Free webinar: Cut ticket noise and fix issues faster with ServiceDesk Plus + Endpoint Central
Hey there, It’s common for IT teams to face the same issues day after day: password resets, patch requests, and those never-ending ‘my app won’t open’ tickets. The good news is there’s a way to eliminate a lot of those repeat tickets before they hit your
Upgrade Failure from Version 15100 to 15120 – Error REQ:2002
During the upgrade process from version 15100 to 15120, the system encountered an error and the migration could not be initiated. The following error message appeared: "REQ:2002: Unable to initiate migration due to inconsistent data found during validation
Add a note in SDP after a fieldchange
Hi, I want to automatically add a note after changing a field. For example : When I chose the category to "Software A", then a note is added with the text : "go to : https://softwareA.com/" Best regards, Mark Flothmann
Create a Workflow to Save Malicious IPs from Fortinet in a Text File
I am looking for assistance in creating a workflow in Log360 that extracts malicious IPs detected by the Fortinet firewall and saves them in a text file at a specific network location. Workflow Requirements: Data Source: Alerts generated by the Fortinet
Export items information
Is there any way to export categories, subcategories and items?
Upgrading to latest version
I am currently running version 15.100 and am trying to upgrade to 15.120 and received an error: REQ:2002: Unable to initiate migration due to inconsistent data found during validation in request descriptions, attachments notifications, and resolutions.
Upgrade Fails with Postgres Migration error 14600-14840
Hi I'm trying to run an upgrade from 14600 to 14840, it gets 8% of the way through and fails with the message "Upgrade failed due to a Postgres migration error. However, you can continue to use the previous version of the application without any manual
Issue with line breaks / text shifting
Good morning all, our version is v14.9 Build 14970 - free version We’ve been experiencing an issue for some time now where the entered text "jumps up" automatically when replying to or creating a ticket. An example: If I try to reply to a ticket and want
"Connection to Server Failed. Error 400 error." when accessing ADSelfService Plus desktop site.
Currently I am experiencing "Connection to Server Failed. Error 400 error." only when I access the desktop site. The mobile site runs normally. The topology is as follows: User -> Reverse Proxy (NGINX) -> ADSelfService Plus Server. I have installed the
Bringing decision intelligence into your ITSM operations by integrating ServiceDesk Plus with Analytics Plus
Hi there, Imagine this: Technician utilization has shot past 100%. Your team is logging overtime, yet unresolved tickets keep piling up. The pressure is mounting, and burnout feels inevitable. Meanwhile, combing through complex reports and scattered ticket
Delivering secure & superior service experiences by embedding privileged access security into ITSM
Hi there, As the threat landscape intensifies, hidden security gaps in your ITSM workflows—like inconsistent access provisioning during employee journeys—can quickly turn into ticking time bombs. As the global economic impact of cyberthreats is expected
Delivering secure & superior service experiences by embedding privileged access security into ITSM
Hi there, As the threat landscape intensifies, hidden security gaps in your ITSM workflows—like inconsistent access provisioning during employee journeys—can quickly turn into ticking time bombs. As the global economic impact of cyberthreats is expected
Feature Idea: Read Receipts & Secure Messaging for ServiceDesk Plus Cloud
Hello ServiceDesk Plus Community, As a long-time user of ServiceDesk Plus Cloud, I'm always looking for ways to improve our workflow, security, and compliance. I would like to propose two features that I believe would be game-changers for both technicians
Any way to test for Java availability before pushing update?
We're trying to update our multiple Java 7 versions in a single job but the pre-deployment task doesn't seems to be able to handle wildcard or partial software name match like "Java 7 update". Our goal is to update all of our current Java 7 installation (v10 to V72) to the latest version (v75) but we also want to avoid deploying Java 7 on computers that don't already have it. Is there a way to achieve that? We have to do this on both XP and Windows 7 x64 computers.
OSDeploy
Hello, After the upgrade to the newest version i have problems with deploying new PC's. the deployment keeps hanging on the screen to change the SID. eventually it will just time out.
Move the Install button to the 1st column in the Self-Service Portal
Since the SSP isn't resizable, moving the Install button to the first column would make it much faster to install the applications. Our users sometimes hit the wrong button since the shading is so light on the rows.
Anyone figured out how to make "Blob:https://" based exceptions for Download Filter?
Anyone figured out how to make "Blob:https://" based exceptions for Download Filter? I can't seem to get it to take. blob - won't work blob* - won't let me add blob:https://website.website.com - errors out. Thanks!
[End of Support] 32-bit version of the Application Control Plus server is reaching EoS
Hello folks, This forum post is to announce the End of Support for the 32-bit version of the Application Control Plus server. To enhance the performance and security of the servers and streamline the agent-server communication workflow, we're ending
Desktop Central - HP BIOS updates
Hi, does desktop central support HP BIOS updates? I have had success with Dell but nothing on HP yet. Please advise. D.
Suggestions for the Best Curved Monitor Setup for Productivity
Hello Pitstop community, Firstly, I want to highlight how valuable this forum has been for troubleshooting and sharing IT insights—every time I’ve searched here, fellow admins offer thoughtful and practical suggestions. That’s why I’d love your perspective
Avoiding duplicate autmated tickets
I'd like to autogenerate some tickets from a csv file containing a list of issues. I was going to do that by generating emails to our ServiceDesk mailbox. Eg with subject "Install Windows 11 on xxx", or "Remove xxx from computer yyy". The problem is that
Upgrade W11 Enterprise 23H2 to 24H2.
Hi; I'm trying to upgrade a computer from W11 23H2 to 24H2. And everytime I upload the ISO file, always say: - The expected Edition is Enterprise, but it isn't found in the uploaded ISO file or, - Error 50003 I tried this: - Upgrade to Windows 11 version
Increase Records per Page (for Admins)
Admins frequently have to perform bulk actions on tickets for various reasons: - Assign tickets to a different group, site, technician - Modify the assigned Categories - Bulk closure - etc. Would like to recommend that for Admin users, we have the ability
AD Manager Plus Apache TomCat vulnerabilities
Does ManageEngine plan on providing any updates to the version of Apache TomCat used for AD Manager Plus? Our Endpoint Central is reporting numerous security vulnerabilities with the version of TomCat used by AD Manager Plus. Our version of ADManager
Apply specific policy for non-compliant devices
Hi everyone, We are currently testing Mobile Device Manager (as part of EndpointCentral MSP cloud). So far so good. I'm looking for a feature that I'm not sure it exists (though it exists on others MDM solutions) : Can I set a minimum compliant iOS version
Machine MFA Prompts
Hi, Would it be possible to skip the first couple of windows that appear when using MFA at Windows login? For example, at the moment the user enters their normal Windows password and then prompt saying they need to use a security key, they click continue
QR Code Enrollment without internet
Hi. Hello, I want to enroll new devices into ME MDM using a QR code. However, I don’t want the server or the Android tablet to be connected to the internet (or at least only the tablet to be connected to internet). On the other hand, the device needs
Log flooded with exceptions after upgrade to 15120
We've recently upgraded to SDP 15.1 (build 15120) and everything is functional. However our serverout logs are being flooded with exceptions similar to this: [15:33:16.183]|[15-08-2025]|[com.manageengine.servicedesk.v3api.utils.SDPAPIUtil]|[ERROR]|[105]|
[UPDATED] ServiceDesk Plus Cloud ends its mobile web/browser application for the better
Dear Users, We're making some changes in ServiceDesk Plus Cloud's accessibility on mobile devices to enhance your experience as a user. ServiceDesk Plus Cloud will no longer be supported on mobile browsers, effective from 1st August 2019. You can continue
Email Issues
My helpdesk this morning suddenly started emails open ticket holders every 3 or so minutes about their ticket. This started happening this morning around 8am, it's version 15.1 Build 15100 Any assistance on what might cause this behavior or where to look
ADManager Orchestration Template from ServiceDesk Ticket
Is there a way to trigger an Orchestration Template in ADManager Plus based upon a ServiceDesk Plus ticket being created? For example: we have an Orchestration Template that performs various offboarding tasks when a user has left the company. We'd like
Search and indexing issue
Hi ALL We have issue with search in SDP after update to 14720 - no results if i try search by ID or title ( 14.7 Build 14720 MS SQL
Ticket assignment according to keyword in the subject
Hello everyone, I would like to know if it is possible to do this on Servicedesk plus please? When an email arrives and the subject contains a keyword: Here are two examples to facilitate the understanding of the request Example: 1/ keyword "network"
DEX Manager is now available as an add-on to Endpoint Central
We’re thrilled to announce that DEX Manager is now officially available as an add-on to all editions of Endpoint Central, both Cloud and On-Premise! Previously called Endpoint Analytics in the beta release, this launch brings powerful Digital Employee
[Free training] Get a complete overview of NetFlow Analyzer by joining the training webinar!
As enterprises grow, network management becomes complex, leading to congestion, security risks, and downtime. A proactive approach with bandwidth monitoring, traffic analysis, and security detection empowers IT teams to gain visibility, detect anomalies,
[Free training] Power up your network monitoring game with a free product training
Whether you're evaluating, learning the ropes, or a regularly using OpManager, there's no better way to gain fresh insights into optimizing your network monitoring than with product training. A free, five-part webinar series is set for September 16, 23,
Technicians cannot use templates that have predefined Site values
This is an older bug that seems to have resurfaced. If a technician is associated to Site X and the Template Site value is Y then the technician can't create a ticket with that template. If we associate the Technician with Site Y they get access to tickets
Hotfix Patch stuck at "Backing up"
Greetings, we've been having this issue with hotfox 8.20, it seems stuck at 40% with "backing up significant files" and I understand that isn't uncommon, but it has been over thirty minutes now, at first there was a 7zip process using about 50% CPU, but
Can I block the UI access of the server URL
Can we disable the URL access for internal employees and other people outside the network. I found a similar article in MDM. Do you have this feature in device control plus? Secure access to MDM Server | Prevent MDM access from specific IP/FQDN | ManageEngine
Update 14940 to 15100 / ubuntu / postgresql
hi Has anyone had this problem? error REQ:2001: Unable to initiate migration because of inconsistent data in 1 trash request(s). Please contact support with the log files for further assis tance
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