PrintNightmare (CVE-2021-34527) - an RCE, zero-day flaw fixed in Windows Print Spooler
Hello everyone, CVE-2021-34527, an RCE vulnerability, dubbed PrintNightmare affects Windows print spooler. The print spooler is a default component in all Windows systems that allows the computer to interact with the printer and order the print jobs
Display name dont change automaticaly
Hello, i have big problem with my router identification in the network, we have complete network configur without problem with opmanager version.7005 , i have 1000 device licence. Now problem comes as we are changing HOSTNAME of all router in my network and there are lik 700 routers int my network , it is not UPDATING DISPLAY NAMES IN " SNAPSHOT" page. I have tried to rediscover devices and also update the status but without result ...then i have tried deleting the device and REDISCOVER it
[Term of the Day]:Framework
Term of the Day “Framework” Definition — What is a framework? A Framework is a platform for developing software applications. It provides a foundation on which software developers can build programs for a specific platform. Each framework is based
[Free webinar] What's new in Analytics Plus in Q2 2021?
Learn how the latest features and updates of Analytics Plus can help you achieve your IT objectives. The key features discussed are: Application high availability. Support for ServiceDesk Plus' survey module. Enhancements in Zia: Conversational support,
Can SDP invoke to call external aplication API
Hi I have a requirement to integrate SDP to other application in my company. The Scenario is when support person closed the ticket in SDP, then SDP need to send ticket information immediately (ticket number and closed time) to external Application. Which
How Secure is Desktop Central - Current Ransomware attacks
Hi, With all the latest Ransomware attacks on kaseya, Is their anything Desktop Central users should be securing or can you advise your customers on things we should be doing to ensure we are safe from attacks? Is Desktop Central itself safe from attacks?
UPN based login for SAML
Hi, In version 11200, the UPN-based login is now supported for SAML authentication (SDF-90182) has been added. How can it be used? What are advantages over the previous method for setting up SAML? Thanks.
iPad is getting stuck on Apple logo when updating
We are using ME MDM to manage our 500+ iPads. Since the release of macOS14, we have had multiple iPads get stuck on the apple logo screen with the status bar fractions from completing. It is happening on multiple different kinds of iPads and it is happening
Is there a way to monitor the mail fetching process?
We found our mail fetching stopped this morning. Our data ops group asked if there was a way to monitor the mail fetching service. We didn't see a windows service related to mail fetching itself, so assume it must an internal process. Is there a way to
Task Scheduled end time
Hi Can you please make Scheduled End Time viewable on the My Tasks section of the homepage?
Is there a way to allow a requester to view requests from all departments they manage?
We're a single organization using a single site. We have directors that manage multiple departments and want to allow them to view the requests from all the departments they manage. Currently, they can only see the requests for the department they belong
Any real-time ServiceDesk Plus 11300 feedback?
Hello Folks - Does anyone have any feedback on the latest 11300 version? We unfortunately only have a Production environment so waiting to hear feedback from other users before installing. Thank you!
Tasks in the projects section
Hi, In the Projects section and in the task tab, I want to create three tasks named task1, task2, and task3 so that all three tasks are closed at first. When task1 is in Resolved status, task2 will be in open status automatically. Also, whenever task1
PrintNightmare (CVE-2021-34527) - an RCE, zero-day flaw fixed in Windows Print Spooler
Hello everyone, CVE-2021-34527, an RCE vulnerability, dubbed PrintNightmare affects Windows print spooler. The print spooler is a default component in all Windows systems that allows the computer to interact with the printer and order the print jobs
How do you tie users to devices (automagically)?
We use the full SDP and DC suite (on-prem). We continue to struggle with asset management, even after trying to use SDP and DC for it (separately). We have 2 separate issues: 1. Computer A changes hands, with or without IT involvement. User is not
[Term of the Day]: Chaos Engineering
Term of the Day "Chaos Engineering" What is Chaos Engineering? Chaos engineering is a practice that helps developers to identify vulnerabilities of a software system by introducing disruptive events, such as server outages or API throttling. Put simply,
low disk space on manageengine server
Hi Dears, We have low disk space issue on manageengine server and the Opmanager service unable to start. this issue happen repeatedly and we need to add 10GB disk to our virtual server every week. would you please assist us to remove unnecessary files
[ManageEngine Workshop - New Zealand] ITOM Unplugged - Realigning IT Strategies for the dual workforce!
Did you know that, according to a report by Microsoft, 71% of New Zealand's workforce wants flexible work options to continue post-COVID-19? One thing is abundantly clear:
[ManageEngine Workshop - New Zealand] ITOM Unplugged - Realigning IT Strategies for the dual workforce!
Did you know that, according to a report by Microsoft, 71% of New Zealand's workforce wants flexible work options to continue post-COVID-19? One thing is abundantly clear:
[ManageEngine Workshop - New Zealand] ITOM Unplugged - Realigning IT Strategies for the dual workforce!
Did you know that, according to a report by Microsoft, 71% of New Zealand's workforce wants flexible work options to continue post-COVID-19? One thing is abundantly clear:
[ManageEngine Workshop - New Zealand] ITOM Unplugged - Realigning IT Strategies for the dual workforce!
Did you know that, according to a report by Microsoft, 71% of New Zealand's workforce wants flexible work options to continue post-COVID-19? One thing is abundantly clear:
[Workshop - New Zealand] ITOM Unplugged - Realigning IT Strategies for the dual workforce!
Did you know that, according to a report by Microsoft, 71% of New Zealand's workforce wants flexible work options to continue post-COVID-19? One thing is abundantly clear: the future of work is hybrid, and adapting to this new model will require re-strategizing
Add Attachment trough API
Hi. We have very small expertise with API scripting, but we are trying to learn as much as possible in order to provide some options to our SDP customers. I wonder if you can help us with the next couple of questions: We want to close a ticket, adding
Field and Form Rules does not work when using SITE and Custom Script
Hello - I am on the latest SDP version I have been having lots of issues with the Field and Form Rules with no resolution from SDP. I did some more digging this morning and I believe i know why it's not working, but unable to understand why. If I add
[SD-96340] Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP Version: 11203 there is same issue in 11206 or 11144 or lower versions.
Dealing with CVE-2021-34527 #printnightmare. What is ManageEngine's plan to help out its customers?
I've been following the #printnightmare exploit since last wednesday when it was published. since then i've seen guidance from microsoft with respect to handling it here: https://msrc.microsoft.com/update-guide/vulnerability/CVE-2021-34527 what i haven't
Is there an alternative way to do timesync between servers
Hello all, I researched a lot but unfortunately couldn't find anything about it yet. Here is my issue. We have several servers and we are monitoring them. We need to check that the time on the server is correct and NTP is running since a failure that
Unable to Perform Non-IT Asset Import
So when we try to perform a NON-IT Asset Import, we receive an error. (Seen Below) We just updated to 11205, and testing it again on 11207. Same issue on both versions. These are the same steps/settings I've used for the last 3 years. Now, if I change
Changing font size using page script
Hello I would like to change the font size of the entire helpdesk UI application basically to make it bigger I am told that there is no setting to do that but I might be able to do it using page scripts if it is indeed possible can you tell me how p
Office 365 settings not working for my organisation
Hi guys, Please help me setup the outgoing email server correctly. Since we moved to 365 is not sending any notifications when a ticket is created.
[Term of the Day]:Bloatware
Term of the Day “Bloatware” Definition — What is a Bloatware? Bloatware is also known as Junkware and Crapware, it is usually found in new smartphones or computers. When purchasing a new computer, you assume it to be clean and start-up fast and
Access Manager Plus New Build 4201
Hi, Access Manager Plus 4201 has been released and is now available for download. This build comes with some important bug fixes. Please see our Release Notes to learn in detail about the same. IMPORTANT NOTE: Please save a copy of the entire Access
Create and manage tickets based on subject line
Hi, Is it possible to manage tickets by the subject line and not use the ticket number? Thanks James
How to disable all invite mails
Hello, How do I disable every outgoing invite mail. This goes from users withing our domain aswell as external users. Regards,
Prevent service request from being closed if it has a pending approval
We are using SDP 11205. We have created some service request templates which have a single stage approval set up in the workflow. However, we have found the request can be closed without the approval being approved (regardless if approval status it "to
Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP MSP Version: 10510
Authentication Methods in Applications Manager
Authentication involves validating an incoming user to facilitate the access to a specific resource. There are various authentication methods that you can use - based on the requirements and usage. In recent times, numerous organizations are increasingly
ADSSP cannot identify if user account is moved from one OU to another
ADSSP provides a good feature of Restricting user accounts that are in specific OUs. The schedule scan works fine. But there are situations, an account that was placed in the Restricted OU is moved to another OU which isn't set as restricted in ADSSP.
No language selection option in Change Password & Enrollment process web-page
Hi ManageEngine In the ADSSP web-portal, there is no language option offered for a user to select from during the Change Password & Enrollment page. This is has been noticed and reported earlier through some Support case with ManageEngine technicians.
ADSSP sends Email notification even to excluded OU & its sub-OUs
Hi ADSelfService Plus Team, Enrollment Notification email is setup & configured to be sent to specific OUs in every domain. The OU and sub-OUs which should not be receiving the Enrollment notifications have been excluded in the ADSSP Portal. However,
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