can only see building a an environment for this purpose. Again do you have a better option?
Service Desk 8.0 release date
I read on the website where the release of 8.0 is due for 2010 Q2 i was wondering if there was a more narrowed down release date planned or if there is a beta availble for testing
Escalation matrix
HI, I am evaluating enterprise version of SD, Can we configure Escalation level in SD? i.e if technician 1 unable to resolve the issue in 4 hours time then the request get escalate to Technicial 2 and so on further. I can configure in group option of SD that also within group and if technician has not pickup the request it will notify to specified technicians. this does not resolve my purpose. Regards Vipul
Report Request
Hi, I need a report that contains reqID + time spent on every status until resolved ex. workorderid status time on this status (hrs) 1 open 10hrs in progress 1 hrs authorizing 2 hrs deploying 4 hrs Using SPD 7.6.0 Build 7611 with MySQL DB
Can't Locate a REQUEST
Hi Team We can’t locate the service request #23706. Attached is the document and the logs are here http://bonitas.zohocorp.com/customer_uploads/2010_10_21_9_28_13_Oct_21_2010_13_47_18_sd_7610_logs.zip.gz.bak Thanks Isaac ME Tech
Service Desk Plus : CSV export/import
Hi, Does service desk plus have an data export/import features ? For example: On the test system, export management data like category, topis, etc.. to a csv and then import the csv to the product system.
archiving closed items
Is is possible to archive closed requests so they do not appear in the ALL REQUEST view.
Creating Test install
We are trying to upgrade to the latest version of Service Desk but when started installing the build our Service Desk failed after build 7.5.0 Build 7514. We went back to the old version through a restore process basically installing the version we had a latest full back up from then upgrading to the version we knew worked. We now are took that server converted it into a virtual machine and we are trying to connect it to a test database. Currently the virtual machine will connect to live the database
Can i customize Request ID
can i customize Request ID to something like FL1245 (starting with alphabet)?
Circular Comments from Out of Office replies
A ticked was assigned to an engineer that was away for some time. He set an out of office reply on his outlook. the problem is that this created a circular pattern where his out of office reply would be lodged against the ticket, which in turn generated an email from SDP about the new comment that then triggered the out of office reply again. this has left some 5000 conversations against the ticket. Now i cannot delete the individual replies or the master ticket. What SQL command/commands can I use
How to evaluate the "On Hold Time" of a request
Hi everyone, I looking for a solution to calculate the real time spent on the resolution of each request of our Help Desk. I create a Reporting Tool to generate lots of reports but now I’m searching the way to calculate real times. Effectively a lot of requests in my company depend on various suppliers before to be resolved by our technicians. During these times a request can be on "On Hold" state during a while. In the SD database I can’t find the entry where I can detect a change of state.
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