My Tasks
Does anybody know how to make the space more usable? There is such a large area for the tasks, but you are limited in amount of characters before you get the ... and can't see what it is exactly you are trying to remind yourself of sometimes. As you can't control the size, it seems like such a waste of real estate, the character limit should be greatly increased to make this feature somewhat usable I feel.
Partial leave in planner!
Hello, Is it possible to put in partial leave in the planner. Only full days are available now. I'd like to use hours instead. Regards Richard
SAML 2.0 or UPN for SDP
Any news for supporting SAML 2.0 in the onprem versions of Servicedesk Plus? This would be sweet to use with ADFS. Either this or at least supporting userprincipalname is a strong recommendation from my side. Samaccountname is a bit pre historic by now and a modern application as SDP should support UPN. There are a few half ways around it for example with setting up SSO, but that will only support domain joined machines. The other way is to configure LDAP to use a custom login attribute label, set
Importing AD Users
I'm not sure why I am asking again because I have asked two or three times in the past 6 years for this feature. The current method of importing a user requires you to select the entire OU each time you want to import just one user which is a pain because we have OUs where some users need access to SDP and users who do not. This means every time we want to import a single user, we have to go back through and delete all the ones that should not be there. Your solution has always been, place the
Selfservice Portal List of Assets
Hi Guys, Is it possible to show the list of assets owned by the user logged in the selfservice portal Homepage ? Greetings, David
editing pre-existing fields for template
I have an existing template that has an Item field that I am trying to edit to add another option into the Pick List, but it doesn't show if I go to Incident - Additional Fields, where all the other fields are. I tried deleting it and re-creating it, and it tells me it's a reserved key word, so I must choose another name. Is there a workaround for this? This template was existed prior to me getting hired, so I don't know or why it was created this way to begin with.
Standard group for Technician.
Define a default "Group" for a particular technician. A technician can be part of several groups, but in many cases, only one group is greatly used for support operations. In such cases, in order to expedite the creation of incidents by users, and to avoid that requests are lost, if the technician is absent, it is necessary that requests without a group, but with a defined technician, are also classified in a standard "Group" of the Technician . Based on this, I ask that the following ideas
Free Seminar Series - End Point Management
Join us for our free seminars in the Bay Area, Los Angeles, and Dallas this July! These seminars will focus on enterprise mobility and endpoint management and help you learn how to adapt to a dynamic, mobile workforce and increase productivity with the latest mobile, server, and desktop management trends and techniques. We'll also talk about integrating with ServiceDesk Plus, patch management, OS and software deployment, asset management, remote control, and more (and have plenty of food and drinks
Projects Module
Hello, I was asked to see if someone can give us a demo on how to use the Project Management module in ServiceDesk Plus. I searched online for a video or more document other than the Admin and User guides, but could not find anything up to date. Do you have anything up to date that I can provide the users? Thank you, Craig
No puedo ver propiedades de tecnico
Estimados; Al tratar de ver las propiedades de un técnico no abre la ventana, favor indicar como solucionar o que se requiere.
How to require a contact field limited to a particular user or template?
We have helpdesk "kiosks" where users can walk up and submit tickets. They are already logged into with generic ManageEngine accounts "kiosk 1, kiosk 2, etc". The problem we run into is when the user does not leave contact information so we don't know who created the ticket. Is there any way to *require* a contact field that is either limited to ONLY the kiosk accounts or have a different requester template that requires a contact field? We don't want to require this across the board and make this
How to include Added resources when copying a template
Good day, I have finalized a New Hire form and would like to copy it so I can use it as the base for our Termination form. however when I do this none of the resources copy over. How can I get the full template, resources, task, and forms and field rules to duplicate?
Query Report filtered for Template Used
I have multiple templates that the service desk technicians use. One of the managers is asking if they can get a report but with only information from a specific template that the technicians use. The template that is being requested is named: Recon / Escalations Template Searching through the forums I was able to find a query that returned information on our custom fields that have been created for this template. The custom fields we are wanting to use are: aliasname: Agency Error tablename: WorkOrder_Multi_Fields
Error When Trying to Show All Tasks
Good morning, One of our users is getting the error message below when clicking the "Show All Tasks" button and when trying to show all tasks from the quick actions drop-down. Sometimes they get just a blank white screen, but when they refresh the page the error message comes up. They are able to navigate everywhere else in ServiceDesk except for the taskdetails.cc page. We've tried using a different browser (Chrome and IE11) and still get the same error message. We're running build 9307 and I'm
Auto-assign tickets when an engineer account is removed
When an engineer account is removed from SDP, the tickets assigned to that engineer becomes unassigned. Is there any way to auto-assign these tickets to another engineer?
SQL Table Department Attributes
Hi, I am looking for a table that holds custom department attributes. Also is it possible to create a shared department attribute? Regards Mario
Auto Close incidents
Hello - We have an automated process in place to create an incident with several tasks assigned to different technicians when a specific email is received. Is there a way to automatically close the incident once the last task is closed? Thank you Mike.
Close ServiceDesk for Requesters only
Hello, I am new to the ServiceDesk configuration and I have a questions regarding the possibility to close it for requester. Is there a possibility to stop the creation of tickets but to give the requester the right to check on already open tickets? If not is there the possibility to keep it open for technicians but to shut it down for requester - like a maintenance mode ? Thanks in advance for your help. Kind regards, Pierre
Pin a Note to Top
Requesting the ability to pin a note to the top of a Request. Similar to the way Facebook allows pinned posts. Thank you.
still no option to choose working time day by day???
I was hoping by now there would be an option to choose working hours per day rather than by week. It would be so useful to be able to select Saturday and operational time or 9.00 to 12.00. Any chance of this ever being implemented? Regards
Technicians Raising Requests
Hi, When our technicians raise requests, unless they know which queue it has gone to, there is no real record of their incident requests. I've gone through every filter to find a ticket when I raise it as an Incident and not a single one shows it. Is there something we need to do to view these ? We can add a custom view , but each technicians would need to do it . P.S Is there a report \ custom query you can do on these custom views ? A
Location of Resource Account ID
Hello, Where can I find the ID for an account associated with a resource? I can find the Resource ID by selecting 'Resource Details' but I cannot seem to find the account ID. This is so I can use the REST API to modify account passwords. Thanks, Steve Maiorino
How to prevent Delete for System log
Dear, Could you help me to prevent the deletion for system log ( the highlighted option in attached file) Thanks
Credentials passed through URL
Good Morning, We are purchasing some Digital Display adapters and would like to display are Completed requests by This week by Technician report on it in real time. I found some information regarding passing the authentication through the URL because we are unable to login by keyboard and mouse. I have tried doing the following to see if can login but no matter what we place its coming up Invalid http://sitename/HomePage.do?username=guest&password=pas123 We do authenticate by AD Any help
server status widget
Hi, I cannot seem to find any how-to about creating widgets for SDP. What I would like to do is create a simple html that shows the status of our main systems. What do I need to do to have SDP recognize the html as a widget? Thanks Michael
User Export
Hi, Is there any query that will export a list of all our users and their settings ? We're doing an audit on the settings that the requesters AND Technicians have ,namely the Department, Allowed to View etc. but as with many things it's easier to ask for the lot :-) Is there any way to do this ? A
Asset Management - Asset Additional Fields
Hello Dear Reader, i have 2 question. My Servicedesk version is 9.3 Build 9312. 1. How can i add a new field in Asset Management / Asset Additional Fields that include requester list automatically. 2. How can i edit UI Design of pages in manageEngine servicedesk, for excample, when i add additional fields in asset, this field place in the end of page . i need to move this fields in the top . Thanks .
Allowing for conversations in Changes
Dear all, I just realized there is no way to track change related discussions. It would be quite useful to have similar functionality as the Conversations in Incidents and Requests. Kind regards, JS
Bulk update of change ticket
How can I bulk update change tickets i.e close out all rejected change ticket etc...
Print Preview error
Hi, Could you help me please to check the error attached, trying to use Print Preview option it's showing only the error: 404 Unfortunately the page you requested does not exist. You made a mistake when typing the page address (URL). Clicked on a broken or incorrect link. The requested page has been deleted. Go back and try again Return to home page And it's not showing the ticket information If you need more information please let me know ! Thank you !
Configure Reverse Proxy for test platform
Hi, I am building a reverse proxy server for our Service Desk Plus. The idea is to use the same domain/subdomain for production and integration builds however I want to point the test server to a subfolder - Test. I am planing to use IIS as a Web server. The outcome should be: Prod URL: https://subdomain.domain.com Test URL: https://subdomain.domain.com/test/ Rewriting to prod internal server IP works fine for me, however I am having issues to set up a reverse proxy for the subfolder /test. Has
Specific Incidents & Tech logged in Querry
1. How do I allow only specific requesters or Technicians to see specific calls logged. For H.R department staff see only H.R logged calls. 2. How do I see all Technicians (using Querry) that have logged onto the system for past year (365 days ago)
help please to remove authority
Dear , hope my email finds you well. could you help me to remove the authority from technician to see the list of technician as in attached file.
How to disable the use of worklogs
Hi There, My team are finding it difficult having so many ways to update a request/incident ticket and it adds the trail of activities in all different tabs/locations. I am wanting to disable the use of worklogs so that we focus on using notes and emails, could you please advise how this is done? thanks, Belinda..
All approvers have to approve the submit for approval menu
Hi, Some times in incident management we have to submit for approval, but when I submit for approval, all approvers haven't to approve the incident request. means any approver can approve a request, provided the others do not reject. How to add multi stage approval for incident. Thanks
Get information of request
hello, We fetch user from Active Directory and there is Contact Number contain user phone number, I would to get this information to put into a field, can we ? thank you ! Brgds, Tài
Reply with a template and close the ticket based on certain criteria
We'd like to setup a business rule to complete certain fields (Category, subcategory, assign technician) and the resolve the ticket and send an auto reply to the user based on certain criteria. (like a very specific subject line) Is this possible? We were able to assign and set the catergory, but the auto reply does not seem to be available. (Would like to use a reply template for instance.How can this be achieved? Thanks
Subject auto fill by field change
Hello, I want javascript which can help me to get value from a field and put it into another field. ex: I have additional Field shopcode and shopname, where I want whenever user input information into these 2 fields, javascript run and get value from these 2 fields and put it in subject shopcode: 123456 shopname: XYZ Company subject should be: request for support from 123456 XYZ Company thank you !
Install agent in VDI enviornment
Hi, I am wondering what is the procedure for installing the service desk agent on our parent image for deployment in a VDI environment? Will the agent create a new asset every time a new desktop is deployed? Also if the virtual desktop is refreshed will the agent create a duplicate asset in the service desk?
Best practice for managing Dev, UAT and Prod environments
Hi everyone, We are just starting to use SD+ in our environment and I want to know what the best practice for managing and keeping all 3 Dev, UAT and Prod environments with the same setup? thanks,
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