Disabling anonymous access to solutions
Hi - There's an old post that references anonymous access to the solutions portal using a specific URL. What I'm seeing though is that even without that special URL, anonymous access is possible. We're setup with SSO authenticating against AD and the site itself is publically accessible. If I visit https://domain.com/SolutionsHome.sd from a non-domain joined PC, I'll get prompted by IE for credentials as expected. Note this is NOT supposed to be the URL from which anonymous access is available.
Desktop Central + Service Desk Plus 8.2 remote removal of programs
Is it necessary to have both the service desk plus agent and desktop central agent installed on client machines in order to use the features of desktop central such as remotely removing software?
How to change default Views ?
So we have several custom status's that make all of the default views basically useless. I need to be able to either a) change the queries of the default views or if that is not possible b) delete the default views So that i can make my own. Right now i have a list of 15 or so views cluttering the list that no one can use because they are so inflexible. Thank you in advance for any assistance !
Rendering Exception
I am using the Configuration Wizard to add Departments. I had previously set them up under the default settings and discovered it was not working. I then changed the site name and started linking the Departments with the sitename which sorted that problem, however, the names in the department list now show up as [Rendering Exception], the information inside each entry is correct and will works correctly in the template, but the list of departments all show up as [Rendering Exception] for each entry
Color Code Definition
Can we change chart colours for reports from ME ?
Add Requestor
In the next planned release of the software, could you please make the "add requestor" capability a role option? I have technicians that need to be able to add requestors, but are not suppose to see contract or purchasing information. Currently I am running 5.5.0 build 5506 Thanks, John Burkholder
ServiceDesk Plus Iphone Mobile App crashes when you try to view workorders with 8201
This weekend I upgraded from 8127 to 8201. Everything is working great, except that the iphone app crashes everytime you view a workorder. When a ticket has no workorders, it loads fine. However when it has a workorder, just clicking on the menu crashes the app. I know there was a change to the Schema to the workorder structure and layout, but with a broken mobile app this upgrade is useless. Crash reports have been submitted to support, tickets 6832053 and 6832049 . Please fix this
network scan result
Hello I scanned two network and had a successful scan but nothing was added to the assets, what can be the problem
Pop up when requesters choose a priority
Would it be possible to have a form of pop-up or something similar shown to requesters when they are choosing the priority. Kind of like a warning - Not to choose emergency unless it is an emergency etc.. etc.. Thanks Eithne
Hotfix 8118 released
Dear Users, Hotfix over 8100 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below are the list of Issue fixes and Features. Issues fixed in 8118 SD-41662: In IE 9, Group field will go blank after selecting the Requester name in the new Incident page. SD-47432: Report Schedule gets deleted when report is updated by other Technician. SD-47305: Right navigation button under 'Manage Custom View' is missing in Chrome Browser.
Site as Criteria in Business Rules
Hi, I need to set Technician (or Group) for a Request automatically based on eather "Requester Site" or "Region". Also Additional Fields imported from Active Directory would be OK. How can I do this with Business Rules in SDP 8.2? Note! Department is not an option. Regards lakend
Changing the date submitted
Hello, I would need your help to change the date of resolution of a request in Service Desk Plus, but it is not an editable field. How can I make this change? Acknowledgements, Tatiana Bomfim
Purchase Orders
I've run into an issue when using the Purchase module in Google Chrome. After you have selected your vendor and you go to the Products selection, in the -Choose Product- field, the items are not in alphabetical order, but seem to placed in the order as they had been entered in the system (e.g. The item on the top is the first item ever entered and the last item on the list is the last item you had entered). This doesn't happen in IE, but IE doesn't like me. Thanks
servicedesk plus dashboard customization
hello great ones can the servicedesk plus dashboard be customized ? if yes how do i do it? thanks...
Get A Listing Of Catagories, Subcatagories and Items
I need to get a report or listing of our setup of catagories, their subcatagories, and items. I am not interested in incidents tied to them, but more of a way to get everything we have programmed into the system so we can review what we have. There is a tree view in the system, but I would like way to have this in a report format or print out. ver 8.2 build 8201, mysql any help is appreciated
Change SD listening IP and Port
Hello all, I am having a windows 2008 server. Have assigned two IP's. The monitoring System is on one IP and Port 80. Now i have to change the Service Desk to listen on second IP and Port 80. What is the command or configuration file to change to implement this?
Desktop Central Integration with Service Desk Plus
I have enabled integration with Desktop Central for Service Desk Plus and enabled the Software Deployment integration. To my understanding this should add the option to install software directly from an incoming request somewhere, however i do not see this option. What should i expect to see from enabling this integration feature?
Work Log
Would like to see the following changes in the Work Log section. I'm not sure how everybody else uses, or how you are supposed to use it, but I use more as notes for the tickets I am working on. More Formatting options Ability to view the work logs without having to open them like we used to be able to do Have the date pre-fill to today's date instead of having to select one all of the time Have the option to include the time taken to resolve or not ability to remove all the options to charge
SDP License Management: Downgrade right
Hi All, when building the Software balance it would be good to be able to enter also the downgrade relations. E.g. I have Windows Server 2012 Licenses, but since I have not upgraded them, the 2008R2 servers are still under license, since I have (in Volume Contract) the right to downgrade. Similar to the minor version joining, it would be good to be able build a downgrade relationship and to assign downgraded licenses. Thanks and kind regards Thomas
The select technician list is blank on request page
Please see the screenshot, the SD admin can see the list, but technician can't.
Problem while discovering the workstation
Hey, I am trying to network scan cisco aironet AP's. They are ssh and telnet accessible so I know the credentials. Though every scan I do gives me the error "Problem while discovering the workstation" and there is no extra error information about it. Can anyone help me out on this one?
User priviledge: "Adding Requester" issue ..
Dears, I've created a new Role named "Operator" in SDP 8.2 , and I'd like to disable the "Adding Requester" function for Operator group's members. For this, I've already un-checked "Adding Requester" box in Advanced Permission for this new Role. When user creates a new Incident request, he still can choose Requester and when he add the incident, the below message is shown : Error Message: "Request does not fall under your permitted scope. So you are not authorized to update the same" The problem
import csv vs distributed asset
what is best, to import a zip file from distributed assets or to import them as csv, and what is the difference?
Error with Group and Technician dropdowns in
Hi - When using IE10, the Group and Technician dropdown lists have all entries duplicated (see attached screenshot). Also, the Group list is unsorted. Additionally, when a Requester is added to an incident, any information selected in the Group and Technician dropdowns is reset. None of these issues occurs when using Firefox. Thanks! Jacob
cost per category
hello i would like to know if i can assign for each item in the category/subcategory a cost cause work log can't give the exact cost for the work done by a technician, for example if a fix needs 30 minute and the technician takes 2 hours he will be affecting work in a negative way while his work log will show good results. hope i was clear.
Scheduled Report for User Logon History
Is there a way to make the "User Logon History by Computers" report to scheduled a monthly report base on "logon or logff" and "last month"? Currently using "Desktop Central 8 Build 80234 PS: i can't locate the "Desktop central" in the forum section, so please do move this topic to the correct one if it is posted in the wrong place. Thanks, Douglas
Service Desk Plus Free and professional do Service Desk. How export incidents??/
We have a version of Service Desk Plus Free installed on one machine and would like to export incidents to the professional version of Service Desk Plus. Version gfree : 8.1.0 biuld 8127 Version professional: 8.1.0 biuld 8121
Unable to paste image in resolution using chrome. 8.2.0 Build 8201
I believe in prior versions I was able to do this.
Feature Request: Increase the size of the Notes window on Requests module
On the Requests module, I have enabled the Notes column so we can easily see which requests have notes. When you click the icon, it opens a small window with all the notes. The window is too small and makes viewing a ticket with lots of notes a little cumbersome. Also, any line breaks that were entered in the notes are not enabled--all the lines just run together in one lump piece of text. When viewing notes where the user entered some steps to follow, it makes identifying the steps incredibly difficult.
bulk attachment
Hi there, This might be useful: allow bulk attachment when attaching documents to assets. this will save us some time if we need to attach several documents to a single asset at once.
Allow technicians to link requests to Projects
It would be great if technicians could link existing requests to specific projects under the project tab. This will allow PMs and service delivery managers to quickly identify all pending requests for a specific projects. In ITIL, a request for service should be tracked as a service request and not necessarily a task. Tasks are great but when a task is assigned to a technician from a different team or a different part of the organization, it should a request and not a task since PMs can't necessarily
Error in upgrade process 8127 to 8200 - Error:ZIP file must have at least one entry
I attempted an upgrade of a new instance of ServiceDesk from 8127 to 8200 and received the error below: Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request\Feb2013 Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request\Feb2013\4 Apr 28, 2013 11:35:38 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]
Manual Scan of Windows PC will remove all Software (8200)
I am actually reviewing all Machines in my inventory. When I start a manual scan of an existing machine, all installed Software packages are removed from this machine. The normal daily scan does not react like this. In fact this is fatal since all my Software inventory got lost! Kind regards Thomas
DotnetNuke - Service Desk API - Authernicate
Hi, One company has been asking me if it is possible to create a Custom Authentication Provider for DotNetNuke that uses Service Desk Plus. Is it possible to authenticate Requester Self-Service Access Details by passing the Username and Password to the API and if successful return the requester details ? Best regards, Valdi Hafdal URL : http://www.valinc.net Add-in for Support Center Plus : http://www.valinc.net/scp Add-in for Service Desk Plus : http://www.valinc.net/sdp
Schedule Requester CSV import
Hi, I wish to be able to import requesters via CSV on a schedule. I've set the option CSVUserImportSchedule to 'true' in the GlobalConfig table, as per the information in this thread, https://forums.manageengine.com/topic/scheduled-import, but the Schedule CSV option is not showing anywhere under the Admin panel. I'm using 8.2 8200 and have even restarted the server that SDP is running on. Is there something else that I'm missing Adrian
Notifying Technician Template
Hi sometimes replys are not made by the Requester but someone else. If this person replys the technician is not able to see the "real" email adress (name would be enought too) of this person. Is there maybe a workaround for this issue? Regards Julia
Allow a Group of Requestors to Create Purchase Orders
I would like to give Requestors the ability to create Purchase orders. I do not want my IT team to get into the habit of creating Purchase Orders for the entire company. Not all POs are IT related.
Reply form doesn't expand the Description box vertically
Hi there, When replying to a request (both on requester and technician view), the "Description" box is very narrow. When I maximized the window, it does expand horizontally, but not vertically. This narrow view is very inconvenient, especially when inserting some screenshots and need to constantly scroll up/down and the added image can only be viewed halfway due to the narrow field. (full image still visible after posting, not during composing) Is this a known issue?
Bulk closure of Incident Requests
Hi, We have in excess of 5,000 incident requests that are sitting in a 'Resolved' status as opposed to being closed. Has there been any development since the below forum post with being able to close requests on bulk either with or without notifying the requester? Can associated tasks also be closed? https://forums.manageengine.com/topic/closing-multiple-requests-without-notification Thank you.
Request Summary on dashboard
is there any way to make a Request Summary report like the one on the dashboard for a custom timeframe ? need to make one for a hole year with months or weeks as column/dots, see picture in attachments - Cyruz
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