Custom views buttons on main bar (next to Pending requests list button).
Could it be possible to pull up custom views on additional buttons (on tools bar)? I have to list to often custom views or switch between my own requests and all requests. This list view behaves badly and sometimes need to open it few times to switch view. It would be better to have some more view buttons customizable on main requests view.
Reset password option for customers in administrator panel
Hi, When we send credentials for new users , we have to assign it manually and provide something temporal created by ourselves, writing the mail everytime, etc. Would be good have an option with just 1 click that reset a requester password to any ramdom string and send it automatically to the requester by mail (using the associated requester mail) to save time and get more security. Regards.
Quantity limit business rule
There is a quantity limit of trade rules that I create?
Mandatory comments every stage approval
I am just in the process of updating our Servedesk plus to build 9000, one thing thta I notice is in the stages for change we must add comments everytime we approve. This is goign to drive a lot of people crazy. Can we just approvae and have comments as optional?
Add Note (note to file) to all Changes - ServiceDesk Plus 9010
We have upgraded to ServiceDesk Plus 9.0 (Enterprise) and are pleased to find that much of the functionality we had been obtaining through custom field configuration is now default functionality available through built-in fields (e.g. Change Roles, Change Closure Codes, Status Comments). As a result, we no longer need to assign six of the 'Change - Additional Fields' for these purposes and would like to remove them from the Change templates. In order to do this, however, we need to ensure the integrity
Do you know where can I download Servicedesk v 8.1.0 Build 8121?
Do you know where can I download Servicedesk v 8.1.0 Build 8121?
Implementation of registration problems
we need start to use the registration of problems, and need include some aditional field to the template, i saw the option , additional fields for problems,i saved new fields but i do not know how view this fields in the template new problem SD V 9.0
SSO not working - Redirected on logon page
I have configured SSO under the Active Directory correctly and made the change in Windows 7 to accept NTLMv2 connection but I still can't open SDP even if I have a "successfully authenticated" in the sso log.
how to fix URL in reply template after moving to a new server
The email that techs get that a ticket has been assigned still links to an old server. How can I update the $RequestLink that is part of the reply to point to the new server?
More logic for alerting
Scenario: A ticket gets opened that has both group and technician selected. Right now the group would get an email stating that a ticket got opened for the group. A second email would be sent to the technician stating that a ticket was assigned to them. I wan logic that says: If a ticket is assigned to a group and a technician, only send an email to the technician.
I need help with a query that return all Support groups and the technicians that are in the group.
I need help with a query that return all Support groups and the technicians that are in the groups.
Updated to 9011 - No Flash
Hi Right after update to 9011 Dashboard show "No Plugin Installed" Same for IE and Chrome
Attachments
Hi, I have to delete the attachments of some tickets (about 200 of a specific group). Can I delete the records in tables WorkOrderAttachment and SdeskAttachment (join key: ATTACHMENTID)? Are there other tables I should check? Thanks
Editor Adds extra blank lines SDP
I'm using Chrome as browser for SDP. But nearly every when I copy/past something in the editor and then save it, there are appear extra blank lines after each sentence. What can i do about it, en is there a way to change the editor with a more comprehensive editor. with kind regards, jeroen
Can't convert requestor to technician
hi, I need to convert a requestor to a technician, however, when I open the requestor to edit it, I do not see the 'Change as Technician' option. Why can I not see this option?
Help setting up a test environment
I have reviewed the instructions from other posts but I still have problems. On the production server I am running the latest build and the database is mySQL I installed SDP on a test computer, the latest build, and the database is postgress How can I use a backup from the production server and restore on the dev server given there is no option with the version9 installer to choose mySQL as the database? Wayne
Change 'Notifications' section - Status Action notification listed as one notification per recipient (not one with a list of recipients)
(This post was created with respect to build 9003) We have noticed in version 9.0 of ServiceDesk Plus (Enterprise) that Change Record 'Notifications' section appearance and behaviour has changed. 8.0 build behaviour: Single notification displays with list of recipients that it was sent to 9003 build behaviour: When a Status Action is chosen with a list of Change Role recipients for the associated automated notification, and the Change Role specified is populated with users in that Change Record,
Auto populate requesters from incoming email
How do I turn this off? I need to prevent SDPLUS from taking the contact withing the incoming e,ail and make a new requester from it. I have this seeting, set to No; Allow dynamic user addition when the user is not imported in the application?
Enterprise Edition - Bulk Import of Assets
If you're an existing ServiceDesk Plus Enterprise user you might find this blog post useful. In the Professional Edition of ManageEngine ServiceDesk Plus you have an option to import assets from any of the Product Type summary displays. The example below is from the Workstation summary list and the 'Import from CSV' link is on the far right of the display: Clicking on this link gives you the option to import into the 'IT' (licensed) or 'Non-IT' (not licensed) portion of the Asset register: Once you've
Exporting configuration to new installation of ME SD+
Hi there, I'm working on configuring our new instance of ServiceDesk+, and we have a good number of custom sites, departments, etc. I see a way to import this data from a file, but no way to export it from the old system. Is there some way to accomplish this? Thank you!
Add and Manage Terminal Services Licenses on Servicedesk
Hi, We need to manage the acquired licenses on servicedesk (softwares, Cals and Terminal Services). For CAL (Client Access List) the SDP have an specific option to associate with softwares - ok. And When we need to add the terminal services licenses (Microsoft Softwares) what's the better option/category/type? The support team can help me on this situation? Default Licenses Types: - Client Access License - Concurrent License - Enterprise (Perpetual) - Enterprise Subscription - Free License - Individual
How does an asset's group get removed
Hi! We're running SD+ version 8.2.0 build 8201 and AssetExplorer Agent 1.0.12 and I'm encountering a problem with Assets (laptops, in this case) which were added to the group "laptops" but for some reason they are getting dropped out of the group over the course of a day or 2. The asset has a "success" for the last scan. Can anyone tell me how to keep the asset assigned to a group? Thanks! Janet
Incident Templates
Hi We are moving to version 9 shortly and I wondered if anyone could confirm if there are any plans to introduce groupings for Incident Templates in the same way we have for Service Request templates (through the Service Catalogue). Thanks Julie
Arabic language
When send announcement to user withe Arabic language like " صباح الخير" the user see the announcement like this " ØµØ¨Ø§Ø Ø§Ù Ø®Ù Ø± "
PO NOT PRINTING AS SHOWN ON SCREEN?
Hey Guys, Running version 7005. I was never able to get around this little problem, but it annoys me now. When we print a PO, it doesnt print as shown on the screen. I tried playing around with printer settings and stuff, but no luck. We're printing on A4. The print out of the PO does not show some of the borders. Thanks
Issues with SSDP - Standard version
Hi, I am using the french version (9.0 built 9011) and I have a problem with the Support group and Technicians not showing in the list under Users in the Admin tab. The technicians will show in the dropdox list under Requests but it won't show anywhere else so I can't modify any of them. Please let me know if there is any fix for this issue.
Ticket Trending
Hi there, I've searched the forums, but can't seem to find what I'm looking for. I'm trying to figure out a way to create a line chart that will show tickets opened versus tickets closed in order to show senior management the trending work loads. Has anyone created this report, or does it exist as a canned report? Any help would be greatly appreciated. Thanks, rsf
Service Desk Plus Training
HI, We are in the verge of implementing this in our organization. I will be the one training the technicians in our organization and will like to ask if some one can provide me of paperwork or any guide to base my training on. Any help will be appreciated. Regards,
Scan does not complete
I downloaded the free trial from the site and installed the agent in a few computers (WinXP, Win Server 2003 and Win 7). The server detected a few agents, but is not detecting all of them. Also, for Win 7X64 bit, the scanning does not get completed. If I try to install the patches through it, the patches are never deployed and there is always an error shown.
Error when assigning technician
We just upgrade from v. 8.2.0 build 8217 to version 9.0. build 9011 When assigning an incident to a technician we get this error: FAILURE :Exception occurred while performing the operation
ServiceDesk Plus Price
I've some quest. Your price on website base on one time purchase or per month/year. Thanks.
automated technician time tracking
Does anyone have any clever solutions for more automated technician time tracking in SDP? If not, is there any easy way to edit time elapsed in the event that a tech forgets to adjust the status accordingly to stop the timer?
HOW TO for a worklog report
Hello All, I need a report that will give me the a breakdown of how much worklog was entered for each module and also give a total from those values. (request,problems,changes, etc). The report needs to be broken down by technician. Time needs to be reported by day, week, month, year. Example, changes request problem Total Jane 1 hour 2 hour 3 hours 6 hours Thanks
Change Management - Add CAB via Search
Please add the ability to search for people when adding them to the CAB. We have over 1500 employees in our company and scrolling through each page is time consuming.
What if users have 2 monitors?
Hi! I have many users who have dual monitors. It would be great if there is an automated way to retrieve not just 1 monitor, but both monitors within the Asset section of SD+. We are running version 8.2.0 and Asset Explorer agent 1.0.12. Thanks! Janet
Quickly import emails
We would like to move all the email from an email box that we have been using into servicedesk plus for consolidation and archival purposes as we transition into using the product in place of a shared mailbox. The problem i am running into is that the mailbox has 40,000+ items in the inbox to import and it will only pull in 20 items at a time and check only once a minute.. So at this rate it will take almost 34 hours to import the mailbox. Is there any way to more quickly import these messages or
advise on how to track billable and non-billable time per tech on a project
Anyone tracking total hours spent on a project broken down by technician and also by billable vs non billable hours? Looking for the best way to accomplish this and then to be able to grab reports monthly.
Deleting relationships
I have a technician that has created a relationship between an IT Service and another CI. This has been added this incorrectly. is it possible to do the following without having full admin access. a. change the relationship type without deleting the relationship b. delete the relationship. I really dont want to give all technicians full admin access to the Service Desk thanks Marcia
Support group owners
Support groups have a filed to identify the owner. It would be useful if this field was a CI attribute that could be used when creating relationships. IOn our hierarchy, we have managers who have several groups that report to them. It would be useful to be able to select a manager and then from the relationships diagram see the support groups and team members managed by that managwer
Creating form for new user requests and terminations
we would like to be able to setup a form with the application to allow requests for new user adds and terminations.
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