ServiceDesk Plus-Enterprise - "Web page cannot be found"
Hello all, We've recently purchased the Professional product. After installing and attempting to login using http://localhost:8080 or http://<remote server name>:8080, the url returns a 400. Verified the following: - Database created (SQL Server 2014) and able to connect from the ManageEngine server. - Port 8080 is open and accessible from a remote connection to the ManageEngine server on TCP. - ManageEngine service is running. What are we missing? The wrapper.log file looks clean, contents below:
New installation stuck at "Application Layer Started.................."
Hi there, I have a new fully updated Windows Server 2012 R2 VM with SQL Server 2012 installed, though I have also tried using the POSTGRESQL, and when attempting to start the SDP server, the Java window constantly hangs at "Application Layer Started......", and just fills the bar with more dots, forever. when launching with "run.bat" from the '\bin' directory I receive the following output: "Inside Change JRE" =============================================================================== . JBoss
List of Fields
Is there a list somewhere of all the fields that I can use in Scripts for FAFR? The ones I can use to setValue etc. Is there also a list of the $CS values that can be used in Scripts. In fact, is there an overall tutorial for building scripts? I have some knowledge of javascript so I understand the basics. Thanks In Anticipation Ian
Request-Overview Tooltip
In the overview of open requirements, there is a tooltip which shows short information about the requesting in MouseOver. Can this information be supplemented with the subcategory?
IT analytics in 90 seconds: Request age tier
Are you still relying on request resolution averages? Watch this video to see how request age tiers can give you a better sense of resolution times using Analytics Plus. Get your free 30-day trial now.
Integracion de teamviewer con servicedesk
Hola buenas , quisiera saber si existe alguna solución para poder integrar teamviewer con servicedesk como herramienta para poder tomar el control de los equipos . Gracias. Slds.
Limit Report to a list of Technicians
Hi, I have a report which tells me what Technicians have done last month. Currently this lists all Technicians. I want to limit it to a list of Technicians, so I can produce reports to Team Managers for their team only. Can anyone tell me how I can do this? I have tried several ways but I have run out of ideas. This is the query: select top 5000 AaaUser.FIRST_NAME 'Technician', InboundTable.INBOUND 'Inbound', CompletedTable.COMPLETED 'Completed', ((CompletedTable.COMPLETED*100)/InboundTable.INBOUND)
Contract type
Hello, Under admin -> Purchase / Contract Management -> Contract type , there is a default list, is there a way i can remove / modify the default list ? regards Martin
Email sending fails
I have a new install of ServiceDesk plus and can't get it to send emails. No emails go out on tickets being assigned, and when I try to reply to a ticket I get this error: localhost:8042 says sending notification failed We are on Office365, but I also tried using Amazon's SES which we use on our copier. Any help is appreciated.
Multiple Attachments - Still nothing?
Looks like this is still an issue: https://pitstop.manageengine.com/portal/community/topic/ability-to-select-more-than-1-attachment Been over a year and no way to add more than one attachment at a time..? Really? Come on guys this isn't that hard to implement....??
Help needed [Resolved]: Auto-assign Manager to Technician script in change management
Hello! We have renamed LineManager to IT Manager and Requester to ChangeTechnician in the change module. We would like to auto-assign the IT Manager to the ChangeTechnician based on the change that each IT Manager will be responsible for. I have written a script however, it is not currently working. Can someone take a look and tell me what I am doing incorrectly? We are using PGSQL on 9.4.9413. var INITIATOR = $CS.getValue("INITIATOR"); if (INITIATOR == "John Doe") { $CS.setText("TECHNICIAN","Jane
Ticket reopen rate: The metric that you're probably not tracking
Reopened tickets are a matter of serious concern for help desk managers because it can mess up technicians' current work schedule and put them under additional pressure. They also negatively impact daily resolution target and pose serious threats to SLA compliance. Which is why it's important for help desk staff to closely monitor reopened tickets and keep the numbers in check. However, looking at the number of reopened tickets alone will not give you the full picture. To understand its true scale
Report all asset of inventory
Please help me, i want to report all asset of inventory 1) Database: PGSQL 2) Version and Build of ServiceDesk plus : 9.2 Build 9225 Please include all Product Type of asset. 1) Location 2) Site 3) Department 4) Domain Name 5) Manufacturer 6) Model 7) Product 8) Service Tag 9) Serial Number 10) Barcode 11) Machine Name 12) Description 13) Total Memory 14) System Type 15) Service Pack 16) Total Hard Disk Size 17) Processor Name 18) Processor Count 19) Processor Speed (in MHz) 20) Acquisition Date
Can't save rule in "Fields & form rules"
Hello, I need a rule, which change Status field from "Öpen" to "Appointed" by assigning Technician. I have a role "SDAdmin" and I can't save rule in "Fields & form rules". I create the following rule: Event: on field change - Technician Conditions: Technician field - criteria: not empty Actions: Set field - Status field - "appointed" Then click to "Save "but nothing happens.
Technicians - Remove login vs Delete vs change to requester
Hi dears, *What is the cons. and pros. for Technicians - Remove login vs Delete vs change to requester *What is the best practice process steps for removing a technician left the company (without any impact) ? Regards,
Daily Report on Time to Assign / Respond / Close
Hi, I'm looking to create a report which runs daily and shows results for yesterday with; Time to Assign, Time to Respond, Time to Close in hours, also showing an average. Filtered by Incidents Only and Level is Complexity 1 Only is this possible? Currently on 9.4 Build 9409 using Postgres Many thanks, Aaron.
Report technical roles
In which table we can see the information for the roles assigment to the cmbd option?
Start mail fetching automatically
Hello, Is there any way to accomplish this? Via a script or something within the servicedesk database? When fetching stops for us, it is normally early in the morning during a VM snapshot, since that stops the VM's connection temporarily and causing the mail fetching to stop. Are there any scripts, API calls, or database changes we can make to start mail fetching so we can possibly run it on a schedule to re-start mail fetching after the Snapshot, or incorporate retries into mail fetching so that
Live chat is not functioning - SDP 9.3 Build 9332
Hi experts, My live chat is not functioning. I have configured the settings as per link below: https://help.servicedeskplus.com/configurations/helpdesk/configuring_chat_settings.html During testing, online technicians didn't get messages sent to support group by requester. The messages became missed chat as seen in chat settings by Administrator. Is there any pre-requisite steps need to be done such as open firewall port etc? Kindly help ASAP as I need to do demo to our users next week. Looking forward
Export Solutions with keywords
Can i get the pgsql query to export all solutions including keywords please? Im running version 9.4
Additional 'Levels' In Request Catalogue
Hi, We have been building our Service Catalogue for ICT, Communications and Facilities Management. To show which Categories apply to which Business Area we have prefaced them with ICT, COM, FAC. However, it would be better for us if we could have had a High Level Category for each Business Area, with sub Categories within, then the Templates in the sub Categories. Does anyone know if this is even possible using SDP? We are getting quite a few people who are commenting that they have seen such functionality
Remind requesters to close their resolved ticket by email
Hi I want to send reminder email to requesters to close their resolved ticket. How can i do that?
Multi Language email notification
We buy the license for Multi Language in SD 7.5 Language work fine with self portal login for user. Switch between English and French depend on they browser. My question is, there any way to set option in Admin configuration to set Site for specific language? Cause now our french user receive email notification in english, but need self portal is in french.... Maybe could be a good fix or feature in next version.
overall summery report by company
hi , I'm looking for the same query for each company .. version : 9.3 Build 9334 thanks SELECT count(wo.workorderid) "Total", count(case when std.statusname='Assigned' THEN 1 ELSE NULL END) "Assigned", count(case when std.statusname='Resolved' THEN 1 ELSE NULL END) "Resolved", count(case when std.ISPENDING='1' THEN 1 ELSE NULL END) "Pending Requests" , count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed Requests" , count(case when (std.ISPENDING='0' AND wos.ISOVERDUE='1') THEN 1 ELSE
Technician on leave
Is there a way to have a tech on leave for a few hours, or do we only have full day options>
SDF-59459 - Adroid App Notifications
Is there any update to this feature request? This is causing some major workflow hindrances to some of our mobile users.
Query reports in SDP On demand
Hi I may be being daft here, but how do I create new query reports on SDP On Demand?
Error in Back-up after upgrade to 9414
After upgrade to service desk plus 9414, the backup schedules doesn't include file attachments and it gets back error. The backup is just include data not attachment files and it says partial backup.
Multi-stage Approval Requests
If one stage rejects a request, but after receiving additional information wants to approve the request is this possible without resubmitting the request and making the higher level approvers process again?
Login with AD account from mobile site not working (works from desktop site)
We use AD authentication, and I can login from SDP’s desktop web site AND from IOS mobile app to SDP. BUT, I cannot login from the mobile site that is displayed when I use my iPhone’s browser. I’m getting a message saying “Username or password incorrect” (but the password works fine when I request the “desktop site” instead). See attached image for reference. The problem is that our users and technicians use the mobile app, and when they are reading requests’ conversations that have links to any
Change Status when a reply is received from the Requestor
Hi, We currently put Requests into a Status of 'Awaiting Customer Response' when we ask a question of the Requester. Is there a way to automatically change the Status, thereby starting the SLA clock, when the Requester replies? Thanks In Anticipation Ian
CMDB Baseline
Hello We are trying to implement the BAI10 Cobit process which refers to having a baseline for your CMDB. I was checking past posts and I found that this was requested in SDF-52890 4 years ago but I didn´t find any additional information. Is thsi a feature on SDP? if not, how do you recommend us to manage a quarterly snapshoy of the CMDB that we can use to track changes? Regards
Attachments in solutions
Hallo. When I insert an attachment to a solution and close the request, it is not sent by mail to the author. I have to first send the attachment through the answer, then close the request. This is not convenient, because many authors do not use the portal, but only by mail. Thank you and have a nice day.
Hide the List Mean of the Incidence request & service request
Dear Support, Is possible to hide the List of the Incidence request as well as the Service Request..PFA
Solve and Close button for requester...
Fradmin 03 Aug 2018 11:37 AM ( just now ) Hello, is there any function within the software, which allows the requester to close the incident without the need to solve it from a technician first? Preferably would be an button like "Solved, close now".. Thanks in advance guys! Fradmin
Upgrade Manage Engine from 9.2 (9238) to 9.4 (9414)
We need to upgrade our Manage Engine from 9.2 (9238) to 9.4 (9414). We look at https://www.manageengine.com/products/service-desk/service-packs.html but there aren't steps from our version. Anyone could help us?
Error in download attachments after upgrade to 9414
In build 9414, there is problem in download attachment after submit requests. When you attach pdf or office documents (xls, doc, docx,....), after submit request, it cannot be downloaded by technicians. Again, it repeats in change requests.
Report for software change in month
Hi, Can i get report of software instaled and uninstalled in month. I saw it in Detailed Audit Trail Reports but i could not export to excel file. Thank you, Khanh
Restore database
I am trying to restore our production database to our test database and it is asking for the password to the database. They are both on the same version 9413 and SQL 2012. I am not sure what the password is. How do I query the password?
Mail SSL/TLS
Hi, I have a problem ... We have been testing SD Plus v9.1 Build 9100 and everything is fine. But since they made changes to our mail server, the application stopped sending notifications. I have configured everything as requested by the server configuration, but it has been in vain. My mail server is with cPanel. Attached photos.
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