Enable "Pass-through" Authentication V2
Good afternoon. Earlier "Pass-through" Authentication worked without problems! Now it does not work! The request to developers to lay out the step-by-step instruction how to start this function or to correct the mechanism that "Pass-through" Authentication it was easily adjusted!
Error while upgrading "Some default product types [Printer] is not available"
Hello, while upgrading from 8027 to 8100 got the following error: "Migration has not started as Data is Improper. Some default product types [Printer] is not available. So please contact the serviceDesk Support team" run the following query: select * from componentdefinition Componenttypeid;Componenttypename;;Description;Resourcetypeid;Resourcecategoryid 1;Computador;;Computador de Secretária ou Tower;1;2 2;Portatil;;Computadores portateis;1;2 3;Impressoras;;Impressoras;1;2 4;Digitalizador;;Scanner;1;2
Multi currency
Idea for Multi currency to use in ServiceDesk plus(Purchase, Asset cost and depreciation, Contracts...etc), the currency rate updated automatically from internet (Bloomberg, Reutures,..etc )
Trouble Migrating from 8125 to 8200
During my upgrade from 8125 to 8200 the process eventually ends with the following message: "Sorry, uninstallation is currently not supported." What log files can I provide to try and troubleshoot this issue? Thanks.
Hotfix 8212 released
Dear Users, Hotfix over 8200 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html ServiceDesk Plus 8.2 ReadMe New Features in 8212 (Released on: 17 September, 2013) SDF-52310 : Group Notification - Notify the selected Technician in the group for the following operations of the Request. PickUp Assign Merge Link\DeLink Problem Associate\Dissociate Change Associate\Dissociate Add\Delete Attachment SDF-52415 : REST API support
Failure when trying to update from 8203 to 8212
Hi, When I am trying to update from build 8203 to 8212 I am receiving a failure message and having to rollback. I have attached the logs so can someone please take a look for me and let me know what's going on. Regards, Damien
Notify about new Announcements
can we send a e-mail if a new a Announcements is made :?:
delete resource
hello when trying to delete resource in service request designer i get "cannot delete, asset in use" how can i find out what is using it so i can be able to delete it
Problem on Task Link in notification email
Dear Support Team, My customer using SDP 8.1.21 and facing the problem about the link in email. Technicians who have assigned the tasks and get the notification email but when they click the task link in e-mail, they see the log-in page which not complete pages as in the attach image (while the incident link in notification email is okay). please help to solve this problems. Best Regards,
Scan on Startup
We've installed the agent in a workstation and it was successfully added to the CMDB by scanning the IP of workstation. Scan at System Startup is enabled but when the workstation is restarted, it doesn't seem to be scanning the workstation and the Last Scan Date is still the time it was added to the CMDB.
View Requests by specific Requester doesn't work
When I go into Admin>Requesters and click on a Requester; then click "View Requests", it never shows any requests by that requester. No matter which Requester I select and click View Requests, it says "No request found in this view". Am I doing something wrong? Please see screenshots below.
Pass-Through enabled but still getting logon page
I have pass-through authentication enabled however users still get the logon page. The system successfully created a computer account in the domain and I get no errors when enabling this. I have also added the URL into the Intranet zone in our IE settings. Any ideas??
Request ID - Can I customize this?
Is it possible to customize this? It started at '300' on our system but I would like to be able to edit it to so that it starts with the year. is this possible and where can it be done, if so? Many thanks.
ServiceDesk Web
Can there be a single sign o to the web client. Does the user always have to enter credentials
Replies to tickets not received in system
All replies that are sent by the user to service desk (replying to e-mail conversation) are not showing up in the conversations. Also the technicians are not receiving e-mails that someone has replied. We have started and stopped fetch. there were no error logs stating any issues with fetch. The e-mails go out they are just not seen when they come in. I have checked exchange and there are e-mails sitting in the service desk mailbox. (i assume fetch delete these when picked up) Not sure where to start.
Backup failed
Hello, I'm processing an upgrade of our environment from 8109 to 8212. The problem is tha we're unable to perform backup of the 8121 to 8200, below is the error: Please wait ! backup in Progress................... 0-----------------------50------------------------100(%) =======ERROR = *Invalid object name 'ARC_ServiceReq_1801'.* Query = SELECT max(W ORKORDERID) FROM ARC_ServiceReq_1801 ERROR = *Invalid object name 'ARC_ServiceReq_1801'.* java.lang.Exception: Unable to get the data from [ARC_ServiceReq_1801]
Change Popular Solutions area
Hi, I want to know if is possible to edit the Popular Solutions at the home page:
Querying history of Servicedesk from database using T-SQL in SQL Server
HI Team We use ManageEngine Servicedesk as our ticketing tool. I want to get a report out of the service desk in which I need to know any request on which I have ever worked upon. Whenever a request is assigned to us or we forward it to other group, each activity is stored in database and is available under history tab of the request. Can you please let me know what is the name of this history tab table in database and which columns are used to store information of technician who worked on the request.
can't delete resolution no matter what the request's status is
I did a test: Guest submit a request Administrator open the request details (status stays open) click Edit button, put some text on Resolution section and click Update request button confirm that the text is visible under Resolution tab click Edit button, delete all text under Resolution section and click Update request button the previously entered text is still visible under Resolution tab under Resolution tab, click Edit icon delete all text and click Save button a pop-up box appears with this
ID Field changes in Changes Module
Hi Seeking for the historical registers, We found that the ID field had changed, from a value of 1964 to 2247 immediately. We want to know what's the reason of this change and how we can correct it, for to avoid confusions whit the registers. Also, we have examined the data base and it presents the same trouble. Attached at this message, I send you a screenshot with the issue in question. Thanks for your attention. Best Regards. Diego Castro. Bogotá D.C.
Changes modules FAQ
Hi At this time, in the changes module, the approval status is not being changed when the recommendation is approved by owner. I wonder what's the procedure to follow for update this status when approval is carried out. Thanks for your attention. Best Regards. Diego Castro Bogotá, Colombia.
Cert Error when pasting from clipboard
Hi, Running into a strange issue with build 8205...when we try to paste data from the clipboard into the "Description" field of an incident, we receive an error "Failed to validate certificate. The application will not be executed." "Name:" is shown as "PrintScreen." The extended Java info is here: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: java.security.InvalidKeyException: Wrong key usage at sun.security.validator.PKIXValidator.doValidate(Unknown
Adding "description begins with" Spam Filter
Hi, I noticed an issue when trying to add a "description begins with" spam filter. Once I add the filter "description begins with ...", it shows up properly. See below: But once I click save, it changes "Description begins with" to "Description ends with"... I've found that after doing this, I can add a "Description begins with" filter again, and then it keeps after saving. But then I have a "Description ends with" and a "Description begins with". I am using SDP Version 8.2 Build 8211
edit scan script
hello how can i edit the scan script ae_scan.vbs so that i can set manually the IP of the server that will receive the data
Custom Field Label Translation into Russian
Good day, I have a number of custom fields configured for service requests in English and would like to translate their labels into Russian. Is this possible? I know that data entered in the fields is untranslatable, but I would like to have the labels change based on selected language. I've looked in the Admin > Translations and can find the custom labels in the English search, but I cannot seem to figure out how to add a Russian language translation for them. Any help you can provide would
Work Log Report
Hi to all, I was wondering how to create a report for Work Log (By Technician and By Group) having work logs from Requests, Problems, Changes, and Projects (that are open or closed) for a particular date range. The reports available are taking into consideration only requests. As I understand this could be possible with a custom report. My problem is I do not have the necessary programming skills to create one. I am using Servicedesk Plus Enterprise 8.2.0 Build 8207 with the integrated MySQL
Clean up workstation scan history display
Can we get the Workstation scan history display cleaned up? We get LOTS of lines that never ever change.. it displaying HUNDREDS of lines that show "Scan Status : SUCCESS (No Changes)". I don't care if the status doesn't change on a sucessful scan.. I only care about then things change. Can we have an option to hide all the sucessful, no changes scans?
Problems with button, with new install
Hello I have just installed the free version of this software, and I have having some problems with the button, as well I click on them, nothing happens. So, the new request, close, pickup etc etc, all do not work what so ever. Can anyone help? Thanks Andy
Service Desk is unable to send mail to any other domain ID, other than configured domain mail ID
Hi All, I am facing a problem regarding mail server on service desk plus. Actually I have installed service desk plus 7.6 version. and I configured it abc@mymail.com( just for example). Now I can received ticked, and send mail to any people in mymail.com but unable to send or forward the same mail to other that mymail.com users say for example xyz@gmail.com. Is any one can help me in this regards. Speedy solution is appreciated. Thanks in Advance With Best Regards Mrityunjai Kumar
support transportation
hi i have a quastion : is there any way to support transportation system of my company with the servicedesk plus? i want to define all part of the cars and all of the support that needs by these cars , something like carwash , changing oil and etc... .is there any way and is there any company that use the software as a support transportation? thanx
Migrate Service Catalog from TEST instance, to PROD instance
hi, we have here 2 instances of Service Desk, Test and Prod. is there a way to migrate a service catalog, o template from test to prod?? thanks! Pablo.
Revamp of Categories, Sub Categories and Item
Dear support, I am preparing to update the Cat, Sub cat and item fields within my ME installation in order to have a completely new set of data. My most pressing concern is whether the changes that I make to ME will overwrite the old data. Secondly is it possible to perform such a task using an import (e.g. from a CSV) and if so do you have any resources on how to accomplish this? Thanks in advance,
Project management module enhancements
We're using SDP Enterprise v8200 and so far we're impressed with the project management module. I would like to make some suggestions: Streamline the way we view and manage tasks. When you click on a task to view it, I feel like I get a little lost inside the project. And it's a little confusing to get back to the main tasks. You can't click the back button brings you back to the project's Details tab, so you have to re-click the Tasks tab. It would be nice to close a task without having to open
SNMP poll, please post your experiences
As it seems I am the only one that has posted a problem with snmp, I either assume that it works for others or no one else uses/cares about it. It also seems this is not a priority for SD team, even though they have acknowledge to me that it is broken. So if anyone cares to answer, please do. 1. Are you able to scan and have SD remember SNMP only devices (printers, routers, firewalls,whatever..) 2. If so, are the devices set to "public" for their community names. 3. If so, is your version an upgrade
Active Directory not view able.
We have used the same account to pull users from AD into ServiceDesk for a while now with no issue. However we recently realized that new users are not being imported, so looking at the AD import section, everything looks fine, I go to import and SDP doesn't show me an containers from my AD to select. Hitting refresh has no affect. I even tried using my own Domain Admin credentials to import and still the same thing happens, nothing is showing up in the list to pull from.
Grant users access
How do you give users the ability to create a ticket or make a request for help
Arabic user manual
Can you provide your customers with user manual Document with Arabic version ??
Error when server starts
Hi When I try run Service Desk Plus Server, I obtain this error: No se pudo encontrar C:\ManageEngine\ServiceDesk\bin\jndi.properties Server is starting. This may take a minute ... This evaluation copy is valid for 28 days Could not create connection; - nested throwable: (java.sql.SQLException: Network error IOException: Connection refused: connect); - nested throwable: (org.jboss .resource.JBossResourceException: Could not create connection; - nested throwabl e: (java.sql.SQLException: Network
Create Request View for Request Logged Today
How can I create a view of requests raised today, i.e. filter out any older requests? This view will need to work every day without changing the "created time" filter each day.
SD update from 8110 to 8212
Dear sir or madam, we are trying to update version 8110 up to 8212 in the following way. 1. Update Version 8110 with updatemanager.sh to version 8121 by package ManageEngine_ServiceDesk_Plus_8_1_0_SP-0_21_0.ppm 2. Run full backup of updated version 8121 with backupdata.sh. 3. Install ManageEngine_ServiceDesk_Plus_8121.bin apart. 4. Restore backup data from point 2 on newly installed version 8121. I must say we succeeded so far. Then we are trying to do the same way to update version 8121 to 8200.
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