link servers together
If I installed SD+ on multiple servers for different engineering department, how can I have data linked together? How can I have a management for all servers?
"Add Request Button" cannot see without scrolling down.
Dear All, I would be grateful if any one could help me to sort this issue, may be this is due to our user workstation resolution size, (1366x768). I suppose to use the SDP for over 150 smiler workstations. I cannot change this resolution size since that is the default for the particular model. I am using minimum number of fields on the requester view but still the size of the "Description Text Box" taking a lot more space on the same page and the add request button is still not appearing on the first
Move users to new domain and new username
Hi We have thousand of user in Servicedesk Plus, now we have beginning changing Active Directory server. That means new username and new mailadresser for all user. If I do a standard ldap sync all users loose there old and current cases. The sync must work like: OLD Username to NEW Username and NEW Domain. Changing all users by hand is way to much work. Can I fix this direct in database? if I look at table AaaLogin I see username and domain. That is all I want to change right now, but changing
Description field in approval of requests
We have some users that fill out a pretty long description in the approval of some requests. Currently we cannot open that record to view that full description, the only way is to mouse over and we can read it for about 30 seconds before it disapears. Is there an easier way we can view or print the full description?
Link a PO to an asset
Hi all is there anyway to link a Purchase order to an asset. If i create a PO then create an asset from a PO then great i can see the PO assigned to my asset. But i have old assets in the system before that was available so it would be nice to link a PO to an asset. Also if you delete an asset that has been created from a PO then you can not reopen the PO to create an asset from it again. UDF is not the answer as it does not hyper link to the PO anyone ????
HTTP 500 error
In the recent items, when I view a change that has been deleted, I see the message below, is this correct, surely it should say item not found or this change has been deleted HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Can't find resource for bundle java.util.PropertyResourceBundle, key sdp.change.invalidchangeid.error com.adventnet.client.view.web.ViewProcessorServlet.service(ViewProcessorServlet.java:99)
announcement privacy
Hello I created an announcement and checked the “show to requester” option where I selected a specific group, but the announcement is showable to everybody??
Customizable Dashboard
It would be very valuable, to have the chance to customize the dashboard. especially for the supervisor role. In fact, we are using SD to manage different groups of technicians (IT & logistics) and a dashboard that mix all them up is almost unusable. at least a new "master filter" by Group could be implemented, giving the opportunity to change the view on a specific group, affecting all the dashboard widgets with a single click. is that in your mind, already? thanks
email forward
I made a rule in exchange server to forward mail from servicedesk1 to servicedesk2 but business rules won’t apply in the second server after this operation, kindly help me solve this problem
Creating Incident Templates
How do I give a techinitan limited access to the system however still allow him to create incident templates on his own? Thanks
"Connection to RPC server in the workstation failed."
I am unable to successfully scan any of my workstations and servers. The last Windows domain scan was three days ago, which completed successfully. I took three random workstations, ensured Windows Firewall was disabled as that is the standard here, and manually executed scan_setup.vbs which is also used as a user logon script on the AD server. The only thing different from today and three days ago is I updated ServiceDesk from 8109 to 8110 (AFTER my Windows domain scan failed for every workstation).
Multiple SDP Installations - One Server
Is it possible to run more than one copy of SDP on one server. We use SDP to support our technical support help desk, payroll support, and guest relations. Currently they are all running on separate servers but this seems to be a waste to me. Are their any notes on running multiple copies on one server? James
Using SDP for Multiple Departments: Categories
For those of you using SDP for multiple departments, e.g. IT helpdesk and maintenance dept., how do you handle the different categories/subcategories that each department needs? For example, the IT dept. needs categories like printers, servers, keyboards and the maintenance dept. needs categories for security system, furniture, deliveries, etc. I am wondering how you organize these categories/subcategories. I've considered two methods so far. 1) Make two categories - one named �IT� and the other
Moving Support Group
Is it possible to move a Support Group from being within a specific site to becoming a Default group? I have SDP Ent with multiple sites and the majority of the requests are handled by Techs within support groups on the local site to where the request is raised. However, some requests are handled by a Head office site. It is not possible for the request to be assigned to the correct Support Group within the Head Office site unless these Support Groups are configured for all sites. Is there another
Forgetting to add completed work log
We've got technicians who forget to add work logs, is there a report that can be run to identify which jobs have not any work log added?
Migrate from 'ServiceDeskPlus' to 'ServiceDeskPlus MSP'
Dear Sir/Madam, Hi how should I migrate from 'ManageEngine ServiceDeskPlus' to 'ManageEngine ServiceDeskPlus MSP' , Although I have tried it more and more but it shows me an error which the build number is not compatible during the restore process. and after searching at manageengine.com, I found that the build number of them has totally different. So now I do not know how should I do this? or if it is possible or not ? Please help me !! Best Regards,
Deleting Site - Stays at Processing
Hello. I am trying to delete some sites. I have 2 sites that I am unable to delete / merge into an existing site. When I select the site to move the information to...SD + puts up a window that indicates processing. Unfortunately, it never seems to finish processing. Any insight? We are running 8.1.0 build 8105.
Ability to mark a ticket as sensitive / private
Good Afternoon, I was wondering if there is a method of making a ticket as sensitive/private so that only members of a certain group could see the ticket. I did run a search and did encounter a ticket from 4 years ago stating that the functionality was currently not available but offered a work around. Is this still the case? Regards, Jason Stuart
Incident - Additional Fields
I'm writing something up at work to access one of the additional fields in incident, specifically it's grabbing the value from the custom field "Estimated Time to Complete" and I'm wondering where that's stored in the database, I've searched through and haven't found anything obvious, so I decided to ask here. Thank you in advance for your help.
After 8.1 Upgrade auto change status rule/action no longer working
In 8.0, when we would 'Submit for Approval' the SR would automatically change status from 'Open' to 'Waiting for Approval' which stopped the timer. For the life of me, I can't find where/how I did it in the prior version to re-enable in 8.1. After upgrade, it's no longer working. Can anyone offer any advice? Regards.
Username or Password is incorrect
Hi, I have installed service desk plus 8.1, sql 2008 r2 and windows 2008 r2. When I try to login with the deault administrator password I get the error message "Username or Password is incorrect". The query provided in a previous thread indicates that no deafult users was setup select aar.account_id,al.name from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount aa on aar.account_id=aa.account_id left join aaalogin al on aa.login_id=al.login_id left join aaauser
SQL to MYSQL
We were just accessing our database trying to create a Crystal Report from it and we noticed that when we upgraded SDP to 8.1 it changed the database from the current SQL that we were using to a MYSQL database. We really would like to go back to using the SQL database but were wondering if there is a way to change the current MYSQL database that has been in use from the release of 8.1 back to a SQL database? Also what would of caused this switch in the first place as during the upgrade process at
Reporting on re-assigned/escalated tickets
Can i please get the MSSQL Query for the linked report : https://forums.manageengine.com/topic/reporting-on-re-assigned-escalated-tickets
auto assign
I created the business rules for the sites that I have and configured the support groups members but all requests are being assigned to a specific technician, and in the request details, the site is being assigned automatically , so what went wrong?
First Response Violation Report
Is there a way to get a report of the % of First Response Violation's over a given time frame? If not is there a way to get any type of report on the First Response Violations?
disable buttons
Dear sir I need to disable the Buttons where user can select which problems/changes (all problems, my open.) he wants to view, and that is essential for the configuration Im doing
Apache Tomcat 7 attack exploit problem.
Hi, Currently I'm using 8107 of SDP. which version of the Apache is being using now for SDP? Thank you in advance.
department problem
I’ve created a department for a site and then deleted it, but I can still see it in department list when adding a technician ,what’s the problem?
reports
hello i created multiple support groups, how can i create roles where each support group can only generate reports related to its group
Is SDP safe to upgrade? (Java version)
I need to upgrade the Java for security reason (Accelerating attacks exploiting unpatched Java). I'm trying to upgrade the Java to version JDK 6 Updage 33. is this OK?
Probe user name incorrect, but is correct!
Hi Guys I have a big problem. Probe cant read data from workstations, Looking probe's log,I found this message Last Error : 2202 message : O nome de usuário especificado é inválido (invalid username) 12/08/2012 17:29:04: [54] Credential is invalid for 192.168.5.121 Connection Error : 2202. Last Error : O nome de usuário especificado é inválido. But i'm using the administrator account (administrador@oficinadakasa.local) and password is correct I do a test using wmimgmt from another computer and
disable AD accounts
hello SD+ is importing disabled users from active directory, so how can i solve this issue
8007 - Change "New Incident" to "New Request"
Is it possible to change the "New Incident" button to "New Request"? My customers find the "New Incident" to be a bit alarming and not appropriate for issues like requesting a projector or adding a new employee. Hopefully it won't take 3 days for this request to be moderated. Michael
Entering Partial Quantities in Purchase Orders
Hello, We are currently running ManageEngine ServiceDesk Build 8.0.0 Build 8009 When I am creating Purchase Orders, I often require fractional quantities but SD only allows whole numbers. How can I enter decimals (i.e. I purchased 1.5 units of a product, but I cannot enter the decimal portion of the quantity. Thank You Art Lazarus
Display Request Closure Code in Email Closure.
Hi, Is it possible to display the closure code to the requester when they close a request by using the closure email link? I would like for them to select a closure code when they close their request. Thanks.
Permissions to Add New Product and Vendor
I'd like certain staff to be able to add vendors and products. Currently they don't have Admin permission and I don't wish to give them that. The user is our CMDB Librarian with Full Control of Inventory and View/Add of Purchase. What permissions do they need to add/edit vendors and products?
Notify technician when new reply
Hi, we have just upgraded from v7608 to v8109. Before upgrading, the technician was notified by email if anyone replied to a request. After upgrading, the technician only seems to be notified if the requester replies to the request. Can the notification behaviour be changed back so that notifications are generated regardless of who replies? Regards, Alan.
How technician can view their raised request for other group?
--------------------- Rajesh Singh
After upgrading to version 8.0.0 unable to see requestor details from Admin-->Requestor Option
In the past the only way we could get technician accounts associated with AD accounts was by adding them via the Change Requestor to Technician option in the Requestor Details Options. Now we cannot do that because the requestor details options do not come up. Instead it bounces to the beginning of our requestors listing. Anybody see this before? Is there a fix?
Custom fields names
Hi all, I know how to modify the italian translation of the various field names by editing ApplicationResources_it.properties file. Example: by modifying this parameter I can modify the italian name of the "Request Type" field: sdp.requests.common.requesttype=Tipo di Ticket But it works only for the standard fields. How can I modify the names of the custom fields too? I'm looking for something like that: sdp.requests.common.requestcustomfield1=XXX in each ApplicationResource_xx.properties file (ApplicationResources.properties,
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