Project Management Capabilities?
Does ManageEngine/AdventNet offer an addon module for ServiceDesk Plus for Project Management? Thank you.
Woklog not showing all technicians
Noticed since 8200 upgrade. When trying to add a worklog, it is not showing all the technicians. It only shows the same two. Any ideas what might cause this? Cheers John
Usage column in Scanned Software (assets)
How reliable is the Usage column in the Scanned Software section of assets? I have some users reporting "Frequently", other with "Rarely" and a lot with "Not Known". Is there a way to get the date the last time an application was used?
request design
hello i would like to know how to add fields in the request form related to assets e.g: barcode etc..
Worklog Save button not working in SDP 8.2
Hi; Have installed the new version of SDP. Have repetitive intermittent fault of the save button in a worklog not activating. The usual information added is just time and a description of what was done. Sometimes it saves, sometimes it doesn't. Workaround - close the worklog and open it again and attempt to log it again - may work, may not. This appears browser independent (happens in Firefox, IE 9 and 10, and Chrome). IE 9 is the main browser - running using compatibility mode. Thanks Alistair
Unable to login authenticating to LDAP
I am currently evaluating SD+ and at first had created a few local accounts. Then i figured out how to link it to an LDAP server. The LDAP server contains users with the same username that I had already created locally. Now logging in using one of the imported accounts (that wasn't already in SD+) seems to work fine, but when logging in using an account that was already existing before merging with LDAP will sometimes (it seems pretty random) let me login using LDAP credentials. But it will always
archive data and then upgrade to latest version of SD Plus and impact
Hi All, This query is related to data archiving and version upgrade. Version : 8.0.0 Build 8016 We are deliberating for version upgrade. Before we upgrade, would like to archive old data. Is there any impact on archived data after version upgrade? Concern here is, once we upgrade, if we are not able to retrieve archived data, there are some issues. Appreciate any advise on above. thank you. vijay
Rest API "&" ampersand
Trying to pass a url to the description portion of request but can't escape an ampersand that is in the url. So far I've tried "%26" - & and also & Any ideas? IE <description>http://xxxxxxx:8080/efm/client/workflow/submittedform?sref=dedf5d4c269a5ed9873b1412a31d111 &ebid=26</description> - <operation name="ADD_REQUEST"> - <result> <status>Failed</status> <message>Error when performing - ADD_REQUEST - XML document structures must start and end within the same entity.</message>
i have 2 qustions
hi there i have qustion when i use this programs sdp 8.1 i want to chage font and font size for reports and otherthing if i want to send nofitication to techinan i have to configure it and when i see answers for same qustion i have to buy from servise provider buy sms kind of email to sms so iam in ksa can u give me example for this servise provider in ksa and configure sdp to work in it regards
8200 Fields Showing Repeated Entries
Since upgrading to 8200 some of the common fields, technician, group sub-category for example, are showing the value several times on the same line when adding a ticket: How can I fix t his please? Cheers John
ServiceDesk integration
Hi, I have an intention to interact with ServiceDesk Plus in such way: I want my custom application to receive notifications from ServiceDesk Plus events (changing request status, assigning tickets to technician, etc). I can use existing API and ask for requests at regular intervals, but it's not seem like a perfect solution. Can you advise me some other ways? Thank you in advance.
CI to Asset
Hi, We set up an CI called 'SQL Database' and loaded 30+ entries, we then decided we needed this to be an Asset and therefore set the switch 'Track as Asset' to 'on'. Now if we try and list the CI via the CMDB module this just sits and says 'Loading . . ' for ever. Please help. NB. We are running build 8.125 of ServiceDesk Plus using MS SQL.
Ctrl + Alt + Del will not allow user login Windows xp
We currently have a group policy that displays a message for our users to read before they login. Normally a user clicks "ok" on the message and hits Ctrl+Alt+Del to bring up the login box. When we connect with the Service Desk Plus Agent and click "ok", it brings up the prompt for the user to hit Ctrl+Alt+Del. When we send the command it just brings up the group policy message again. I have found that if i hit "enter" and the "Send Ctrl+Alt+Del" button back and forth very quickly it will allow the
Limit size in the description field - SDP 8.1
Hi guys, recently I observed that the description field has a maximum of 64k characters. When the text is longer then 64k, text has saved in an attachment file (FULL_DESCRIPTION_<date-time>.html). In this thread (https://forums.manageengine.com/topic/the-size-of-the-description-being-greater-than-64k you said that in 8.0 cannot modify the maximun of the field. How in 8.1 and 8.2? There is a way to extend this limit? If not, is it possible to do this by modifying the DB field? Many thanks, Sutot
Initial product installation
Is there a guide for the initial installation of servicedesk plus? I am having trouble finding the correct sql download/setup to get the product up and working. We are needing to use the trial to find out if this product will fit our needs.
Automated Network Scan
It would be nice to automate Network Scans versus Domain Scans, that way my virtual machines aren't scanned without me having to restructure my AD tree.
Scanned software not detecting iis
Hello When I check the software tab on my server asset I find that IIS is not shown in the list. Is there a reason IIS is not shown now? The server is 2008 R2 x64.
Service Desk Plus with IT Project Management release 8200 is not what is availble in service packs?
I have Service Desk Plus enterprise edition installed and up to date with Patch 8127 and I recieved the notification today to Updated to 8200 to get Project Manager. Problem is when I go to get the service pack, it looks like 8.1 release 1 is what it is pulling. Is there an issue getting 8.2? I need to know as I do not want to step backwards.
Mail Fetching Monitoring
Is there any way to monitor or get an alert when mail fetching is turned off or not working?
Views for Requests
I'd like to have an option to have different views on "Requests". Instead of just having a list of request, it would be nice if we could switch to a view where we see more information about a request, similar to what OTRS offers. Please see the links below: http://blog.otrs.org/wp-content/uploads/2012/02/5-Run_Job.png http://www.liventerprise.com/images/screenshots/OTRS.png http://socialmediaworld.com/wp-content/uploads/2010/11/3dot0-queue_views_1024x768_300dpi3.jpg OTRS offers 3 different views:
Subject Field - Number of Chars displayed
Hello. The subject field is limited to displaying only the first 30char of the subject line. Is there any way we can make this show more? We want to be able to show a little bit more info in the subject line rather than having to mouse over every request to read the description. It would be much easier to see at a glance what each request is about. Thanks
AD Authentication Service Desk Plus
Hello when setting up AD authentication to allow AD authentication and import requesters, I want to setup a service account for this, what privileges does this account need? Not keen on granting Domain Admin privileges if it is now necessary. Michael
ci details
hello i would like to know how to export the ci details forms from SDP for each ci type, so that i can fill it then import it back to the system
Businness Rules
Hi, we are evaluating the software and we want to know if this is possible because this is not working for us. We create a formulary where the client creates an incident. After this a technician categoryze this assignin a category, subcategory and element. With a businness rules based on this fields we want to create many rules to assign the request to differents technicians. We create test rules based on this idea and is not working it don´t assign the technician. Any idea? Is this possible?
How can i make mendatory fields in problems tab
Dear ME Team, I have added 3 fields in my problems tab, and i want to make those new fields mendatory like "Title" will filling up any new problems. So please let me know how i can make it mendatory ?
Filter solutions by Public/Private
It would be helpful to have the ability to filter solutions to technician only, public only, or all. I often find it difficult to sift through solutions and keep them up-to-date. Currently it would appear you can sort by Approval status and you can group ascending or descending by ID. I was hoping that v8.2 (8200 SP1) would have added that feature, but sadly it did not. Chris Davis srqhelpdesk.com Sarasota, FL
8200: Requests: Change of technician and other fields in Edit Mode not possible
Hi, we have jst upgraded to 8200, and the project tool is quite usefull for the helpdesk team! Nevertheless, after upgrading, we are facing the following problem: When you are editing a request, you can change any field like technician or category etc., but after the change it is not possible to press "update request", so the changes are not stored in the DB. Workaround is to change the fields in no-edit mode by clicking on the field and use the check button. But this is not the usual way of
Built in Administrator account
Hello, can the built in Administrator account be updated to a different login ID and enabled to support AD passthru authentication? Right now, when I open SD+, I'm logged on automatically with my Windows account, then I must log out from SD+ and log back in using local Administrator.
Scheduled backups SDP
Hi, Where logs are stored in the scheduled backups? Is it possible to set the path to store the logs? Thanks a lot!! Mauricio
Mass Delete
Is there a way to delete mass amounts of requests? I have several thousand I need to get rid of when my monitoring went off. Thanks!
Issue with Auto Technician Assign
Hello, We have deleted one of our technicians and attempted to add Auto Assign to allow us to automatically assign support calls. I have noticed that in the technician list as shown in the picture Martin out old tech is showing twice even though he has been deleted. When setting up the auto assign I have excluded all the techs I don't want it to assign to however Martin isn't in the list as we deleted him. All of a sudden Martin is getting calls assigned to him however his account has been deleted.
After 8.2 > Search worklog not working
Hi Guys, After upgraded from 8211 to 8.2 I'm trying to search informations stored at worklog description (at left bar, Search in: Requests , Sub Modules: Work log) and the SDP cannot found. It worked before.
Roll back to old version after 8200
Build 8200 destroyed my installation of SDP, so I need to roll back to an older version. I have downloaded the .EXE from the archive site renamed the old ServiceDesk directory (to ServiceDesk_Old) Used the uninstall option to remove SDP from the Installed program list in control panel Launched the SDP setup program and followed the wizard; had no errors Setup completes, and requests starting the SDP services. It goes through a number of loading screens, and then gets stuck on "Application Layer Started....."
Is it possible to send a notification email when a ticket is submitted via email?
I must be missing something very simple here. I am trying to set up SD+ to notify our group when an request comes in via email. If I go into the system and enter in the ticket I get alerted but if someone sends and email we do not. We keep SD+ up and running but when I am away from the office I'd like to be notified by email when tickets come in. Is this something simple to do?
Report Stacked Bar group by Created Time
Dear, I have following problem, I need to do a stacked bar chart with number of Requests Group by Created Time and they Data Format should be Month but in Stacked Bar Chart isn´t Data Format available. Could you help me please or give me a hint? Thanks in advance! BR, userah
Custom Report needed showing relationship of changes to number of requests
Goal: I need a report that shows the number of requests received over time (7 day or 30 day) and the number of changes approved during that same time period. We can then show the impact of changes on request levels. Columns ID, Title, Date Graph Line Chart showing the total number of daily requests received Bar chart showing the total changes scheduled by days.
Maintenance Mode
I was thinking about this when I upgraded my dev instance When you upgrade service packs, it just shuts down the webserver and throws a Page Cannot be displayed error. It would be nice to put a message up "ServiceDesk is unavailable for maintenance. Please try again later." You could even take that a step further and allow us to add notes to that message.
Custom Report Needed for upcoming changes
Goal I need a report that can be sent to the IT department every Friday which lists the approval status of each change for the next 7 days. An indication of approval status with the number of approvers that responded would be great. Columns Need Change ID, Change Title, Requester, Technician, Change Type, Scheduled Start Time, Change Approval Status, Approvers Responded (like 2/5, 2 of 5)
Introduction of Project Management in ServiceDesk Plus!!!!
Dear all, We are planning to introduce Project Management to the application and appreciate your valuable comments on the same.Here below mentioned are few points on the features being brought in. * Project will have multiple milestones. * Milestone will have multiple tasks * Tasks can have multiple sub-tasks( sub-task not allowed to have another sub-task). * Time Spent entries for tasks. * Recent updates under your permitted scope(allowed projects or milestones).
auto-assign request Vs. part-time technician
Hi there, We set up ours so it will auto-assign incoming request using Round-Robin method. Problem is, we got a technician that works only a few days a week. I can manually exclude him from the auto-assign group but it's a hassle to do this several times a week. I tried to find some kind of "technician roster" but can't seem to find it. Is there such a thing? Thank you in advance.
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