SDP for mobile phones
hello, - am looking for SDP app for mobiles " android " ,, i found its available in appstore for iphones, but am not sure if there is a version for android!! - my second question is that, if i want to get the application for mobile,, do i need to buy new license ? meaning i already have a pro license, but i want to use the application on mobiles, so do i need to purchase another license or i can use the same one i have ? thank you. sorry for my English Ahmad
Scheduled Report Query
We have a scheduled report which has been setup, by whom I do not know, but one of the recipients has left the company and we are now getting delivery failure messages as the report still trying to be sent to them. As I can only see my own scheduled report and I do not want to contact everyone who has the reports feature to see if it is theres, is there some report / query that can tell me who has what scheduled reports setup? If so, it would be really helpful if this could be reported on, as
ADS "useraccountcontrol" attribute value for enabled accounts
We need the information if a user account is enabled/diabled in AD. Therefore we added a field "Account Status" and try to import the UserAccountControl flag from AD: 512=Enabled 514=Disabled It looks like that this isn't possible, the field is always empty. Tech: http://support.microsoft.com/kb/305144 Can you add this as a feature request please?
One user on multiple assets. Duplication.
Hello. Sorry for my English, translated with help of an interpreter. Scan multiple workstations and assign users. I decided to check for the presence of these stations enshrined users. It turned out that for some stations is fixed one and the same person, even though I assigned different users. When assigning specific user, who is also changed to another station. Help me solve this problem?!
Request per pro.
We are looking for a solution regarding the creation of requests on behalf. For example a team assistant has to create a request for a manager. A similar function is also needed for example if requesting an account deletion (no user will do this oneself) to ensure that the account exists and that the exact user is selected. Right now we are using the Editor function but with the handicap that the status is moved to "On Hold" indicating that further updates are required from the Editor. From my point
Warranty information from Desktop Central
Why will SD not show DC warranty information?
SDPlus and server 2012
Hi Can you please confirm is SDPlus is supported running on server 2012?, is SQL 2012 supported for the database?. I am looking to migrate my install to a new server and would like to be on the latest platforms. If not supported, when do you expect that it will be? Thanks Greg
Need a custom asset report
I need a report with following fields. Is it possible in SDP ? Computer Name Current User Department Previous UserWhat I could make is with only first three fields. I could not insert 4th field in the report. Any help would be appreciated. :) Thanks
Outside IT approval for request?
Hi ServiceDesk Plus Forum, We are looking to replace out current Spiceworks install with ServiceDesk Plus for Enterprise. While we build the server and get ready to install I have a quick question about the Change Approval Board function... We are a Casino/Resort and have many departments. When an end user has a security related request (like new accounts or permission changes) we have a process called "IT Request". The end user creates a ticket, this ticket then goes to the Director of that department
Is it possible to send a request automatically to external party by email?
Some of our requests are handeld by an external party. So we would like to assign the request to that external party and send automatically an email to them with the request details. Is that possible?
How i can create service request from e-mail?
How i can create service request from e-mail?
Auto Prioritize Users When They Use Email
Hello All! I currently work for a small company where the 50 users that submit IT requests do so through "Service Desk Plus", however they only do so through email, never log in. Is it possible to Auto Prioritize Tickets when they come from a certain users email? Otherwise they just come in under normal priority, which is not good when a Supervisor needs something ASAP. Thank you in advanced! -Zach
cannot modify Default request in incident template part"Requester" is demed
why I cannot change the form that is displayed to the requester when he put his request
Images in request sent by email
Hello guys, Being busy with images within SDP i stumbled upon something that i've been encountering for a long time. When someone sents a request to SDP through email, and i subsequently open that request, the HTML markup for that email seems lost: - All images are being shown as attachments, not inline in the mail itself as it should be. Is this behaviour expected, or can we get this quality of life functionality in the future so it preserves the mail markup as intended?? Or can i somehow resolve
How to transfer data from old version to new version
Hi there i want to transfer all data (tickets , assets , etc..) from old version to new version i tried but some error appear to me Backup build number not compatible with existing build what i can do to fix this problem ? please help me my data is very important to me Thanks & BR
Feature req: Email notificaiton to Requester on new NOTE(s)?
I know you can set notes to be Public or Private, but is there a way to configure email notifications to inform the Requester a new note has been added to their ticket? I was under the impression the, "Acknowledge Requester by Email when the request is updated", but this does not appear to be the case. This "Updated" email only applies to when the request is edited. The addition of notes does not count as an "update". I'm thinking a feature request to "Acknowledge Requester by Email when public notes
Import Manager of Requester from AD
Hi all! We use SDP 8.1.0 Build 8118 We need import Manager of Requester from AD at "Requester Details" box! How I can import this info from my AD?
windows 2012 and MS SQL 2012
He all! i have 2 questions: 1) SDP can be run on Windows 2012? 2) SDP can be use MS SQL 2012 if MS SLQ2012 is running on Windows 2012? i read http://www.manageengine.com/products/service-desk/system-requirement.html and find only: Supported Database MySQL 4.1.18 MySQL 5.1.50 MS SQL 2000, MS SQL 2005, MS SQL 2008 it's correct info?
mysql logon change domain on numerous users
Is it possible to bulk change the domain for a number of accounts? We have the same users in 2 domains, as we're doing a domain migration that will take some time to complete. The users are logging into domain A and their Service Plus account is in domain b. Can I run an update query to change the domain? What is the mysql login and port? ken.stoner@nasg.net
Stop People E-Mailling Requests
Some or our users e-mail the address used by the servicedesk instead of logging into the portal, this then leads to a long list of job that do not have a category What is the best was to stop them doing this, i wanted to create a Business Rule, that would reject these but also send an e-mail back to the requester asking them to log it via the portal. I just could see a way of doing this Any ideas Thanks Vicky
Approval Status column empty on Changes
I'm using 8121. I wanted to see the approval status of some changes, so I added the column to the main Changes page. The only thing that shows up is a dash ( - ). On the Requests page, it shows an indicator making the approval status clear. Is this a bug or am I just not using this correctly? Thanks!
change default calendar
Hello I want to use attached calendar instead of default calendar. how can i do it? please help me. thanks so much. http://farhadi.ir/downloads/JalaliJSCalendar-1.4.tar.gz
E-mail ID and Search requester list
When a technician creates a ticket for a user they can start typing an email address int he Name and "E-Mail Id(s) To Notify" files and will get a drop down from the requester list. They also have buttons to allow them to search the requester list. Is it possible to get those functions on the "E-Mail Id(s) To Notify" for a requester? We have managers that put in tickets that would love this function so they don't have to type out the whole email for everyone they want to copy. Craig
Failed to communicate agent - Service Desk Plus
Hello to all, I have a machine that cannot be scanned from the server , and no such request is logged in the agent log file. However , if I select 'New Scan' , enter the IP address of the affected machine and scan that , the agent log file 'logs' that a scan has been requested and made. Of course , this is not ideal , as I now have 2 machines which are technically the same listed on Service Desk Plus. Does anyone know how I can correct this eg remove all machine details from server , and then re-add
Dmitry
PROBLEM with Install ServiceDesk Plus on a Linux machine without GUI Ubuntu 12.10 x64
Feature request - make the user request journey more intuative
Problem: End user incorrectly chooses an Incident template instead or Service Catalog, or Visa Versa. This then reflects badly in the reporting as it looks as if the Service Desk team are just dealing with Incidents all day long instead of Service Catalog requests. Especially when the user clicks on the 'New Incident' button. The current user interface for raising new requests is just too messy. It's not clear enough as to what they should be selecting. It's confusing enough for admins to raise
Questions re Notifcation Rules
Hi, We are SD+ version 8121 and have noticed the following Notification Rules within the Requester Notifications section: Notify editor when a request is waiting for update Notify requester when a request is waiting for update by editor Notify requester when a request is updated by editor Notify requester when intermediate editor is changed by technician Notify old editor when he is removed from the responsibility Notify new editor when a request is waiting for update 1. Can you let us know
[URGENT] Server / Workstation name
Hi, I'm scanning the servers by Agent and it is giving me the FDQN name. example: cockpit-server2.shp-domain.com I need to change that name in order to let people understands what it means. (Like 'Messenger Sever', 'Backup DB Server'. But When I change it's asset name, SDP cannot scan anymore(it requires the administration ID and password) its system and new workstation gets added by Agent. How can I change the server's name and keep it(and keep scan by agent)?
SLAs violated, but no SLAs are in place
I'm going through setting up the basic configuration for our Service Desk. I notice that now whenever I set a priority to a ticket, I get an error message that says my SLAs have been violated. I haven't set up SLAs just yet. How can I fix this? How are the SLAs connected to the priority? I've attached an image to show the error flag. Thanks.
requests of all groups
why technicians see all requests of all groups I put technician1 in Group A requester assigned request to category 'Network' which is translated in business rules to group "network engineers" but i found that all technicians can see all requests of users could i find a way to make sure that any technician can see only requests assigened to his groups? regards
Alert group members by e-mail when a ALL request is added to the group.
I want send email to all member of a group when a request place to that group. Now, the SDP can not do that because SDP send only for NEW request (Alert group members by e-mail when a NEW request is added to the group.). I need tips or tricks to do that. Many thanks.
cannot shutdown ServiceDesk Service
i am trying to shutdown the Service so I can perform an upgrade. However when I try to shutdown the service nothing happens. I copied the contents of the shortcut into a command prompt and I get the following Error: Java Virtual Machine Launcher Could not find the main class. Program will exit.
Report on assets relationships
I'd like to realize a report showing the relationships between assets/resources. let's say for instance I want to see all the objects (software, hardware, components, etc) linked to a given asset (i.e. a specific software or server). is there anyone who has already tried to get this?
8122 Theme option not there
I upgraded to 8122 this morning from 8120. Under Admin > General I do not have a Theme section.
Template with multi-user intervention
Hi everybody, I'm trying to create some templates from the Service Catalog, with a workflow, but i have a problem. I don't know how to make this possible (and even, i don't know if it's possible) : 1. Human Resources (or a specific person) create a Request with some informations ( eg : name, function, department ) about a new employee 2. They validate the call (the call is still open) 3. The call is automatically send to the Head of Department 4. The Head of Department can choose some assets ( eg
Duplicate Work log entries
we are running service desk 8.1.0 Build 8116. We have a number of techs when they create a work log for a ticket see that entry appear 4-5 times even though they only put it in once. This issue seems to be intermittent but happens with several different techs.
Problem after installing latest version
My version now: Su Versión : 8.1.0 Construir 8119 The last weekend I installed the las version of service desk plus. Todady I have found a bug ??. I'll try to explain... if I choose the tab, "Control panel" and i filter by "multimedia". servicedesk shows me this picture : if I pulse on the number of " open". "5" in the drawing The result is not filtered, Its shows me: "109 request" This, only happens with this version. Thanks....
Alert group members by e-mail when a request is left unpicked in a group.
I checked notification rule : Alert group members by e-mail when a request is left unpicked in a group. and config notify after 0 days 0 hours 0 minutes , but after 6 minutes SDP the members of the group received an email. Can you explain why ?
Service Desk restore issues
Dear Friends, I have Manage Engine Service Desk server which fall down due to some issues. I installed the Manageengine Service Desk 8.1 and 8.0, i tried to follow these steps for Restoring the Data: How do I restore the backup data? The following instructions is to restore the backup data. Step 1: From the command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute the command restoreData.bat. Choose the backup file while prompted and select OK. [ Screenshot ] NOTE: Please note that
Awesome - ME SDP Plus Documenting Wiki Library
Hey guys, "Documenting" is never an easy task as is, we are all confronted by it every now and then. Although the Enterprise edition of SDP covers a large part of 'documenting' through the CMDB, it still serves a purpose for declarative and other purposes. Purely for documenting it would be awesome to see a WIKI inside of SDP, so we can build up a documentation library in the most convenient way possible. A bit like in SharePoint 2010/2013, where you can add a Wiki library and start building
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