Contract Expiry Notification
Hi everybody We are trying to use the "contract" part of ManageEngine ServiceDesk Plus. I have created many contracts, and for each contract, i give a contract ID ( compulsory area ) which is an internal contract number. I also have created some contract expiry norification, whith some informations send to the contract's responsible. When the responsible receive the notification in his mailbox, in the area "Contract ID", he does'nt see the contract number which is specified in the contract created,
Full data model
Hello guyz, can any1 give me a full data model for SD+ 8.0 Enterprise? Yeah, yeah i know what it is contains over 9000 tables. It doesnt matter. Just give it to me already. Thx a lot.
Can change the service account from LocalSystem to another account in windows?
Dear Support Team, While install ServiceDesk Plus, it use LocalSystem account to start the SDP service on windows. Can I change this LocalSystem to another managed windows account for start up the service?
Spellchecker language
Is it possible to change the language used by the spellchecker to UK English?
using sites or not - advice needed
Hi, I am currently in the process of setting up SDP and so far i have created a "UK" region and 5 sites for our various branch offices. When i import requesters from AD i have ticked using office and department. So up until now it is looking alright. but i am wondering if i really need to use sites and if i by not using them can simplify the setup Basically when i add in licenses i do not have a need to allocate it against IT Department in site 1. My need is just to allocate against the IT department.
Last scan information not available for the workstation
I'm trying to to an asset scan for a new laptop that I put into manage engine. The firewall is off and manage engine isn't reporting that it can't see it just that it can't pull any info from it. I haven't seen any other reports of this issue so I'm unsure how to trouble shoot since manage engine can see and at least partially communicate with the laptop. Here are the screen shots of what I'm getting. I'm on build 8021. Any assistance will be appreciated.
Delete workstation
Deleting workstation from Asset list takes over 10 minutes. ServiceDesk 8205/8208 on Postgres. Windows 2008 R2, 4 cores, 16Gb memory Any script/configuration to speed this up?
Licensing per core in Asset Module
In the asset module I can only assign licenses per processor, server, mailbox, or seat. We need to be able to also assign them per core. Microsoft is now selling licenses this way and I don't have any way to track this in SD.
Notification for unassigned (No Group) tickets after x minutes.
We have a support group email yyy@domain.com with auto-forwarding set in exchange to xxx@domain.com which is the Group email of xxx Support. When the ticket arrives its left unassigned and not with the xxx Support Group. Is there a way for me to set an email notification for unassigned tickets (Not assigned to any group) after x minutes? Same option with the Send notification when a requests in this group is left unpicked, only this applies to tickets with no group assigned initially Thanks
Group Mail Settings
Hello, Need some advise if this is the best way to address this problem. We have a Support Group called NOC which handles all escalations and major incidents. The group email setting in SDP is set to NOC@domain.com. The NOC however is also the same team that handles b2b related incidents which are sent to b2bsupport@domain.com. Within Exchange there is an auto-forward rule for b2bsupport@domain.com to go to NOC@domain.com. If I update the Group Mail Settings of NOC to include both NOC@domain.com
PO - Please Approve Custom Email?
I would like to be able to customize the email sent from the PO module when requesting approval, is this possible as I can't seem to find out were to do this. Currently it looks like this, it could use some work!!!! Click the below link to approve this PO : http://myserver.com/POApproval?dId=TdRCIGihBN8F717QRA8ZHxYivhpcM8DtWk9p8BgAQJdbV0VNhNQjtrVbrLpjIoqb&app=76_-23_-119_-43_122_-95_-27_110 Description : PO# 6 has been modified by
Help to change below report to SQL query
Hello, I want to have a report with detail below in a query, so that I can use this query directly to Servicedesk database, the reason why I ask this question becuase the built-in request exported to xls file have many merge cells thus I cannot use this file to filter or add formulas more. Display column: Request ID Shop Code (this is new field I have added into my request template) POS Area (this is new field I have added into my request template) Subject Category SubCategory Created Time Completed
how to remove a menu
Hello dear ManageEngine community I need to remove some of ServiceDesk plus features like Purchase, I need to remove it from top menu on the header. is there anyway I can do that? Best Regards
Servlet API get resolution
Is there any chance that in future version Servlet API would be enriched with new fields for retrieving request details? Specifically, I need to get request resolution from few ouf our companys systems integrated with SD+. Unfortunately, migrating to REST API would be time consuming and risky, as those systems would have to be gone offline and reimplemented. Is there any chance in including this field in future releases? Best regards, KG
Images in Reply Template SDP 8114
Hi, Is it possible to add images in the template response ServiceDesk Plus? Thanks, Mauricio
CAB Template
Hello All, I've been looking extensively online and have not come across anything remotely close to what I am trying to do. Is there a way that I can modify the CAB, New Change request template? There are certain fields I'd like to remove that are not custom, etc. Thank you.
Error when update servicedesk 8027 to 8100
Hi, I'm trying to update ServiceDesk from version 8027 to 8100. In the process, in the process, an error has occurred: Migration has not started as Data is Improper. Some default product types [Software] ins not available. So please contact the ServiceDesk Support team. The installations have this upgrades: 7600.0.11.0 7600.2.0.0 8000.0.27.0 Any suggestions? Regards
Tasks
is there a way to bulk add tasks from a csv file?
Change value in a text field under Incident - Additional Fields
Hi All, In ServiceDesk Plus, we have set up custom pick list style text fields in Incident - Additional Fields for our template. The field contains a list of branches. Over time, phone numbers and site names have changed, but we cant seem to find a way to update this list in the database back end. Is there any way we can update these Additional Fields in the database?
Automatically email certain technicians with certain critera
I'm looking for a way to have certrain requests tickets automaically email specified technicians. The basic notificatons don't look like they will work for me because I can't seem to specify the criteria. For example if a ticket has the subject line lf "X is down" I would like that ticket to be emailed to specific technicians. The only thing I can see in the notifications area is the ability to change the template of the email that is sent, not the critera for when the email will be sent. Is there
Creating a support ticket from my website to supportdesk plus
Hi I would like to add a feature in our website for my customers to create a support ticket, which is then sent to support desk automatically with all the support details. Thanks Niru
Advanced Search Options for Requests
Is it possible to do an advanced or fussy search in Requests? I would like to have the ability to search using key words for example System Performance Slow. If I type System Slow it will not return my call but if I search System Performance it will return my call. Is it possible to do an advanced search using special characters? Thanks
PO process
hello i would like to know if there's a standard for the PO process in ITIL with good known procedures so it can be implemented in any company, and is there any way so that the PO approver can attach files to the PO when approving it thank you
Jump to link to AD Manager
I am running Service Desk Plus and as of today purchased ADmanager. In the Jump To on Service Desk Plus it has ADmanager, but it only will open a page not found. Is there a spot to configure the location on my server for ADplus in Service Desk Plus?
External Access / IPs non locals (SD)
How i configure to access the SD with a ip non-local?
ServiceDesk Plus
Hello, I am using the licensed version of servicedesk plus 8.2.0. Whenever i am trying to login, Authentication Required page is opening up and i am selecting cancel option. Then the servicedesk main page got loaded and where i can give my credentials and do domain selection and able to login into the portal. So please check this one and assist me further to do any changes from my side for the servicedesk with the domain page to get load first. Regards, Rajeshkumar Srinivasan.
Menu transparency
Hello! We have a problem with transparency of Action menu in the Russian interface. In English all is OK.
External Access
(ServiceDesk) I'm trying to make settings so that it becomes a handy tool to my affiliates 'external', trying to make a connection outside my local network, but am having problems in this regard. how do I set up an external connection?
I need help with email settings (Gmail) to configure the incoming mail
What is the correct settings to use the Gmail mail with servicedesl plus? I have the email in the cloud Google Apps
LDAP - Multiple search bases for one server
After speaking with the support technician, I have come up with the following solution, that should satisfy this request fairly easily: Change the “Domain Controller” field, so that it IS NOT required to be a unique entry Change the “Base DN” field, so that it IS required to be a unique entryBy doing this, the same LDAP domain controller can be used multiple times for the import of different base DNs. This is important for my organization because we have 1000+ OUs; however, my business group is only
How to reset SD+ db.
Hello All, WE have a trial SD+ deployment that is going to go live soon. Could somebody tell me how to purge all of the requests from the queue? Best regards, Bertalan
Status search email: RUNNING ??
I have a question about the Service desk plus. I setup an email, but in the settings appear "Status search email: RUNNING". what does that mean?
'Email the Technician' is not working for request
Gents, I found the following issue. If I send 'email the technician', there will be no any history about this message in the request. It's a BUG! Helpdesk email is added into CC field by default, but this mail is not added to the request. Please check and fix. SD 8206. Thanks
how to activate service desk plus license ?
hi, i've two questions 1st: how i can activate SDP license ? 2nd: if i install SDP with SQL Server 2008 R2 it's performance will be better than local DB, any any required steps in ME or SQL ? thanks,
How to Install Service Desk + Sql Server 2008R2 Express
I try to install Service Desk 8.2 and Sql Server 2008R2 Express like you manual on your site but have broblem. 1) Install Service Desk 8.2 2) Install Sql Server 2008R2 Express 3) Go to C:\ManageEngine\ServiceDesk\bin and open changeDBServer Server Type - Sql Server Host Name - hostname my server Port 1433 Database - name database UserName - sa Password - password (sa) And check, tables was created servicedesk. telnet hostname my server 1433 -- is working wall. But when i try to start service
Remove deleted users from requester list
Hi, I would like to know if there is a way to have users removed from the requester list once the account has been deleted out of Active Directory while still retaining there history of jobs etc as we have a very high turn over rate of staff.
Nested categories
When a user logs an incident I want them to be able to pick a category and sub-category based on what type of Service Category they have selected. For example, for IT I would want them to see Categories such as User Administration, Computer Issues etc. And for Business Management I'd want them to see categories such as Purchasing. I don't want each of these two Service Categories to see the other's categories. i.e. I don't want Business Management to have the option of selecting User Administration.
Automated Password Reset Tool & Generator
Hi, Was wondering if Automated Password Reset Tool & Generator comes with the enterprise edition, or is this a chargable add-on? Regards KEith
How do i set up alerts for Printer Marker Supply Level?
How do i set alerts up for Printer Marker Supply Level?
Requester cannot view resolution to his own ticket
Requester is getting "Request does not fall under your permitted scope. So you are not authorized to update the same." error when attempting to view the resolution to his ticket. Earlier, this ticket was manually assigned to a group by me (admin) because the template did not have a group set by default. How can I allow the requester to view his ticket again? ManageEngine ServiceDesk Plus 8.0.0 Build 8015
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