Reports of Tasks
Reports should be able to report on tasks, not just on service requests
Since upgrading to SD+ build 8107 mail fetching time is incorrect
Hi Since I upgraded to SD+ build 8107 my mail fetching time is showing as BST and not GMT. I am now running build 8109, as I found that there was an update available yesterday and thought this may resolve the issue. I have run through tzupdater process and still I am having the same issue. This is causing mails not being automatically read in to SD+. Many thanks
Notification template in Problem not work
In the Problems can not be inserted template notification. In the Changes correctly. Or am I doing something wrong? In Problem: In Change:
Automatic Intelligent Request and Task Assigning
Assigning of requests and tasks based on options selected in custom fields (e.g. if country is ‘UK’ service request goes to UK team, otherwise it goes to international team)
Technician Login Error
I am having troube logging into our database as a technician. I have been able to login in the past with no problem. My "Administrator" login works fine, but at least 2 of my technicians can't login using their name/password. We've already confirmed the passwords, and logging into the correct domain. Nothing there has changed. We were using version 5010 and now on 5500 with the same issue, no change. Any clues? Thanks,
Sites OU address
Hi, In our Active Directory we filled all the addresses of our sites. I would like Manage Engine Service Desk + to fetch those information when importing requesters so that when a purshase is made I don't have to write once more those sites addresses. My following question is when a make a purshase, can I add an AD attribute so I can add a specific field like a code? Thanks in advance, Cedric
form designer
Good evening. Is it possible to develop a form designer to be able to create such a form as in the attached file. I guess I'm not one who needs this form, your product would be more in demand if we could develop such a form. Thank you for help. Hello you did not answer me, can you make this form or not? We bought license and my managers ask me to make this form. Can you help? Thanks.
One view of tasks and requests
There should be one screen that shows all requests and tasks, with tasks visible and clearly nested within their service request
Tasks Status Changes Automatically
Tasks should be set to be ‘on hold’ until pre-requisite tasks are all completed, then automatically set to be ‘Open’, and the task owner then receives notification.
Tasks should be able to have SLAs
SLAs assigned to tasks
Unable to fetch emails/tickets to SD+
I am unable to fetch emails/tickets to SD+ console... please find the error below. the user's inbox is working fine.. i can view the emails inside inbox and also i can send. but when i am creating a ticket via outlook am not getting ticket in SD+ console. the build version is 8109 please help me...
Backup Failed
Dear Sir, I appreciate your help regarding a fix for the following error message which appears on performing backup, by executing the script at the path: C:\ManageEngine\ServiceDesk\bin\backUpData.bat Starting.... 04/07/2012 12:55:07 ?à com.adventnet.servicedesk.server.utils.SDDataManager setS tandAlone INFO: Going to set the standAlone param as : true 04/07/2012 12:55:07 ?à com.adventnet.servicedesk.server.utils.SDDataManager setS tandAlone INFO: Going to reset rootDir using server.dir 04/07/2012
Script to prune backup files
I take daily backups of the ServiceDesk database, which have grown fairly large. If I don't pay close attention, these backups can fill the drive and stop running. To fix this, I wrote a vbs script that removes any backup files older than a set number of days. However, when I run this the backup scheduling wizard in the admin console still shows the files that were deleted, and marks them as "File Not Found". Obviously, these file names are being kept somewhere in the database or a config file.
Schedule Reports
what roles are required to give technican permission to Schedule Reports and view the scheduled report. currently we use our admin account.
Sending notification failed
Hi getting error message "Sending notification failed" when i am reply the request Exchange server 2007 SDP 7.5.0
configuration guide for SD+
please provide me the detailed guide for configuring SD+ for the latest build thanks
Sending notification failed.
I am getting the error "Sending notification failed" My SD+ Version is 8.1.0.Build 8109 Please help me!!!!
Images in products
Hey guys, It would be nice to have the options to include one or more pictures onto a product, no? Or is this something that i can do already somehow? An image being uploaded from the computer, or through a URL. With regards, Sven
upgrade failed Migrate fromBuild 8000 to Build 8027
when upgrade 8000 to 8027 give me error ."unable to start db .possibility server is running if so please shutdown " service is stop but continue same error. update log : 06.Tem.2012 16:05:58 [com.adventnet.tools.update.installer.UpdateManager] [INFO] : 06.Tem.2012 16:05:58 [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Invoking UpdateManager in UI mode 06.Tem.2012 16:06:06 [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:H:\ManageEngine\ServiceDesk\ManageEngine_ServiceDesk_Plus_8_0_0_SP-0_27_0.ppm
Service Desk Plus 8.0 and Agent Scan issue
Hi - I have a question about service desk plus 8.0. We recently created an image for our laptops and by mistake, the agent software was installed when the image was created. As a result, we are getting duplicated info when workstations start up. How can I uninstall the agent or get a new agent id? This key does not exist: HKEY_LOCAL_Machine\SOFTWARE\ZohoCorp\ManageEngine AssetExplorer\Agent\ I read on the forums we could delete that key to get a new agent id for the laptop - however the key does
Servers not flagged as Virtual
Version 8.1 Patch 7 Database SQL 2008 OS: Windows 2003 When scanning assets that have been virtualised the 'IS Virtual' flag is not being set. What is needed to cause the flag to be set. VM: ESXi5 and ESXi4 Assets have VM Tools installed AE Agent 1.0.12 Regards, Andy
Problems with users that has either ÅÄÖ in there name
We are living in Sweden and using ÅÄÖ in our name and we have a problem with that when we are creating an new issue. Everything seems fine we pick up the user from search button, it picks up all we need as phone etc. But when we click somewhere else the data disapear only the name is there. When we create the issue we get a msg the user doesnt excist do you want to create it. If we click create nothing happends and the issue is registred on the user that we picked from the beginning. Worked fine in
Scanning breaks virtualisation links
SDP version 8.1 Patch 7 Database: SQL2008 I have found that when ever a Agent scan of an asset that is virtualised takes place it is breaking the relationships created by the scan of the hosting scan. As example we have 1 host and 2 servers hosted on it. I scan the VM host and it list the 2 virtuals machines on the tabe and has teh relationships shown to them. On the servers they have the relationship showing that they are hosted on the virtual machine. If I now scan the 2 servers , once
Report on overall number of incidents by Requester
G'day All, Is there a report template to list the overall number (or for a specified time frame) of requests by requester? I am looking to see if there are individual requesters who may feature more prominently by the number of request they raise. This would be used to make training recommendations or in the worst case scenario assist with weeding out nuisance or trivial ticket raisers. Gary
Service Catalog -> Duplicate Ticket
I wonder why you can not duplicate a ticket opened via the service catalog
Tasks Permissions
Good day, How can i limit technicians to access only their own tasks , and prevent them from viewing others tasks ? regards
Standalone Audit XML import
Hi, I had this working yesterday, but when i try and import a file today nothing happens. The import page is refreshed but nothing is imported. Is there something that might stop it? Thanks
Default Modes
Hi, Is there a way you can set a default mode for when a requester logs a request through the web portal? At present it is set to 'Phone Call'. When a request is receive from email, it sets the mode as 'Email' as it should. Thanks
Approval link can be changed for request & change ?
When we send a link for approval to a user the user approves it and based on it you do the things and close the call . After some day using the same link you can reject the approval . The tool allows you to do it . In History its captured for Request Approval not for Change . In PO it doesn't allow to change ? kindly help . Regards Manish
Holiday PM Tickets
Can we be able to have some preventative maintenance tickets NOT create themselves on holidays? Maybe a switch when creating a schedule for a ticket. Also why is it that Holidays do not extend the SLA for tickets just like operational hours do?
Ourselves software development
Hello, If we have software developed by ourselves, how should be managed to be possible create incidents and requests ? Should we create a new product type and treat it as an asset ? Thank you.
Connect driver odbc
Hi Is there any way to have a ODBC-Connection to the Database direcly? Thanks Maria
Preventative maintenance tasks
We use the Preventative Maintenance tasks a lot. However it has limitations whioch I think can be improved upon as follows: Provide the ability to suspend a PM task for a period of time. For example, our business closes down for 10 days over Christmas. We have several weekly PM tasks meaning that we get back to find we have a dozen or more PM tasks sitting in the queues with Escalation messages everywhere etc. Provide the ability to say "Start From" date for all schedules and not just the daily schedule.
Permissions required for Asset scan with AssetExplorer agent installed
I'm trying to work what level of permissions are required for scanning a machine with the AssetExplorer agent already installed. Version 8107 agent version 1.0.12 I presume as the agent is already installed, local admin rights might not be necessary as the agent on the machine will have collected the information and the account used would simply need sufficient permissions to communicate with the agent?
Problems fetching / sending email
When I attempt to "Submit for Approval", I receive the following error: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Mail sending failed. org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825) org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758) org.apache.jsp.approval.SubmitForApproval_jsp._jspService(SubmitForApproval_jsp.java:244)
Feature Request for Multi-level Change approval.
Currently, I'm trying the multi-level change approval. In my situation, I have to get the approval from mid boss, tech boss and then manager for change. But, when I choose those bosses in CAB and send to everyone on the list. I need to send one by one. So, here is the feature request. If there are check boxes, I could easily choose the approver to send. Thank you. SC Jung
Tickets mayores a 30 dias (requests/incidents greater than 30 days)
hi, I need report from request/incidents pending greater 30 days. thangs.
Feature Request for Notification Rules
Such link as $ProblemLink or $RequestLink appears as full link in E-mail. And long link is not good at all. This is the example of real SDP e-mail for approval. Your approval is required for a request to proceed with its execution. The details of the Request can be found at http://192.168.10.5:8080/approval/Approve.jsp?ITEMID=1586&woID=1586&MODULE=Request&KEY=541095487134278738376054109548713427873837601655058512238744914364960 This long and not pleasant looking URL is not something people want
Software Asset License - Downgrade problem
We have a slight issue with recording downgraded licenses and I'm hoping someone can point me in the right direction. We've just finished scanning over 4,000 computers and are starting to reconcile the software with our purchasing history. The problem is tracking downgraded software - If we have a total of 40 - Office 2003 Professional Licenses, out of that 30 are actual Office 2003 Professional and 10 are Office 2010 Professional Licenses, theres no way to record that. I know in older posts
Modify Status Active - Add Additional Fields
Dear I am evaluating ServiceDesk Plus for use as building maintenance. It would be interesting to have to insert additional fields to modify state. example: Area: Music Salon It would be interesting to add other areas.
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