table auditgroup over 10 millions record
Hello, I found that table auditroup contains over 10 Million of record with only one field "auditgroupid". Can I delete all of them?
Service Catalog Form Designer
Hi, Under Admin->Service Catalog->Form Designer, is there any way that i can make the Resource fields that I added mandatory? We want all the requesters fill in the fields that we require before they submit the request. Best Regards, Nicole
Report per month
Hi Guys, Tried already the custom report but cannot get the desired output. Would like to request if you could give me a SQL query on the following bases below, the report should display the: <Technician name> <Group> <# of tickets assigned to the technician per category> <Total number of tickets per category> <Category (i.e., System, Network)> ...the report should display an output per month. Thank you very much!
No Support Response
On the 17th March I made a support request 7038564 But so far we have not received any response from support at All!. We have only been customers for 4 weeks and I cannot believe this. For a company selling support software, being unable to respond to a ticket is not a good advert for them (or their products). Frank Smith
New requests do not use correct site name
Hi, I have been trying to configure the self-help portal, but when I log requests the site field gets populated with the incorrect site. If I check the requestor details I can see that the site has come through properly from Active Directory but for some reason every new request always places the incorrect site name. I have tried with several different users and haven't had any success. Can someone advise how to get the site field in new requests to pull the data from the requestor? thanks
Now that ServiceDesk Plus is Free (Unlimited Techs)...
1) Will there be any refund/credit for those who recently paid for subscriptions? There is a big difference between what I recently paid and $30/ tech. 2) I'm guess you went this route to compete against the other free IT Help desk apps, but will you also be taking their business model of selling ads? 3) Will the free version be perpetual? I grabbed a licenses but it says it expires in one year. Or is this more of a "One year Demo" (BTW: I would be happy to apply that 'credit' towards getting
Change Workflows in version 9
In the change management workflow in version 9, is there a way you can configure it so that the change manager is not required to approve at each stage of the work flow to get to the next stage? I can understand for larger companies that all those approvals within the work flow stages might be necessary, however in smaller to midsize companies, it might be too cumbersome for a change manager to have to approve a change in 6-7 different times to complete a change. Thanks. Phil
Purchase Order can't be approved :(
Hi, I can create a purchase order, I can work in it, but even as I am the system administrator, I can't approve it:( Do I miss a field or special mandantory operation? Thanks in advance! Regards Philipp
REMOVE SUPPORT TAB
Hi I found some discussion about Removing SUPPORT tab Any progress about it? We have Technicians just replied/communicating with users and they don't need to see Tel Nr of ManageeEngine, Forums, etc. They just need to know if any problems - call to Admin Also the same about FEEDBACK, LICENSE,HELP links at upper right place. Dmitry
Office Serial number
how I can find serial number of MS Office? Service desk finds serial numbers of Windows, but in Office is only product code. We use office 2010 and 2013.
Request Catalog - Attachments
Hi, I have created a 'Service Request' within the 'Request Catalog', and i now need to add an attached form which needs to be completed. Is there a way to add an attachment to a service request for the customer to download and complete? Thanks Andrew
Backup schedule
Im running SDP 9.0 Build 9003. When i try to change the backup Schedule time it is Always reset to 9.15. All the other parameters can be changed exept the tim.
Service Catalog Form Designer
Hi, Under Service Catalog-> Form Designer, is there a way to make the Resource Fields that I added mandatory? We want all the users who submit such a request to provide the information we require, If they don't fill in the required fields, they will not able to submit request. We are using ServiceDesk Plus 9.0 build 9003. Best Regards, Nicole
Scheduler - "Move requests to unassigned state" doesn't seem to work.
Hello all, We want to create a scenario where if one of our technicians calls in sick for any particular day his/her currently assigned tickets go to an unassigned state using the scheduler. I've tried configuring this however when I select the "Move requests to unassigned state" and click the Save button, it doesn't appear to actually save or work. We're currently on version 8.2.0 build 8211. Any help would be greatly appreciated, thank you
Is it possible to post file as attachment using Http post API available with Service Desk?
Hi We are creating a ticket in Service Desk using Http-post URL along with content. This feature is working fine. But when I try to post file as attachment using Http-post URL . We not able to see attachment in Request. Please let us know, Is it possible to post file as attachment using Http post API available with Service Desk? -Rama
EMAIL issue
HI Support, I am having problem with email alerting.There is no problem with mail server setting, i received a test mail. But cannot configure the email notification. Here is the screen shot. The error message is "java.net.SocketTimeoutException". or Unable to connect to the mail server. Please check if the Mail service is running on the specified port. Many thanks,
Survey Questions - Examples
Hi All, Does anyone have any example questions for my survey? Thanks
Option to make description field non visible to users in service catalog
There are a lot of service templates for which users have to choose just some resourses from the list and they dont need to set the description. In this case this large wide field just occupies free space. Is it possible to make description field non visible to users in service catalog?
Upgrading to SDP Build 9003
I have been running Live with SDP Build 9000 and would like to upgrade to 9003 but every time I download the upgrade file and try to run the UpdateManager, an error message pops up informing me that the file is either corrupt or there is not enough disk space. I did my original download on March 13 and have downloaded a few times since then in case the file was updated. I have checked security settings and the file is not blocked by Windows. I have disabled AV software to make sure that is not blocking
Problem with SQL Database Restore
Hellow, I try to restore my SDP database, its finished with error. After first restoring, SDP service not starting Restore data log: INFO: setdbhomearg set in mappings.xml :: [null] Mar 18, 2014 10:52:50 AM com.adventnet.updatemgr.util.ConfUtils parseXMLAndInsta ntiateDB INFO: Final setdbhomearg :: [false] Mar 18, 2014 10:52:50 AM com.adventnet.updatemgr.util.ConfUtils parseXMLAndInsta ntiateDB INFO: properties sent to adapter initialization :: {jndiname=MySqlDS, name=mysql , setdbhomearg=false,
Ticket re-open after requester reply notification Re-solved
Hi, Ticket is re-open after requester reply notification Re-solved. In our roles, requester can not closed ticket, and it will be closed by system after 3 days resolved. And our requirement is when ticket status resolved and requester reply notification resolved, it will become conversation. Is possible to configure like on attachment "Closed ticket" ?
duplicate barcode
hello i need a report of all assets that have duplicate barcode or serial number
Cannot access service desk on web browser despite the ManageEngine service has started.
Hi, I am trying to setup a test environment on Windows 7 with SQL Express 2012. I was able to install 8214 successfully and run it withe empty database. I was able to restore my production .data file on to this test instance. I ran "run.bat" in the bin folder to start Service Desk and I got a message that tells me, Server started..... Connect to htttp://localhost:8080/. When I open this on web browser, I get page not found message. I tried to access the same from another computer, on the same network
SLA Escalation to Non-Technicians
Will it be possible to have SLA escalation to non-technicians. Currently a violated SLA can only be escalated to a technician.
Change Templates
To help with a new Change request would like to have Change Templates that pre-fill in fields and/or restrict who can be set as the ChangeApprover. As it is any technician can create a Change and Approve it. We wish to have a Security Change Template and only allow a small specified group that can approve it. This Change template would have the correct CAB group selected plus other roles set when the Change is requested.
Can't scan ESXi 5.5.0 host
Hi! SDP Version: 9.0 Build 9003 Hosts accessible via vSphere client. Accessing its https://ipaddress shows the usual ESXi welcome page. In SDP, I've created VMware credentials. Upon scanning the server via Vmware, the following error shows up when using both credential were used: Connection to SSH Service in the workstation failed. ESXi 5.0.0 scanned normally. Error only ESXi 5.5.0 Please advise, support file available upon request. Thank you in advance.
Link Task Templates to Service Catalogue Workflow
Good morning, We are currently evaluating SD 8 Enterprise Edition and are currently going through the config wizard. We have just setup the large number of task templates required and have moved onto setting up the Workflows for each of our service catalogue entries. When setting up the workflows we had assumed that we would then be able to pick from the list of task templates we have previously setup. It however appears that we now need to re-enter each of the tasks again (in some cases multiple
Change Management
Hi, for some reason we cant remove the changeowner and changemanager from the template that we build (new template). When I remove the rol and save a popup with this message appear: "Already a Change Template in the same name is present. Please provide a different name." Other problema is that we cannot see the new roles to add to this new template. We want to add the new roles to the default template and remove the default roles. Thanks.
Import Manager field from active directory
Hi Any progress in importing Manager field from Active Directory? This issue has been on-going for a long time. We are in the process of trial using Desktop Central 8 (very nice product btw), and guess what? Manager field gets imported! Can you check how Desktop Central imports it but ServiceDesk Plus cant? regards, Ashburn
Change Feature Request: Recurring Change
Hi, I need to plot several recurring infrastructure changes however there is no possibility to do this currently. The Change has been approved but is a recurring weekly change. How can I show this on the Change calendar for our Operations team and Business as a whole? The CR should show on the calendar on a weekly basis as a pre-approved. Thanks,
Change Management
Hi I have created a new Template in Change Management in 9.0 Build 9000. I called it SDGeneral and deleted the existing one that came with the upgrade. Now I am unable to see my new template or even create new templates, in fact it is missing. I am able to see the SDEmergency template but when I click on this all I see is a blank page. Thankfully this is on a test server and not rolled out live. unfortunately we don't back up the test server. if there a script that you can sent to me or do I need
Domain Scan in Progress - Never Changes
I am having a weird problem. The status of my domain scan is always showing as 'In Progress' this is even after shutting down servicedesk, restarting the server, restarting the sql services on the sql box hosting the database. It has been this way for three days now. How do I go about stopping this since I can start another new scan but it appears even after a couple hours where it should be finished the scan progress does not change to completed.
Missing Technician in SLA Escalation List
I am creating SLAs for Service Categories, however when I choose the technician to escalate the request to I find one of my technicians is not in the list. Can someone assist me on how to resolve this?
Change Backup Upgrade Path
Trying to update our test environment fron 8105 to the latest version & the auto backup is failing due to limited disk space. Is it possible to change the path of this to a network share? Hoping to utilise a NAS for this purpose.
Updating from 9000 to 9003 Issue
I am trying to update from 9000 to 9003 and it keeps failing on me. Unexpected Error. Please click View Log>> for more details java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.adventnet.tools.update.installer.Unzipper.contextPreInstallation(Unzipper.java:311)
Assign ticket to multiple technician
Hi, I am stuck in a situation I want a assign a ticket to multiple technician base on the the category Whether its possible in service desk . Please reply Regards, Mir Amer Ali.
SLA based on blank fields
Is there a way to set up an SLA to trigger if a specific field (Priority, Category, Level) goes unpopulated for a specific amount of time? When I try to make the rule, it requires me to select a value for those fields, and I cannot type NULL. Thanks, Dave
Customising colours in graphs
Hi we currently generate a custom report that shows a table of all requests assigned to a group, with a summary stacked bar graph showing the status of requesters tickets e.g. Bob has 2 open, 10 closed etc. This is showing the responsiveness of a high priority project. It would be good to be able to change the colours on the bar graph. They currently show red for closed tickets but to us it should be green or at least gray. It is good to deal with tickets and have them resolved! Red means bad or
ServerContainer Fails Upon Startup
We're currently trying to test out ServiceDesk Plus free edition to possibly move towards this solution in our company. After much troubleshooting to get to this point when running the "run.bat" file PS C:\ManageEngine\ServiceDesk\bin> .\run.bat "Inside Change JRE" =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. . JAVA: C:\ManageEngine\ServiceDesk\bin\\..\jre\bin\java . JAVA_OPTS:
sso
Hi colleaguesPlease tell me sso function is only available for a single domain? Сan i apply it to two or three domain? Thanks!
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