Emoticons/Emojis for Survey answers
Hi, How can I configure a survey using emoticons/emojis as answers for questions? ☹,
Help with workflows based on URL monitoring
Hi everyone, I've having difficultly with creating a workflow around URL monitoring. Here's an overview of what I want to achieve. If an URL goes down, I want to check the associated Windows server(s) are up (by pinging), then check the IIS services on
Where's workflow?
Hi, I'm only new to this software and I'm extremely surprised that there is no dedicated workflow section. Isn't that what ITIL is all about? Get things assigned to the right people and notify them. Bugzilla has workflow. Why can't I set up any workflow I'd like? For instance, we have a configured a "Service Catalog" for a Request which requires approval before it can be assigned to a technician. There's workflow for the request to be approved, but there's no way (I can see at least) to alert the
Request: Enhancement to Workflow in Service Catalog
I have setup several workflows in the Service Catalog, however it is missing a feature that would save a lot of work. Currently, when the tasks in the workflow are created, I have to manually set the Start/Finish dates for all of the tasks and also set the "email me before" drop down box. What WOULD be handy is something like the following in the tasks Template. Choose a Date Field (I have two custom fields called "Start Date" and "End Date") Start Time: x days y hours z minutes after DATE-FIELD-a
Is there a way to automatically set the "Email ID to Notify" field based on other criteria?
I'm looking for a way to automatically be notified when a request assigned to a certain group has been resolved. I see there is a setting in mail settings to notify a technician when a request is closed, but there is not an option for when a request is resolved. Also, this is not ideal because I will receive notification for ANY closed request on the system, not just requests in my group. I'm wondering if there is a way to automatically add my email address to the "Email ID to Notify" field when
Upgrade from 11300 to 11303 failed
Good Morning, I have a problem with the last upgrade. Log file serverout0 [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureHandlerImpl]|[INFO]|[28]: Error Code :: 10,005| [09:10:27:275]|[08-25-2021]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[28]:
Reports Problem [Hard Disks, Capacity]
When generating a report, there is no way to add rows / columns with information about hard drives.
Duplicate asset name when I want to select multiple asset during add request
Hi, I use SDP v11.2.08 on MS SQL Server database. I have a bug that attached screen capture of this. On default request form, when I want to add multiple asset to request form, user's assets duplicated in this drop down. Please fix it in nest release.
Task Dependency for Service Requests
Hey There, I'm trying to figure out how to setup task dependencies for our "New Hire" template. Basically, when the new hire account is created, we want to following tasks generated for that particular ticket: 1. Create AD account 2. Setup Cisco Phone (dependent on task 1) 3. Create Application Accounts (dependent on tast 1) When task 1 is created, i would like a notification sent to the owners of tasks 2 and 3 saying that they can begin working. Any ideas on how to do this? Thanks in advance.
Unclean shutdown of previous run at startup. Failed to start the server. Please refer logs for more details.
Hello those. Servicedesk Plus support we had an incident a virus penetrated our server and did not allow us to do anything on it. But we managed to eliminate the virus, then we noticed that the Service Desk writes Unclean shutdown of previous run at startup.
[SD-97591]On behalf user's asset choose not avalible
Hi, I use SDP v11.2.08 and MS SQL Server database. In this version when end user want to add request from on behalf of other user, don't see his/her assets. I think it's bug because in previous version it works. Please fix it in next release. Thanks for
11303 Multi-Site FAFR Workaround
For anyone like my company that is multi-site, avoids making a whole set of incident/service templates for each site, and had a lot of things in FAFR break when FAFR stopped seeing the value of the "Site" field, here's a workaround. Example of why we
[Webinar alert] Upgrade to data-driven IT management with Analytics Plus 5.0
We recently launched Analytics Plus version 5000 with a bevy of interesting features and integrations. Join us for a free webinar to learn more about these new features and how you can leverage them to upgrade to data-driven IT management. Some of the
LIVE WEBINAR | Boost endpoint protection through AI-driven analytics
Hello all, We're conducting a free online seminar highlighting the benefits of the Analytics Plus integration in Desktop Central. In this one-hour session, you'll learn to get the most out of this integration and enhance Desktop Central's ability to fortify
Nested resource groups
We originally only used Password Manager Pro for one team in Operations so weren't to bothered about what I am about to describe. We now want to expand its usage to the reset of the department and people outside of the immediate department as well and have come across a an annoying feature in the way the application handles resource groups and their nesting. Simply put, We want to be able to do the following: Have an 'Operations' resource group which the Operations manager has over arching control
Export ticket data
Hello, Is there a way to export ticket data out of SDP cloud?
cannot telent or ssh to switch or router
when try to telnet any of our switches though opmanager cannot establish it and give me message ( failed to connect gateway) although i can ping and telent same switch from same server using securecrt or cmd
Privilege escalation zero-day vulnerability actively exploited in Razer Synapse
Hello everyone, A zero-day vulnerability in Razer Synapse tracked as CWE-264 - Permissions, Privileges, and Access Controls, is being actively exploited in the wild. This is a privilege escalation vulnerability and allows a local attacker to gain administrative
Privilege escalation zero-day vulnerability actively exploited in Razer Synapse
Hello everyone, A zero-day vulnerability in Razer Synapse tracked as CWE-264 - Permissions, Privileges, and Access Controls, is being actively exploited in the wild. This is a privilege escalation vulnerability and allows a local attacker to gain administrative
Privilege escalation zero-day vulnerability actively exploited in Razer Synapse
Hello everyone, A zero-day vulnerability in Razer Synapse tracked as CWE-264 - Permissions, Privileges, and Access Controls, is being actively exploited in the wild. This is a privilege escalation vulnerability and allows a local attacker to gain administrative
Query raport Technical with role and support group
Hi, I need create query raport Technical with role and support group. SDP: 111140 MSSQL 2016 How create this raport? I try use query from knowledge but not work (sql problem). regards Mat
DC Remote Tool
We have Desktop Central Enterprise edition and are wondering if the included remote desktop tool is CJIS compliant? We're currently using Dameware but it has not been the most reliable tool. Thanks!
[Term of the Day]: Human Augmentation
Term of the Day “Human Augmentation” Definition — What is human augmentation? The term Human Augmentation is often used in the same context as human enhancement, it's an important research field with a view to the future society in which computer
OPM Alert notification
Hi We encountered 2 problems, regarding the alert notification 1. When configuring the alarm notification file, we found that the number of device downtimes and the severity of the alarm will be lost after the configuration is saved.At present, only some
[Tips & Tricks] Operational level agreement(OLA)
Ever wondered about how to manage the agreement on delivery of services between each internal support groups of an organization? In service desk plus, post the build 11107, we have introduced the feature "Operational Level Agreements" "OLA" which provides the internal measurable metrics among the support groups that will work in tandem with the SLA of the respective services promised by the service provider to the customer. Why do we need OLA? The OLA's are generally configured to align the activities
Minimum Permissions for WMI Scan for Windows Server
I'm a little hesitant about storing a server Administrator account inside of ServiceDesk+ for scanning Assets. Is there a minimum set of permissions needed or a how-to for configuring WMI with least privileges on Windows Servers?
Category of new generated tickets are assigning automatically
Hello Team, Category of new generated tickets are assigning automatically and Most of them are incorrect. manageengine servicedeskplus 11.3 Build 11301
Ticket not updating based on customer reply.
Hai Team, As I checked today that whenever we close the status will be closed on the same ticket when a customer came back it is still under Closing only is there any way to achieve it like when a closed ticket got a response we need that status to be
Helpdesk dashboard
anyone know how to customize Helpdesk dashboard or i was to completely isolate service request from incident i dont want them to show under hold status or in progress ?
Checklist on Incident Request
I have created some check list however I noticed that I only have the checklist tab in the Incident if I have a certain incident template selected, but if I use the default template the check list tab is not there. Do I have to associate the check list
Import CSV is broken and documentation is wrong.
I am trying to import users via CSV All imports fail The error list presents no error information, just "Import Failed" Documentation here: https://www.manageengine.com/products/service-desk-msp/help/adminguide/accounts/importing-accounts-contacts-from-csv.html
What is @@vdom_name@@ instead of correct context name in CISCO ASA commands.
Hi, I`m trying to add CISCO ASA to Firewall Analizer. But then ia try to add device rule for device i got strange thing in command status - changeto context @@vdom_name@@. Why instead of context name it try to use the @@vdom_name@@? What i need to do
Allow user to change site
Hi, Is there a way to allow the user to change the site when creating a request? We have a situation where the user may need to log a request for a site that isn't their default. Regards, Nathan
OpManager Monitor Data Collection
I can not show data from monitor define in the device founded in Opmanager. What should I do ?
SSH and Telnet not working for any hosts
I am having problems getting any hosts monitored via ssh or telnet. I have tired it on aix and linux and am unable to get it to work I always get the same response: The Monitor did not respond to the test request Summary Device Name servername.internal Monitor Name Telnet-CPUUtilization Protocol CLI OID CPU Utilization Possible reasons 1. The device might be down. 2. The username and password provided for this device might be wrong. 3. Telnet/SSH service might be down 4. The connection to Telnet/SSH
Some agents wont install with "Access Denied" error.
Hello. I have 80 Windows 10 machines all in the same domain. When remotely installing the Patch management engine 8 systems give "Access Denied" errors. I have tried the Domain administrator account and my administrator account. I can access the C$
$Department_Approver$ option gone
Prior to updating SDP to 11303 I had the ability to assign users to the global $Department_Approvers$ group. After updating, I no longer see that option. Was it taken away or has that option moved somewhere else? I've looked at every Edit window/drop
como configurar mi ip publica para que se pueda ver desde el exterior mi aplicacion
requiero ver mi aplicacion desde el exterior
Microsoft fixes several high severity vulnerabilities in Edge for business 92.0.902.78 update
Hello everyone, Microsoft Edge for business has been updated to 92.0.902.78 for Windows, macOS, and Linux. This update comes with fixes for 9 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
Microsoft fixes several high severity vulnerabilities in Edge for business 92.0.902.78 update
Hello everyone, Microsoft Edge for business has been updated to 92.0.902.78 for Windows, macOS, and Linux. This update comes with fixes for 9 security vulnerabilities. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity
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