HTTPS with COMODOR certificate
Hi, I need HTTPS in my helpdesk, but I recieve error encryption (weak-ephemeral-diffie-hellman-public-key-error)I followed the url https://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html I need to configure anything else?
Creating vibrant ServiceDesk Plus reports using Analytics Plus
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How to integrate ServiceDesk Plus with Analytics Plus
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ServiceDesk Plus and Active Directory integration
Hello! I am using ServiceDesk Plus version 9.2 build 9209, on Ubuntu Linux . I need to Enable Active Directory Authentication in our ServiceDesk Plus But when i click on "Import Requesters from Active Directory" link, I get message "Active Directory authenticathion is not supported on non-Windows installation". What can I do in this situation? Best regards
Running Reports on multiple browser tabs
Hi, I have a frustrating issue at the moment with running reports on multiple tabs within my browser. If you try to extract data as csv when you have multiple tabs open, the report will not extract the data from the tab you have open and instead will give you the data from the recently opened report. Does this sound like a system issue or a browser issue because it is an accident waiting to happen. Your Version : 9.1 Build 9112 Peter
Improvements to the Dashboard.
This is purely a cosmetic feature, but it would be nice to be able to get more information at a glance from the dashboard. Most people have widescreen monitors these days and it would be nice if you could get more on it. Unless we change the font size, I get 3" voids on either side of the dashboard. Seems a waste of space. I'd like to see more gadgets available to the Techs. Things that show meters (like the SLA meters) for anything from ticket load per tech for example. Thanks Jason
problem Web page only Firefox open
hi afther update to 11 webpage only open in firefox browser
restore a copy
Hello I have ManageEngine ServiceDesk Plus and I need to restore a copy, how can I do that? Thanks
ServiceDesk Plus 9210 Released
Dear Users, SDP 9210 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9210: SD-46251, SD-58815, SD-21277, SD-34788, SD-60147 : Vulnerability in “Keep me signed-in” feature. SD-60086 : Active user sessions not being destroyed/invalidated after a password change. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards,
9209 Update
After Updating to this version (yesterday) we cannot merge tickets. I don't see this addressed in the next two patches. Is anyone else experiencing this?
Problema para eliminar solicitudes de Papelera de Reciclaje
Buen día, Tengo la versión 9.2 Build 9207 de Manage Engine Service Desk Plus. Al querer eliminar las Solicitudes que se encuentran en la Bandeja de Reciclaje me marca error: "Error al eliminar la(s) solicitud(es)" Existe alguna manera de eliminarlas de alguna otra forma? Gracias y saludos.
Training In The UK
Hi All, The company I work for have been using Manage Engine Service Desk Plus for sometime now however it is not been used effectively and we are now wanting to have other departments using the Service Desk for audit reasons as well as making processes a lot smoother. We are also very out of date in terms of a version and on an old server. I was wondering if anyone knows an expert in the UK who would be willing to help and train myself and another college on how to set the Service Desk up to
"Save & Continue" Button badly needed on "Edit" page
Since so many things can interfere/prevent submissions on web pages including pages of text typed. It would be an invaluable feature to have a "Save & Continue" Button on the "Edit" page when editing an SR. It is currently very inefficient to have to click "Update" and re-open the SR when all you want to do is make sure your current work is saved. Please consider this addition.....
Need Report
We need a report (a simple list) which shows the following · Only JLR focal point · Complaints from November 1st 2015 to April 1st 2016 · All tickets/complaints which do not have an attachment uploaded · Only two columns are need, "Complaint Number" & "Attached Item" or whatever names suit you. V.B : 9119 D.B: Postgra
New Task in Home Screen, Group can't be assigned, Task not accessible anymore
Hello Now in build 9208 there is a new problem with the tasks. If I create a new task in the home screen (without linking it to a request) it's not possible to access it anymore after I created it, because it's not possible to choose the support group. Our technicians only have acces to their support groups. I reported a similar problem 10 Nov 2015 but now it is even worse! https://forums.manageengine.com/topic/new-created-task-not-visible-if-owner-isn-t-set Regards, Markus
OPERATION text prefixing e-mail notifications
Just upgraded to 9208 and i noticed e-mail notifications to technicians now contain the word "OPERATION:" at the top of the e-mail. I when in to double-check my notification template and I don't see it on there. My template starts with the "Request" line (see attached image). Has anyone else noticed this?
We can no longer open Service Desk since upgrade to #9209
Since upgrading to Service Desk 9209 we are unable to open Service Desk. Running command prompt as administrator and from the bin folder I am running Run.exe and have a Failed message next to; ServerContainer [CREATED] AdventNetCC [CREATED] SQLOne Search [CREATED] AdventNetServiceDesk [FAILED] ServerContainer [STARTED] AdventNetCC
Email Fetching stopped automatically after some time.
Email Fetching stopped automatically after some time. we have also upgrade Build and service pack. but issue still persist.
Turn Emails into Tickets
Hello, Our users are getting very security minded and are constantly forwarding us emails and asking if they are legitimate or safe. We want to track some of these emails to see if we are getting enough to A) block them somehow B) send out notifications to users of a large scale phishing attempt. We don't currently use any mail in functions. Email is configured, but we don't allow users to respond to tickets via email. I would like to have an alias setup say "isitsafe@mydomain.com" that users can
Moving to a new server
Hello- I have a windows 2003 server on the latest release of ServiceDesk, and I have a Windows 2012 server also on the latest release. The 2003 server is on mysql I think- and the 2012 server is on Postgress and 64 bit. I tried many times to backup the data and restore it to the new server- all of them fail. The backup completes fine. The restore completes fine. But the server will not start. I do run.bat so I can see what's up and it says... SQLOne Search [CREATED] AdventNetServiceDesk [CREATED]
Software 'Installed on Date' in reports
SDP v9207 This may have to do with known issue: SD-60646. When I export a report from an installed software that includes the 'Installed On' date, the date appears in timestamp format instead of a date. Example = "1461556800000" instead of "Mon, 25 Apr 2016" It doesn't matter which type is used Excel/PDF/etc. Also, can the installed on date be made available on other reports, and as a field that can be selected when creating a custom report. Thanks!
email notification for tasks - not working
Hi, I'm using the free instance of Service Desk Plus and trying to get emails for various actions. I receive the emails when Requests are created and allocated to me, but when a task is allocated to me I don't receive any emails. I have the following config set up for Tasks: Any help you can give on this is greatly appreciated ..Paul kean
Parent/Child relationship
I am really new to ServiceDesk Plus and am trying to get a handle on how everything works. One feature I thought was available is a parent to child relationship in a request. Not a task or project, but a main ticket with sub tickets pertaining to the main issue. For example, if a ticket is created for an identified issue then other departments call in with the same problem, we want to track each report of the issue as its own ticket but have the relationship of the subsequent tickets be a child.
Flagging items under Configuration Management
Folks, I had previously posted about this, but I didn't see a response so I'll try again: We'd like to use the CMDB in the traditional fashion, which is to say we only want to manage the configuration of certain items, not of everything that is discovered. For example, I have about 600 servers, but not all of them are production servers and not all of them need to be under configuration management? Since they are being populated in the CMDB, is there a tag, a flag, or a state that I can assign to
Is SD+ Dead?!
Choosing HelpDesk Software from the manageengine site now takes you to SDPlus On-Demand! It goes to URL https://www.manageengine.com/products/service-desk/ Which redirects there!
ServiceDesk Plus 9211 Released
Dear Users, SDP 9211 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9211: SD-62895 : Unable to login to application when AD/LDAP authentication is enabled. SD-62896 : Unable to login to android app after upgrading the application server to 9210. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
Hidden Site
Hi Good Morning I need to hidden the site from request because we have one site in SDP and no need to show site in request do we have an option to remove or hidden site from requests. thank you
How to include my resolution text to default email
Hi, how to edit template or enable somewhere option that if I "Replay to request" > "Resolution" > "my resolution text e.g. how many monitors you need blabla" and select > "Update request status to: Awaiting information from user" then requester also gets email with included my resolution text "how many monitors you need blabla" not just your ticket was edited and link to servicedesk web. Thanks!
Restrictions for Group Assignment
Hello, Is it possible to set up a restriction that would allow a technician to only assign a new ticket to their own group or the Help Desk Group? We want to start forcing tickets to go through our Help Desk and not allow technicians to assign tickets to other groups. If you need any more details please don't hesitate to ask. Thank you in advance! Chris
Email distribution lists
When importing users from AD, Email distribution lists should also be imported. When one uses a feature such as the announcements, one needs to know and type the fully qualified name of the group of people to whom the announcement is targeted. For example, if we have a distribution list named Windows Server Administrators with the email address windowsserveradmins@ourcompany.com, we have to remember that name and type it out. It would make much more sense to be able to simply pick it from a list
Technician Email Alert Not Sent
Hi, Having a problem with the "Alert Technician by Email when a request is assigned to them" feature. Email notifications aren't being sent to technicians when the technician is assigned the request via the "Assign Group or Technician" window from the Request View. Notifications are sent to technicians when the request is assigned using the "assign to" feature from the All Requests page (and filtered variations of all requests). Bug, corruption or something I'm doing wrong? Regards, Grant.
Shutdown Procedures
Do you have documented any shutdown procedures?
Service Deck Request v's Request Catalog Request.
In the "New Incident Request" you have the option of assigning an "Action" to the request. This is able to be used for reporting on requests. (Pic 2) In the "Request Catalog" there is no such field as "Action" that can be assigned to a request.(Pic 1) Can the "Action" field from the "New Incident Request" be added or used in the Service Field Section of the "Request Catalog"? This would make reporting on all requests more universal.
reconfiger a new installation
Hi, After upgrading to the latest version servicedesk would not start. I decided to uninstall the fault product. After reinstalling the new version and after upgrading the database also to the new version. I lost al the current config like company name, mail etc. How can I copy this content to the new installation? Kind regards Tim Verduyn
Reset the approval status in the service incident
Hi, Аfter editing "Asset Details" in the service incident reset the approval status. Approved\Denied again Pending Approval. 1. 2. 3. 4. We have to re-approve the application. It is not comfortable.
How can I move items in the service catalogue to a different service category?
We have one department that is being disbanded. Hence I need to move all the service catalogue items to a different service category. I cannot figure out how to do this? I don't want to have to recreate them all. Running build 9202 on Windows with PostgressDB
New upgrade questions
I have installed 9209 on my test server and it is functioning quite well (still undergoing some testing before making the decision to upgrade from 9118). I like the Self Service Portal Customization but I have a few questions. I see that you can add widgets by entering a web address. What type of widgets can be added? I have been trying to find some widgets on the internet but I was not successful in added them to the portal. can you please give me an example? Can these new widgets be resized??
Possible to exclude expired licenses from available total?
Hello, Is it possible to exclude expired licenses from the total of available licenses in ServiceDesk Plus? Below is an example of what I am seeing: Regards, Chris.
Doing an assets scan on only in use devices
I am trying to find out if there is away to do an assets in ServiceDesk Plus to scan only devices that have hit the domain in x number of days, months, years etc.?
Communicate in email through project management module
I am trying to find a way that we can communicate with the team members of a project through the project management module in Manage engine kinda of the same way that the Requests module does. How can we go about doing this or even in the Change Management module if we could do it there also. There is a notify portion there however when the users replies it is not showing up in the change that is in the system, the request management picks it up and creates a ticket. Any thoughts.
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