Viewing Ticket
Hey there, we have a rotating Service Desk of three analysts who monitor a central SD ticket queue. I was wondering if there is a setting some place that would put a notification banner in a ticket if another technician is currently viewing a ticket.
Automatic ticket distribution
Currently we need to disseminate everything that happens in a ticket to a specific group of non-technical people, so that they can be informed. That is, this forwarding can be set up automatically and it works for both provided and received responses.
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Projects Approvals
It would be great to have approvals in projects similar to incidents - some projects have variations or changes that we would like to request approval for and also track those approvals, presently we need to open a ticket just for the approval process
Custom script not working - what am I doing wrong?
Hi, I am trying to create a custom script (my first), and I cant work out why its not working. There is no error or feedback and I cannot find any log to help me diagnose the problem. This is only a partial script at this point, whilst I figure out how
Sending attachments in deluge script
Hi, Team, How can I send some files as attachments with the "send mail" deluge function? When not using the attachment, I can send the email without issues to the recipient. I've tried several ways to reference the files (which are task attachments, and
Closing comment - where are they?
Hey there, i have been using service desk for the last year. I have been dutifully adding closing comments to all my work orders, infact, the system will not let you put a ticket to "close" status if you have not put a comment in. A new tech to the company
Getting survey results via API V3
Hi There, Looking for a way to get survey results from the SDP API. Is this possible? Was hoping it would be included in the request data on a request where a survey was answered but I'm not seeing anything. Not using Zoho Surveys integration
Structure de scripts
Comment introduire cette action dans un script (le montage du script)? $CS.hideElement("history-tab");
ServiceDesk API V3 - Update a Request
Can anyone help with this simple attempt to update a Request using the v3 API syntax? I am currently using PostMan to test the API and can generate AuthTokens, Retrieve a list of Requests, and Create a Request, Retrieve the newly created request. However, I have been unable to get a simple update to work. REQUEST HEADERS: Accept:application/vnd.manageengine.sdp.v3+json Authorization:{{AUTHTOKEN}} <<==POPULATED FROM POSTMAN VARIABLE Content-Type:application/x-www-form-urlencoded BODY: input_data={
ServiceDesk API V3 - Update a Request
# URL y encabezados url = "https://sdpondemand.manageengine.com/api/v3/requests/123456" headers = { "Accept": "application/vnd.manageengine.sdp.v3+json", "Authorization": "Zoho-oauthtoken 123456789", # Reemplaza con tu token "Content-Type": "application/json"
Role changes - audit reporting?
If roles are being changed in SDP, is there a way for me (organizational admin) to see how and or who changed those roles? In this case, we have a couple technicians setup as SDAdmins as well. I didn't see an audit report that would show me this. Thank you.
Intermittent Email Sending Issues with Office 365
Dear Customers, We are experiencing intermittent issues with sending emails through Office 365 from ServiceDesk Plus Cloud (US Data Center) due to connection issues with the O365 SMTP server. We sincerely apologize for any inconvenience this may have
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ServiceDesk Plus Cloud Service Disruption
Have many users reporting they are unable to load ServiceDesk. Getting name resolution errors. Those that are already logged in are getting this error when trying to send replies from a ticket: "javax.mail.MessagingException: java.io.IOException: Host
Introducing the cloud version of ServiceDesk Plus MSP! Try it now
Dear Customers, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. Kindly refer this Link for more details. For creating MSP Cloud service instance from
CHANGE: How to Print/Show Custom field through different stages/forms?
I have a custom field that I populate at the Submission stage of a Change, it's called DUE DATE (but it could be any other custom field). What I need is for this CF to be shown, at the form, at any stage of the Change Life Cycle that I choose. For example,
Application access issues - ServiceDesk Plus Cloud
Dear Customers, Some customers in the US data center experienced intermittent downtime and difficulty accessing the application briefly on December 30, 2024. Our team has now fixed this and you should be able to access the application without any interruptions.
Backup Approvers - ServiceDesk Plus Cloud Version
Hello Dears, I need your help with a few things: 1. How do I add a Backup Approver in the SDP Cloud Version? In the On-Prem version, I found it under the Home tab, but I can’t find it in the cloud version. Can you guide me on how to do this 2. Can I add
How to massive approve changes in CAB stage
My organization handles up to 50 changes per CAB, its very tedious to create an approval for each one of them and send it to the CAB members for recomendation. Is there a way to massive approve changes? OR Is there a way to at least configure default
API for getting software lists
I want to use API for syncing assets from ServiceDesk Plus to a 3rd party product. I see there is an assets list API which does not include softwares and consumables in the API response. Is there a seperate endpoint for the same. If so please provide
Servicedesk Plus Cloud Version
Dears, I have many inquiries regarding the “Approvals” in ServiceDesk Plus Cloud version I saw many differences between the cloud version and the On-Prem. version. However in the on-prem. For the approvals I have more options like: 1. I can add Backup
Solution for a 'current status' on every ticket.
Is there an existing feature, or combination of features, that we could use to add a current summary of a ticket? I want my team to be able to open any ticket and immediately see a summary of the current situation and required next steps. The ideal solution
Automate adding watchers to a request
We would like to automatically add watchers/followers to a request once a field is updated. For example, if a request priority is changed from x > Critical, then add Users A, B, C to the follow list. Is there any way to achieve this? I've attempted this
Disaster Recovery Drill for Zoho EU Service on 08th December 2024 and 15th December 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU Service on 08th December 2024 and 15th December 2024 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.
Disaster Recovery Drill for Zoho AU Service on 08th December 2024 and 15th December 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho AU Service on 08th December 2024 and 15th December 2024 to ensure our DR Readiness in AU Deployment. This will help us support our expanding server far more efficiently.
Requester portal - incident are missing
Feel like I'm missing something obvious... Our requester portal is missing the option to create a issue. The preview looks correct and we have done a reset to default. Preview is below: Users are seeing:
Integration with Power BI
We are currently in the process of moving from Service Desk Plus to the cloud version. I currently have a Power BI dashboard that takes all the service desk data and displays it in a meaningful format. I'm connected to a SQL server database so the integration
Support freeze windows on change schedule start/end
The Conflict Detection functionality currently supports creating freeze windows around change creation and the Downtime or Release Start/End Date, but it would be nice if it was also available for the Scheduled Start/End Date.
SDP Cloud Beta Connector for Power BI
We are trying to integrate Power BI with SDP Cloud, I have found that there is a beta connector available for this integration, I want to know if this beta connector supports integration with incident management module?
SDP Cloud & LanSweeper
I cannot location the LanSweeper add-in in SDP Cloud. Is this supported?
Asset Categories
Is there a way to add additional asset categories for what shows up on the "New Product Type" form? It would be nice to create my own set of options for that point of entry.
Asset Reconciliation report
Hi guys, I'm trying to write a report out of SDP to show my entire asset estate which I have managed, however I want to add columns where it shows when the asset has been checked out or checked back in, this is where I am struggling. To add additional
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Auto merge solution - cloud
We have some systems that email our servicedesk automatically when an issue occurs (usually every few minutes) The problem is this results in a large volume of requests for the same issue which we eventually merge manually. Does anyone have a solution
Azure DevOps Integration in Servicedesk plus cloud
If I have read correctly there should be a standard Azure DevOps Integration in the 3rd party integration section in Servicedesk plus cloud edition but I cannot seem to find it in my environment. Does anybody know if this could be because I use the free
Hiding Additional Fields
Hi When bulk editing requests it list every additional field that I've created in the bulk edit details request. How do I remove this so that it only lets them bulk edit the system generated fields? It's currently listing over 100 fields when I select
Query to connect Releases to Changes
Hello, I'm trying out PowerBI with this: Integration with Power BI Desktop I would like to list releases and their associated changes but cannot see how to create the relationship between the two tables. Is this available? Thanks
Supervisor view
Is there a way for a Supervisor or Manager to see the tickets of their direct reports?
Disaster Recovery Drill for Zoho US Service on 23rd November 2024 and 30th November 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho US Service on 23rd November 2024 and 30th November 2024 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far more efficiently.
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