How to verify if MS17-010 is installed on clients and servers
Hi, Update bulletin MS17-010 patches has been deployed to our clients and servers by WSUS, "KB4012216", "KB4012217", "KB4012218", "KB4012219", "KB4012220", "KB4012598", "KB4012606", "KB4013198", "KB4013429", "KB4015217", "KB4015219", "KB4015221", "KB4015549", "KB4015550", "KB4015551", "KB4015552", "KB4015553", "KB4015554", "KB4016635", "KB4016636", "KB4016637", "KB4019213", "KB4019214", "KB4019215", "KB4019216", "KB4019217", "KB4019218", "KB4019263", "KB4019264", "KB4019265", "KB4019472", "KB4019473",
Can't view project details
Hey, One of our technician can't view the project details of projects where he is team member. While projects where I am team member I can view. His view as Project Member: My view as project member:
Spam mail reports
Hi , Can i take report for spam filter ? I need to know how many spam mails are blocked by SDP spam filter. Regards
Mail retrieval error -
FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox We're running Exchange 2013 and have been using IMAPS for many years but over the last couple of days we can't retrieve emails from our mail server. I have restarted the Service Desk Plus server as well as the mail server but no luck. Attaching the logs here. Thanks for your help in advance.
Cannot Assign Technicians anymore...
We recently upgraded to 9314, That was problematic and not smooth at all so 9317 is on the back-burner til we figure out this. Since the upgrade I have not been offered the Technician field when attempting to assign tickets. I only see the Group dropdown. How can I restore the ability to select a technician from the assign dialog? Thanks Jason
Send on Behalf of from requests catalogue
We recently enabled the Send of Behalf of feature for our request catalog but currently users only have the option to select users who have both the same Department name and Site location as them. Is it possible that we can configure it to ignore the site location part and just allow them to select users who are in the same department, regardless of the location? All of this information is brought in from Active Directory if that matters. Hope that was clear, Logan
Tech Availability Chart/Calendar -- view by week/day
Suggestion to add a weekly/daily view in additional to a monthly view. This could be helpful to break down a weeks work by day across teams or a group of techs. Also it could be used to schedule tasks when leave has been scheduled for only a half day. Our requirement is managing multiple projects in addition to support tickets across a small team. We currently uses an actual 'Agile Whiteboard' - Kanban style - to manage weekly tasks/tickets and would like to migrate this effort into SD+. A picture
Public Dashboard display
Hello, I would be very handy if a public dashboard could be displayed with logging in to servicedesk. This is especially useful for Info screens located in our first level team office. Current design (as far as I am aware) requires a user to be associated with ServiceDesk login (as either Requester or Technician).
Can we delete old serverout.txt files?
Can we delete old serverout.txt files? Thanks
How do I view other tech's scheduled reports
We have standard reports that are sent weekly to departmental managers but only the tech who created the schedule can see it to make any changes.
Cancel Service Request
Hi, Is there an option to "Cancel" a request within ServiceDesk Plus? I only see the following options: Thanks
Backup error after moving sdp to another server
Hi there I have been moving my sdp til another server(windows 2016 standard) Now i cant take backup of sdp. Not even from the command prompt. I have attached a picture of the error message i recieved by mail. And a picture off the command prompt stopping the backup. Also a picture attached.
create custom report for request
Hi all, I would like to print custom report for the request. I think it could be done by Request Custom Menu. Does anybody can help me with creating proper python script? Regads, Michal
Chat settings in 9317 not oppening
I cannot open chat settings in build 9317 It gives a error 404 How do I fix this?
Cannot login with NTLM after Upgrade to 9300.0.17.0
After upgrading from 9300.0.8.0 to 9300.0.17.0 NTLM authentication stopped working. I've tried the solution from the topic https://forums.manageengine.com/topic/ntlm-failed-redirecting-to-login-page-15-7-2017 but after replacing the files, it goes to an endless loop showing the message: NTLM Failed Redirecting To Login Page Now I cant login with the local account neither NTLM auth How do I fix this problem??
Email notification reminders, even when stage has been approved
Dear all, Several users have reported that they are receiving approval reminders, but when they go to the link (example below) they cannot approve anythinghttps://<URL>/HomePage.do?viewType=My After checking, we realized that it is because the stage has been completed, as another person approved it already. This means that no more reminders should be sent to the users, since they cannot do anything more about it. Kind regards, JS
Print request
Hi, Is it possible to have report printed on custom form based on our DOCS/RTF file? regards, Michal Sciebura
Priority Matrix
Hi We are trying to set up the Priority Matrix (SDP 9209) but kept getting errors. Although we have managed to get rid of the errors we found that changing these records results in the inability to select some of the Priority values in the matrix. What are the standard Urgency and Priority values that come with the system as we have some strange ones that seem illogical to me and I am not sure if they were in the basic system or if someone has dabbled. Many thanks Chris
Site Issue
Hi, Our system was setup with a Default Site and a Location site. We only operate in a single site, so would like to remove our Location one and revert to just Default. My idea is to check all our config that has any site specific items and make sure this is correctly represented into Default, and then delete our Location site. Can this be done, and is there any risk of breaking anything ? Any ideas or info would be appreciated. A
Backuping and installing
1. When you install ServiceDesk, the ServiceDesk Server is often not started for unknown reasons. But if you reinstall the servicedesk a couple of times, it can happen. With what it can be connected? 2. The backup is not restored or partially restored. I restore through restoreData.bat in what there can be a problem? System: Windows 10 x64
Unable to import CI 's from Csv file in order to update CMDB
Hi Team , My company recently brought Opmanager and Service desk plus and am responsible to update Ci's in CMDB in my team . I have gone all the articles of opmanager and tried to update CMDB from importing CSV file but getting following error . This is sample case on a test server , please help on this ? 1) [SDOrganization] Batch entry 0 INSERT INTO SDOrganization (ORG_ID,NAME,CREATEDTIME,DESCRIPTION) VALUES ('4','NA','1500557843586','Site created from CSV file import.') was aborted. Call getNextException
Software asset not available in CMDB
I have added a new software under Assets using the New Software tab. However I am not able to see that software in CMDB. Thhank you.
NIO Port has been changed from 8081 to 8082 since the default port is occupied
whats means this on my Servicedesk console "NIO Port has been changed from 8081 to 8082 since the default port is occupied"
lost impact option - ver 9317
Hello, after last update ServiceDesk Plus to version 9317 i've lost impact option. Is this the intended action? or it's a bug?
Migrate from MYSQL to PGSQL
I am am in the middle of migrating from MYSQL to PGSQL, however I am having to migrate onto a new server and get one updated and then take over from the original. I was trying to perform this in a single maintenance window, however the restoredata.bat process cumulatively took something like 80 hours - I am unable to sustain this length of down time for a fundamental tool. My pre-production server has completed the restoredata.bat and is now 2 weeks behind the production server. If I was to stop
Update or Patch for service desk Plus
Hi, I would like to ask where to download update or patch for service desk Plus. Thank you
Restore Servicedesk data from bare metal backup files and folders
Hi, we have lost our main server which ran Servicedesk. We are struggling to restore the full server from the backup but we can get to the files and folders within the backup. Is there any way I can get the data off this Windows backup and somehow import it into a fresh installation of Servicedesk on a newly built server? Thanks Adam
Fetching Emails from gmail account
Hi. Can anyone help me with this issue. I have configured a gmail account in the ServiceDesk mail settings option to fetch emails but when I try to save the settings there's an error which states "authentication failed'. What should I do to enable the mail fetching into ServiceDesk from my gmail account......?
Require all Tasks 100% completed in order to close Incident ticket
Unless this setting already exists, there should be an option to require that all Tasks within an Incident ticket be 100% complete in order to close the Incident ticket. I can't find this setting in the ticket closure settings.
Hotfix ppm file
Hi David/Demetrius Please send the ppm file link, the one I have is uninstalling instead of installing. Please refer to the attached.
Issues with SDP Chat
Just did the upgrade to the current version, 9316 from 9302 in our test environment and have a few issues with some of the features that were recently added. Chat: Issue 1: Requester occasionally receives "Mandatory fields not found [message, type]". (See SDP_1 attachment) When this does occur it causes the requester's chat box to disappear as well. I can't consistently recreate the issue. Through testing this sometimes happen almost immediately and other times it will be well into the conversation.
ServiceDesk Plus 9315 Released
Dear Users, We are glad to announce the release of latest servicepack 9315 for ServiceDesk Plus. This servicepack includes 11 new features , behaviour changes and bug fixes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Implications Of Changing Mail fetching from IMAPS to POPS
What is the implications of switching to POPS for a day then switching back to IMAPS? Since POP stores the emails locally does it delete the emails from the mailbox after the email is stored locally or is there two copies? and once we switch to IMAPS will it create duplicate emails? Also where does it store the emails locally in Service Desk?
unable to access Request since upgrading to 9317
Please help - since upgrading to 9314 to 9317 I am now unable to access the home page, requests, I can see the admin, solutions and asset tabs, but not the requests so I cant action any calls.
Creating ticket xls
Hi Is there anyway to do a bulk import from xls to create tickets?
What settings need to be made to ensure, any email updates are added as conversation to the ticket instead of letting it create a new ticket
What settings need to be made to ensure, any email updates are added as conversation to the ticket instead of letting it create a new ticket
email alert issue
we have installed ServiceDesk Plus version 8.2.0 build number 8201. but having issue in generating email alerts. email configuration screenshots are attached kindly provide solution ASAP. regards, Muqadas.
Request Reply -- Ability to Use Technicians Email Address
Good day, We're working on rolling out SDP and are trying to see if there is an integrated way to have replies from inside of SDP to use the logged in technicians email and attach to the request? We presently have 5 different technicians and the configured outgoing email address is our helpdesk email, which our technicians do not monitor. Thanks
My Application reverted to fresh installation after starting
Hello Everyone, I have set up my Servicedesk plus application nearly finish, I tried to stop/start on purpose but after restarting, all the configuration and changes were gone. It looks like a fresh installation. Could you please assist this Regards, Eric
[Python] How to check if a requester is also a technician?
A lot of our technicians will forward tickets or create tickets via email rather than actually creating incidents within the application. This results in a lot of requests from technicians that are actually just to keep track of work orders. I am trying to use a python script or otherwise to automatically assign requests that are submitted by technicians via email to themselves. Thanks
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