Configure CISCO Switch
How to Configure CISCO Switch .. ?
Incident Template "Help Cards"
I'd like to request an enhancement that would allow us to add instructions for users that explains the purpose of each filed-very similar to what you are doing with your "Help cards". This could be in the form of a hover-over pop-up window- that displays the "Help Card" for that template, or a link embedded on the template that when clicked would open a help page on our local intranet. I read other posts requesting something similar and the suggested reply was to put the instructions in the "Description"
User portal
Hi, Please am looking for a way to change the user portal interface, can I get help or maybe a manual
How to edit grayed out CI types
I am trying to create a structure similar to workstations, but with mobile devices. I have tablets, phone, hotspots, and pagers. They are all cellular devices, but when I need to search for a phone number I have to go into each asset and search for the number. There is possibly two answers for this: Is there a way to make my custom fields searchable from the asset search box? How do I move my IT assets under/to a new parent CI? They are currently grayed out and will not let me change them. Also,
edybissau
Please I need you to help me, I'm interning at a telecommunications company as help desk, wanted to know more about the reports, and how to do so more practical and clear
Closing requests using business rules
Hello, We need to be able to use the business rules to auto close some requests, however we have some additional request fields that are set as mandatory for the request closure rules. This field is not available to select in the Business rule creation so this prevents the request from being closed. Please advise how this can be resolved. Thanks
Name discrepancy on Custom Widget section of Dashboard
Dear PitStop Team, I am experiencing an issue with the customizable dashboard section of ServiceDesk Plus. Currently, we have four custom widgets, but the fourth widget added (regardless of the order added) will automatically be labelled the same as the first widget. I have attached a picture to illustrate.
Report of template used for ticket logging
Hi Experts, We have several service request templates that staff can use to log their ticket. We are trying to build a report using the Query Report to find out how many times the templates are used when logging a ticket. The report output should be similar to below TemplateName Jan Feb ..... Template A 5 8 ... Template B 3 0 .... I found an old discussion https://forums.manageengine.com/topic/report-used-service-request-templates using a MSSQL that
Number field REST API
I am currently trying to edit a "Incident request" item in ServiceDesk app through REST API. I have success with text and choice fields but get a failure (similar to invalid input xml or no input found) for the number field with following xml <parameter><name>Overall % Complete</name><value>2</value></parameter> I got the name for the field from the outward json string using REST API again. {"WORKORDERID":"300204"....,"Overall % Complete":"0","Cost ($)":"0.0","Scheduled Start Time":"","Scheduled
Service Desk Don't start after a hardware reboot
I 've Service Desk Plus over a Centos 6.5 I 'n doing test to install or not in production but when I reboot the server never can access the web page The requested URL http://172.16.4.46:8080/ was not found on this server. Apache/2.2.3 (CentOS) Server at 172.16.4.46 Port 8080 I try to start manuly teh service /etc/init.d/servicedesk start and sh run.sh but don´t strat Can you help me?
notifications don't work
Hello; We have SDP 9.0 Build 9004 It was working. I don't know what happened but mail notifications don't work. I checked smtp server access by using "telnet mailserver 25", there is no any connection issue; it can connect successfully. I don't know what to check. Need to your advises guys... Regards Tirelibirefe
Problem with messages
Good afternoon, How the system manage engine servicedesk determines that the message to the application? For example there are application specialist took the message that she appointed him if he responds directly to this message, it appears in the discussion. How the system will determine which letters you want to create a new application, and which add to the discussion ?
Changing self service portal
I want to remove the link on the right that goes to the portal usage video. How would I do this? Is there a HTML page I can edit?
Asset Movement
Hi Support, I hope you can include Asset Movement feature in ServiceDesk Plus where in technicians can manually add history in the asset. ex. Asset has been moved to site A. Also, if bulk asset movement can be done through servicedesk plus for scenarios when an end user resigned all assets associated to him can be bulked associated to the new end-user. Looking forward for this feature to be released. Thanks, Ella
PO Associated Assets are Missing
Hello, When I go into any PO, and click the Actions -> Associated Assets link the page is essentially blank: This was working up until about 2 weeks ago. It seems to have broken for another technician, and now it is not working for me as well. I have tried to view the associated assets with multiple computers and with different browsers (Firefox, Internet Explorer, Google Chrome). We are using version 9.0 Build 9011 Thanks!
Purchase Module: Volume Licenses
Need to know if there are any plans on improving the way the purchase module handles volume licenses: Example of Current Behavior: *Need to purchase 100 licenses of Office Pro 2013 *Create PO for type Software; QTY=100; Price/License = $xxx.xx; Grand Total = $xxxxx.xx *Receive Items: CREATES 100 separate entries using the same volume key This is a problem because it creates far too much clutter on screen. How it Should Behave: *Need to purchase 100 licenses of Office Pro 2013 *Create PO for
Design your own purchase template
I think it would be help, if you can design the purchase template and process. Patrick
Business Rules for 9016
Hello, Do business rules over ride templates? ex. We have templates that got to certain groups in different Support Roles. If I were to setup a business rule in the site to make all tickets originating from the site to go to that site support group would it overwrite the template if it was used to send the ticket to a different support group. I hope this makes sense.
Business rules at closed change rather than stage
I'm not sure why we can implement business ruled but they can only be verified when the change is about to be completed as opposed to the stage those specific rules are in, this is a nusiance for someone who has to go back to the stage in question and go through the entire change to complete again. Besides the stage who never have been approved if that specific business rule was not met.
SD Roles question
Hello, We have a need for *all* of our requesters, which are synchronized with Active Directory, to have view access to the Change Management. I created a custom role to grant that permission, but I only see to grant it manually. I had hoped I could modify the SDGuest role to accomplish the same result, but it appears to be read-only. 1. Is it possible to somehow modify the SDGuest role, so that when a user is created in SD+, they automatically receive the ability to view items in the change management
SDP 9.1 Searching in Solutions doesn't work as intended
Hello guys, When i use the Search function in the Solutions module, the results doesn't live up to what it used to do... Only 1 example: I have 2 articles about WIFI, in both articles is the keyword "WIFI" used. Yet i only get 1 article when i use a search on "WIFI", not both articles as it should be. It used to work ok. How can ik resolve this guys? I am using build 9001. With regards, Sven
Cannot sending message to reply from requester
Dear Admin, Can you help me to fixed it.. Why I can't sending message to reply from our requester.. It usually get alert "Sending notification failed".. and what supposed I do to fix that? Need your kindly guidance.. Thank you Dini
Summary report on Archived Requests
Hello, I need to be able to run a summary report on archived requests to be able to show the number or requests raised by group each month (this can be done for normal requests but I am unsure how to do this for the archived requests). I also need to be able to run this for requests completed per month in the archived requests.
Chrome certificate error
Hi, We use https protocol for ServiceDesk+ IE works ok. but Chrome display everytime annoying message. Is it possible to create sertificate with "more secure algorithm"? The site's security certificate is signed using a weak signature algorithm! You attempted to reach helpdesk, but the server presented a certificate signed using a weak signature algorithm. This means that the security credentials the server presented could have been forged, and the server may not be the server you expected (you may
Licence agreements modify Manafacture
Sometimes we need to change the manafacture in Maintenance agreements, but we are unable to modify the field. We have to delete the agreement and recreate it. the administrator has to recreate it, is there any way you can give us access to modify it, sometimes there are many attachments associated to the licence.
WiFi adapter MAC?
Is there a way to have the Asset Discovery pick up the MAC address of a WiFi NIC? It seems to be picking up the normal NIC just fine and logging the MAC address.
FAILURE :Invalid request ID
when replying to calls in SDP, the email is sent back to the call requester but the call is not being updated with that correspondence. Instead it pops up a message saying X FAILURE :Invalid Request ID. The disks on our server are not full. I have generated the logs support file on our system . Dont seem to be able to post them on here ?
Pass-through Login with Windows Surface?
Windows 7 is our standard office OS, but we have one person who uses a Surface. I have Pass-through logins working fine for everyone except him. He logs into the network the same as everyone else but he still gets the login screen when accessing SDP. Are there any tips on getting it to recognize his credentials? Or maybe a change in settings is necessary on his end?
Change Status Action use - Message indicating if notification message defined in the Workflow was successfully sent
(This requested with respect to ServiceDesk Plus build 9003 Enterprise) Build 9003 behaviour: If the Change Role that is supposed to receive an automated notification message according to the Workflow is not assigned a user, you are not warned that it did not send. In fact, other than manually checking the 'Notifications' section of the Change Record for an entry, you are unaware who it was sent to (and not aware of the Change Roles to which it was sent unless you check the Admin - Change Workflows
Problem search function request catalog
Hi, i have a question about the search function of the Request Catalog. We merged the Incident Catalog and the Service Catalog, and the users noticed us that the incidents cannot be searched through request catalog. The incident templates appears correctly onto their respective service category, but when they search for a template, the result shows only for service request. When the search is made through a tech account, the incidents shows up with the same search parameters (ex. printer -> "Request
best way to update assets
We are moving all our servers to a new data centre with a new IP range. What is the best way to update the servers in the asset section? will a rescan of the new IP range update a server with the same name? What is the best method for doing this without losing all the relationships? Wayne
Changing the URL for Surveys
Hi Support My company has invested in a Satisfaction Survey tool that crosses all lines of business, meaning the survey tool is used for not only ServiceDesk but for Finance, Sales, Quality control and so on. So we are looking to be able to change the base Survey link to point to instead of to the SDP survey applet, but to the dedicated Survey tool. I realize that this is not configurable out of the box, but where is the link currently stored?
Restricted SDAdmin security for SDSiteAdmin
We have a basic default requirement to secure Requests by site for ALL users of the system including SDAdmin. We have successfully created a new site with associated group and technicians to view the secure Requests, but there does not appear to be a way to limit access to these requests for the SDAdmin. The alternative role SDSiteAdmin does not provide enough access to perform many of the day to day Admin tasks. Attempting to create a new role does not provide enough scope to set admin level
Email template variables
Hi, I've been testing a few changes in our email notifications and I'm currently testing different variables but unfortunately I can't find information about what each variable do exactly. Now I'm mostly finding what they do by trial and error but a good documentation would be ideal. Could you point me in the right direction? I've failed to find anything relevant in the admin doc. Thanks, -Pierre
VERY URGENT, We've Go live tomorrrow.
Hi team, I urgently need to know why status is not getting importing when I'm tryiing to import ticket's into the sdplus tool. all other details is imported correctly apart from the status.I've tried many time to copy and paste, even manually typing it more than 10 times. But it doesn't get updated correctly for 80% of tickets. I need to know this urgently as we are going live tomorrow and need this resolved by today. Thank you.
Time Extension
Dear, Just want to know there have any time out function in ServiceDesk Plus? For example, some one log in ServiceDesk Plus by web, and haven't any action after a period of time (15 min), is there will have any message pop out which say you will be log out after 5 mins?? Or the window will auto log out after 30 mins?? Anyone can advise and billion thanks if someone can reply my question Thanks and regards,
SLA Notifications Technician name auto removal
Hello everyone, Have a problem in SLA notifications. I've created SLA notifications and configured some Technician and support group into it. But after some day some technician names and supports groups are auto removing and again we have to do the same activity of adding technician and support groups into SLA notifications. Level 1: 6 Technician and 2 support groups After 6-7 days Level 1: 2 Technician only Please help to identify the gap. Thanks.
Fiel "Manager" from AD
Hello! What about synchronization Manager between AD and SDP ?? http://odarchuk.com
Not able to access
Hello Team, After successful installation of Service desk plus,am not able to log in with default credentials, OS :- windows server 2012 x64 Error:- Username or Password is incorrect X
Self Service the ITIL Way -- Starting Point?
Hi there, I am in the process of building out a new instance of ServiceDesk Plus. We've used it for several years, and haven't been taking advantage of the full features. As a result, management has asked that I build a robust system that requires as little helpdesk interaction as possible. In the past, users have just emailed their support requests in, and it was incumbent upon all our techs to monitor the queue and assign tot he appropriate group\take ownership of the incident where applicable.
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