Problem Load Cleint Web Portal
hi My version is last 9.3 Build 9301 Afther update java to jre1.8.0_12164 Portal No header menu
Android App login through AD authentication
Hi Team, I had just downloaded the SDP app from Google play store & configure the same with my working setup. I have the latest version of SDP with latest build as 9300 updated few days back. Now I am able to login in App through built-in administrator account but not able to login through AD account. It says AD authentication will work with build 9300 & above but I have already updated my server. Can u help in this regard that why I am not able to login through AD authrntication?? Regards Prashant
Report File (.XLS) Corrupted
Refer this link that i was post before https://forums.manageengine.com/topic/report-file-xls-corrupted#49000008308667 Why i cannot open report .xls file after i download it, and it said "excel found unreadable content....". Before it was okay.
Share Dashboard
In the new version is the option to share the desktop with users. But it seems only to share with technicians and not with requesters. Do I mis something?
Master Child Ticket Function
Hi Support, Is there any Master and Child incident function in Manage Engine. Example I've have one master incident for an Incident I want to close those child incident upon the master incident Regards, Vincent
cannot install manage engine service desk
how to install manage engine service desk on Centos7?
Service Desk installation over VMware 6.0 instance
Hi I wonder if someone can confirm if we can install ServiceDesk plus Enterprise in a Vmware 6.0 enviroment? If so , I wonder if there is some sort of document with the information about the procedures to perform this installation Thanks in advance
How to start/stop the SDP server
Before any upgrade it is recommended to make a backup. To do this, we have to stop the SDP server. Yes, I can stop the ManageEngine ServiceDesk Plus Service under Services, but in the Admin Guide, you can read: Shutdown ServiceDesk Plus on Windows Click Start -> Programs -> ManageEngine ServiceDesk Plus -> Shutdown ServiceDesk. A confirmation message is displayed. Click OK to proceed with the shutdown. Alternatively, right-click on the system tray icon and select Shut down Server. A confirmation
Sort the Available Technicians list when creating new Support Group
I was setting up a new support group yesterday and realized that the Available Technicians list does not appear to be sorted in any way. It would be nice to have this list sorted alphabetically.
Report by Technician
Report by Technician contains worklog informations about tickets (directly associated to a ticket). How can I extract worklog informtation created without tickets (i.e. task work logs)? Thanks
Service catalog and incident interface
It will be great if the incident request mode will be categorized like the service catalog. So the users, when they login on the SD, could have a separate view for what are the requests to use for a service request or for an incident. Right now under the template categories page I have all my service catalog and an "others" section with all the incident model: - Email - sub category 1 - sub category 2 - Internet access - sub category 1 - sub category 2 - Others - incident
Resolution email
Hi, I might be being blind but i cannot find how to change the default resolution emal template. I'm sure it used to include the resolution details but now it just shows the Ticket description and the subject is changed to "Resolved" there isn't even a link to the ticket so the end user can click on it. I've been through all the admin menus but cant find one to change this, Anyone able to help?
Report
hi all, i have this report, this report show me all incidents avg. but i want I priority avg, II priority avg and etc. it is possible? please help me thank you SELECT ti.FIRST_NAME "Technician", qd.QUEUENAME "Group", TO_CHAR(((avg(wos.assignedtime)-avg(wo.createdtime))/1000 || ' second')::interval, 'HH24:MI:SS') "Avg Assigned Time", TO_CHAR(((avg(wo.resolvedtime)-avg(wo.createdtime))/1000 || ' second')::interval, 'HH24:MI:SS') "Avg Resolvedtime Time", TO_CHAR(((avg(wo.RESPONDEDTIME)-avg(wo.createdtime))/1000
Manage Engine Service Desk Plus 9035 VS 9300
Hi Support, Appreciate you could list down the extra function between version 9035 VS 9300. Regards, Vincent
Manage Engine Service Desk Plus 9035 upgrade
Hi Support, I am planning to upgrade my Manage Engine to 9300. Appreciate you could list down the steps to assist me. Regards, Vincent
Scheduled reports
Is there a way to view other technician's scheduled reports? I have quite a few scheduled reports that have been created with my account, however if an alteration needs to be made to these reports and I'm not in the office then they can't be accessed by any other technician. Is this possible? Thanks
Software Allocated To Site
Hello, Why are we unable to edit the "Allocated To Site" field in the Software License? I have Sites that have changed names and I need to update this field. Deleting and re-allocating our keys is not a viable option. Locking this field down doesn't seem necessary. Thanks, David EDIT: (clarify setup) SQL: PGSQL SDP: Version 9.1 Build 9114
Project Permissions Question
What are the minimum permissions needed to link a request to a project?
"Colored" Notification
Hello, we've just updated our SDP to Build 9233 and now I see that there is no colored background on the latest, no read Notification when I click on the "Bell-symbol".. There is a red square with the numbers of new Notifications like before but the background for unread Notifications is gone... Is this what you wanted or maybe a bug or known error? Thanks in Advance Florian
reIndexData.bat File
Hello, Can I get a working reindexData.bat for my ServiceDesk? I am running build 9300 using MSSQL if that is helpful. When I run "reindexdata.bat Solutions" I receive message "The system cannot find the path specified." If the issue is something other than the .bat file, please advise. Thank you, Perry
Where is field for Maintenance Cost defined?
Trying to modify the text on "Maintenance Cost" in the contract module, but cannot determine where it is defined in Admin. Looked all through Contracts, Assets, Vendors to no avail.
Manadtory topic field in Problem Module
Is there a way to not require a Topic field when filling out the solution in a Problem ticket? Thanks.
Importing Resources from MS project
I am trying to import MPP files in the project section. The projects import successfully, but the resources (owners) which i assigned in MS project are not imported into manageengine. How can i import task owners from MS project into Manageengine?
How to create new topic with Solutions
I need to create a new topic for solutions, but everytime I try is wants me to pick the parent topic to add to. I would like to create a new topic as the parent and then add solutions under it to help keep it from being lost within the other sub topics. Thanks in advance for any help. Colby
Worklog Type column
Hi, We would like to have ''Worklog Type'', as a column for work logs. Could this be implemented? Thanks
25 max asset association to tickets -- Again
Hi guys, I am in dire need to be able to associate more than 25 assets to one ticket. Is there a setting in SDP that I can play with so I can get to 30+ asset association? Thanks. I can't give you a list of my equipment but it's there, and I need to put all the stuff on a number of tickets. Thanks
Requester Name Change Causes Two Accounts
When a user has a name changed (because of marriage etc) their name and username change, and they get a second email with their new name. Example: Old: Jane Smith, username jsmith, email jsmith@email.com New: Jane Jones, username jjones, email jjones@email.com & jsmith@email.com When AD syncs into SDP we get two accounts. We have Override user information based on e-mail ID turned on, but the user gets a new primary email address and keeps their old one as well. I am assuming that since there
Incident Template - Field & Form Rules
I am trying to set some field & form rules to the default incident template. I have attached a picture on the setting I am trying to get to work. I have set the following rule: Rule execution: On create / edit Event: On field change - Category Conditions Site - contains - 24- (all sites are imported from AD, and sites that starts with 24- is Stockholm in this case) and Category - is - IT Services Actions Set field - Group - IT Stockholm (I dont get a drop down menu here...) For some reason this does
Support Group Owned By Issue
9.2 Build 9238 I have a few support groups where I want to change the "Owned by" to None or "Choose Owned By" since this field has a current technician it will not let me change it. I change the value to "Choose Owned By" and it simply defaults back to the technician name
Show who closed request in notification rule
Under Notification Rules there is the option for "Acknowledge requester by e-mail when the request is closed." Is there any way to show in the notification who closed the ticket? There is Closed by $Technician, but that only gives the name of the person assigned - NOT the person replying. If Joe is assigned to a request and Fred is working on his request for him and closes it, it will give a notification saying that Joe closed it, not Fred. Is there any way we can properly display the name of the
Issues with Zoho Synchronization - Failing - Support File attached
Hi Team - Zoho synchronization has been failing and even when looking at the log files, I dont know why. Nothing has really changed from a back end perspective. Attached is the support file. Can you let me know what you find? Thanks!
Remote control agents and Chrome
We've been looking into using the built-in remote control functionality in SDP. When we initially tried to launch the built-in remote control application, we were prompted to download Java. Since we're using Chrome and it no longer has support for Java, we are forced to use IE. I was wondering if there are any plans to fix this in the future. We use Chrome for everything, and we would hate to have to use IE for one particular application. I tried searching the forums for this and didn't find much.
How to automatically assign tasks when picking up a request
Hello, Let's say technician A is picking up a request which has 5 associated tasks. How can we make sure that the system automatically assigns those 5 tasks to technician A? Best regards, Demetrius
Number of Assets
The number of assets (workstations in particular) seems to be incorrect. If I manually scan for a machine (WK1) which does not show up on the inventoried list, it will scan successfully and be added to the inventoried list. The total number of workstations inventoried stays at the same number (17) and one of the previously inventoried systems (WK2) falls off the list. If I then manually scan WK2 it completes successfully, shows up on the list, total number inventoried remains 17 and WK1 no longer
Survey for users outside the domain
We have users from outside our domain that use certain systems provided by us such as VOIP phone systems. Therefore they have access to our Support Desk for service when it is needed. However when we close a Request for these individuals the survey link provided does not work for them. I am certain I am missing a setting here but not sure which one that would be.
Cant Login Android App
Hello, i have everything ready and API also ready but am getting login error ? but i can login via web with same server and login details
Changing the URL text to suite a specific browser
Hello all, I have a request to see if it's possible to change the text on the URL that comes when a call is logged etc. The problem I have is I have to make ie the default browser on all workstations because our current Business Management package only supports ie currently. Now if I use SD Plus with ie I find that SSO doesn't always work very well. I spoke to support and they said use Chrome, so I rolled it out via gpo along with a shortcut to everyone's desktop with "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe"
Drop Back to Free Version
My license has expired and we'd like to drop back to the free version since our needs and company size has changed. How can I accomplish this?
Domain Logon using old password
I have our ServiceDesk tied to our Domain, everything seems to have been working normally, however we have a 90 day password rotation policy, we are finding many users that after changing their domain password are unable to log in with the new password, their old one seems to work. So I re-imported all users manually from Active Directory thewn the new password seems to work. Now here's the kicker. The direct comms seem to work as when I type the password too many times it locks out the user on
Detach Asset from PO (Undo Reconcile) ?
Hello A PO has been reconciled with the wrong asset. What is the correct process to undo this action? (ie detach an asset from the PO).
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