Forgot password option for customers
Hello, I know that is an old request but I think this is a must. Thank you.
Approved Status incorrect after Approver is added.
Hello, Once a request is "Approved" and technician adds another Approver the status for the added Approver in "Approval Details" is "Pending Approval". However, the status for the request remains on "Approved" and therefore it is incorrect. We expect
Task notification to a support group
Some technicians don't receive notifications when a task is assigned to a support group. If a request is assigned to a support group the notification works and when a task is assigned to a single user too. I can't see differences between technicians with
Google releases several security fixes in its Chrome 99.0.4844.74 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 99.0.4844.74 for Windows, Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0971 Use after
Google releases several security fixes in its Chrome 99.0.4844.74 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 99.0.4844.74 for Windows, Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0971 Use after
Google releases several security fixes in its Chrome 99.0.4844.74 Stable Channel update
Hello everyone, Chrome stable channel has been updated to 99.0.4844.74 for Windows, Mac, and Linux. This update comes with 11 security fixes. The details of the vulnerabilities fixed are as follows: CVE ID Vulnerability Severity CVE-2022-0971 Use after
help.servicedeskplus.com redirects to proprofskb.com
Why does https://help.servicedeskplus.com/agent-deployment redirect to https://www.proprofskb.com/login/ where I need to register with my email address and telephone number just to access support documents?
Remove/hide new hotfix available
Hello, Is it possibel to remove the "New hotfix available" notification from the login page? Thanks.
No alerts in inventory.
Hi ! My manage engine desktop central is: Server Central Server:10.1.2119.10 Distribution Server:10.1.2119.10 Agent Windows:10.1.2119.10.W Mac:10.1.2119.10.M After upgrading to this version, the server has stopped sending inventory email alerts. Previously,
Allowing API key generation for technicians
How to allow technicians to generate their API keys, it seems the option only showing for admins the section is missing currently for technicians as showing below Version 12.0 Build 12000 Technician Adm
Prevent duplicate create request from same email during 5 hours ago
Hi, I used from cloud monitoring tools that send failed action mail to SDP incoming mail address. I want to prevent duplicate request that generate during 5 hrs ago with same subject. What should I do? Do you have any solution to resolve this? Thanks
Duplicated output after executing script on submission phase to auto populate the description field.
Hi all, I am using a variation of David Barrante's script (https://pitstop.manageengine.com/portal/en/community/topic/populate-the-ticket-description-based-on-a-field-selection) but for some reason, SD+ keeps duplicating the output in the Description
Procedure for using Windows Domain Agents
Recently we have a requirement to use the Windows Domain Agent for certain domains we want to manage. Is there a procedure on how to use/setup Windows Domain Agent resources? I don't understand if I need to put the agent on each domain controller.
Interger Values not correctly displaying
I have created a script monitor with mapped numeric values. The problem is that I have the values set to integer type however Application Manager keeps adding in a decimal and what looks like scientific notation to the value field which I don't want.
Custom Query Report
Need a custom Query Report with the following: Software Name Software Version Department Computer Name Last successful scan I want to be able to modify the query to change the software Name and Department -Dave
Script Idea: Parsing Request Description, paste Email Address in UDF Field
Hi ManageEngine, I would like to have a script (best in Deluge) which parses the description of a request and extracts all email address found. I would like to "paste" all these into a specific field (UDF) for further processing. I worked on a Powershell
Way of separating servers from Win 10 computers within Manage Engine Desktop Central console with different groups
Is there any way when I install the agent on the Windows servers that I manage that the servers will be placed in a group separate from the Windows 10 computers within the Manage Engine Desktop Central web console? My organization already has the Manage
Modify current GPO so Manage Engine agent will be installed using PowerShell script immediately instead of during Server startup:
I followed the instructions in the URL below to create a group policy that will install the Manage Engine client to Servers contained within the OU within my organization that contains most of our servers. https://www.manageengine.com/products/desktop-central/agent-installation-using-gpo-lightweight-tool.html
Security Hardening Prompt
How can I turn off the Recommended Security Hardening prompt on ADManager login? It is setup the way they wanted and I don't need to be prompted upon every login. I am running version Version : 7.1.0 Build Number : 7117. Thanks
Using a Custom Script to Calculate "Minus 2 Business Days"
Hi All, My organization has recently moved to using ServiceDesk Plus/ManageEngine to manage our various helpdesk tickets. One team uses a form with an additional Date/Time field called Depart Date (UDF_DATE_2) that we would like to use to update the Due
Is There Projects Report for % Tasks Compliance ?
Hi Community, We are part of PMO and we looking forward to have below Measurements as Advance Report: (A) Task: 1- Tasks Assigned to Owner % Average of Tasks Assigned to Owner as per Project. 2- Tasks On time and On-Schedule (Not delay based on Scheduled
insertion delay
Dear Developers, When testing the functionality there is a problem, after logging into a windows server using PAM360, copying and pasting text data there is a micro delay, namely when using the key combination CTRL + V, but when using the alternative
Could not find valid certification path to requested target,so kindly configure to apply Trusted/Self Signed Certificate
I have enabled POP based mail retrieval on sdp latest version and upon saving it says: FAILURE :Email Settings saved successfully. Could not find valid certification path to requested target,so kindly configure to apply Trusted/Self Signed Certificate The mail server is a linux one where pop is provided by dovecot
Add new font
Now, some basic fonts exist in Servicedesk Is a way to Add new font like: "Prepetua"
ESM cannot include more than 100 users in an instance by name
I have created an instance other than the default instance and was trying to include specific users (which was not feasible by specifying department or site) for the newly created instance. But the system does not allow including more than 100 users.
Technician auto set as requester
Dear, I spand lot of time to find how to set requester field auto fill when technicians is creating request/incident. I want to fix this field with name of techinician who creating request.
version 11 still on very early stages
Hi After working more than 1 month with version 11, I have noticed that this version still in very early stages. For example: Performance application Missing fields on reports Missing options on expired contracts... Of course, I have tickets opened and
[Webinar] ManageEngine and Samsung: Advancing Endpoint Management and Security in an Ever-changing World
Hello there, Greetings from ManageEngine! Hybrid work trends around the world have changed the way labor forces function. Employees across verticals now use a mix of devices, like smartphones, tablets, laptops and desktops, to get work done! This
Inventory-> Computers not showing the correct /all IP Adresses
Hi, we noticed, while analyzing problems with the patch deployment, that not all Computer Show all of their IP Adresses when working from Homeoffice. Heres the details: Employee 1 has the IP 10.200.200.x which he got from our VPN Software. He also has
API v3 filters stop to work without any modification
I have a service read data and self close some specific cases, but service stop to work in night currently situation no reboot or os Patch or any updates on service desk praticaly no changing notthing . but this night requests filters stop to working,
How to fix the Windows AppX Installer Spoofing Vulnerability with Vulnerability Manager Plus*
*- This also applies to the Vulnerability Management add-on to Desktop Central. The Windows AppX Installer Spoofing Vulnerability (CVE-2021-43890) was released on December 14, 2021. The mitigation and workarounds for this vulnerability can be found
Please help with query report.
Hi We are using ME SDP with PGSQL We need simple report with only two columns: - case number - Total time elapsed for that case. This value is located on time analysis tab in each case. There are more than one time elapsed timers, we need one which located
Linux scan agentless
Good morning everyone! I know that scanning with agent is better but there is no longer a way to do a scan agentless? We have some linux servers under management in which, for contractual reasons, we can not install anything. For this reason, scanning
Mozilla fixes several high severity vulnerabilities in Firefox 98, Firefox ESR 91.7 and Thunderbird 91.7
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 98, Firefox ESR 91.7 and Thunderbird 91.7. The details of the vulnerabilities fixed can be found below: CVE ID Description Impact CVE-2022-26383 (Firefox,
Mozilla fixes several high severity vulnerabilities in Firefox 98, Firefox ESR 91.7 and Thunderbird 91.7
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 98, Firefox ESR 91.7 and Thunderbird 91.7. The details of the vulnerabilities fixed can be found below: CVE ID Description Impact CVE-2022-26383 (Firefox,
Mozilla fixes several high severity vulnerabilities in Firefox 98, Firefox ESR 91.7 and Thunderbird 91.7
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 98, Firefox ESR 91.7 and Thunderbird 91.7. The details of the vulnerabilities fixed can be found below: CVE ID Description Impact CVE-2022-26383 (Firefox,
REST API - fetch all assets that belongs to a specific user
Hi, I have tried to fetch data assets that belongs to specific user using his name or email address, but I had no success. I have read documentation and attempted using the Postman API Platform app, but I didn't get any success! Any help would be appreciated,
Can Automation perform check - to avoid incorrect modification?
We use an automation to disable any accounts that have "never logged on" in 40 x days. We use the "never logged on" report that I think checks the logoncount attribute Yesterday, the script inadvertently disabled 55 x user accounts due to a WAN issue
Updated Script: Auto Create CR from Email
Is there an updated script or another way to perform this action?: - create email filter to match subject or sender on inbound request - filter triggers a new CR creation - request is linked to newly created CR https://pitstop.manageengine.com/portal/en/kb/articles/how-to-create-a-new-change-request-automatically-from-a-parent-request
Change 15 minutes cycle ??
I have a problem with some computers, especially older ones in access disk. I can change the cycle of "desktop Central" for 15 minutes at 30 minutos or 60 minutes ??
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