Problem to detect all computers. 1 detected = 1 disappears. Only 65 items no more.
Hello, I have a problem to detect all computers. When I detect 1 and another disappears. I can have only 65 items no more. I use the version 8016 and all computers have the last agent 1.12. Can you help me ? Thank you in advance.
Automatic Emails
Is it possible to change the status to a call if an email is received? For example, if we have a call with a status of customer and receive and email from them, it should change to either For Review or Open.
there's no user in asset service desk plus
hi, i use script set agent in active directory GPO,,some how,,i cant find the user in my asset..why this could be happen?? thanks and regards
Template: request functionality
When using a custom Request template that has the Group configured it gets overwritten with -- Select Group -- when the Requester details are changed. It would also be nice to be able to configure the Requester details in the template something I have been unable to do. :|
Mail Fetching account keeps getting locked out
What are the common reasons the email account used to fetch and send email would get locked out? This happens to us once or twice a week. Thanks
Create ticket in ServiceDesk Plus in MS SQL Server
Hello, Using ServiceDesk Plus API, we create new tickets in .NET applications. Now I want to create a ticket in ServiceDesk Plus using a SQL query (we have MS SQL Server 2008). How can this be done?
Error in importing assets
Hi SD Tech Team I am having issue with importing assets from CSV file. the file has 700 records and when I imported them 90 records were not imported. I opened the error file and found this statement "More than one user available with the same name" So please add this asset manually. can you help me please Appreciating your usual support Thanks,
Domain scan result error
Hi, I used SD+ v7 build 7004 on win XP. I have 30 workstations that joined to a domain and when I do windows domain scan, the result are 20 workstations succeeded and the rest 10 workstations failed. But when I see the assets tab menu it just only display 14 workstations. Why it not shows all of the success scanned workstations? Btw, what is "Workstations Detected" and "Workstations Scanned" in the scan summary? what are the differences? Thanks, MBT
Scan failure
I get this error message when trying to scan a Win XP Pro host in my local workgroup: "FAILURE : User does not have the access privilages to perform this operation." What security setting do I need to change to allow access?
ServiceDesk Plus crashes/Slow
Hi Team We are experiencing some slowness and frequent crash in AirAsia's ServiceDesk Plus deployment. Even with Roles association, its very very slow and takes sometimes for assigning them. Also, this week, there was a sudden crash in the product and we got these errors in the Wraapper file. INFO | jvm 2 | 2010/10/06 18:16:15 | Please connect your client at http://localhost:80 INFO | jvm 2 | 2010/10/06 20:18:12 | # INFO | jvm 2 | 2010/10/06 20:18:12 | # An unexpected error has been
Query about Requests Module
Firstly, is it possible to create an ad-hoc service request (there is already an option for new Incident) as I would only want to create regular service requests in the Service Catalogue? The issue I have from looking at the demo, is that if a service request is created in the Request module, and not selected via the Service Catalogue, it is regarded as an Incident. This makes it hard to report on Incident and Service requests as different requests. Also, if a service request was incorrectly
Modify default asset states
Good morning, I need to change (translate) default asset states or to disable default states but I can't. Can I operate this change modifying a configuration file or any other way to change the default asset state list? We are using SD+ 8.1.0 Build 8117 TNX Manuel
Detailed report for changes
Can someone help me? I would like to make a report of all my changes with a summary of alle related tasks and problems. I can't find this. When I try to make a summary report. I can't select the changes. Thnx! Saskia
Customizing the Requesters web interface.
Hi! Is there any way to customize the Requesters web interface. like, can i remove the Sollution section and the video link from the page.
Hotfix 8116 released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html This hot fix addresses the user login issue that occurred after upgrading to 8115 hot fix. Issue fixed in 8116 (Released on: 24th October, 2012) SD-47733: Users cannot login into ServiceDesk Plus after upgraded to 8115 has been fixed. Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
Answer with database fields
Hi, I saw that it is possible to put database fields inside the notifications like: $Title $UDF_DATE3 I tied to put this fields also in an answer of a ticket but they don't work. Is it possible to do this or the software can't?
Technician Last Name Change
Hello, One of our Techs changed her last name so i removed her from the tech list and re-imported the requesters from AD. I then added her back to the tech group and it all went well. This tech was the approver for most of the POs in our system so now no one can view any of the existing POs. All we get is a blank screen. Can anyone please help? Thanks in advance for your help.
SDP mobile view
Hi, on a mobile we have the following views available (My Pending, All Pending, All Requests) would it be possible to include the user's own custom views? It would be very usefull as it would help user navigate through tickets. Thanks!
Update Required: Extending limit of custom fields
Hi, A while ago I requested that the limit of 24 text fields was either extended or removed, and was told this would happen in a future release. Can you let me know what the progress is on this? I have hit the limit on one request type and need to know if we are able to change this in the next few months, or if we will have to look for another solution. Cheers, Matthew
Agent scan mode issue
Hello Support, It seems something is wrong on the server side in SD 8114. What I mean. Agent is deployed on several computers. As I can see, "ManageEngine AssetExplorer Agent" service is up and running on these workstations. Registry settings are correct in the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ZOHO Corp\ManageEngine AssetExplorer\Agent. aeagent.log: [11/06/12][13:50:46][AEAgent.cpp][60][INFO][2148] ::**************** AEAgent (1.0.12)Started. **************** [11/06/12][13:50:46][AEAgent.cpp][64][INFO][2148]
Issues with query processing
Query SELECT DATENAME(month, DATEADD(mm, -1, GETDATE())) + ' ' + DATENAME(year, GETDATE()) AS [ ] ,ordercount AS 'Total Completed' ,ordercount - overdue AS "Completed Within SLA" ,CONVERT(DECIMAL(5, 2), ( CONVERT(FLOAT, ordercount) - CONVERT(FLOAT, overdue) ) / ordercount * 100) AS "% Completed Within SLA" FROM ( SELECT COUNT(*) AS ordercount ,SUM(CASE WHEN wos.ISOVERDUE = 1 THEN 1 ELSE 0 END) AS [Overdue]
Report about installed software Skype
Hi, We using your software Manage Engine Service Desk and now i have a problem when i try to make a report. I have a task choose all computer where installed skype, but when i chouse Report--->Software i make a report and see only installed program but I do not see computer name. Tried different options but nothing helps. Can you help me please how i can make this report.
Tasks and Reporting
Hey All, I am new to SDP and I've been trucking along for about a month now (taking over as the Help Desk Admin) and I've got a question for you all. Are "Tasks" assigned to a request a trackable metric? Let me give you the details as to what I'm doing and what I'm lookin for. I create a request, say for a new hire, and I assign tasks to specific techs to accomplish specific jobs - AD account and email, desktop/laptop configure, phone and VM, etc... you get the point. HOWEVER, for the life of me
Prevent technicians to add new requesters via email
Hi Currently, our technicians do not have the "Adding Requester" authority in their roles. However if they send an email with a line similar to the following, a new obsolute requester is automatically added. @@REQUESTER=anyobsoluteusername@@ If the defined requester name does not exist, I would prefer that line to be ignored and technician's name to be used as a requester. Is there anyway that I can achieve this? We are using SDP+ 8.1.0 Build 8114 Best regards
SDP Concurrent License for Technician
I believe there are many discussions on the concurrent technician license for SDP since year 2005, however, it is time to revisit this request again as I have found most industry standard ticketing tools used concurrent license to cater business requirements, especially on IT outsourcing. I found the named license model is outdated, as it only suites small or medium business, but not enterprise or worldwide customer whereby the IT dept is large and operating in different timezone. It doesn't
Delete technician field from Default request in Incident Template List
Dear all, i delete technician field from Default request in Incident Template List now when i go to Requests tap all previous requests appear as " Unassigned " like attach pic What should I do to solve this issue ?? oh my god what i did .. please help
Permission to view Requester details
After upgrading from version 8000 to 8116, when Technicians click at the Requester name to check requester details at Requests, they get: User does not have sufficient privilege. I can't find a specific permission to grant to technicians in order to allow this. Administrators can access the info. Thanks, Marcos
'Close' button on Request Tasks tab
New Task & Delete are only buttons. Need 'Close' and 'Assign' and perhaps, 'Pickup'
Prevent Public Domains from Scanning Permanently
I have two Public Domains that I want listed on the logon screen, and as such I have two domains listed as public. However I do not want both domains to be scanned. I only want them to be listed on the logon screen. Is there anyway to accomplish this? The reason being is that it is adding assets from active directory that are no longer active using up all of our asset licenses. We are trying to utilize the asset scanning agent that ServiceDesk Plus comes with however all of our 1,000 licenses are
Add an image
Hi When the request is closed by the user it show a flag saying "Thank You". Is there any wa we can set our company Logo?
Selective Migration of Portions of Service Desk
We are getting ready to upgrade to the latest SD version. When we do so, we intend to move to an new server/db etc. and archive the old info. Since we've done some organizational growth we also intend on changing some of the 'structure' in Service Desk. (I.E. Sites, groups, rules, etc.) However, there are certain portions, like our service catalog for instance, that we would like to import into the new SD so we do not have to recreate it from scratch. Is there a way to selectively copy information
Mobile Login
any way when I type the URL of my ticket system on my mobile phone that I can bring it up on the full browser of my phone and not have it direct to the mobile browser of ticket system? I want the full view, not mobile view.
NTLM Failed Redirecting To Login Page..
Hello When I use firefox 12.0 on SD+ 8.1.0 Build 8104 I keep getting the error NTLM Failed Redirecting To Login Page.. Can you advise on what to do to fix it?
Comment on the closure of the ticket - Notification
When a ticket is closed directly by the user there is the possibility to insert a comment; is it possible to add a notification with the comment to the tecnichian?
Resolved Time not populating
When running a report in the Incident Reports Table Schema, Resolved Time is showing as "Not Assigned" even though the individual tickets show a date/time resolved. Running ServiceDesk 8.1.0 Build 8116 SELECT wo.WORKORDERID "Request ID",ti.FIRST_NAME "Technician",wo.RESOLVEDTIME "Resolved Time" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID WHERE (((wo.CREATEDTIME >=
Category - separate sets for Requesters and Technicians
Hi, is it possible to separate categories to be viewed and used only by technicians? I understand that currently not even in latest version of SD+ Enterprise. Does anyone have a tip how to hide some categories for requesters? Thanks David
LDAP Configuration
How do I configure eDirectory ldap when adding a new domain controller?
Additional field
I need to have a global custom field "Client" that is available to all modules of ServiceDeskPlus. I can accomplish this by adding custom fields to the 3 different modules (Requests, Problems, Changes) however it would be easier if it could be a global and I only have to maintain 1 pick list. Is there a way to accomplish this with the current product? I also need access to this field for timespent reporting in all 3 modules.
Can't Duplicate Requests Generated from a Service Catalog Entry...
Hi, I've added a new Service in the Service Catalog - with quite a few custom Resource Detail Fields. Once the Requester completes and submits the Request - Spawned from the Service in the Service Catalog - there is NO way from the Request (in the Request as a Technician) to "Duplicate Request" from the "Action" Pull-down in the Request. 1. This works on Requests generated via an Incident Template. 2. If the Requester does a "Reply" within the Request, when the Technician attempts to "Split the
Where can i download MIBS for ProLiant BL460c G1?
Please help me find MIBS for ProLiant BL460c G1.
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