internal server error 500 after upgrade from 9001 to 9010
Hi all, just thought I would let everyone know. since upgrading to 9010 I was unable to assign or pickup tickets. kept getting the interal 500 error. I was advised to: stop SDP service rename the extracted folder under \ManageEngine\ServiceDesk\applications restart SDP service this resolved my problem. thanks Russ
Issue with Deleted Technician
We removed a technician from SDP doesnt show up under technicians but the technician still receives tickets and is listed in drop down boxes. I already received an initial email from Ben after waiting 2 days for the initial response, now waiting again after running Query in SDP on the user. Anyone have suggestions, as support from ME is severely lacking
Slow Technical Support Responses
Why do i always have to wait 1+days to receive a response for any support ticket i send to ManageEngine to SDP. I am a paying customer. When you finally reply, i reply back and wait another 1+days to again receive a response.What is the deal?????
Home Page in SDP - remove/customize the Quick Create box
I would like to either remove the Quick Create box on the Home tab or customize it according to our needs. In the admin module, where can I do that?
Multi-Select Incident Field
Is there a way to create an Incident field that allows users to Multi-Select? We need to create a field that allows them to select multiple options. Any way to do that or is that feature request?
What Features you would like to see in ServiceDesk Plus in 2013 ?
First of all New Year Wishes to all of you. I was wondering what feature you would like to see us implement in ServiceDesk Plus in 2013? Would love to hear your thoughts on it ?
I'm having problems "receiving items" within Purchase Orders
For certain purchase orders, when I try to receive the item, it says "Receiving, please wait..." with the spinning circle. But it never completes the action. I could leave that going for up to 15 minutes and nothing will change. Oddly enough, certain purchase orders allowed me to receive the item with no problem. Here's the image of an item I'm trying to receive but can't. Jeff
Upgrade from 8212 to 9010 CMDB/Assets not showing Relationships
I did a stepped migration from 8212 to 8217 then 8217 to 9000 and then 9000 to 9010 yesterday. Since then we are unable to add or view relationships for Asset or CMDB objects. The message "No CIs found in this view." shows up in place of the actual related object. Screenshot is below.
Domain authentication
How can I configure that, when requester receive email from system and clicking the link, it open the current page, not the page of login. How is it possible?
business rule for not filling additional field
Hi, I created one additional field in the incident template and admin should fill this field when assigning the ticket to a technician. Is there any way to send an automatic notification if the admin forget to fill this field while assigning the ticket ?
numbers searching in 9.004 is not working.
In our incidents and service requests templates, we have added fields corresponding to numbers like customer indentification or our customer card number or keys. Lucene engine indexing all text fields excepting number fielsd. Searching for eg. "45432345" number in request history we get null response. Before upgrading we had performance problems during searching, but there were no problems with finding numbers in requests history. Now searching is quicker but has not complete functionallity. Maybe
Delete Script For Database?
We're configuring ManageEngine and somehow our AD import for requesters brought in other extraneous information that we don't need - server names, conference rooms, etc that are part of AD. Because reimporting only what we need doesn't delete the AD items that we don't want, we'd like our DBA to run a database delete script so we can reload the relevant AD entries only. Is there a Database Delete Script that someone has that will remove the relevant pieces so we can reimport? We currently have
NTLM Failed Redirecting To Login Page
I have read the three posting about this and there were no solutions, the tech just keep asking for the log files and then never posted a solution. This issue started happening to me today (02/24/2014) and nothing on the server has changed. I tried clearing my cache and updated Mozilla Firefox and I am still seeing the issues. I am running Version 8.1.0 Build 8114.
How to add/modify Change Template in "Create New Request/Incident"
It seems I can not add/remove a new template in this area? Is it true?
Notification Enhancements
We have two enhancements we would like to see on a group based level, that I believe would be an enhancement for "Send notification to group technician(s) when a request in this group is updated." We would like this option to also send a notification to the Group when a technician adds a note to the ticket. Currently it does not appear that technicians Group has anyway to be notified when the ticket is updated with a note. --- Our second enhancement for notifications we would like, it would be ideal
Custom email request templates based on associated e-mail
We would like to be able to use specific incident or service request templates when opening a ticket through e-mail. Currently, say you have two support groups. SG1 and SG2. Within SDP you can associate an e-mail address (SG1@domain.com and SG2@domain.com, for our example) with both those groups to open a ticket with the group. So if we send an e-mail to SG1@domain.com, it will open a ticket and assign the group to SG1. The same goes for the second group, if we send an e-mail to SG2@domain.com it
Database exception while discovering workstation. : Duplicate entry for key
Hello! I had problems with scanning workstations. When scanning workstation via its IP address error Database exception while discovering workstation. : Duplicate entry for key. Earlier this workstation was on the list of scanned workstations, now I can not find it anywhere to remove and scan it again. Earlier on this workstation was installed agents, after a scan workstation disappeared. Tell me what to do! Thanks
Forum bug when inserting images with IE11
I can't insert an image with IE11. The insert image dialog comes up and I can select the image and it generates a preview. But when I hit "submit".. the code does nothing. I waited for 5 mins.. nothing. Can't use compatibility settings as "nothing" shows up at all; no forum area displayed. Please fix.
Unable to delete "Change manager" field from change template
Hi! When i try to remove "Change Manager" field from change template after pressing "save" button I get an error: "Already change template in the same name is present. Please provide a different name" But we have no other templates in the same name. Can it be fixed?
Assets that Haven't Been Sucessfully Scanned in Over a Year
I am trying to identify assets in Service Desk that haven't been successfully scanned in the last year. I am trying to find old devices that I would like to remove from the system so that I am not attempting to scan those machines and they won't consume licensing. Is there a way to do this? I can see workstations that haven't been successfully scanned in the last 30 days but I can't change that value. Any help would be appreciated.
close request
Hi, collegues please advise, can i set up the request closure in such a way as to an initiator can be the last who closes and marks it?
Asset Ownership History Report
I need a report that will give me the ownership changes of our assets for a given timeframe. Some examples of the data I'm looking for in the report are if a pc is assigned to someone last week, I want that to show on the report for that week. If a pc is reassigned to another user, I'd like to see that show up on the report. I need these fields: Model Asset Tag Serial Number Resource State (DISPLAYSTATE, not RESOURCESTATEID) Previous Owner New Owner Parameters: To/From Dates
Holidays in Views
Hi, What is the Holiday purpose? When I add holidays from Admin I can't see them in Scheduler view. If I add Local Holiday for me, I can see this Holiday only for me and not for other Technicians from my Site. In Technician Availability Chart I can see Holiday only created from Scheduler and only for me. Also in Site drop-down list available only (ALL Sites, Not associated to any Sited) but we have about 20 Sites SDP 9006 Dmitry
Redirect http://8080 to https://8443
We're trying to redirect our help desk from http://site:8080 to https://site:8443. I found the instructions on this page (http://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl1) to do it but it is not working the way I need it to. If I do that, then http://site:80 will redirect and not http://site:8080. I tried changing the appropriate line server.xml to <Connector port="8080" address="${jboss.bind.address}" and redirectPort="443" and running the changewebserverport.bat
Question about Licences Contracts - Activate/Reactivate Licenses
HI, We have many softwares acquired licenses in Microsoft Eopen who want to add on Servicedesk to manage licenses and when the licenses expires (Microsoft Office 2003/2007/2010, etc). Situation: 1) We add an license using the option Softwares Licenses without fill the dates (start date and end date). I control the dates by license contracts (association license with contract). 2) When we do this action, the license that didn't have the date takes the date of contract. If we edit the license, the
error - Service Template Save failed
I am copying some templates once I have saved them in the correct category and then go in to amend the tittle (as it puts the date that it was copied over ) I get the error - Service Template Save failed please can you advise how this can be done Regards marcia
Correct Nomenclature to add Microsoft Licenses in SDP
Hi, In my company we have many Microsoft softwares licenses, I'd like to known what's the correct nomenclature and type to add in Servicedesk Plus. Softwares: Microsoft Office 365 ProPlus - pt-br Microsoft Office Access 2003 Microsoft Office Access 2007 Microsoft Office Multi Language Pack 2007 (complement of Office) Microsoft Office Multi Language Pack 2010 (complement of Office) Microsoft Office Professional Plus 2007 Microsoft Office Professional Plus 2010 Microsoft Office Proofing Tools 2003
Default Site
Is there a way to set a Default Site for SDP, so that all new requests, service requests, changes, etc, will always point to the default one, and not the "Not associated to any site?" I tried to create a business rule to allow all created requests to set the site to "Our site name" but that is not an option either. We originally were configured with the "Not associated to any site" as we had no sites configured. However, I noticed that if you want all Requesters to view all requests, you could
Disply the IP filed of an Asset in the request
Hi Is there a way to show the associated asset IP address filed in the request template? Thanks!
Task Button on Home Page
Hi support, Any roles/customize to disable button "Add New" for Task on home page? Thank you, Ali.
Prevent SDP from adding rougue workgroups and domains to Windows Domain Scan
How do I stop SDP from adding rogue Domains and Workgroups to the Windows Domain Scan? This is extremely problematic for users attempting to logon as the default domain is ignored on the SDP logon screen and users have to select from the list. This is not a desired user experience, and SDP has been doing this for years. This has become an important issue since the executives have had issues logging in to the ticket due to this.
API and Templates
Hi, Is it possible to specify what information should be returned in sdpapi/admin/request_template/ With operation : GET_ALL or sdpapi/admin/request_template/<templateID> With operation : GET I am really just looking into one value and that is "Show to Requester" Because when I query the templates I would only like to display the templates SDP has defined suitable for the requester. Best regards, Valdi Hafdal URL : http://www.vlink.is [V-Support for SCP] http://www.vlink.is/scp [V-Technician for
First Response Violated
It is possible create a report of violation of first response?
Bussinees rule for autofill Site field SDP 8215 Professional edition
Hi Team, It is possible to autofill the "Site" field through a business rule when a requester sends an email to Servicedesk Plus? Thanks, MF
Site assignment through business rule
Hello to all, Is it possible to include in the next SP for ServiceDesk Plus the option to assign a site through a business rule? It would be helpful to automatically assign the SLA and the matrix of priorities of different support groups. Thanks in advance.
Service Catalog
I am trying to find Service Catalog within the Enterprise version of ServiceDesk Plus. However, I do not see if listed under the Admin tab. Version is 9.0 build 9004. Any assistance is greatly appreciated. Thanks in advance, A
ServiceDesk Plus Newbies Only - What 3 Aspects do you find most difficult about Configuring ServiceDesk Plus
Hi All I am interested in hearing from people who are responsible for installing/configuring ServiceDesk Plus whether you have inherited it or have started from scratch. Ideally you will not have more than 6 months experience with the product. This will hopefully lead into a series of training sessions which will be available on youtube at no cost. What I would like is the top 3 things you found most difficult in administering ServiceDesk The aim of the series is initial install rather than troubleshooting
Add a Custom Change Role to a Custom Template?
Re: Change Management 1 month ago New roles cannot be added into the Template. Regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice This is a response to another post but it directly applies to my conundrum. So the question I have is how come? I have a custom template and I have the ability to create a custom change management role but not the ability to add it into my custom template? Is this correct and if it is then how come? I'm running 9.0 Build 9008.
Logo on log in & incident page display
I am in the configuration wizard and imported the new company logo. I checked on "show & use this image" and saved. I want this logo to appear when a user logs in to Service Desk plus and also throughout their interaction with service desk plus. I've saved, logged out, logged back in and seem to not be able to bring the new logo up. Is there a different place than the screen below to add the logo to bring it up on all Service Desk pages?
ServiceDesk Plus Standard
Hi I'm new to this form of support, I am new to ServiceDesk & am having a huge problem..... When I try saving settings on the Self-Service Portal I keep getting a Error 500, some sort of Java Code & that's it, but every other version of ServiceDesk is working correctly using trial accounts and doing the exact same thing. All I was trying to do was to change the default locale & currency. I've tried calling support but I think the times they are open don't correspond with the UK. I hope someone here
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