Fallout 76 caps guide: 26 efficient trading tips for marketplace success
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Asset Acknowledgement
Enable Asset Acknowledgement by site
Assets
Possibility to add tags to an assets (like the tags that already exist for request) Possibility to search & report a these tags
Autoassign with specific technician groups
Can you auto assign technicians based on technician group or ticket category? I have some tickets that on specific categories should only be assigned to specific technicians, some categories should be assigned to two or three technicians. Can I have a
Custom html on request forms
My technician users are asking if there's a way to show discretionary text on the request templates, either static text or text that dynamically displays based on a field selection. For example, if a request selects priority High and category Safety,
Use SITE as part of Risk Assessment on CHANGE module .
Manage Engine provide us with this very useful Risk Calculator for Change Management. I followed the instructions and it works as it should: (apart from some translations, I'm using the exact same code as presented on this tutorial) https://www.manageengine.com/products//service-desk/it-change-management/change-risk-assessment.html
How to convert chat to Service Request (not Incident) ?
Hi ALL Our Users using Chat very intensively as mode of request creation. Currently Technician can convert chat only to Incident but we need convert chats to Service Request in 80% times. Dear ME Team could you implement this feature in SDP Cloud.
Massive update of Changes
I have 200 closed changes and I need to add 1 piece of data, specifically, a date. How can I do it? I tried the IMPORT WIZARD for Change. Using a dummy ID (CHG-100) and the changes sample CSV file. Trying to modify only the title on this particular change
Optimization Issue - Records not updating
There is an optimization issue that causes records not to be updated after switching pages. Apologies for the unclear images but these are the only ones I have been provided with where the issue was captured. You can see in the images below that the page
Notify REQUESTER when a task is assigned
Hello, would like to notify the requester that action is being taken on the incident = task is being assigned (in my case we are "setting an appointment" - is there any way to include the REQUESTER when the task is assigned or when the task "reminder"
wawa
Change SLAs for ServiceDEskplus Cloud
We are in the middle of refining our Change Management templates, business rules and configuration but realised there are no Change SLAs? CRs often should have SLAs for the ff reasons: Set expectations for response and resolution times. Ensure timely
Slow Performance or Crashes on Android Tablets with ServiceDesk Plus v12.2
I've noticed significant lag and unexpected crashes when using ServiceDesk Plus v12.2 on Android tablets. I've already tried reinstalling the app, clearing cache/data, and updating Android, but the issue persists. Has anyone else experienced this? Any
Integration with InTune (Endpoint Manager)
As more clients are moving toward InTune and co-managed environments with SCCM it would be great to integrate the Asset Discover and management with this product.
Replies from Outlook (actionable item) are marked as private
Hello, we are evaluating ServiceDesk Plus Cloud and I encountered the following: When a technician replies to a new request in Outlook by using the actionable item button "reply", an E-Mail is sent to the requester with the text. So far so good. The reply
Pickup Dell Warranty info
Hi, Is there a way to pull in the dell/lenovo warranty information into SDP Cloud? Thanks
ZOHO Project vs. SD+ MSP
We're looking to enhance our project tracking abilities and find the Project module within SD+ limiting. We currently run it as On Prem but have some questions about the differences between products. - Does the cloud version of SD+ have the same features as ZOHO Projects? - How easy is it to integrate ZOHO Projects with SD+ modules (i.e.: Change, Problem, CMDB)? - Does the cloud version provide analytics through ZOHO Reports or does it have a similar design as ZOHO Projects? We are specifically looking
Announcements tab
Hi ALL I have feature request about Announcements tab - Add behavior settings: 1) show for all requesters in each case page 2) show only if any active Announcement is presents in system/instance/service_category_of_case 3) Never show for requesters
Delete Resource Questions
Hello everyone! Can anybody please point me in the direction of where Resource Questions live/can be deleted? We have several resource questions that have been created during testing that we would like to delete but there does not seem to be an obvious
Oganization Invitation email
How or where do I edit the contents of the organization invitation email that is sent to the user to join the organization?
Duplicate Assets Created in Purchase and Imported Intune device (using Scan Script)
I noticed that when we prepare for example a Purchase of new laptop, it will create a new Asset. When the purchased device was delivered, and we joined the laptop to Intune, it will be added as another Asset since we deploy a Scan Script. Now, the assets
Settings of Requester Details section
Hi ALL How I can determinate list of Requester properties for ALL my Service/Incident templates across my instance ?
CMDB Relationship Map - View Details Link
When viewing a CI, under relationships you can click the related CI. This provides a View Details link Feature Request: Please add the same view details link from the related object in the relationship map. This improves the user experience when navigating
wawa
Ability to Clone and Reorder Field and Form Rules (for Unified Multi-Department Forms
We are building a unified, interactive incident/service request form in ServiceDesk Plus Cloud to support multiple departments—Technology, Facilities, Events, and Security—at a K–12 school. We're using extensive Field and Form Rules to dynamically manage
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FEATURE REQUEST - Auto Expand all conversations
Please can you implement a toggle or some mechanism to automatically open all conversation threads in requests? It's driving our technicians mad trying to find information and having to open each conversation element. You cannot even use CTRL-F to search
Masterclass 2025: Episode 5 - Ask me anything (AMA) session with the ServiceDesk Plus Cloud team [Jun 25]
Hi there, In the fifth episode of Masterclass 2025, we will showcase all the latest features released in ServiceDesk Plus Cloud since the beginning of the year, followed by an AMA session where the following experts will answer your queries: Sebastin
Disabling Two-Factor Authentication Prompt
Hello, I was wondering if its possible to disable the two factor authentication prompt that randomly pops up for requesters and technicians when accessing the SDP portal. I notice there is a "remind me later" button, but it would be much better to not
"Review the sign-in URL" screen suddenly appears when signing in
On July 11 at 5:00 p.m. (JST), We suddenly received a screen appears “Review the sign-in URL” from account.zoho.com when signing in to SDP Cloud. We can continue to use SDP Cloud by selecting “Continue”, but how can we prevent this screen from appearing?
Removing unwanted assets with associated modules
Good afternoon, Our previous IT team poorly managed the Asset management section of Service Desk Plus. We would like to clean it up and remove some of the Product Types and Assets that we should no longer be tracking. Unfortunately, we have run into the
Masterclass 2025: Episode 6 - Master changes and dodge risks with uniquely crafted change workflows (Cloud) [July 30]
Hi there, In the sixth episode of Masterclass 2025, learn how to set up the essential change management configurations in ServiceDesk Plus Cloud. We'll discover how to build change templates for the various change types, craft a visual workflow builder
Set request due date with one click
To set the due date on a request, I have to edit the request, scroll down a bit and click on the Due Date field. In view mode, the due date field is shown in the right hand panel. Would it be possible to make that clickable so we can change the date without
Has anyone enabled Round Robin?
Anyone enabled round robin? If yes were you able to set it up with conditions? E.g. only auto-assign during certain hours?
Add a note as first response when a technician is assigned
Hello everyone, Im working with SLA and Im tryng to "automate" first response. Is there a way to automatically add a note as first response when a technician is assigned in SDP Cloud? Ma be through a script or anything. Thanks regards!
Configuring a Power Automate Connector for On Prem SD
Has anyone had success with this? The requirement to have input data wrap the JSON seems to be causing error I am trying to send an Post to Manage engine Service desk. I have a data connector that is linked to the on prem server hosting the site. I can
awawa
MSP Device Scan versus MS Intune Integration
Hello, I would like to get a better understanding as to exactly what would be the advantage of turning on the Intune integration with Network Probe scanning already running. One concern of mine is that I don't want find out that turning on MS Intune Integration
Search for Pending Tickets with Completed Tasks
Is it possible to search for Requests that are still pending but have all associated Tasks completed? We run into this issue with onboarding/offboarding tickets when one group holds the ticket but is reliant on other groups/techs to complete an assigned
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