SMS gateway API "playsms"
can i integrate service desk plus with any SMS gateway API, i'm asking because the service desk have only 3 provider built in the admin page. i need to ingrate with playSMS
Request group assignation time query
Can you please assist to make this query usable under SD+ 9307? SELECT "wo"."WORKORDERID" AS "Request ID", "icd"."NAME" AS "Item", "wo"."TITLE" AS "Subject", "rtdef"."NAME" AS "Request Type", "std"."STATUSNAME" AS "Request Status", dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + ((wo.createdtime/1000) + 3600),'1970-01-01 00:00:00') "Created Time", dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + ((woh.OPERATIONTIME/1000) + 3600),'1970-01-01 00:00:00') "Assignation Time", (woh.OPERATIONTIME - WO.CREATEDTIME)/1000
Request Catalog - new issue form issue
On the self server portal site we are having an issue where a service requests form details are being displayed when opening a new issue. We have the option 'combine service and incident templates' disabled under General -> Self Server settings. If we click on the 'Report an Issue' it opens a blank incident template -- screenshot 1 (expected behaviour) If we click on 'New Issue' a blank incident template appears but another forms description is displayed - screenshot 2 (not expected) The form description
Need report on a technicians using a license
We are trying to manage our license usage and I'm having a bit of trouble getting a report on technicians who are using a license. I can't seem to find which field in the database indicates this. I have several technicians built for notification purposes only and have occasionally disabled the login for a technician that doesn't use the system much when bringing on a new tech. I need to get an accurate report on that.
Help with Business Rules
I need assistance with Business Rules module. I have created a rule for a specific kind of tickets and cannot get it to run as I would like to... actually, nothing happens with the ticket. I have tested to enable Turn on cascade execution and Override request values with Business Rule values with no luck - the ticket will still end up in our default view and not addressed to correct technician. Please have a look in the attached screendump. Best regards, Per Hillerström Carlanderska Sjukhuset
Notification to technician when request is unpicked
Hi, We have enabled "Send notification to technician(s) when a request in this group is left unpicked." in our support groups but it does not seem to work at all. Anything I have missed? We do not experience any issue with "Send notification to group technician(s) when a new request is added to this group." BR, Per
v9324, the custom_style.css won't load in the admin view
Hi there, with version 9324, the custom_style.css won't load in the admin view, all other views are OK. Is that correct, or a bug? Thanks for any help here. StefanS
Custom Attributes in CI placed randomly
Hi Everyone, when i'm adding custom attributes, in the Form Editor it appears like this : but after we save it and try to input, the formation of custom attribute is scattered everywhere, like picture below, is there any pattern to it or any explanation to this? thank you before and after
Task Template
I am trying to setup task templates for various projects that we are currently working on. there is a drop down in the template for the "Group" and "Owner." however, when I select the group and the owner (as only one technician Is working on a project at a time) it does not keep these set. as soon as I try and use the template these fields are blank. Is this a known issue or is it designed to act this way?
Mobile Client SD Plus
Hi I hope someone has run into this. Scenario. Using iPhone mobile client in SD Plus build 9314. Server configuration is for HTTPS and SSL. When loggin in through the mobile client and look at a request the following functions dont work. Knowledgebase Worklog We dont seem to be able to access this functions. Has any one has any experiance regarding this?
Cannot add custom attribute to printer
I am trying to add a single line attribute to the printer CI type. When clicking Add, the application is stuck on processing. Looking at server side logs, it gives us a hint, but no solution: The INSERT statement conflicted with the FOREIGN KEY constraint "ReportColumnDetails_FK". The conflict occurred in database "servicedesk", table "dbo.ReportSubModules", column 'SUBMODULE_ID'.] with root cause|java.sql.BatchUpdateException: The INSERT statement conflicted with the FOREIGN KEY constraint "ReportColumnDetails_FK".
Show Active Templates only
I have the following query that lists all Incident Templates we've created. SELECT rtl.Templatename "Template Name", rtf.Resolution "Default Resolution" FROM RequestTemplate_list rtl LEFT JOIN RequestTemplate_Fields rtf ON rtl.TEMPLATEID=rtf.TEMPLATEID ORDER BY 1 However, some of these are inactive. Is there a way of filtering these out, or at least showing "active" or "inactive" next to each one? Database: MSSQL Version and Build: 9.2 Build 9221
step by step to activate SD plus
Hi there, I am a new be for SD Plus, anyone can help me to give link tutorial step by step to activate and setting SD plus for the first time? Many thanks Mustakim
Need Local Administrator login
Hello, How to set local administrator being admin ? i cannot login to my SDP website because of AD authentication has changed.
extract software information on a server / workstations
hi, I need a report where I can extract all software from each server or workstation. It shall be possible to sort on the name of the workstation / server. Anybody with experience in creating a query that can extract this. Thanks
Automatic assignment.
Hi guys. Need Your help. Started to use SDP and are unable to configure automatic assignment of the expert. Example 1. One region "rA1"- one site "s1". Four equipment ("t1", "t2", "t3", "t4"), - associate site - not in any site . Two groups of technical support "g1", "g2". "t1", "t2" Technicians are associated with "g1", "t4", "t3" technicians with a "g2". Enabled automatic assignment of the "Round Robin" on all new requests. The E-Mail Command is enabled. Business rules are configured according
ServiceDesk Plus Report with Group by Custom Field
I've created a custom field for a service template and would like to be able to generate a report that groups by this field. I noticed that some custom fields show, but not this particular field. I tried to edit the query to include the field as a grouping, but that fails. It even fails when without any edits.
Change the purchase template
Hi, i want to know that if it possible to change the purchase template because I need to disable some fields. thanks
Add Custom Fields to Business Rules
Running into an issue when trying to add new filters to existing business rules. When selecting an Additional Field item we are unable to add it to the rules filter. We can add a default field to the same rule with no issues. v9320 mssql
More than one arguments in Custom Schedules
Hi everyone! Is someone use More one argument(report) in Custom Schedule? I have powershell script, which take arguments from sd (one report): param ( [string]$json = "none" ) $jsondata = Get-Content $json -Encoding UTF8 write-host $jsondata But if I choose two arguments (reports) in custom schedules, I can't see second report. Maybe someone can help with second report?
View Password for Administrator
Is it possible for the Admin of SDP to view the current password of a user?
RestAPI not working?
Hi! After the windowsupdatebatch the RESTAPI for SD+ stopped working. If I try the following: https://sdplus.site.com/sdpapi/request/286618 I get back: This XML file does not appear to have any style information associated with it. The document tree is shown below. <API version="1.0"> <response> <operation name=""> <result> <status>Failed</status> <message>Error when performing - null - null</message> </result> </operation> </response> </API> In the serverout-logfile I can see the following: I was
Add Site to already created Technicians
We have a number of external technicians that access our Service Desk+ The technician accounts for these users were created manually (eg: not integrated with our AD). However, they do not have Site's populated, and there is no way to add one when you edit the technician ('Site' is not listed in the fields you can edit) The only way I can see to do this is to convert them back to a Requester, add the Site via Admin >Requesters, and then convert them back to a technician. I have tested this with 1
Change Management roles
Could it be correct that I cant defined who is a member of the different Change Management roles, so it forms the list of people that can be chosen when the Change Request is submitted. So there would be a list of possible Line Managers and a different list of Change Owners etc
Active Directory notifications
Hi, Since upgrading to the latest version, we keep getting the attached alert in SD+ Where is this alert set up and how do I stop or modify it?
Horrible Service For Manage Engine Support For Licensed product
Is there anyone from Manage Engine Support in here. I have been trying to reach your support since today morning for an issue where my installation is no longer starting up. I have already raised a ticket with no response. Ticket Id : #4350867 I had tried calling the international number +1 925 924 9500 thrice and each time someone picks ups says hello and hangs up.
PIV authentication
Is there a way to use PIV card authentication to sign into Service Desk? Currently we are using username and passwords, but we need to start using PIV for authentication. https://csrc.nist.gov/projects/piv
Multiple Technicians associated with Role for Workflow Approval
Hi, Sort of related to https://pitstop.manageengine.com/portal/community/topic/does-servicedesk-plus-support-approval-groups-if-so-how, but I cannot find out how to add multiple technicians to a single Site or Organisation Role - the only option I get is to add a single user. I want to create a Role comprising multiple technicians who can approve a Service Catalog Workflow Chris White
Script Master 19 : Send periodic notifications to requesters about their pending requests and accordingly update their status
Hi folks! I'm back this week with another useful script to help you with your ServiceDesk Plus needs. I trust that you found last script to create service requests through email, very helpful. This week's script helps you send periodic notifications to requesters about their pending requests and accordingly update their status Let us assume a scenario where the technicians reply to a request and put it in a custom status called 'Waiting for User'. The rules of the business demand that these requests
Hide a Service Category
Hi I want to create a load of new incident templates without anyone, including technicians, seeing them. I can create an incident template and not assign the Service Category field to an existing Service Category but it generates a fake Service Category called Others. I can hide the requester view ok but not the Technician view. Any ideas on how I can achieve this would be welcome. Thanks Chris Cann SD Plus 9329 MSSQL
Total time spent query report
I need to report query to generate total time spent (work log) per ticket by engineer.The table must contain project,ticket id,ticket subject,time spent engineer and total time spent. Can you help me to create report query for same Version : 9.0 Build 9004 Database : postgres
Request closure detail - report
Hi, Is it possible to include the above in a report? I can add request closure code and request closure comments but not "detail". Is this possible? Thanks and regards Paul
Unable to copy workflow tasks on copying template in service catalog
Hi Team, Is there a limitation that on copying template under service catalog we observe that workflow tasks are not getting copied with it. _J
Delete requesters en masse
I'm guessing the answer to this is 'No' but thought I'd try anyway :) I've identified a list of Requesters that I would like to delete from ServiceDesk+. I have them in an excel spreadsheet, and for each I have the unique User_id ref number. Is it at possible to delete these en masse - similar to how you have an option to add requesters via CSV, but delete instead? Is there any other automated way I could delete these users? I have approx 1500 Version and Build: 9.2 Build 9221 (We will be moving
Minor annoyance - Dashboard
Hi, We recently upgraded to the latest version of Service Desk Plus and I noticed that when on the Dashboard and you click on hyperlinks for open SRs, it opens it in a new tab instead of in the same tab (see attached). It never did this in the older version and a few of my colleagues have highlighted this to me. Is this something in the options that can be changed?
Email ticket creation
Is it possible to set up service desk to create a ticket and assign it to a specific support group based off of the information included in the email? or even set it up so different email addresses create tickets in different groups?
Missing call history
Hi, In the previous version of Service Desk, when you clicked on a call and then navigated elsewhere, you were able to see your history on the mid-bottom left hand side of the screen. I cannot see this in version 9329. Can you advise where to find this?
show manager in requester details?
Hi. Is it possible to present the manager to a requester? I have imported it from AD, so its there, but how to make it visible to all technicians in the view when creating a ticket?
Know in a report the total time in hours that the Online technicians have been during the last week
Good afternoon, please I need to create a report that indicates the total hours that technicians have been online in servicedesk plus during the last week. I've been testing a series of queries with which the technician already shows, his last session and the number of times he has started, but none that make a sum of the total hours that have been online during the past week. Would anyone know tell me? this is all I've seen in the forum that most resembles: SELECT dbo.AaaUser.FIRST_NAME AS [Full
How to execute the agent on a scheduled task to run an existing agent installed to scan?
How to execute the agent on a scheduled task to run an existing agent installed to scan? What is the command to an existing install.
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