Exchange emails support
Hello, When (if eny) will be possible to support exchange serwer emails for incoming and outcoming notifications. Regards Mariusz
Is build 9108 ok to install?
I downloaded the update for build 9108 yesterday afternoon intending to install it today However, when I went to the service pack page to read the release notes, it now says "We recommend users to move to the latest version, ServiceDesk Plus 9107 build released on 03 Sep, 2015" Has build 9108 been pulled since yesterday? Should I not install it? Thanks .
Can I restore an additional field that has been deleted
Hi, I accidentally deleted an additional field that I had for "location" I have re-added the field with all the attributes and all seemed ok. However, if I do a report on old requests the location field is now blank for all old requests! Is there anyway I can restore the old field and ensure that it is in the correct part of the table so that old requests will still have it in place? I suspect that the new additional field has been added in a different table or a different part of a table hence why
Servicedesk Form and Fields Rules
Hello Support, I have got a question about the Rules for Forms and fields. What i want too do is based on the site i select the priority (Low / medium / High / Next Business day) is set too an specific priority by default so that in the back ground the SLA agreement rule can start do his work. As we have many customers with different SLA agreements i want too automate this as much as possible for the servicedesk. But no matter what rule i make, nothing happens (not at loading form / change field
SupportCenter Plus do not send email
My SupportCenter Plus stopping sending mail In the error log file there is this error: Exception setting value - for FR_DUETIME ERROR: java.lang.NumberFormatException: For input string: "-" Sorry for my english, tanks for the help
Do not open the site ServiceDesk
Hello. After installing and running the database and ServiceDesk system, I can not open a website with an external host. Port ServiceDesk - 80. netstat shows that listening ServiceDesk only protocol port tcp6 The output: tcp6 0 0 [::]:http [::]:* LISTEN What and how to fix it? So ServiceDesk to listen on port protocol tcp4? OS: Linux CentOS 7 x64. With respect. Igor Stepanenko.
Organize Ticket Polling View
Dear Support, I hope we can add a feature that can help the technician organize their views on ticket. We have created a customized field named "Clients Name" and we want to have a view on all technician like on the below Group by "Client Name" and sort by "Ticket Status" and "Created Date" and Something like similar to Outlook that we can create a folder to organize the tickets. and a view of how many task is completed like 8/14 where 8 is tasks closed and 14 is total tasks in a ticket. or if we
Ability to add text field to a template that lets you choose several options
Ability to add text field to a template (servicereq. incident and change) that lets you choose several options , same function as the asset field and service field .
Merge Request Notifications
Hi, I would just like to inquire regarding the notifications during merging of requests. We are currently using version 9.1 build 9102. When we are merging the requests, it does not ask anymore if the tasks will be included or not during the merging, it automatically copies the tasks from the other request to the retained request. But before with version 9.0 build 9022, it has a notification for the tasks inclusion. Can you clarify on this one? Thanks! Geraldine Legaspi
ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY
Hi, this error appear when i try use Service desk in Chrome/Mozilla.(NOT in IE) Can somebody helpme with tis error? Thanks.
Reporting hours with Charts
I have 2 questions in regards to reporting: 1) When I use the reports that are out of the box, I attempt to use the Report for hours for technicians and it will show the "time spent" for each technician. However, I am not able to show the "time spent" in the graph. Is there a way to get the "time spent" to be the attribute for my X axis on the chart? 2) How can I query the requests and projects modules to show the true total technician hours? Thank you SDP: 9.1 Build 9103, DB: PostgreSQL
Request indicator
It would be useful to have an indicator next to the requestor's name that shows you if they already have any incident/s logged. If the flag shows that there are other issues logged, you can click on the indicator to show a list of the other requests (just in a pop up window or a new tab) This means you can reduce the amount of duplicate requests. Is there something like this already available?! If so, I haven't stumbled across it. Cheers
Manage Engine Service Desk
When trying to view Attached Screenshots in SD I am getting a certificate error. How do we change the link to point to the url and not the computer name?
Pending status under matrix report
Hi we are getting pending status under matrix report on the below given format how can i create a report with heading instead of false is open and true is completed. Thanks Anoop PS Mob - 9995822232
Need a report to detail which computers/workstations a specific software title is installed on
How would i create this. I am new to sql queries.
Update from 8.1.0 Build 8109 to 9.1 Build 9107
Good Afternoon! I have been trying to update our Service Desk and I am running into trouble. I've followed the instructions that I have found on the website and am not having much luck. I've taken our live database and made a copy of it on a workstation to see if I can get it to work with a step by step update but after trying to get to about 8. something, the database doesn't seem to response. Since we are currently using the Free version we do not get support. The original install of our ServiceDesk
Modifying the default screens for incident, problem, or change templates
Is there a way to modifying the standard screens and field for the incident, problem, or change templates? I would like to remove or change the values of certain fields. Thanks, Joe.
ServiceDesk Plus 9109 Released
Dear Users, SDP 9109 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9109 SD-60736 : Task Completion Status automatically changes to 'Closed' during application upgrade. SD-58884 : Unable to archive the request if it contains task with work log in it. SD-60907 : Technicians who do not sort the task list before migration can not view the task tab under the request. Please refer to the below link for
Form Rules
I have been trying to get the form rules to work and have not had any success. I am trying to get a field to enable after a certain field is answered. Example Field one : What letter comes after A? Pick List B,C,D if they answer B, I want field 2 to activate. So far I have tried added both "on form load" rules and "on field change" rules. I have tried both "enable fields" and "show fields" actions, but I cant get anything to work. Do I need to have the field included on the form, or does it appear
ManageEngine ServiceDesk Plus Restore Problem
Dear All I am facing problem when i restore my data to new help desk server version all work well. but all new configuration i made on new server is overwrite by old backup file restore data process. is there is any custom Process with the restoreData.bat file.
Trouble editing Login page.
I'm having some trouble editing the CSS and html files that havfe an effect on the login pages. Made the changes to the XML file to point the login page to index.html rather than the .jsp. However this is only partially changing the aspects on the page, some parts of the image I am unable to change no matter what. For example I change the colours on the CSS and realised that images are used for the rounded edges on the table at the login page, I tried to edit these images to match colour with the
CAB members attach to template?
Is there a way to automatically associate a group of CAB members to a Template for a Change request? And is there a way to hide stages such as Planning and Implementation for a change request workflow?
deleted when it is about to get overdue.
Dear Support, We are getting this error, Could you please tell us what that mean ? It seems that the request with request id 40012 got deleted when it is about to get overdue. ====================== End of Forwarded Mail ======================
Business rules and custom fields
It would be nice if we can automate changing the value of a custom field based on an incoming request. Specifically we would like to copy the value from a requester custom field to a request custom field, so we can maintain these field values long after the requester has been purged from the system. -Ross
Critical: error when mysql starting: An error occurred when initializing system tables
Dear all HiI am getting this error: Column count of mysql.db is wrong. Expected 22, found 15. Created with MySQL 0, now running 50150. Please use mysql_upgrade to fix this error. mysql.user has no `Event_priv` column at position 29 Event Scheduler: An error occurred when initializing system tables. Disabling the Event Scheduler. the error file is attached. Thanks
Tooltips for explaining field requirements
Hi, For templates with additional fields I want the description of the additional field to display when the user's cursor hovers over the title of the field. Am I missing something....is there anyway to enable this at all? It just seems strange for the functionality to be there for the main template description when viewing the request and incident catalogue drop down but not on individual fields. This would greatly help with some of the more complex forms we are putting in place for change management.
Inconsistent naming for Resolved/Completed
I'm not sure where to put this observation/recommendation, but I'd like to point out that for many of our users the term Resolved and Completed are not interchangeable. Presently, when we mark a Problem as resolved, it disappears from our view of Open problem records. It is then visible by going to the Completed Problems. Does anyone else have technicians struggling with this?
Translation in different languajes of custom fields
Hi, We have some custom fields on different templates. We will use the system with workmates from Japan and we can't see how we can include the translation for this fields to let them see everything in japanish when they use the shared template. This is an ofuscated example example.
Cannot Convert Postgresql to MSSQL
I have followed these instructions, and cannot convert my Postgresql to MSSQL: https://forums.manageengine.com/topic/migrate-postgresql-to-ms-sql At step 6, i get this: "Are you restoring this data in Production Build" I click yes, and it fails. I've attached the restore log file. Any ideas?
Close the Task
hi, The technician failed to close the task when the change passed Implementation Stage. I can set "Associated tasks should be completed" in the "change closure rules", but it checked in the Closing Stage. Can I set the role to check when the technician click the complete in the Implementation Stage?
IDEA: Preventive maintenance should be given to technician with no admin role
Hello, it's a bit sad the preventive maintenance is only available in the admin panel, a simple technician should have access to create it (maybe with some limitation) but right now it cannot be delegated to a trust technician. i'm in the case where a specific non IT group has a lot of preventive maintenance to do, but there's no way i would give them access to the admin rights :/ regards
How to set a specific time for Active Directory import schedule
When setting the AD import schedule the time of import appears to be set to be equal to the time you saves the setting. I would like to change the import to run during the night, is there a way to set the time of the schedule manually? or am I forced to hit the save button at some unsociable hour in the night!?! Thanks All.
Access Group On Assets
Hi Dears Is there any way to create access group to some type of assets ? i want to create access group to some type of my assets. for example i need to give access to some special assets like Camera.another technicians shouldnt see some type. how i can have this? Thanx
Wish to customize my login screen
Hi, I would like to customize my login screen for SDP web interface and was wondering what files do I need to change to make this happen? Thanks for your time. rsnellman
ServiceDesk Plus 9107 Released
Dear Users, SDP 9107 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9107 SDF-59913 : Additional Fields can be configured as 'common' for both incident and service requests. Issues Fixed in 9107 SD-60694 : Issue with request description, when simultaneous 'edit' operation is done on a request. SD-54731 : Issue in attaching files with same name for a request. SD-60251 : Admin -> Support Groups -> Associated
Scanning a bar code into Assets for Asset Management
In the process of setting up using the Assets section of Service Desk plus for asset life cycle. Would like to know if I have asset tag with a bar code on it, will I be able to scan this into Assets? If so can I get some assistance on how to do it? Thanks
ServiceDesk Plus reports wrong license key for Windows 8 and Windows 2012, does not detect the license key for Office 2013
ServiceDesk Plus is not able to properly detect the license keys of the new generation of Microsoft software , including: Windows 8 , Windows 8.1 , Windows 2012, Windows 2012 R2, Office 2013 . This serious deficiency has been repeatedly reported to Zoho and the answer has always been " is Microsoft's fault that changed the method of management of license keys " This will be true , but the competing products are perfectly able to correctly detect the codes. The advertising ServiceDesk Plus reports
Print Request with Tasks
Is there not a way to print out a request with the task list included?
AD Excludes on Import
Hello, Is there anyway you can exclude AD accounts from import based on a AD field entry. For example if I had a field on an AD account with the entry SERVER ACCOUNT, is there anywhere I can configure to exclude this account from the import? This has been possible in other systems I've used. Thanks Lisa
9107 Migrating from Windows Server 2003R2 to Windows Server 2012R2
Hello! I had ME SDP 9107 (32bit) (PostgreSQL version) runned on the Windows Server 2003R2 SP2 x64 server.The server broke, but the backup stayed. I tried to restore backup on a new Windows Server 2012R2 server with no result... Restoring was stop at once after the beginning. I tried 32 and 64 version of ME SDP 9107. Then I tried to install ME SDP 9107 on a VM with Windows 7 (32bit) and the backup restored successful without problems. Is there any restrictions for a migration from an old Windows
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