How can I Inactivate a Category
I want to inactivate a category. How can I do this?
workstation scanning results
Hello, We are having the following problem in SD+ version 8.0. When scanning a new workstation in our network we often receive information from another workstation that was already scanned. There is no difference if we scan the IP address or host name. For example when we scan the new PC A the username from PC B is filled in, so the original username asset from PC B is then empty. With this situation we do not have a correct asset overview we install a new workstation in our network with the
Table of Service Category in SQL Server
Dear all I want to find Service Category's table in database of SQL Server Could you please tell me the name of this table? Regards Negin
Location Awareness in iPhone App
Location awarenes on the iPhone app would really improve its functionality. It would be great to be able to automatically assign jobs to maintenance staff who are currently at a specific site. You could also allow the staff to view all jobs pending for the current location. I would see this as also being handy in the ServiceCentre Plus application (we use that ourselves) too as we often send service staff to do a regular visit to a client and having a quick list on your phone of issues pending for
Monthly Report - Closed and opened requests
Hello! I am somewhat capable when it comes to simple queries, but working with multiple joins, etc, I start to get lost. I am looking for a monthly report that produces the following for <Last_Month>: --------------------------------------------------------- | Site | Category | # Opened | # Closed | --------------------------------------------------------- This report could group based on Site and Category to produce a matrix, or it could just be a tabular report. Any help would be greatly appreciated!
Audit History Report error
Hello! When running Audit History Report, i'm getting the following error. Can you help with troubleshooting this? net.sf.jasperreports.engine.JRException: Errors were encountered when compiling report expressions class file: 1. Syntax error on token "??????", invalid AssignmentOperator value = (java.lang.String)("?? "??????"" + " ");//$JR_EXPR_ID=9$ <----> 2. Syntax error on token "??????", invalid AssignmentOperator value = (java.lang.String)("?? "??????"" + " ");//$JR_EXPR_ID=9$ <----> 3. Syntax
Auto create mailbox
Hi, I am wondering if there is anyway I could get exchange to automatically create a new mailbox for the user once a new user request has been submitted to ServiceDesk Plus. I was thinking maybe a Powershell script could do this but I'm not sure.
tasks without approval
Tell me please why task is assign to technicans and groups without approval? It's correct? I saw only one checkbox "Do not asiign technician befor Service Request is approved" it would be nice if the same checkbox will be available for tasks. Thank you/
ServiceDesk Plus within an iframe & a Web Viewer WebPart
I would like to run Service Desk plus from within an iframe viewed from a web part in SharePoint services. However, this is preventing categories from displaying in the drop down, and get the following errors(I've shortened the URLs): Homepage Line: 82 Char: 2 Error Permission denied Code:0 URL: .../HomePage.do New Request page Line: 1187 Char: 5 Error: Object doesn't support this property or method Code: 0 URL .../WorkOrder.do Can you tell me what's falling over here and how I might resolve it while
Great service
Hello, I rang about an issue I was having on the 23rd of December. As the lines were busy, I had to leave a voice message. It is now the 30th of December. I will wait to see when (if) I will get a call back. This is not the first time that this has happened. Maybe your service is as good as your product. Thanks, A user
Converting Field MM2COMPLETEREQUEST
Hi there. I'm trying to convert, in a Microsoft Sql Server 2008, the field MM2COMPLETEREQUEST from table RequestCharges using the following command but it does not work well. Look: SELECT RC.MM2COMPLETEREQUEST, DATEADD(s,RC.MM2COMPLETEREQUEST/1000,'1970-01-01 00:00:00.000')FROM RequestCharges RC WHERE RC.WORKORDERID = 3887 the result is a date in the year of 1970, but the correct is 2011-12-27 900000 1970-01-01 00:15:00.000 7200000 1970-01-01 02:00:00.000 My question is: What I need to do to
Approval based on field Manager from AD import
it would be nice if user import from AD could gather and save in a new field the users manager and then you can send requests to be approved by this manager in the actions menu of requests
Technician's permission to change CAB stuff
Hello, At this moment any technician in SDP has a possibility to add/remove a CAB member. How is it possible to restrict technicians in this aspect? Best Regards, Vlad
Remote Desktop Setting
Remote Control is not avialable in Service Desk Plus Professional. Only Remote Destop Setting is available. How can we take remote desktop through SDP.
Default Language of Browser
Hi, I corrupt some think on SDP language and now its working for only english or turkish (I have to select on SDP menu), when i click to default, its not giving automatic language from my browser. How can i fix these ? Could you give me path of language folders or somethink ? Regards, Thank You..
Recommended live database size and archiving
What is the recommended number of tickets to keep in a live database? I'm just curious how to size this for archiving purposes. Right now, we are averaging about 1500 tickets per month. How will archiving affect reporting against tickets? Will it have any impact with the relations to changes or problems?
batch update specified requests?
A challenge for you: I am scoping a reimplementation of our Servicedesk Plus installation. It has been incorrectly and badly used in the past so I need to assess whether to start completely from scratch with a clean install or clean and reconfigure the current install. We're talking about 56.5k existing tickets so it's not a small scale project... If I provide a data dump of all requests that have a request status that is not 'closed' would it be possible to batch update them to 'closed'? There
Purchase Order - Print Preview, Send page by eMail
As the PO that is produced for eMail purposes does not hold enough information ( can this be tailored) I have tried using the Print Preview, then Send Page by eMail. This works OK apart from preceeding all of the � characters I get the following:- example: Price Adjustment (£) Is there a way to fix this other than manually removing the offending characters or amending the template of the eMail sent to the vendors. Damian
Upgrade 8.0 to 8.1
Hello. We purchased version 8.0. Soon you have a new version - 8.1. We have to pay to upgrade?
Custom Reporting � Previous Weeks Closed Tickets
I have to provide management with a weekly report that contains the following: Total Number of Tickets Closed Previous 7 Days = Break Down of Each Category (Software, ect�) = Total Number of Tickets Open Greater Than 7 Days = Total Number of Tickets Closed Year To Date = Average Number of Tickets Closed per Week = Is there a custom query that would be able to produce all of this info on one report for me? If not, is it possible to get each report so I can then manually combined them (Like I did with
Service Desk Queries
Q: Can we add custom users if AD account is not available ? Q: For notification we can use Gmail, Hotmail & yahoo etc i.e. requestor have these id’s instead of exchange, AD account? Ans: Ye Q: How the licensing work service Desk? Q: For the requestor access is Arabic supported if its supported so any limitation is there?
SDP and Asset Explorer CMDB documentation and info
We currently have Asset Explorer implemented in our environment and are also evaluation ServiceDesk Plus and I was wondering if there is any integration/linkage between Asset Explorers CMDB and SDP? If so where can I find documentation or white papers on how it works specifically with SDP? I was able to find the CMDB for Asset Explorer here http://www.manageengine.com/products/asset-explorer/help/cmdb/cmdb.html But in the SDP admin guide (http://www.manageengine.com/products/service-desk/help/adminguide/index.html)
Subject Column for Requester Conversations
When you are in View Request, it would be very nice if you could see the Summary as well. If there were a lot of conversations you could easily find the conversation you were looking for. Example: Current: From: <paper clip> System On: December 14, 2010 09:59 AM Improved From: <paper clip> System Summary: Fwd: License Confirmation On: December 14, 2010 09:59 AM The Summary would be the subject line of the email preferably with
Consumables in ManageEngine ServiceDesk 8.0.0 Build 8020
Hi, I have Version : 8.0.0 Build 8020, actually i don't know how to use the Consumables at all. could you please to tell me how to use it?, i tried to make new PO and i put it as received items, still no result. thanks.
Modify Button on Requests Tab
Is it possible to modify the action buttons on the requests page? As we are using the Automated Close system, we would like to replace the Close button with Resolved, or modify the button so that is what it does to the selected ticket(s).
remote control agent - problems to connect - how to install the remote connection agent as a service
Dear Support We are encountering problems when trying to connect to workstations via SD+ remote control. It could be related to access rights issues. Therefore, we are planning to install the remote control agent to each workstation as administrator (via ADS or during installation of the workstation) and run the service automatically, in order to avoid problems and to save time when connecting from SD+ to the workstation (as mentionned, probably due to installation rights issues when installing the
Custom Service Catalogue reports
None of the pre-built reports covers Service Category & Service. We are in the middle of rolling out a new piece of software and we have a service defined for it under the service category software. It is unbelievable that I can't quickly knock together a customer report listing service requests, grouped by service category and service.
Custom Filters set in User Groups
Hello. Tell me please, can i create a custom filter set in user group. I want choose users in groups, example,by custom field or other criterias. Thank you. sorry for my english.
Workflow for Incidents
Can you build a workflow for incidents to have approval and notifications just like on change module for ver 8.0?
Software bundling...
Could there be some way to combine software that is picked up as separate components into bundles? Mac software is particularly guilty of treating parts of a bundle as separate components in scans - Office gets split into Word, Excel, PPT, etc (Office sometimes renames them separately as Word/Microsoft Word just to be awkward) and Adobe bundles split out into Photoshop, Illustrator et al. The scans pick up the separate software installs, but the license is for the bundle. It makes tracking the licensing
Customize "Choose content variables"
Hello. I want to add to the template "E-mail requester when a request is updated." new content variable. Changes in the Request? How do I do?
Anyone with over 250 technicians and 15,000 nodes
I am upgrading to 250 technicians and about 15,000 nodes. Does anyone have that much techs and. Nodes in their environment. I think we may also have about 800 tickets a day. Thanks Seetwobyte
Report on contracts and machines
Hi, I'm looking to generate the two reports below but not sure where to start! Would one of you guys be able to help? The report needs to include:- (I) List of all workstations & servers with a contract (ii) List of all workstations & servers without a contract ...and includes these fields:- - User - Department - Workstation (name) - Model - Serial number - Contact From Date - Contact To Date - Contract Status (Expired/Active) - Acquisition Date (if possible) It would be really useful if you could
How to remote local administrator from technician group?
Hi, I have a problem to remove local administrator from technician? I click on checkbox in front of local administrator account in technician page and deleted. Then it's not deleted and the check box in front of of local admin account is become disable.
Report showing 'time spent' above and below 15 minutes
Good Morning, I would like to create a report that shows out of all requests logged (last week) how many of them were closed in under 15 minutes and how many were closed in over 15 minutes. It would be great if I could also get a bar or pie chart to represent this data. Many thanks
Deleting custom fields
I have a template where I have used "Add new field" and dragged it into the template to create the custom field. I no longer require them now but when drgaging them back to the left of the screen where the list of fields are, there is no way to delete them.
How to Delete software which does not associated to any of device or devices??
How to Delete software which does not associated to any of device or devices?? I am using SDP version 8017.. & Database is Mysql..
MS SQL Database Permissions
Hello, I'm looking to install ServicePro 8.0 and after reviewing the installation documentation and this forum, I was wondering if i could get a question help answered about MS SQL databases 1. In MS SQL 2008 R2 Express, I'm looking to create a login for my Servicedesk db, because i would perfer not to use SA account to connect, as it seems like too much. for my new account i would like to know what permissions it would need exactly for that database. so the application continues to work correctly?
Sites reappear after deleting...
Hi I'm very new to ServiceDesk so this is probably be a something very easy to sort.. Under Sites in the Admin page i have 85 different sites listed which have our department names listed, we only have 1 site. When I delete the sites they reappear the following day. I'm guessing this is related to the Active Directory import but I can't see a setting to ignore Sites. Any pointer would be great fully received...
SLA reports
Hi Team, 1) How is the SLA report calculated on SD+ tool. 2) Does the timer stop ticking when the ticket is put ON_HOLD ? If yes, then does the SLA timer (for due date) keep ticking ? Regards Vinod
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