View and edit project task dependencies within the task and gantt views
It is very difficult to work with a team to review a project schedule due to the fact that project ask dependencies may only be defined and viewed within the dependency screen. It would be nice to have a dependency column in the project task list view that is editable on the fly, using the task ID. It would also be nice to modify dependencies while viewing the gantt view of a project rather than having to constantly go back and forth between the dependency and gantt views and refresh every time you
Expand/Collapse 'Child contracts'
Dear support team We are using Parent/Child contracts. We have yet >70 contracts inventoried, but a lot of those are child contracts. In the current list view, parent and child contracts are mixed and not distinguished (you cannot tell which is a parent and which is a child) and it is there is no option to apply a filter to only view parent/child contracts. In my configuration, it would be great to have the option to expand/collapse a Parent contract to show/hide its child contracts. So child contracts
Email slow after switching to Office 365
We have recently migrated our email platform from an on premise exchange server to Office 365. I have noticed sending outbound emails from a request is much slower since our migration. Sometimes it takes 60-120 seconds for the email to be sent. Is there anything that can be done to correct this?
Projects Not Displaying in Predefined Views
Last night our network admin upgraded from 9229 to 9300 to 9302 last night. Now, my predefined views in Projects are completely hosed up. When I click the drop down and select the Predefined Views gear, it will take me to my list, but I cannot click New or Edit and get anywhere. The New button isn't even a button anymore and if you right click on the edit button next to an existing project and left click open in new tab, it just opens a blank page. I can get to Gantt View, but this does not suit
Can't log in anymore and don't have the administrator account info
Hi, We've been using ServiceDesk Plus a long time, but all of the sudden we can't log in with our accounts. And on top of that, we don't have the "local" administrator account. So we can't log in at all. What can we do? Can we somehow get the account somewhere or can we attach the database to a new installation of ServiceDesk? Best regards, Fredric
need email history to show in replies
Need to know how to configure email replies to show history. thanks,
Self Service Portal Customization not working
Hi, So i can get to this screen in the admin section but when i click the widget button, preview button etc (all buttons in fact) nothing responds so i have no way of customising this screen. Any ideas please? Thanks
How can I downgrade from 9207?
There are a lot of issues after upgrade 9207. How can I downgrade to 91xx ?
Change Calendar - corrupted display when using small navigation calendar arrows
(reported with respect to ServiceDesk Plus 9003 Enterprise) One of our Technicians exploited some odd behaviour in the Change Calendar that is consistently reproducible using the following steps: Navigate to the Changes tab, Calendar View (filter used is irrelevant, e.g. 'All Changes', 'Open Changes') Using the small navigation calendar in the expanded left-sidebar, select the back arrow 12 times (move from May 2014 to May 2013) In the Change Calendar now, Changes that are scheduled for the first
errors after upgrade
have some iisues after upgrade to 9302 1. cant close any request from mobile application 2. can make new task from request
ServiceDesk Plus and Windows Firewall
Hi I have a 2008 r2 Server running ServiceDesk Plus that historically did not have the Windows Firewall switched on. I'm trying to reinstate the firewall, so I've added in 8080 to allow web traffic through which works fine. Are there any additional ports that need to be configured in the firewall to allow scans, connection to AD, Email etc? Thanks
Report on unsuccessful Changes
Is there a way to pull a report on changes that were unsuccessful/failed and were reverted back to a previous stage? I understand that workflows are customizable across customers but this is a useful stat to show changes which were successful on their first attempt. SD 9217 Enterprise MS SQL ------------------------- Canada
Increment Field (or enabling + sign)
Hello, kindly assist if it is possible to enable the + sign to a particular field, so users can add additional request if they click on + sign example: File Rule1 File Rule2 .. Or if there is another way to do the same thing. Many thanks, Van
Boot Camp Feb '17 - Change Management
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Assets Count
Hi All, how can Service Desk Plus count the asset ? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
Can't start servicedesk plus server
Hello, I try to install servicedesk plus 64 bits on my debian 8x64 server. I got this message when I run run.sh : Trying to start PostgresSQL server failed Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details I looked into : /ServiceDesk/server/default/log I got this error : [09:17:33:933]|[09-09-2016]|[SYSOUT]|[INFO]|[8]|: [JBOSS] BasicServicesDeployer: Starting failed adventnet.deployment:type=ServicesDeployerIncomplete Deployment listing: MBeans waiting
technician Role
Is it Possible to Create a technician Role & give him/her access to edit Requesters. Thank You
How to delete an attachment in archive requests?
This topic is spamOur security system found a virus in one of our archive request attachment -- how can we delete it? ** I don't know why they flagged this as spam ** RCPSC
Request for detailed Report
Dears, Can you please provide me with query in order to create report in SDP with these fields: 1. List of all Projects, Changes and Tasks (grouped in categories), 2. Status of Project, Change and Tasks (Open, Closed, etc.) 3. Name of technician involved, (User) 4. Total time spent separately for project, change and requests on SDP for each technician. Thanks in advance, Driton S. Bejtullahu
redirect to main site on server
So I want the users to be able to type "helpdesk" into the browser and then have that redirect then to the https:\\helpdesk.company.com. I already have the DNS entry to get to the IP/Server, but what else do I need to do? Thanks
Change default template by e-mail
Is it possible to have a other then the default template if someone send e-mail to the Servicedesk. We have created a new template for the organisation. We use SDP 9302 .
Report for Additional Fields of templates
Hello Can someone tell me if I can get an additional template field in my report ? I have added a field 'Sent to Vendor' which is set by the technician responsible for Vendors. I want a report in which I have the Workstation number and the Send to Vendor field. For Example Workstation Sent to Vendor PC-1921 Premier Systems
Free Webinar on March 14th - How analyzing data patterns can improve IT service delivery
Given that data is an important organizational asset, it is key that users get to access them easily, in order to make important decisions. Analytical tools help in combining data from different sources and analyze them to reveal useful insights. Join our free webinar and know how you can use IT analytics to decipher data patterns, and improve IT service delivery. View more details here Schedule: March 14th Time : 10 am -11 am GMT| 2pm-3pm AEDT | 11am-12pm PDT
Asset Additional Fields - API not updating after the 12th custom field
Hi, I am trying to update some records using the api - I have done it successfully in the past but if I create a custom field from the 13th on, the api says it updated successfully but the record does not show the updated value. If i run the same api call on the 12th additional field or lower, things work as expected. Am I missing something?
Ask The Experts - March 7 - Completed !
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Ask the Experts - 2017
I'm really liking the open forum with the experts and the quick responses. However, organization of the questions is in a top-down format so it's kind of hard to pick up on topics all in 1 thread. Might I suggest next time (and please do have a next time), maybe make a special forum section that we can all use so individual topics can get individual responses and it's a little easier to follow. Maybe make the forum read only except for special times when all the experts are available. Just a thought.
How can I update the department heads automatically?
I have a Department table in a custom application database that is synchronized daily with our HR system. I would like to also synchronize the department head information in Service Desk Plus from this table. Is there some way I can schedule a job top do this daily? We already synchronize daily from our AD for the users. Best Regards Dave
Notify Department Heads when Critical Priority
Hello, Is there a script or method I can do to notify specific department personnel or emails when an Incident Ticket is created that is tagged Critical? Thanks, Dara
How do you hide the login box with SSO?
Our production system is at version 9230 and single signon works great. After I upgraded the development system to version 9.3 build 9301 and 9302. Single signon works, but the logon dialog box is displayed for several seconds while getting connected. I have started to re-enter my credentials a few times then realized that I only need to wait a bit. With SSO enabled, I do not want to see the logon box unless there is a login failure with the logged in user. Dave
ServiceDesk Plus upgrade
Hello, I'm running build 9220 and would like to upgrade to the latest version (9302). Do I have to upgrade first to 9300 and then to 9302, or I can upgrade directly to 9302? Thank you.
***open task by a technician***
Hello, I need a report with all open tasks (not requirements) by a technician. how does it work? many thanks
Asset Scan History Cleanup
Clean up Asset Scan History every 30 days as a best practice.
Requester issue
Hi guyz, As you can see on this screenshot i took. Is there a way of adding a link of the request resolved in order to facilitate the end-user to reply via SDP if maybe the user is not satisfied with resolution instead of replying the email? Find attached the screenshot for more clarifications.
Is it possible to add custom Change Stage(s)?
hi, In our SDP, the Change Stages are fixed (6 stages). Is it possible to add custom Change Stage? (Our potential asked for this request feature). Thanks.
Spot editing not compatible with Field & Form Rules
Hello, In our environment, spot editing a request (i.e. editing the value of a single field by clicking on the field in the request details) does no longer work whenever there are Field & Form Rules configured in the associated request template. Why is that? Best regards, Demetrius
New Fatures in 9300
thank you team for your effort, the new features in 9300 look amazing, i just like to have these two comments: 1- the feature for use to upload his picture, it will be great if it loads automatically from ActiveDirectory while doing the AD Import, specially we setup already the Single Sign On. 2- for the new Dashboard features, can we have some more control over it? for example, the SLA Violation, can i edit it or control it to select for which category and which period, and so on many thanks Mahmoud
Application Layer Started......................................
Hi Team, I recently uninstalled ManageEngine (“ME”) from my server, downloaded the latest copy and installed it. Now when I try and start ME it perpetually shows “Application Layer Started......................................”. I know I should have just upgraded it, but now I need to deal with the situation I’m in... I’ve tried shutting ME down and starting it again, I’ve ended the java and pgsql processes, restarting the server, applying the latest upgrade (which also doesn’t work as it says I
technician notifications since 9301
Hi Guys, Since upgrading to 9301 sometimes when a users responds to a case the assigned technician doesn't get an email alert. Any idea? Thanks
What's different between Worklog and Task in SDP
Hi, What's different between Worklog and Task in SDP? When we should use Task? When we should use Worklog? Thanks
Notification counter doesn't show when I have new request or task
Hi, Notification counter doesn't show when I have new request or task. Like this: Thanks
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