Asset Global Search
I'm just looking for some clarification on what this means. Does this mean that... A. If I have over 500 Assets, global search just won't work or B. If I search for something and there are 500 (or more) Assets that mean that criteria, It will only show
Windows PMP Agent service not starting
Hi, I have set up PMP and have it up and running. I have tried to remotely reset passwords but shortly after I receive an email notification that the password reset failed Please see attached. However the agent is installed on the endpoint server but the service will not start as I received an error whenever I try to start the service. Please see attached Looking at the logs, it says SSL connection failed: PMP Logs : Agent started IsValidCert() :The commonName is (WIN-PO3EQ7OF746) and the hostName
OPManager do not User Roles
Hi all, On OpManager, I cannot see custom users role. It's only Administrator and Operator. How do I use custom role. Thanks.
[SDF-55259] My Request Summary clarification
Hello, I have a very noob question regarding the request summary in homepage. I understand that the approval status "Pending Approval" is used to identify tickets that are "Awaiting Approval" in the "My Request Summary" but I am in doubt about the two
New Release: ADManager Plus build 7110
Hi, We are excited to announce that we have rolled out the latest build of ADManager Plus, 7110. You can download this build right away, from here. Mentioned below are the details of the latest release. New Features: OU-based delegation: Delegate a
AD360 build 4234 released with major enhancements
Hello everyone! We are pleased to announce the release of AD360's latest build, 4234. The highlights of this release are: Enhancements: Load all the integrated components instantly: All of AD360's integrated components will now load automatically once
[SDF-38974] Show envelope icon to requesters in the request list?
Hello, I couldn't find any setting about this so here I am with my question: Is it possible to show the envelope icon to requesters too, and not only technicians, so users know when a technician replied to a ticket directly in the list view? Currently
Why does DCM agent connect to some IP VPN?
Hello. Recently, UTM detects a lot of connections of DCM agents installed on local computers up to IP 172.30.112.1 - what is this? My UTM is blocking this activity: dst name: 172.30.112.1 dst port: 8383 Another IP address that dcconfig.exe connects to
Zero-day (CVE-2021-35211) discovered in SolarWinds Serv-U Managed File Transfer and Serv-U Secure FTP
Hello everyone, Microsoft has discovered a zero-day vulnerability in SolarWinds Serv-U Managed File Transfer and Serv-U Secure FTP. No other SolarWinds or N-able (previously SolarWinds MSP) products are affected. The zero-day is tracked as CVE-2021-35211
Zero-day (CVE-2021-35211) discovered in SolarWinds Serv-U Managed File Transfer and Serv-U Secure FTP
Hello everyone, Microsoft has discovered a zero-day vulnerability in SolarWinds Serv-U Managed File Transfer and Serv-U Secure FTP. No other SolarWinds or N-able (previously SolarWinds MSP) products are affected. The zero-day is tracked as CVE-2021-35211
Zero-day (CVE-2021-35211) discovered in SolarWinds Serv-U Managed File Transfer and Serv-U Secure FTP
Hello everyone, Microsoft has discovered a zero-day vulnerability in SolarWinds Serv-U Managed File Transfer and Serv-U Secure FTP. No other SolarWinds or N-able (previously SolarWinds MSP) products are affected. The zero-day is tracked as CVE-2021-35211
Upgrade version from 11207 to 1130
Hello, We just upgraded to the latest available version 11.2 Build 11207, but the Help - About menu states that the latest version is 11.3 Build 11300. If we follow the link for service packs, there is no file to download in order to upgrade from 11207
Application Manager SSL Certificate Montoring
Instead of Adding SSL Cert Monitoring one by one or using Bulk Import, is there a way to scan the whole subnet to auto-discover all the SSL Sites and put it into SSL Cert Monitoring?????? Because sometimes if we input one by one, we might miss a few critical
How can i follow the requested features
Dear Team , Good Day , Please note that we have requested some new features where we got feature numbers and we dont know how we can follow it or priorities it , we are looking to have a portal where features is mentioned and prioritization is based
[Term of the Day]: Password Sniffer
Term of the Day "Password Sniffer" What is Password Sniffer? A password sniffer is a small program used by hackers to steal usernames and passwords simply by listening to all incoming and outgoing network traffic and records any instance of a data
Minor Modifications to Change Approvals V3 REST API Format
Dear Customers, As part of the enhancements in Approvals features in the product, we are making minor changes to the Change Approvals REST API format. This will impact the operations to be performed via API. For the same reason, JSON input formats for
Blank column heading "Approval Status"
Hi all, Just a quick note - I'm using 9.3 Build 9326. I've added the "Approval Status" column in using the "Add / Remove Columns" button However, while it does display the status of the request (in the example below, it's Pending) the title of the column is Blank. Is this a known bug in this version? Has it been, or is due to be fixed in a later version?
Additional fields in the projects section
Hi, I want to add an additional field in the projects section and in details tab for each project that shows difference between Actual Hours and Estimated Hours. I will also add another additional field that applies a numeric formula to the previous additional
ADSelfService Plus
ADSelfService Plus Is it possible to reset the password without entering the domain for users outside the organization? Is it possible to reset the password the first time after creating the account based on SMS?
No documentation for SMTP over TLS
OK, so I'm trying to get SMTP over TLS working under Server Settings > Email Server > Advanced. If I select TLS and don't put in any credentials, I get this error -- SMTP Mail Server Certificate is not trusted by JVM, Need to import it in JVM. Troubleshooting Steps The Troubleshooting Steps link provided gives a Tomcat 404 error. This is using the most recent version (build 7000), but it didn't work in 6667 either. There is, apparently, NO documentation for how to configure the mail certificate within
AD Manager Plus Bulk Group Adds - ServiceNow Integration
In the Add user(s) to group(s) in AD from this request module, is there a way to be able to add multiple users, as opposed to having to do it one-by-one?
Roming users
Hello, we have the free Desktop central version (using it for 13 laptops) in various home office locations. We have no AD/DC, no distributed server etc. We are using the cloud version. Trying to install new computers (Latops 11, 12 and 13) they cannot
Is there a way to allow a requester to view requests from all departments they manage?
We're a single organization using a single site. We have directors that manage multiple departments and want to allow them to view the requests from all the departments they manage. Currently, they can only see the requests for the department they belong
[Term of the Day]: Cryptocurrency
Term of the Day “Cryptocurrency” Definition — What is Cryptocurrency? A cryptocurrency is a new form of digital or virtual money. Cryptocurrency has become a global phenomenon in recent years, although much is still to be learned about this evolving
Display other account tickets
hello, how do i get all accounts using api/v3 and also show all account ticket on api/v3/requests.? for the old version of API i can use sdpapi/admin/account to get all the account but not sure how on v3 versions.
[SDF - 88209 ] ZIA Automated Approval Action emails - Modifying
Is there a place to modify the emails an Approver receives when emailing in their Approval vs clicking the Approval Link? Currently the message that is sent back is fairly bland. Using your response to the approval email, the application updated your approval to Approve. For more information, please log in to the application. This is an automated message. Please do not reply to this email. Just looking for a way to reword and even add thinks like, title, requester, etc.
Query report usage reply template and resolution template
Hi, Is it possible to run a query report on "Reply templates" and "Resolution Templates" usage? I've only been able to find the option to see the usage for "Request Templates". Thanks
Requester acknowledge receipt of equipment
Hello, As of today, service desk plus does not offer any means for the requester to acknowledge receipt of an equipment. Use Case: A requester requests an equipment through a service request. Let us say the template is request a laptop. The requester
blank content in Opmanager plugin
Dears, Hi, good time based on below screenshot, we have problem in opening opmanager plugin from other clients (IP or DNS) faced blanks contents while there is no issue on opmanager server and each tap and feature is working properly.
user and password text box not showing in login page
I recently upgrade service desk to versión 11207 and the text box for user and password are not showing. login.html file is exactly the same as default.html under folder [servicedesk]\custom\login\ both files have the same div info: <div class="loginform"
Duplicate Tickets
Hi. We are not a user of ManageEngine but one of our customers are. We are having an issue where their system is generating a number of duplicate tickets on our system and no doubt it is on their too. What is happening is that they generate a new support
[Term of the Day]: Zero Touch Provisioning
Term of the Day "ZTP" What is Zero Touch Provisioning? Zero Touch Provisioning (ZTP) is a method of setting up devices automatically without any manual intervention. ZTP switch is a feature of network hardware and applications that allows for the
Automate and schedule custom firmware update for rugged devices
Mobile Device Manager Plus has now introduced support for OS update management in rugged devices to take advantage of the advanced capabilities and the new security features that OEM partners introduce in an OS update. With custom firmware update management,
Introducing advanced analytics for ServiceDesk Plus' user surveys
Hey there! We are excited to announce the release of Analytics Plus build 4760, which offers support for analytics on ServiceDesk Plus' user surveys . Existing Analytics Plus users can click here for instructions on upgrading to the latest version.
Duplicate serial numbers
Kindly assist with the below issue: I just pulled a report and I noticed that there a is the discrepancy, Duplicate of information to be specific where a serial number is linked to more than one computer name. Example: Serial number XYZ is linked to
Release announcement: Build 4760
Hey there! We are excited to announce the release of Analytics Plus build 4760, which offers support for analytics on ServiceDesk Plus' user surveys. Existing Analytics Plus users can click here for instructions on upgrading to the latest version. Note:
How to back up your on-premises Exchange environment?
This post will elaborate on the steps to back up all the items in your on-premises Exchange environment using RecoverManager Plus. The solution allows you to schedule the backup activity at a specified time. However, before you configure a backup scheduler,
Trouble monitoring Ubunto 20.04 server
I am trying to get OpManager to monitor an Ubuntu server. I have set up SNMP on Ubuntu witha user, modified firewall rules, enabled and started the services. I created credentials in OpManager to match that of the Ubuntu machine. When I try to test the
How to backup configuration and restore?
Hi Sir, Can I ask you a question. I have an ELA test server. I want to reinstall the ELA software from c:\ to d:\ drive. Can you teach me how to backup and restore configuration? I don’t need to keep event logs. Test reason: Because my test server c:\
Desktop Central loads a blank page via both http and https post upgrade10.0.603 Upgrade
Just upgraded this evening to 10.0.63 from I believe 10.0.6 this evening. The install ran just fine and server/service starts up but when trying to access either http or https page a blank white page loads for /configurations.do Opened a support ticket
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