Manage windows upgrade license
Hello. We had all the Windows 7 license keys registered. We did the update for windows 10 and now a different product key is shown. What is the correct procedure for reallocating licenses? How should I mention that those keys were assigned to windows 10 through the update?
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Can you merge Solutions
Inevitably with multiple people generating solution docs we have a number of entries for the same issue. How can I merge these together, in a similar way that you would do with incident tickets. Obviously once this had been done I would copy-edit the resulting solution
Feature Request: Close Tickets Linked to Change
Maybe this has been requested before; however, I will ask again in case it hasnt... We use change management as part of our release process. Tickets for features/bugs, etc are linked to a change that is used for the release into production. It would be nice, if like the Problem Module, there was the option to close linked tickets when the change is completed/closed. Perhaps taking the closure code and comments and copying that to the ticket descriptions. We often have 50+ tickets linked to a change
Multiple Departments
Is it possible to have multiple different departments in a company set up to use service desk plus in a way that they have entirely different sets of categories, subcategories and items. I want to make it to where department A cannot see the categories for department B and vice versa. Is this possible on Service Desk Plus, we are running build 9307
Edit Task view on Homepage
Feature request to allow different details for pending tasks (i.e: due date, linked module, project name, etc..) -- currently only the created date is shown. SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
Add Attribute
Good day, When trying to add an attribute to an CI item, the window says Processing with a progress wheel spinning but the process never completes. What could be the problem or the solution? Thanks,
Add Attribute
Good day, When trying to add an attribute to an CI item, the window says Processing with a progress wheel spinning but the process never completes. What could be the problem or the solution? Thanks,
Add Attribute
Good day, When trying to add an attribute to and Configuration Item, the popup windows says processing but never finishes the process. What can be the cause or the solution. Regards,
Add Attribute
Good day, When trying to add an attribute to and Configuration Item, the popup windows says processing but never finishes the process. What can be the cause or the solution. Regards,
Add Attribute
Good day, When trying to add an attribute to and Configuration Item, the popup windows says processing but never finishes the process. What can be the cause or the solution. Regards,
Add Attribute
Good day, When trying to add an attribute to and Configuration Item, the popup windows says processing but never finishes the process. What can be the cause or the solution. Regards,
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service?.
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service?.
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service?.
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??.
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Ticket management workflow
We are in the mid stages of implementing SDP. I am uncertain the best way to manage "tickets" in SDP. For example, our current process is this: End user submits ticket to Help Desk via email. Tickets can be for anything that requires IT assistance. This means that a ticket might be anything such as a problem with a printer, new software request, conference setup or anything in between. Ticket is automatically created in help desk software with pending assignment status. Help Desk coordinator assigned
new hire/leaver workflow
Hi, We are running ServiceDesk Plus 9.2 Is there a way of automating new hire workflow where a Manager requests a new hire, an email gets shot to HR and IT to create the new hire (including workstation/laptop, phone, etc.). IT can the update the request once the user is ready for work. Is there anything how does other people approch that ?
It does not send an e-mail to the requestor when the request is completed.
Hello Community, I am testing the application and am facing the following problem: When the technician resolves the request, the system does not send an e-mail informing the response to the requestor. However, the e-mail sending function is working normally because the technician receives when a new request is generated. I was searching the forum and I saw that in the previous versions there is an option to be marked to "notify the requestor when the request is resolved", but in this last version
Linking Changes
Can we link related changes? Linking one or more child changes to a parent change.
Feature Request: Close Tickets Linked to Change
Maybe this has been requested before; however, I will ask again in case it hasnt... We use change management as part of our release process. Tickets for features/bugs, etc are linked to a change that is used for the release into production. It would be nice, if like the Problem Module, there was the option to close linked tickets when the change is completed/closed. Perhaps taking the closure code and comments and copying that to the ticket descriptions. We often have 50+ tickets linked to a change
Feature Request: Close Tickets Linked to Change
Maybe this has been requested before; however, I will ask again in case it hasnt... We use change management as part of our release process. Tickets for features/bugs, etc are linked to a change that is used for the release into production. It would be nice, if like the Problem Module, there was the option to close linked tickets when the change is completed/closed. Perhaps taking the closure code and comments and copying that to the ticket descriptions. We often have 50+ tickets linked to a change
It does not send email when the request has been resolved.
Hello community, I am testing the application however I am facing a problem and would like the help of you. - I have already performed the settings for email (POP / SMTP), however, I am usually receiving email when an incident is opened, but my problem is that when the technician solves the problem the system does not send an e- Mail to the requestor stating that the incident has been resolved. I was reading that in previous versions I had the option to notify the requestor by email when it is resolved,
Receiving email from generic email accounts
We have a few services on various servers that will send emails to our helpdesk. For example our backup server will send an email to the helpdesk email address when a backup fails. The problem is that the sending email is a generic email address that doesn't really exist. So naturally ServiceDesk will receive a failed bounce back message when it responds to a new request. The result is that ServiceDesk will add notes to a ticket stating that there was a failed bounce back message. Is there
ServiceDesk - Notification Firewall port
Hello supportI would like to know what port need to be allowed to send notification (those red popups informing technician that new ticked was assigned to him or something else happened - bell icon) to client computers accessing ServiceDesk using browser. Currently I noticed that its only working if I disable firewall on ServiceDesk server. Thank you - Marcin
Link not working in self service portal
Hello Build 9213 is installed. In the self service portal if you want to click on the names (Pending, Awaiting Approval, Waiting Update) nothing is going to happen. If you click on the number, it works. Please add the missing link or do not change the mouse pointer to a clickable sign. Regards, Markus
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Report
Hi, I need help. I have 3 lines of support. I need to make a report on how many requests processed the first line of support. There are applications that close the first line. But the report on closed applications does not suit me, I need to understand how many applications I received on the first line, how many they processed and transferred to the next support line. Is it possible to make such a report? MSSQL 2008r2.
The top menu was gone
Hello everyone! On one of the computers, the site is displayed like this: Header is missing in all browsers. Browsers reset, but it did not help In FireBug i see this: TypeError: parent.jQuery is undefined ClientLogger.js:16:5 SyntaxError: missing ; before statement thirdparty.js:5:233383 TypeError: parent.jQuery is undefined ClientLogger.js:16:5 ReferenceError: jQuery is not defined ae-sdp-thirdparty.js:1:340525 TypeError: parent.jQuery is undefined ClientLogger.js:16:5 ReferenceError: jQuery is
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