ServiceDesk almost Down
Dear Support , The ServiceDesk is almost down and cannot establish connection with the server i can ping on ServiceDesk server and ServiceDesk port is open but web page cannot display The following log is exist on Event Viewer "The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated
Powershell - POST to resource field
I am trying to post a value to a resource field and can't seem to do so. the purpose of the script is to take two fields, do some math and then post back a total cost While there is more to the script that preceeds this I am hoping someone can tell me what I wrong syntactically with the inputdata when I write to the host I am getting the right values from the variables I am puling from other resource fields; however, I can't seem to post $totalcost to the resource field Any advice on this would be
Backup Issue
Dear All I want to know i want to let my technical storage team to take backup of application even if (Daily/weekly) what is best practice ?? Note:- I already use backup module in the application Thanks in advance
User does not have sufficient privilege.
"User does not have sufficient privilege." I gent this message when I try to use the DestktopCentral buttons from within SDP I have added myself as an Administrator and used the API key generated for my technician to connect. Why would I still get this message?
Adding a Domain
Hi, After adding a domain in Windows domain scan , while fetching the OU from Active Directory the error is ""couldn't bind to Active directory server"" . I checked the system log and its not showing any details for this error. Any help is appreciated Thanks Ahamed
problem in Change DB
I am working on a test environment to change DB from PGSQL to MS SQL but after getting successful connection i got a warning "WARNING : Invalid object name 'GlobalConfig'. Then when i tried to start the service then login - the login page wont come up, just a white screen the DB is set up on another server - is there anything i need to change? attach is the txt file i got when i did changeDBServer.bat >DBresult.txt
Import MPP: Map Resources
We're in the process of migrating from 9202 to 9212 and started testing the MS Project import feature. Is it possible to include the ability to map an assigned Task/Milestone Resource, in the .MPP file, to the Owner field in SD+? I'm assuming it was omitted because Project Members are not transferred over during the import.
Документация на Русском языке.
Здравствуйте. Скажите пожалуйста, существует ли документация на русском языке по продукту - ServiceDesk Plus? Более конкретно интересует все что связано с CMDB. Спасибо!
Carpeta Patch
Buenos días estimados después de un cordial saludos, me gustaría saber si es posible borrar el contenido de la carpeta Patch la cual esta ocupando mucho espacio, la misma esta ubicada en la carpeta que crea la instalación de ManageEngine, es posible borrar el contenido y no tendrá ningún problema la aplicacion. Gracias
Prepetual License for Test Server
Dear, I would like to know if it would be possible to get a perpetual license for our test installation. I don't mind if the asset/tech count would be decreased, though I would need something I can test new patches, plugins, and new setups on, without having to request for a license every other month. Our live installation is on-prem enterprise. Sincerely, Alem Sisay
Email on Asset Assign / Un-Assign
Hello I am wanting to know if there is any feature currently, or perhaps it can be done with a custom script that would allow the following: I want my Service Desk Plus to send an Email to the user when an asset has been assigned / un-assigned from them. I do not mind if this is an automatic notification when the action happens or if perhaps once I assign the asset I have to select an option for the action menu. Some other things I would like to consider would be: - Would it be possible to email
SDP API & APPROVALS
Hello! I need to send approval request by API. Is it real?
Support RTL language
Hi all, May i know if there is a way to change system direction to RTL language . Thanks
AD Authentication
Hi All, We are migrating from SW to SDP, while initial configuration every thing is fine but my users are not able to authenticate through AD. I have enabled HTTPS as well. Can some one guide me in detail please.
Migrate ManageEngine servicedesk plus from standard edition to enterprise
Hello team , Please let us know how to migrate our running Standard edition to Enterprise one .
Asset duplicate entries
Dear Team, We are using MESD plus Version 9.2 (Build 9232). Whenever we are pulling asset report from SD. We are getting more systems as duplicate entry (Like: 123XXX_old.abc.in, 123XXX_old_1.abc.in, 123XXX_old_2.abc.in). Because of duplicate entry we cannot able to provide exact count of assets (In Use, In Store). How we can fix the duplicate entry from our SD. Also we are using latest Asset Explorer Agent to all client systems.
Add text to approvals and change request conversations view
Hi all, Reccently our enterprise has been struggling to start using ServiceDesk Plus. Besides the work required to adapt it to our workflow, configure everything and start using the application, we have encountered two things that we think would be great to add in future releases to help the management of requests: - Add text to approvals: When a service request requires an approval (ie: from an Enterprise Manager), the person that gets the approval in the HomePage.do views the
No HTTPS redirection after 9234 Patch
After 9234 Upgrade Our NTLM Site (Passthrough Authentication) works even on port 80 when it should redirect to SSL site like on version 9233. Behavior before patch: http://sd.comp.local immediately redirected to https://sd.comp.local and THEN NTLM auth was requested Behavior after patch: http://sd.comp.local immediately authenticates user (over insecure HTTP) and logs them in the http site (no redirection to 443/SSL/https site). Please fix this immediately as it is a huge security risk!
Created SR instead of Incident
Hi ManageEngine Can you help me writing a script which will create service for request instead of default incident? Best Regards, Pawel
Aoftware asset report
I am trying to create a report of software scanned by the probe by workstation, is this possible in a single list form
Lookup of value based on input
Hello all Ok so here is my scenario. Technician is logging a call and selects the Service Category as SoftwareA. SoftwareA is listed as a service Category with "Owned by" set as another technician. I want to put a read only field on the incident form which will automatically update with the "Owned By" value when the Service Category changes. Fine with all the form rules to change etc, just not sure on how to perform the lookup based on the service category change ? Thanks
Stock management using ServiceDesk Plus
Hello there, we are using the ServiceDesk Plus since many years and we are mostly happy with it. Anyway, we are ordering lots of small IT related accessories like mouses, keyboards, headsets... using the PO-manager. Is there a simple way to have something like a list, in which we can count all of the same items and protocol which accessoires we already gave to employees? Many people are using Excel-sheets or pen and paper, but there must be a smarter way? Thanks in advance for your help Cheers from
Multi Monitor Reports
Good day, The reports currently in the system does not have enough flexibility: 1. Only one monitor can be reported on even though more may be present. In today's business environment many users have more than one monitor. AssetExplorer can only be effective if it can actually show how many monitors are attached to each computer and what each serial number is. Case in Point: Computers by Domain report with Monitor Serial Number selected shows only one monitor Please expand the reporting in order
Preventative Maintenance Sub Tasks
Would love to have the option to add a number of sub tasks to each preventative maintenance task, this would allow one PM to be created and then the users can complete many tasks relatedto this one PM
Not Able to Fetch Email
Hello I am using service desk plus 9.2 , i am not able to fetch email not able to send any email, the fetching was working initially ut that too stopped . Can you please help. Regards, Roopesh Shashidharan
$SurveyLink not correct after update 9233
$SurveyLink not coorect after update 9233. URL incorrect http://host:8080/sd/SurveyDetails.sd?surveyData=ID URL correct http://host:8080/SurveyDetails.sd?surveyData=ID how to modify a variable $SurveyLink remove /sd/ from URL ?
Technicians unable to see Requests without a Support Group
I've recently created two different support groups to categorize our requests. Because we did not use Support Groups in the past we have tens of thousands of requests that have an Unassigned Support Group. When I split up my Technicians into Roles that restrict them from seeing requests outside of their assigned Support Group they're no longer able to see these old requests that do not have a Support Group Assigned. How can I setup my Technician Roles to allow them to see their assigned Support Groups
Automating assigning ticket between Technician and Submitter when status changes
Is there a script that can be applied to automatically forward a request back and forth between the Submitter/Requester and the technician working the ticket based on the changing of the status? Possibly using Form and Field rules or custom triggers or both. Use Case: We have a workflow in our legacy application for document development and testing. Really, 5 stages: 1. The Document change request gets submitted by a requester/technician. 2. The request receives approval from the selected Approver
User Rest to merge users?
Hi there, I've noticed that there are a lot of posts that have to do with maintaining the list of requesters in SDP. The consensus is to not use the database to fix things as there are a lot of things that could be missed, along with some caching. I don't want to have to manually go through all of the requesters as we have nearly a thousand of them and I have better things to do than constantly maintain this list. :-) Is there a way that I can use the API's in combination with scripting to manage
One-click to log routine requests
Is there an easy way for Service Desk technicians to quickly log routine requests like password resets? It would be handy if there was a way to open a ticket and automatically close it without the technician having to fill in all the details every time. I've tried setting up an Incident Template but that still requires entering a user and assigning a technician, etc. I'm looking for a "one-click" setup.
Service Catalog > Work Flow > Service Approvals
Service Catalog > Work Flow > Service Approvals Is there a way to select a requester as a level of Service Approvers or is there a way to add a new Service Approval selection? Thanks, Josh Your Version : 9.2 Build 9232
Mail Fetching without deleting email
Hi, I'm having a look at setting up Mail Fetching on our Service Desk. We get a lot of Requests raised via email, and the ability to automatically raise them into SD Plus would be very useful. I've got the mail fetching working initially, but I'm bothered by the fact that email messages sent to the mailbox where the mail fetching is configured are deleted. Is there any way round this? Thanks, David
SLA Porcentage column
I need a report that shows the percentage of SLA compliance per technician, that is, if I have 100 tickets and 30 we have not complied with the SLA will be 70% compliance and 30% non-compliance.
API changes in new version SDP.
Hello!Сan I use the API of SDP 8.0 after upgrade to SDP 9.2? where can I find a list of API changes after the update from SDP 8.0 to SDP 9.2? Thank you!
Survey Link Broken - post Upgrade 9223
Hi, The survey link is now broken (http://servicedesk.horizons.govt.nz/sd/SurveyDetails.sd?surveyData=7d6499308bd38b65cc82419b4a4e32bba643af17). The rest of SD+ behaves as expected. The Server has also been restarted. Any suggestions on where to start looking? Chris White Application Support Horizons Regional Council
Change Module -- Reminder e-mails for approval stage
In the Change Module, can you set up a reminder e-mail if an approval did not respond to the initial e-mail for a given change stage? For instance, if the change manager is asked to approve, can after 1 or 2 days send a reminder? Thanks, Rob
Not able to create new line nor removing bold text
Dear all, I've been facing issues with changing format of text through customized scripts. One example is that I want to have one text bold and then break and let the user write in normal text. I'm able to put the text bold, but then cannot make line break nor remove the bold of the description. Please see print screen below.
running out of disk space
We are running out of disk space after each new build install. Is there any temp data that can be cleaned up. Like this folder is 13 GB and growing. C:\ManageEngine\ServiceDesk\Patch
Members of support groups do not receive an e-mail when a new request is assigned to this group.
Hi Support, have here ServiceDesk Plus v9233. In this Version, Technician members of support groups do not receive an e-mail (SDP send no Mails) when a new request is assigned to this group. Any help here ? thx Stefan PS: Based on this example https://www.manageengine.com/products/service-desk/help-desk-support-groups.html
Notification Template
Hi, We have setup a Notification which goes back to users if they send an e-mail to trigger a new ticket. The response goes back fine, but at the bottom is the following text. Anyone ever seen this before ? I've wiped out the text and re-typed it. Normal 0 false false false EN-GB X-NONE X-NONE
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